Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,827 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,827 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I object to being rung up and persuaded to change my order to own brand ink. Asked once is OK. But 4 5 or 6 times? Redoculous. The first time I said no should have ended the conversation. Won't be using again.”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback, Andrew. We apologize for the repeated calls regarding your order. Your experience is important to us, and we understand how frustrating it can be to feel pressured. We aim to provide a helpful service without being intrusive and appreciate you bringing this to our attention. I have removed your details from our Sales Calls and you will not receive this calls on future orders. If you have any further concerns or need assistance, please don’t hesitate to reach out. Warm regards, Team Cartridge People

Posted 4 weeks ago

“I thought you were supplying a repeat order. However the supplied crtridge did not fit my printer!! I have then had to chase around before I could get a suitable cartridge. Thie is the first printer supply that has fialed me. Make your own thoughts on what score to give?”

Helpful Report

Posted 1 month ago

Thank you for your review. We're truly sorry to hear that the cartridge you received did not fit your printer. We understand how frustrating it is when things don’t go as planned, and we appreciate you bringing this to our attention. We are here to help resolve this matter as quickly as possible. Please reach out to our Customer Service Team, and they will assist you in finding the correct cartridge for your printer. Thank you for your understanding. Kind regards, Team Cartridge People

Posted 4 weeks ago

“I was very diappointed with service this time Emri took 6 days to deliver my order.”

Helpful Report

Posted 1 month ago

Thank you for your review. I’m sorry to hear that your order took longer than expected to arrive. We understand how frustrating delays can be, and we appreciate your patience during this time. We are continuously working to improve our service and your feedback is important to us. If there's anything else we can assist you with, please feel free to contact us. Warm regards, Team Cartridge People

Posted 1 month ago

“Excellent customer care from Alison… (swiftly sending a replacement cartridge for a faulty one). Thankyou”

Helpful Report

Posted 1 month ago

Thank you for your kind words! We're thrilled to hear that Alison provided you with excellent customer care and was able to swiftly send you a replacement. We always aim to keep our customers satisfied, and your feedback reassures us that we're on the right track. If there's anything else we can assist you with, please don't hesitate to reach out. Warm regards, Team Cartridge People

Posted 1 month ago

“Ordered printer cartridge and paid for next day delivery. Was told would not arrive next day. Had to source from reliable supplier.”

Helpful Report

Posted 1 month ago

Good morning, Thank you for your review. I’m sorry to hear that your order did not arrive as expected. We understand how important it is to receive your items on time, and we sincerely apologize for any inconvenience this has caused you. I do see that you have been in contact with our Customer Service Team, who have helped with the order and have arranged for a refund. If there is anything else I can help you with, please do get in touch. Warm regards, Alison Team Cartridge People

Posted 1 month ago

“Sent wrong item and just sucks to replace it with your stupid response ls”

Helpful Report

Posted 1 month ago

Good morning. Thank you for your feedback. I will make sure someone calls you to assist you further. Kind regards Lucy Cartridge People

Posted 1 month ago

“These people add you to their mailing list without telling you. Do not buy from them”

Helpful Report

Posted 1 month ago

Good morning Andrea, I appreciate you sharing your concerns with us. I'm truly sorry to hear you felt added to our mailing list without your consent. Your privacy is important, and we strive to keep our customers informed and respected. An "opt out" was provided at the time of data capture (checkout page) and an "opt out" option is provided on every email sent. I can see that you have been removed from our mailers, this can take up to 48hrs. You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. Then opt down to the following options for marketing emails - weekly, fortnightly, monthly, every 3 months. You can also do this by clicking on the unsubscribe link in the bottom of any marketing emails that you receive. Should you require any further support, please feel free to contact our Customer Service Team, who will be happy to help. Warm regards, Caroline. Team Cartridge People.

Posted 1 month ago

“I ordered Brother laser ink cartridges on their website. I received a call from their sales team promoting their own compatible ink. I told him previously I had used it and my machine would not accept them, he replied they had upped their game and this would not happen, any damage they would pay for. I inserted the pink and yellow, no problem. Then the blue, the machine would not recognise it. A phone call that lasted 40 minutes where we tried to reset the machine, eventually it recognised the blue, so I took a print, a huge blue line down the page. Took the cartridge out, wiped the roller, and thankfully it worked. Too much hassle to save £50 when the Brother cartridges, you insert them and off they go. Never again.”

Helpful Report

Posted 1 month ago

Good morning Bev, Thank you for sharing your experience. I’m truly sorry to hear about the challenges you faced with our compatible cyan toner cartridge. It’s disappointing when things don’t go smoothly, especially when you expect a hassle-free experience. We appreciate your feedback and your satisfaction is important to us, and we’d like to learn more to help improve our services. If there's anything further we can do to assist you, please don’t hesitate to reach out again to our Customer Service Team, who will be happy to assist. Warm regards, Caroline. Team Cartridge People.

Posted 1 month ago

“Melanie was fantastic at sorting the delivery issue. EVRI very poor giving the impression and excuse that there was a problem with me not being at home when I/we are in all day every day. They can deliver a cartridge but not a box of paper on the same order - apparently damaged in the first effort and now struggling again. Management overload deliveries so not the drivers fault - and I might as well just go to the local supermarket - never been an issue before so what is going on”

Helpful Report

Posted 1 month ago

Good morning, Thank you for your feedback, and I’m pleased to hear that Melanie was able to assist you with your delivery issue. I completely understand your frustration with EVRI’s service, and it’s disappointing when delivery experiences fall short. We strive to ensure our orders arrive promptly and in good condition, and I apologize for the inconvenience you've faced. If there’s anything further we can do to assist you, please don’t hesitate to reach back out to our Customer Service Team. Warm regards, Caroline. Team Cartridge People.

Posted 1 month ago

“I have an issue with my printer that hopefully will be solved by putting in fresh laser cartridges. Lucy came to my aid and had two replacements in their way within a couple of hrs. Excellent service.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Gillian. I’m glad to hear that Lucy was able to assist you and arrange for replacements so quickly. We understand how important it is to have your printer up and running, and we're here to support you with any issues you may encounter. If you need further assistance, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 1 month ago

“The recent purchase - your own brand - was rejected by our printer and do not work”

Helpful Report

Posted 1 month ago

Good morning. Thank you for your feedback. I’m really sorry to hear that the cartridge you purchased didn't work with your printer. I understand how frustrating it can be when things don’t go as expected. Furthermore, I will make sure someone call you to resolve this. Kind regards, Lucy Team Cartridge People

Posted 1 month ago

“I'm unable to comment at present as my order was placed on Saturday 7th June with expected delivery on Tuesday 10th June but it has not been delivered!! Saturday 21st June and still having to chase up delivery. Please see attachments below.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Christine. I’m really sorry to hear about the delay in your order's delivery. I understand how frustrating it can be when expectations are not met, and I apologise for any inconvenience this has caused you. Our team is here to help resolve this situation, and I appreciate your patience while we work on getting this sorted out. I will ensure a member of our Customer Service Team contacts you shortly to resolve this. Warm regards, Melanie Team Cartridge People

Posted 1 month ago

“Really disappointed the photos come out in yellow, pink ,green smudges..”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Julie. I'm truly sorry to hear that the photos did not come out as expected and that you experienced issues with the colour quality. I understand how disappointing that must be. We appreciate you bringing this to our attention, and I will ensure our customer service team reach out to help resolve this situation for you. Your satisfaction is very important to us. Warm regards, Melanie Team Cartridge People

Posted 1 month ago

“I’m very disappointed with this company. They supply their own brand ink cartridges, which I purchased specifically for the printer they also sell and supply. Shockingly, the cartridges do not work in the printer — despite being marketed as compatible. When I reached out for support, they refused to offer a full refund or even replace the faulty cartridge. It’s extremely frustrating to deal with a company that won’t stand behind its own products. I expected better customer service and accountability.”

Helpful Report

Posted 1 month ago

Thank you for your review, and I sincerely apologize for the issues you've encountered with the ink cartridges. It’s disappointing to hear that the product did not work as advertised, and I understand how frustrating that must be for you. I see that we have supplied replacement products, you are now printing and provided you with a partial refund. Please know that your feedback is valuable to us, and we take concerns like yours seriously. We want to ensure our customers are satisfied. Warm regards, Team Cartridge People

Posted 1 month ago

“Sent wrong cartridges that didn't work and refused refund”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience, and I'm truly sorry to hear that you ordered the incorrect cartridges. I do see that you have been in contact with our Customer Service Team, who have advised you on our returns' policy when the items have been ordered in error. Thank you for your understanding. Warm regards, Alison Team Cartridge People

Posted 1 month ago

“Generic cartridge was advertised as being compatible with my HP printer. Despite several hours of battling with the software it turns out it isn't, and only genuine HP cartridges will work. Phoned and talked to customer services. They refunded the cost of the cartridge, but not the cost of the postage, which I wouldn't have incurred if they'd been more transparent with their information. Not impressed.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, and I'm really sorry to hear about the compatibility issues you faced with the cartridge. I will get one of our Customer Service Team members to contact you shortly. Thank you Best wishes, Melanie Team Cartridge People

Posted 1 month ago

“First brought complete set Cartridge People own in for my Epson printer and only installed magenta ink and did a print that resulted in print having to much magenta. Made a new order with Epson ink and after called customer service. Person was polite and sent a scanned copy of my print and they would call me back. Still haven’t called back. As I wanted compensation for unused ink. The new order with Epson Ink arrived replaced the magenta with Epson not issue with print. Print result perfect. Still haven’t received the call. Attached two photos 1x cartridge people NOT OK and 1x Epson Ink Ok”

Helpful Report

Posted 1 month ago

Dear Peter, Thank you for sharing your feedback with us. I'm really sorry to hear about the issues you've faced with the magenta ink. Please know that your experience is important to us, and we want to resolve this matter for you. I will get a Customer Service agent to call you to help with this issue. Best wishes, Melanie Team Cartridge People

Posted 1 month ago

“Disappointed that express carriage did not arrive the next day”

Helpful Report

Posted 1 month ago

Good morning, Thank you for your review, I'm sorry to hear about your disappointment with the delivery timing. The delivery service you selected is not a Next day service. You selected the Express Dispatch. This option will be offered at the checkout as an upgrade when available. With that service on a normal working day, we guarantee your order will be dispatched on the same day if you order before 5.30pm. This service uses multiple carriers such as Evri and DPD depending on size and weight restriction. 97% of orders arrive next working day, but please allow up to 2 working days for delivery. If there's anything we can do to assist you further, please don't hesitate to reach out. Warm regards, Caroline. Team Cartridge People.

Posted 1 month ago

“A massive let down. What’s the point of keen prices when you can’t get the product? I ordered ink a few times and it turned up and all was well. Then I ordered more ink and paper since I was going to run out. Placed the order on a Saturday night and was expecting it on the Tuesday as per their order confirmation. On Tuesday itself it didn’t arrive and I waited in for I’d had delivery firm confirmation it was coming. 10 minutes before scheduled delivery time I got a cancellation message saying I’d get it the next day. I called in and shared my unhappiness. The person said it was beyond their control and I’d only be able to wait and get a refund after the Friday. The parcel 📦 finally arrived on the Friday. That was too late, I’d had to buy paper locally and I would not use them ever again as a result. Any complaint should follow 3 steps, apologise, analyse, act. They did none of these 3 things. Just blamed the courier and left it at that.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback with us, and I truly apologize for the frustration you've experienced with your recent order. I understand how disappointing it must have been to not receive your items as expected, especially when you were counting on them. While we strive to provide a seamless service, I regret that we fell short this time, and I appreciate your insight regarding our response process. Your comments on how we handle complaints are invaluable, and I will make sure this is communicated to our team for improvement. Team Cartridge People

Posted 1 month ago

“Really cannot accept that a member of your team contacted me after I had placed an order and seemed intent on making me change the order from Epson to your own branded cartridges. When I refused she asked me a number of times to explain my decision why I would want to continue with my Epson order. I was made to feel very uncomfortable as I was asked to explain my decision. As a result I have vowed never to use your company again.”

Helpful Report

Posted 2 months ago

Good Afternoon, Thank you for taking the time to share your feedback. I'm genuinely sorry to hear that you felt uncomfortable during your interaction with our team. Our goal is to help customers make informed choices about their purchases, but it’s never our intention to make anyone feel pressured. We value your experience and appreciate your honest input, and I will ensure your review is passed over to the relevent team for feedback. I hope you might reconsider in the future, as we strive to provide a better service for all our customers. Warm regards, Lindsay Cartridge People

Posted 1 month ago

Cartridge People is rated 4.8 based on 114,827 reviews