Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 95,820 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 95,820 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 21st May 2024

200

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your delivery service is rubbish. Evri were incompetant and made me wait two days to deliver, costing me work. Dont ever use them again to post my goods.”

Helpful Report

Posted 2 weeks ago

Dear Peter, Thank you for taking the time to provide feedback on your experience with Cartridge People. We genuinely appreciate your efforts in letting us know about your recent encounter. We apologise for the inconvenience caused by our delivery service. It is disappointing to hear that Evri was not able to meet your expectations. Looking into your account I can see the order was placed on a Saturday so was not dispatched until Monday. The tracking then shows the order was delivered on Wednesday. We try our best to get orders to customers the next working day but do advise delivery can take up to 5 working days. I appreciate you bringing this matter to our attention and hopefully next time Evri can restore faith in you. Best regards, Emma

Posted 2 weeks ago

“Two weeks of waiting and cartridges not yet been delivered.”

Helpful Report

Posted 2 weeks ago

Many thanks for your review and I am terribly sorry to hear that you have not received your order. I can see that we have not yet received any correspondence from you regarding this. One of my colleagues will be in contact with you very shortly to try and get this resolved for you. I apologise again for any inconvenience cause and I look forward to getting this shorted for you. Thank you

Posted 2 weeks ago

“Does not fit my printer need the original I ordered please.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to leave us this review and I am terribly sorry to hear of the trouble you have had fitting the cartridges into your printer. I can see that you haven't contacted us regarding this yet. So we can have the opportunity of getting this resolved for you, one of our friendly colleagues will try and contact you. If you do have any further difficulties please do contact us so we have the chance of helping you and putting things right. Thank you

Posted 2 weeks ago

“Compatible Epson Cyan Cartridges for SC T2100 are not compatible, neither was the 'compatible' replacement sent. Their solution for me to pay full price for an epson SC T2100 cartridge plus extra cost for Next Day delivery before 12.00. Which I did. Just notified it will not arrive till 3pm. No gestures of good will, no aim to retain me as a customer, Just a £2 refund and a goodbye! Ive spent a lot of money with these guys over the months. Obviously my custom is not appreciated.”

Helpful Report

Posted 3 weeks ago

Thank you, for taking the time to share your feedback about your experience with Cartridge People. We truly appreciate customers like you who provide us with valuable insights into our products and services. We sincerely apologize for the issues you encountered with the Compatible Epson Cyan Cartridges from us. It is regrettable that the 'compatible' replacement also failed to work and we are sorry to hear that. We understand the frustration this must have caused you. Furthermore, we apologize for the inconvenience caused by the delay in delivery. We acknowledge that the suggested solution of paying full price for an Epson cartridge, along with the extra cost for Next Day delivery before 12.00 you chose to pay, did not meet your expectations, especially considering the delayed arrival time. We understand your disappointment and if you would kindly contact us or provide your order number, we would love the opportunity to put this right and hopefully retain you as a valued customer. Your loyalty and support mean a lot to us, and we look forward to resolving this to your satisfaction. We would like to sincerely apologize again for any inconvenience caused and any perception that we do not appreciate your custom. Thank you once again for bringing these concerns to our attention. Your feedback is truly appreciated, and we hope to hear back from you soon. Kindest regards.

Posted 2 weeks ago

“Poor quality own brand product, I will certainly not be using this service again.”

Helpful Report

Posted 3 weeks ago

Dear Shaun, Thank you for taking the time to leave us a review, I am sorry that you have had a problem with cartridges supplied by us. I can see that my colleague Simon has emailed you regarding this but we haven't received a response. You are covered by our guarantee and we do want to try and get this resolved for you, I will therefore contact you directly. Kind Regards Louise

Posted 3 weeks ago

“I have only used the black cartridge but the ink just doesnt work, the black comes out faded, everytime I use the printer I have to take the cartridge out shake it and push it back in hard to get it to actually work. Waste of money and I wont be buying again.”

Helpful Report

Posted 3 weeks ago

Good Morning, Thank you for your review and I am sorry to hear that you are having problems with a black cartidge supplied by us, you are covered by our guarantee therefore I will arrange for a member of our team to contact you shortly to try and resolve the problem you are having. Kind Regards Louise

Posted 3 weeks ago

“Very incompatible with my printer yet it’s advertised as a fitting product”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to share your experience with Cartridge People. We truly appreciate your feedback and apologize for any inconvenience caused by the compatibility issue you encountered with one of our products. We understand how frustrating it can be when a product doesn't work in your printer. I can see that you can called in and discussed with with one of my colleagues who has hopefully now resolved this to your satisfaction. To better address this issue and ensure it doesn't happen again, we would appreciate it if you could share some additional information with us. This would be greatly appreciated. We are dedicated to providing the best possible experience for all our customers, and we are determined to rectify this situation promptly. Once again, we sincerely apologize for the inconvenience you have experienced. We truly value your business and feedback.

Posted 3 weeks ago

“Previously i have had good service from the cartridge people. I recently received notification by e.mail I would benefit from a discount if I ordered fresh ink from Cartridge People. I tried to take advantage of this but when I checked out the discount did not apply and no explanation was given. Normally I woiuld not have proceeded with the order but was under time constraints and completed the order.”

Helpful Report

Posted 3 weeks ago

Good Morning, Thank you for taking the time to leave a review. A member of the team will be in contact to investigate as to why the discount code was no removed from your order. I apologise for any inconvenience caused. Kind regards, Emma

Posted 3 weeks ago

“I had made a mistake when ordering the cartridges for my NEW Canon Pixma printer for £35. I never wanted a full refund or even a replacement. All I sought was a gesture of goodwill on your part of say a £10 discount on the next order. Had your 'Customer Service' agreed to this request, I am sure I would have been a repeat customer. It seems your company operates on the principle that human beings do not/cannot make mistakes, especially when ordering a new model cartridge. It is a pity, that for a mere £10 you have lost a valuable customer. Mike”

Helpful Report

Posted 3 weeks ago

Dear Mike, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Cartridge People. Unfortunately, as the cartridge had been opened and installed in the printer, we were unable to accept the incorrectly ordered items back. I can see a member of the team has been in contact to try and discuss this further with you and hopefully we can agree to a resolution. Kind regards, Emma

Posted 3 weeks ago

“Cartridges were not compatable with my Epsom printer. They print all blue or magenta.”

Helpful Report

Posted 3 weeks ago

Dear Rosslyn, Thank you for your review. I am so sorry you have had an issue with the cartridges we supplied. I will get a member of the customer support team to contact you. Kind regards. Lucy Cartridge People

Posted 3 weeks ago

“I experienced multiiple difficulties in receiving my order advisors were quick to blame the courier firm for my issues all in all the order took two weeks to arrive and 8 phone calls i wont be using your company again”

Helpful Report

Posted 3 weeks ago

Dear Mr Jim, Order Number GB240410-LA5938858. Thank you for your feedback and the update on the order. Once again please accept our sincere apologies for the issues with the delivery of this order. I was pleased to read that this order has now been received. If you do need anything further, please do not hesitate to contact us, and once again please accept our apologies for the issues with your delivery. Kind regards Simon Cartridge People

Posted 3 weeks ago

“I ordered a branded printer cartridge from this company because previously their own brand had not worked in my Brother printer. I was then rung up, reassured that because of a software change, their own brand would definately now work and was persauded to change my order. Unfortunely the new cartridge is not recognised by my printer. This is an infuriating waste of time and I feel an idiot for trusting this company.”

Helpful Report

Posted 1 month ago

Dear David, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 1 month ago

“In the email you described this as a survey. It's not. It's a shady attempt to get reviews. Very misleading and unprofessional. Hence the 1 star. Pity. It's an otherwise excellent service. I'll not be using Cartridge People again.”

Helpful Report

Posted 1 month ago

Dear Dave, Thank you for taking the time to provide us with your feedback. We apologise for any confusion caused by the format of our email communication, and we understand how it may have given the impression of a survey. This was not our intention, and we apologise for any inconvenience caused. We strive to maintain a high level of professionalism at all times, so we deeply regret that we fell short of your expectations in this instance. I can advise that I have taken you off our mailers, so this won't happen again. Once again, we apologise for any inconvenience caused and hope to have the chance to make it up to you. Thank you for your understanding. Kind regards Lucy Cartridge People

Posted 1 month ago

“The communication from your staff was pretty good. However your assertion that they would be suitable for my Printer was and is totally incorrect. If you showed both sides of the Cassette, I could have compared with the one currently in use, instead my time was wasted, as was your staff. The cassettes had to be returned, I have not received any notification of a refund.”

Helpful Report

Posted 1 month ago

Dear Christine, Thank you so much for taking the time to provide us with your feedback about your experience with Cartridge People. We truly appreciate your thoughtful response and apologise for any inconvenience caused. Thank you for returning the unsuitable items. Our team are currently looking into this matter, and we assure you that appropriate action will be taken promptly. Kind regards, Melanie Cartridge People Team

Posted 1 month ago

“This is perhaps the worst customer service in my living memory. I ordered two ink cartridges (B&W and Colour) for my Canon Pixma printer (TR4551). The recommended ink cartridges for this model is PG-545, CL-546. Any sane person would check these numbers on the empty cartridges before ordering the new ones. I did the same and was trying to buy Canon branded cartridges from you. Just before the check out I was automatically offered Cartridge People own label (Compatible Canon PG-540XL/CL-541XL High Capacity 2 Ink Cartridge Multipack - 5222B012, Cartridge People) as a cheaper alternative saying that it is compatible with PG-545 and CL-546. I didn't look any further as it was a straight recommendation from you and ordered your own label, happy in my mind that I have saved a few quids. The cartridges didn't fit. I tried the black ink cartridge. When I called up your customer service, your colleague kept on insisting that I must have typed in PG-540 and CL-541 to have received the automated alternative recommendation from your website. This is impossible cause I had the empty cartridges in my hand when ordering and very carefully ordered the cartridge numbers that's written on them. Now, I have been told that I'll have to bear loss for the opened black cartridge. I feel being cheated; I trusted your automated recommendation. This is the last time I'm buying from you. Apologies, I got carried away by your reassuring TV advert. I'm a small customer and me leaving you won't impact you much I'm sure. However, I feel sorry for many others who will trust you the same way I did.”

Helpful Report

Posted 1 month ago

Dear Subhayu, Thank you for your review. I am sorry to hear of the issues you have had. I have looked into this, and I am unable to recreate the issue on our website you have quoted. Our website will only offer our Cartridge People brand cartridges for the same cartridge number you have ordered. We have agreed to accept the unopened cartridge back for a refund unopen receipt. If you wish to order again, please find the link below for the cartridges your printer requires: https://www.cartridgepeople.com/Canon/Pixma/Pixma-TR-4551-Ink-Cartridges Kind regards, Emma

Posted 1 month ago

“If I had received my ink I would more inclined to upgrade the service you provide. As of today there is no sin of the ink I ordered 10 days ago.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your experience with us at Cartridge People. We truly appreciate your feedback and sincerely apologize for your order not arriving yet. We understand your frustration and disappointment with not receiving the ink you ordered even after 10 days. This is definitely not the level of service we strive to provide and we want to assure you that we are taking your feedback seriously. We have arranged for your order to re-sent out to you again which will be dispatch out this afternoon for delivery as soon as possible. Again, we apologize for the inconvenience caused.

Posted 1 month ago

“Their Cartridge People Ink Cartridge cartridges did not work. Impossible to print anything. Very disappointed. I’ve sent them an email and am awaiting for their reply.”

Helpful Report

Posted 1 month ago

Good morning, Thank you for your review I am sorry you have not been happy with your recent order and the printing issues. I can see that you have now spoken to a member of our Customer Service team to resolve the issues for you. If you do need anything further, please do not hesitate to contact us. Kind Regards, Simon

Posted 1 month ago

“I provided my phone number and email address (bother were needed in order to complete the order). I opted out of marketing communications. Within hours of me sending hte order they phoned me 3 times and emailed me once trying to sell further goods that i didn't want. They then about a week later sent me a marketing email to review their products. AVOID THESE PEOPLE. They do not respect your privacy.”

Helpful Report

Posted 1 month ago

I am sorry for the inconvenience caused. I have checked and you are unsubscribed, you will not receive any further emails for reviews or phone calls. Please accept our sincere apologies. Kind regards, Sarah

Posted 1 month ago

“Ordered and paid for genuuine HP364 multipack but received alternative ' compatible ' cartridges . Had problems installing. Hence will not be recommending you to friends and family.”

Helpful Report

Posted 1 month ago

Good morning, Thank you for your email. I am sorry you have not been happy with your recent order. One of the team will contact you soon to help resolve this. Kind Regards, Marianne

Posted 1 month ago

“I wish you would stop mailing me”

Helpful Report

Posted 1 month ago

Good morning, Thank you for your review. I have removed you from our mailers, this can take up to 48hrs. You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. Then opt down to the following options for marketing emails - weekly, fortnightly, monthly, every 3 months. You can also do this by clicking on the unsubscribe link in the bottom of any marketing emails that you receive. Should you require any further support please feel free to contact us. Kind regards, Marianne

Posted 1 month ago

Cartridge People is rated 4.8 based on 95,820 reviews