Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 112,919 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 112,919 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good to deal with but let down by their carriers who had order for about 8 days before losing it. A refund was issued and I bought the cartridges at Asda. The carriers (Evri) are slow to perform in some parts of the Southwest and I have found them poor.”

Helpful Report

Posted 1 month ago

Good Morning Terry, Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about the issues you've encountered with the delivery service. While we aim to ensure a smooth process, sometimes carriers can experience delays which, understandably, can be frustrating. I appreciate your understanding regarding the refund and hope that your experience with your future orders will be much more positive. If you need assistance or have any further concerns, please feel free to reach out. Kind Regards, Gemma Cartridge People

Posted 1 month ago

“Wont be purchasing from again, zero help or support when I was sent the wrong ink colour, I was asked to return and cover the postage cost! Amazon works out cheaper and more helpful!”

Helpful Report

Posted 1 month ago

Good Morning, Thank you for your review, Having looked at your order, it appears that you ordered a magenta cartridge when in fact you wanted to order a cyan. We do accept back items purchased in error, however they do need to be unopened and postage for return does need to be paid. Kind Regards Louise

Posted 1 month ago

“Some of the worst customer service I have ever seen. No consideration of any options to resolve the situation, but Cartridge People were perfectly happy to keep the £300 for a set of completely unusable printer drum replacements, and crippling our businesses printing capabilities for a number of days. To contrast this with what I would consider to be excellent customer service with a similar problem, one of their competitors called me up, swapped the order and sent me out the correct products on next day delivery, ensuring business continuity.”

Helpful Report

Posted 1 month ago

Good Afternoon, Thank you for sharing your feedback with us. I’m truly sorry to hear about your frustrating experience with the issues you have faced with your order. I have had a look at your order and I can see the incorrect cartridges had been purchased. Our customer service team have followed our returns process correctly, and I apologise if this is not the outcome you hoped for. If you require any further assistance, please don't hesitate to contact us. Kind regards, Lindsay Cartridge People

Posted 1 month ago

“You need help in re-claim assets. Link in the bio”

Helpful Report

Posted 1 month ago

“I inserted the colour cartridge I purchased, it’s coming up on my computer as low , I’ve made approx. 7A4 plain paper prints ! Cant afford to carry on this way.”

Helpful Report

Posted 1 month ago

Dear Joy, Thank you for sharing your experience with us. I’m sorry to hear that you’re facing issues with the colour cartridge showing low ink levels after only a few prints with the Canon CL-576XL Colour High Capacity Ink Cartridge - 5441C001 (Original). This is not the typical performance we aim for, and I understand how frustrating this must be. Please, do look out for me email to discuss this matter further for you. Kind regards. Liam Cartridge People

Posted 1 month ago

“sorry if I had known your courier was evri would not have ordered them .ordered on 17th April did not receive them by 30th April so cancelled order evri pathetic in pl24 area”

Helpful Report

Posted 1 month ago

Dear Jeremy, Thank you for taking the time to leave us a review. I am sorry that you had a problem receiving your order with our courier, it looks like it was lost on its way to you, I do apologise about this. I can see that my colleague has issued you with a full refund for this order. Kind Regards Louise

Posted 1 month ago

“Having a problem with ink cartridges making it impossible for the printer to work, LIAM was a huge help and when I receive the promised replacement cartridges from him , hopefully all will be well - hurrah for Liam !”

Helpful Report

Posted 1 month ago

Thank you for your review. I’m glad to hear that Liam was able to assist you! We’re hopeful that the replacement cartridges will resolve the issues you’ve been experiencing. If there’s anything else we can help you with, please don’t hesitate to reach out. Best regards, Cartridge People

Posted 1 month ago

“I ordered I thought an original Epsom XP235 when I opened the package I didn't have multipack 29 what I saw was a compatible package. Not the Strawberry package I was expecting. Delivery was adequate. Jacqueline Galise”

Helpful Report

Posted 1 month ago

Good morning, Thank you for your feedback. I am so sorry about this, I will get this looked into and have someone call you to sort this. Kind regards Lucy Cartridge people

Posted 1 month ago

“I was sure i ordered the manufactures ink, HP305XL, you sent your own version. My printer would not accept your cartridges so i had to rush out to buy the correct cartridges. Now have 4x usless cartridge.”

Helpful Report

Posted 1 month ago

Hi Neil, Thank you for your feedback. I can see that the order was placed online for our Compatible HP 305XL (6ZA94AE) Black & Colour Ink Cartridge Pack (Own Brand). I understand how frustrating it must be to end up with cartridges that you didn't expect. I will get a member of our Customer Service Team to contact you about this. Best regards, Caroline. Cartridge People.

Posted 1 month ago

“I have used Cartridge People for many years & the customer service, when called upon, is always excellent. On a very few occasions when a problem occurs with a cartridge there is never any question as regards replacement, as was recent occurrence when Melanie resolved my issue perfectly, many thanks!🙂”

Helpful Report

Posted 1 month ago

I appreciate you taking the time to leave your feedback, Peter. It’s wonderful to hear that you've had positive experiences with our customer service in the past, and I’m glad Melanie was able to assist you recently. We always aim to resolve any issues promptly and effectively. If you ever need assistance again, please know we're here to help! Best regards, Cartridge People

Posted 1 month ago

“I am waiting more than a week since i ordered and i can see it still processing... They don't say anything that it will take so long....”

Helpful Report

Posted 1 month ago

I’m sorry to hear that your order is not with you. From your details I can see the order was placed on the 22nd of April, was dispatched on the 23rd of April and is out for delivery today, the 24th. A member of our team will give you a call to discuss this with you in case your feedback is regarding a different order ? Best regards, Cartridge People

Posted 1 month ago

“Pushy sales team that answered questions surrounding payment processing falsely in order to gain additional sales. Avoid. This resulted in additional paperwork for me as they split the order into multiple payments, one for the original order and a separate one for the additional items that they rang to push me to add. I explicitly asked whether this would show as a separate transaction on my card or not as this would make my expenses for work more complicated and they bluntly informed me, incorrectly, that it would go through as one transaction. When this transpired not to be the case I rang to complain and to attempt to get the appropriate invoices to complete my expenses paperwork to reflect multiple transactions and they could not provide this and was told that the sales team should not have told me this in the first place as that was not possible. This was my first time using cartidge people and it will be my last. As a business customer I require accurate information and invoicing. On a more personal point I don't appreciate being lied to, nor do I appreciate the pushy sales tactics.”

Helpful Report

Posted 1 month ago

Hi Haydn, Thank you for taking the time to leave a review. I’m truly sorry to hear about your experience with our sales team. It’s disappointing to hear that there was a miscommunication regarding your order and payments. Apologies for this. I can see that you have discussed this with a member of our Customer Service Team. If you would like to discuss this further or if there's anything we can do to assist you, please don’t hesitate to get back in touch. Best regards, Caroline. Cartridge People

Posted 1 month ago

“My order has NOT arrived. How can I give you any "plus" comments?”

Helpful Report

Posted 1 month ago

Hi James, I’m really sorry to hear that your order hasn’t arrived yet. I completely understand your frustration, and I want to assure you that we are committed to resolving this issue. Your experience matters to us, and we appreciate your patience. We do not seem to have received any direct correspondence ? A member of our team will be in touch with you today to assist you. Best regards, Cartridge People

Posted 1 month ago

“Appalling use of Evri, who yet to deliver 4 days after advised out for delivery”

Helpful Report

Posted 2 months ago

Good morning Mr. Turner, Thank you for sharing your experience with us. I’m truly sorry to hear about the delay with Evri and understand how frustrating it can be. We rely on our delivery partners to ensure our customers receive their orders in a timely manner, and I appreciate your patience during this time. I understand it can be frustrating when deliveries take longer than anticipated. I can see that you are currently in contact with our Customer Service Team. We hope to get this resolved for you as quickly as possible. Best regards, Caroline. Cartridge People

Posted 2 months ago

“Poor communication. Slow delivery.”

Helpful Report

Posted 2 months ago

Hi Martin, Thank you for your feedback. We strive to provide a seamless experience for our customers, and I'm sorry we fell short this time. I see that you placed your order on the 31st, it was dispatched on the 1st and delivered on the 3rd. For future, we do offer a Next day service and an Express dispatch service, if you required your goods sooner rather than later. I see you have been in discussions with our team regarding the order. Your concerns are important to us, and we'll use your comments to improve our service. If there's anything else you'd like to discuss, please don't hesitate to reach out. Best regards, Cartridge People

Posted 2 months ago

“Issues with the delivery. Not satisfied with the service at all”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Rachel. I'm really sorry to hear that you experienced issues with your delivery. We understand how important it is for our customers to receive their orders promptly. Your satisfaction is our priority, and we value your input as it helps us improve our services. I can see that you have been in touch with our Customer Services Team and you have confirmed that you are in receipt of the package. We have offered to raise a return and refund upon receipt if you do not wish to keep it. Thank you for your understanding. Best regards, Gemma Cartridge People

Posted 2 months ago

“I have ordered 2 lots of cartridges for my Epson stylus SX415. They DO NOT WORK! I've checked they're in the right place/order and each time I switch on the printer, it says it does not recognise the cartridges. This is a waste of money. They were ordered under Carr or Willis but as I've had to leave it for a while now I can't find the receipts. I would like a refund and also some advice as to what cartridges to put into the machine!! What can you do about it please?”

Helpful Report

Posted 2 months ago

Thank you for your review, I’m really sorry to hear that you're having trouble with the cartridges for your Epson Stylus SX415. It’s frustrating when products don’t work as expected. I recommend checking the installation process once more and ensuring the protective seals have been removed, as sometimes this can cause recognition issues. As for your request for a refund, while I can’t access your order details without receipts, I encourage you to reach out to our customer service team directly on 0203 001 0234, lines are open Monday to Friday 9am until 6pm excluding bank holidays. They will assist you in resolving this issue. We certainly want to ensure our customers are satisfied and will guide you on the correct cartridges to use for your printer. Please don't hesitate to get in touch. Kind regards, Gemma Cartridge People

Posted 2 months ago

“Waited7days for esti to deliver,not happy”

Helpful Report

Posted 2 months ago

Good Afternoon, Thank you for taking the time to leave a review. I apologise for the delay you experienced with the delivery. Our standard delivery times are within 1-3 working days, however we ask customers to wait 5 working days before contacting us. After having a look at your order I can see your order was delivered on the 4th working day. We aim to ensure timely service, and I'm sorry we didn’t meet your expectations this time. Your feedback is important to us, and we will work on improving our delivery processes moving forward. If there's anything else we can do for you, please let us know. Kind regards, Lindsay Cartridge People

Posted 2 months ago

“Supplied faulty product and despite the product manufacturer, Epson, certification that they deemed the item faulty took steps to delay return and refund asking questions which had already been answered not least by the manufacturers certificate.”

Helpful Report

Posted 2 months ago

Thank you for your review. I am sorry to hear that the Epson Expression Home XP-2200 A4 Colour Multifunction Ink-jet Printer was faulty. I will contact you shortly to discuss this matter further for you. Kind regards Liam Cartridge People

Posted 2 months ago

“Evri awful!”

Helpful Report

Posted 2 months ago

Good Afternoon, Thank you for taking the time to leave a review. I am very sorry to hear of the experience received with Evri. On checking your order I can see that you contacted our Customer Service Team and the order is now with you and complete. Thank you for your patience and we apologise again for the delay. Kind regards, Sheree Cartridge People

Posted 2 months ago

Cartridge People is rated 4.8 based on 112,919 reviews