Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 111,262 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 111,262 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

Cartridge People 5 star review on 30th January 2025

Mike

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm 78yrs old and had not ordered cartridges for quite a while. Unfortunately my recent attempt was a disaster, which resulted in my order being submitted twice.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience, Alan. I sincerely apologize that your recent attempt to order cartridges resulted in a double submission. I understand how frustrating this can be, especially after a long time away from ordering. I will ensure a member of our team contacts you shortly to discuss further. Best wishes, Cartridge People

Posted 1 month ago

“Not happy. Ordered a full set and got 2 dry colour cartridges. Can you replace ?”

Helpful Report

Posted 1 month ago

Thank you for reaching out and sharing your concerns. I'm really sorry to hear that you received dry colour cartridges. This is not the experience we want our customers to have, and I completely understand your frustration. While we aren't able to address specific replacements here, I has passed your review to our team. They are best equipped to help resolve this matter for you. Thank you once again for highlighting this issue. We appreciate your feedback and hope to provide you with a better experience in the future. Best wishes, Cartridge People

Posted 1 month ago

“Plugged my printer model into google, cartridge people like was top of the search so when to their website. Unfortunately, the page that opened was not the correct one for out printer, I didn't realise ordered only to find it was the wrong cartridge. Asked them if there was anything they could to help, but because I had tried the cartridges in our printer, they wouldn't offer a refund or do anything. Said I should have searched my printer on their website....fair comment, but the only reason I went to their website is because they came up top when I put my printer model into google. They have since updated their website, so it actually works! Not great customer service, I work in customer service myself and it would be a small thing for them to sort, that would have made a big difference to one customer. They should be thankful the problem was flagged so they could sort it. How narrow minded we can be. Won't be using them again.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience. I’m truly sorry to hear that the wrong cartridge was ordered and that this has led to frustration. We understand how important it is to have the correct product for your printer. When searching on google for any product you do need to be as specific as possible, and check the specifications on items on any website, to ensure you are directed to the correct product. Google search is Vast. Your feedback about our customer service is noted and appreciated, as we are always looking for ways to improve. I understand how a more flexible approach might have made a difference in your situation. Should you have any further queries or need assistance in the future, please don’t hesitate to reach out. Thank you for your comments, and I hope we can serve you better in the future. Best wishes, Cartridge People

Posted 1 month ago

“Unfortunately the drum that I order did not fit my printer and when I informed them they just said that as the drum had been opened I could not get a refund. How are you meant to know until you open it. I will not use this company again and would suggest them amend their "30 day refund policy" accordingly as this is wholly misleading.”

Helpful Report

Posted 1 month ago

Good Afternoon, Thank you for your feedback, and I'm truly sorry to hear about the issue you've experienced with your order. I understand how frustrating it can be when a product doesn't fit as expected. Our return policy is designed to protect both our customers and our business, but I appreciate your point about the challenges in assessing compatibility without opening the product. Your comments will be taken into consideration as we continually strive to improve our policies. If you have any further questions or require assistance, please don't hesitate to reach out to our customer service team. We're here to help. Kind Regards, Lindsay Cartridge People

Posted 1 month ago

“Disappointed. I paid for next day delivery on a Thursday then got an email on the Friday saying it won’t be arriving next delivery date in Monday. When i phoned and asked why this was, I was told ‘ we can only guarantee next day delivery 97% of the time and I should have looked closer at the small print.”

Helpful Report

Posted 1 month ago

Dear David, Thank you for your feedback. While we do strive to provide timely deliveries, we cannot guarantee next day delivery for every order on our standard or expressed tracked delivery which is what was purchased. I appreciate your understanding regarding our small print, but I know it doesn't change the inconvenience you faced. If there's anything more we can do to assist you or if you have any further concerns, please do reach out. Your satisfaction is important to us. Kind Regards, Lindsay Cartridge People

Posted 1 month ago

“Every page has pink streaks”

Helpful Report

Posted 1 month ago

Good Afternoon, Thank you for taking the time to leave a review. I'm sorry to hear you are receiving an issue with a cartridge we have supplied. I will ensure a member of our customer service team contacts you to discuss this further. If you require any assistance in the meantime, please don't hesitate to contact us. Kind Regards, Lindsay Cartridge People

Posted 1 month ago

“the delivery system is useless - I am disabled and in a wheelchair - my delivery was made - but left near the (locked frnt door) - but from the picture I can see he got into the building - but too lazy to come up to the first floor - even with the lift”

Helpful Report

Posted 1 month ago

Dear PJ, Thank you for sharing your concerns. I sincerely apologize for the delivery experience you encountered, especially given your circumstances. It's completely unacceptable that your package was left in such an inconvenient location. We truly value all our customers and understand the importance of delivering orders correctly. I will ensure your feedback about the delivery service is addressed with our partners to improve their performance in the future. If there's anything else we can do to assist you further, please don't hesitate to get in touch. Best wishes, The Cartridge People Team

Posted 1 month ago

“The delivery of my order was disgraceful. EVRI delivered it to the wrong house and wrong side of the street. I had to go around the neighbourhood searching for the lost package. Not happy! The occupant of the wrong house was not home at the time which prolonged my concerns. The cartridge itself was fine, but I was let down by the carrier.”

Helpful Report

Posted 1 month ago

Dear Nicholas, Thank you for your review, and I'm genuinely sorry to hear about the delivery issues you faced. It’s understandably frustrating to deal with such inconveniences, especially when you have to search for your package in the neighborhood. While I’m glad to hear that the cartridge itself met your expectations, I regret that the service provided by the courier did not mirror our standards. We rely on our delivery partners to ensure your order arrives safely and on time, and it’s disappointing when those commitments aren’t fulfilled. Please know your feedback is important to us, and we'll work towards improving our delivery experience. If there’s anything else you would like to discuss or need assistance with, please don't hesitate to reach out. Best wishes, The Cartridge People Team

Posted 1 month ago

“Hi , I'll tell you when I receive the order! Still with Evri?!”

Helpful Report

Posted 1 month ago

Dear Andrew, Thank you for your review. I see we have not had any correspondence from you regarding this issue. A member of our team will get in touch and assist you today. We strive to provide prompt service, but unfortunately, delays can occur with the courier. If you need any further assistance or have more questions, please feel free to reach out. Best regards, The Cartridge People Team

Posted 1 month ago

“I ordered cartridges and paid for the 24 hour delivery. The following day I was contacted by the courier company (Evri) to say there was a delay. Two days after I should have received the delivery and hadn't, I called Cartridge People to find out where it was. I was told there was nothing they could do, that the delivery was with the courier and I had to wait 5 working days before the ordered could be cancelled and refunded. I was told the additional quick delivery payment I made wasn't a guarantee that it would be delivered and I simply had to wait. I asked for the issue to be escalated and eventually was told I could cancel immediately which I did. I then ordered the same product from CartridgeSave, didn't have to pay anything extra for delivery and it arrived with Royal Mail the following day. I am extremely disappointed with Cartridge People.”

Helpful Report

Posted 1 month ago

Dear Liam, Thank you for sharing your experience with us, and I sincerely apologize for the inconvenience caused by the delivery issues you encountered. I understand how frustrating it can be when things don’t go as planned. I see you opted for Express tracked - this service is an upgrade. If you choose this option on a normal working day, we guarantee your order will be dispatched on the same day if you order before 5.30pm. This service uses multiple carriers such as Evri and DPD depending on size and weight restriction. 97% of orders arrive next working day. I am sorry that on this occasion you did not receive the order the next day. While we strive to provide a reliable service, once an order is with the courier, there are limitations to the control we have over the delivery process. We regret that we could not meet your expectations this time. Your feedback is invaluable for us to improve our services. If you have any further concerns or require assistance in the future, please do not hesitate to reach out. Kind regards, The Cartridge People Team

Posted 1 month ago

“Scam: ‘original’ cartridges do not print half the quantity claimed, customers need to understand how these tactics double their printing costs!”

Helpful Report

Posted 1 month ago

Thank you for your review. I’m truly sorry to hear that you've experienced issues with the cartridge yield. We aim to provide customers with reliable products, and I understand how frustrating it can be when expectations aren’t met. We do offer our Own Brand Cartridges with a much higher page yield than the Original Manufacturers if these would be more suitable for your requirements. I do apologise for any inconvenience caused and if we can be of any further assistance, please do not hesitate to contact us. Best regards, Sheree Cartridge People

Posted 1 month ago

“First time I've used the Cartridge People and I don't know if I'll bother again. I've had the cartridge a little over a week and I've alreadty had two requests to review it. It's a 3000 sheet cartridge, unless and until I finish it, how the hell will I know if it's any better or worse than the HP ones I've used in the past - which have all been brilliant but are a little more expensive. The HP recycling scheme is also really good. I did get a free marker pen that I neither ordered or wanted. Knock a pound off the price rather than giving away stuff that people don't want.”

Helpful Report

Posted 1 month ago

Dear Tim, Thank you for taking the time to leave us a review, the review requests that you received were to review the service you had received and not the products. I have removed your email from receiving anymore review requests, and have also requested that you don't receive any free gifts from us if you order from us in the future. Please accept my apologies for any inconvenience caused. Kind Regards Cartridge People.

Posted 1 month ago

“Bad experience. I ordered the ink absorber on Fri but still I couldnt get it Tue. I can print my stuffs for a few days. If you need urgent stuffs, don't count on it.”

Helpful Report

Posted 1 month ago

Good morning, Thank you for your feedback. I am so sorry for any inconvenience. I will get someone to give you a call to make sure it's all sorted Kind regards Lucy

Posted 1 month ago

“Ink cartridges inEpson printer purchase almost empty - have received no response”

Helpful Report

Posted 1 month ago

Good Afternoon, Thank you for your review, and I’m truly sorry to hear about your experience. We do not appear to have received any communication from you regarding any issues. I see from your order you purchased a printer from us. On purchasing a new printer it will arrive with Set up/Starter cartridges. These are designed to get users started with their printing needs. Intended to get your printer up and running, but contain less ink than a standard yield cartridge. If you require any further support please contact us: 0203 001 0234 or complete a contact form on our website : https://www.cartridgepeople.com/info/contact-us Kind Regards, Cartridge People

Posted 1 month ago

“I was completely unimpressed with the magenta cartridge from my last order on 13/02/2025. All cartridges were replaced on 15/02, yet the magenta has already run out, while the other cartridges are still half full, as shown in the attached picture. This suggests that the 'own-brand magenta cartridge' was either faulty or significantly lower in capacity than expected.”

Helpful Report

Posted 1 month ago

Good Afternoon, Thank you for taking the time to leave a review. I am sorry to hear that you have experienced an issue with the ink cartridges purchased from ourselves. I will get a member of our Customer Services Team to contact you shortly. Kind Regards, Cartridge People

Posted 1 month ago

“Still not received my cartridges after 13 days. Evri got my cartridges on 26th Feb but it is the 9th March today and still not delivered to me.”

Helpful Report

Posted 1 month ago

Good Afternoon, Thank you for bringing this to our attention, and I sincerely apologize for the delay you've experienced with your order. I understand how frustrating it is to wait for a delivery, especially when it has been longer than expected. I will get a member of our Customer Services Team to contact you shortly. Best Regards, Cartridge People

Posted 1 month ago

“For ther first time I ordered CP own brand replacement ink cartridge for my canon 4250 printer.I have previously only purchased genuine Canon cartridges. After the first few prints the printer failed giving a read out advising it must be taken to a Canon technician for repair.The printer heads are parked in a position from which thier removal is immposible. As a new printer of similar type costs around £55.00 i decided a trip to a repair shop was not viable so have purchased a new HP ink refilable ink tank printer.I would strogly recommend that only genuine Canon cartridges are purchased for Canon printers.”

Helpful Report

Posted 1 month ago

“I paid £20 in postage to return a wrong order. The order was messed up due to stupid telemarketing.”

Helpful Report

Posted 1 month ago

Dear ILIYA, Thank you for sharing your experience, and I apologize for the inconvenience you've encountered with your order. It's frustrating to deal with unexpected issues, especially when it results in additional costs. I can see that you refused to let us investigate further and wanted to return the items back to us for a refund. We have raised the refund for you however this will not include the cost of posting the items back to us. Best Regards, Gemma Cartridge People

Posted 1 month ago

“Hi I regret that I am unable to give you a good reveiw as the cartridge you sent me failed to register with the printer. On checking with the coding strip on the rear of the cartridge against the used cartridge it was replacing I can see that the coding dots are not quite in the same position. I regret that I have not returned your cartridge as I have had other matters to attend to but will do so when I have mote time available. David Bottrell”

Helpful Report

Posted 1 month ago

Dear David, Thank you for your feedback, and I'm sorry to hear about the trouble you’ve experienced with the cartridge. It’s important to us that our products meet your expectations, and I understand how frustrating this situation must be for you. Please know that all of our cartridges are fully guaranteed and we have a great support team. Once you are ready please contact us directly, we can assist you and ensure that we find a solution. If there’s anything else we can do to help in the meantime, please don’t hesitate to reach out. Best Regards, Cartridge People

Posted 1 month ago

“Liam was so helpful after I had problems with my printer after my first time using Cartridge People Own brand. Always have great service and prompt delivery at a good price.”

Helpful Report

Posted 1 month ago

Good Afternoon, Thank you for your kind words about Liam's support. We’re thrilled to hear that you received great service and prompt delivery, but I’m sorry for any issues you experienced with your printer. Your satisfaction is important to us, and we're always here to help resolve any problems. If you have any further concerns, please don't hesitate to reach out. Best Regards, Sheree Cartridge People

Posted 1 month ago

Cartridge People is rated 4.8 based on 111,262 reviews