Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 112,997 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 112,997 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Cartridge People for some time now. On my last order I received a call back up selling the benefits of moving from HP branded to their own label - £ savings, 20% more ink they say - totally compatible too ! I challenged what would happen if it damaged my machine to be told I was covered by their insurance. So today I tried the first replacement. Nightmare !!! Not working, need to reset printer etc. etc. Done that - not recovering !! Called Cartridge People - happy to refund but if I want HP cartridges I need to place a new order ! So now I have no printer, have to order cartridges myself, thats if I can get my machine to work. I await further information from Rachel at CP about a solution. In the meantime my business is halted. MB”

Helpful Report

Posted 1 year ago

Good Afternoon, I am sorry for the inconvenience caused. I can see you have been in email correspondence with my colleagues. Due to the refund you have had we are unable to replace with the HP items however we can credit your Cartridge People account or refund you straight away enabling you to order the original HP cartridges. Kind regards, Sarah

Posted 1 year ago

“The magenta cartridge was faulty (determined by HP technical support ) and caused my printer not to work, I will not be buying from your company again original hp only from now on for me.”

Helpful Report

Posted 1 year ago

Dear Jeff, Thank you for your review and I am sorry that you have had a problem with the HP 201A (CF403A) Original Magenta Toner Cartridge supplied by us. You are covered by our guarantee therefore I will contact you to try and resolve the problem you are having. Kind Regards Louise

Posted 1 year ago

“Probably not your fault, but I didn't receive the ordered material.”

Helpful Report

Posted 1 year ago

Good morning, Thank you for your review. I am sorry that you have not received your order. One of the customer service team will contact you soon to help resolve this. Kind Regards, Marianne

Posted 1 year ago

“If you want to be inundated with messages from this company feel free but be warned they are a nightmare”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. I am sorry to hear that you are unhappy with the level of emails received from us following your order. I have ensured that you will not receive any more emails from us regarding reviews. Kind Regards, Gemma

Posted 1 year ago

“The brand new cartridges held no ink, they were both empty. I will never purchase from here again. (2)”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. I am sorry to hear that you are experiencing an issue with the ink cartridges supplied from us. Please can you give our Customer Services Team a call on 0203 001 0234, lines are open Monday to Friday 9am until 6pm. Please ask for Gemma. Kind Regards, Gemma

Posted 1 year ago

“Keep hassling for reviews. Far too many emails for a simple twice a year purchase”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. I am sorry to hear that you are unhappy with the amount of emails you are receiving asking for a review. I have requested that you receive no no more emails requesting for a review. Kind Regards, Gemma

Posted 1 year ago

“The person who phoned me did not listen to what I said or why I didn't want the larger cartridges.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. I am sorry to hear that you are unhappy with the way the telephone call was conducted and that you were not listened to. I will get a member of our team to contact you within the next 24 hours. Kind Regards Gemma

Posted 1 year ago

“A huge thank you to Sarah R at Cartridge People for her patience and kindness in helping to sort out my difficulty with the printer after two attempts with 2 cartridges, she supplied very quickly a third cartridge and it was successful. Unbelievable customer service in this day and age. Primarily I spoke to George and he too was SO helpful with his avice.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your valuable feedback about your experience with Cartridge People. We truly appreciate it. We would like to express our gratitude to Sarah R for her exceptional patience and kindness in assisting you with your printer difficulty. We are glad to hear that after two unsuccessful attempts with two cartridges, the third one she supplied quickly was successful. It is fantastic to know that you received unbelievable customer service in this day and age. We are also grateful for your mention of George, who provided helpful advice during your interaction with us. We sincerely apologize for any inconvenience or frustration you experienced as a result of the initial difficulty with the cartridges. Our aim is to continually improve our products and services, and your feedback will definitely help us in that process. Once again, thank you for choosing Cartridge People. If there is anything else we can do to make your experience even better, please do not hesitate to let us know. Warm regards, Gemma

Posted 1 year ago

“I hav as yet, not recieved the cartridges”

Helpful Report

Posted 1 year ago

Dear Nicholas, Thank you ever so much for taking the time to provide us with your feedback on Cartridge People. We truly appreciate your efforts in letting us know about your experience. We would like to sincerely apologize for the inconvenience you have faced regarding the non-receipt of your cartridges. We understand how frustrating it can be when items don't arrive as expected, and we are determined to make this right for you. However, we have full tracking to show the order was delivered, and no correspondence from you. Please contact us directly and we can investigate this further for you.

Posted 1 year ago

“Used a compatible cartridge against my better judgement. Complained about the quality of the print. Cartridge people immediately blamed our printer that hadn't previously had any problems. Won't be using again.”

Helpful Report

Posted 1 year ago

Dear Pat, Thank you for taking the time to leave us a review and I am sorry that you are having problems with the item ordered from us. I can see that you have been in contact with my colleague who has asked for some information so that we can arrange for a refund to be done for you, once we have that information we will happily issue you with the refund. I will send you the email again in case you haven't received it. Kind Regards Louise

Posted 1 year ago

“I paid £44.90p for compatible cartridge for a set of inks for my HP Officejet printer pro 6830 - domestic use. Admitedly the printer (that I inherited) is no longer available but I expected the Cartridge People to have supplied me with functioning inks. They don't work! I spent several hours with a colleague trying to get a print out withourt success. Clearly they were NOT compatible and should not have been sold to me. For the price of the inks I could hve bought a new printer. Very disatisfied! If you are prepared to refund my purchase I will give Cartridge People a 5-star rating for compensting my purchase. GB240225-LA5857434-1”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave us a review and I am sorry to hear that the cartridges purchased from us aren't working in your printer. We do have a 3 year guarantee on all our own branded products therefore I will arrange for a member of our team to contact you to try and resolve your problem as soon as possible. Kind Regards Louise

Posted 1 year ago

“The order I placed online is not the order I received. Apparently they spoke to someone at my business, who told them to check with me about changing the order to non original cartridges, but decided without my permission to send me what they thought I needed not what I wanted. Would not accept that they had made a mistake and expected me to return a big box with heavy paper reams at my cost, so they could refund me and I could order what I wanted in the first place. Totally unprofessional business, I thought it was the customer who decided what they needed not the company selling the goods. Never experienced anything like this before and will be reporting it to the relevant authorities. Avoid unless you want to be stuck with things you don't need!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience caused by the experience you have received. This is not what we strive to deliver to our customers, and we understand your frustration. Once again, we sincerely appreciate your feedback and the opportunity it gives us to better serve our valued customers. Kind Regards, Simon

Posted 1 year ago

“I encountered issues such as the absence of a remaining page print count and persistent error messages on for the brother cartridge replica. I would hesitate to recommend Cartridge People to a friend because those cons wasn't mentioned on product page, only after you receive them, you'll see instructions about that.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave us a review, I am sorry that you are not happy with the cartridges you have received and that you are having problems with them showing the ink level. I can see that my colleague George has replied to your email asking for further information to try and get this problem resolved for you as soon as possible. Kind Regards Louise

Posted 1 year ago

“I would rather not comment as what you see to buy is not what you get”

Helpful Report

Posted 1 year ago

Dear Mrs Turpin, Thank you for taking the time to share your feedback about Cartridge People. Firstly, we would like to offer our sincere apologies for any dissatisfaction you may have encountered with your recent purchase. We understand that when it comes to online shopping, it can be disappointing to receive something different from what was expected. We apologize for any confusion or inconvenience caused in this regard. Your comment on "I would rather not comment as what you see to buy is not what you get" raises a valid concern, and we would like to address this issue promptly. We genuinely want to make things right for you and ensure that your experience with us improves in the future. We kindly request you to contact us with more specific details or suggestions as to how we can improve our offerings. Your input is invaluable to us, and we are committed to making the necessary changes to meet your expectations and those of our esteemed customers. Once again, thank you for bringing this to our attention. We take your feedback seriously, and we look forward to rectifying the situation and meeting your needs in the best possible way.

Posted 1 year ago

“Not happy”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your honest feedback about your experience with Cartridge People. We truly appreciate customers like you who are willing to provide us with valuable insights into their interactions with our company. Firstly, we would like to sincerely apologize for the unfortunate situation you encountered while dealing with us. It is never our intention to cause any inconvenience or disappointment, and we understand the frustration you must have felt. To address your concerns better, we kindly request more specific information regarding the issues you mentioned in your review labeled "Not happy." We would highly appreciate if you could provide us with further details about what went wrong, so we can thoroughly investigate and take the necessary steps to ensure this is resolved. Your input is extremely valuable to us, as we continuously strive for improvement in all aspects of our service. We genuinely want to make things better for you and all our customers to guarantee a positive experience when shopping with us.

Posted 1 year ago

“delivey was speedy but the black cartridge will not register in my printer - I have followed the instructions for cleaning and drying the contacts to no avail. will stick with the genuine product from now on.”

Helpful Report

Posted 1 year ago

Dear Jon, Thank you so much for taking the time to provide us with feedback on Cartridge People. We truly appreciate your input and are sorry to hear about the issues you experienced with the black cartridge not registering in your printer, despite following the instructions for cleaning and drying the contacts. We understand how frustrating it must be when a product does not meet your expectations, especially when you have diligently tried to resolve the issue. We apologize for any inconvenience caused and would like to assure you that we take your feedback seriously. We strive to improve our products and services based on customer feedback, so we would be grateful if you could provide us with further details on how we can make things better for you. Our team is dedicated to finding a solution to ensure your satisfaction. Please contact us directly https://www.cartridgepeople.com/info/contact-us Once again, thank you for bringing this matter to our attention, and we look forward to hearing from you soon.

Posted 1 year ago

“When ordering my cartridge I put the model Number of my brother printer into your website. The website interpreted this number as a cartridge number and sent me the wrong cartridge. When phoning your helpline, your person said it would not be possible to exchange the cartridge.”

Helpful Report

Posted 1 year ago

Dear Andrew, Thank you so much for taking the time to provide your feedback on your recent experience with Cartridge People. We greatly appreciate customers like yourself who share their experiences, as it helps us identify areas where we can improve. I can see that you spoke to my colleague regarding the issue and as the cartridge had been opened we are unable to accept this back as per our terms and Conditions as we are unable to resell the product. Once again, we appreciate your feedback. Best regards, Gemma Customer Support Team

Posted 1 year ago

“We recently ordered Black and Colour cartridges for our Canon photocopier/printer and was persuaded to purchase compatible toners, that I was assured would work just as well as genuine cartridges. We had asked for next day delivery as we were running very low on toner only to be told after placing the order that they didn't do next day delivery to our location, but we would get them within 48 hrs. We didn't actually get them for several weeks. We did actually get a credit for having waited for so long but this was after we had to chase up delivery via numerous phone calls and emails, and we did not receive our full order as they couldn't get the magenta. We replaced our black toner and haven't used it to print anywhere near the 13000 copies it is supposed and the print quality is awful. I would advise people not to buy the compatible replacements as they are not cost effective, as we have had to replace our cartridge before printing the full capacity.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your review. I was very sorry to read of the issues with the items received. I can see that we have has correspondence from yourself and are arranging for a refund to be issued for you. If you do need anything further, please do not hesitate to contact us. Kind regards Cartridge People

Posted 1 year ago

“I bought cartridges from you and now have a black cartridge which has proved useless. The colour cartridge is fine. I doubdt that I will use your company again.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for taking the time to provide your feedback on your experience with Cartridge People. We genuinely appreciate your input and value your opinion. We sincerely apologise for the inconvenience you had because the cartridge you purchased was not compatible with your printer. One of the team will be in touch soon. Kind Regards,

Posted 1 year ago

“Avoid this company at all costs. Use a proper company for your toner needs.”

Helpful Report

Posted 1 year ago

Thank you for your review but I am terribly sorry you feel this way about us. We strive to provide the best products and the best customer service and we would always love the opportunity to rectify anything that may have gone wrong. We kindly ask that you contact our friendly customer service department so we can help resolve this to your satisfaction. I apologise again for any inconvenience caused. Thank you

Posted 1 year ago

Cartridge People is rated 4.8 based on 112,997 reviews