Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 118,191 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 118,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 24th October 2025

Cartridge People 5 star review on 23rd February 2025

Trevor B

228

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The goods met my objectives and was the lowest price which is what I needed. However, I purchased the goods on the 16/9 and so I was expecting a call from your business to discuss with me the Cartridge People's own brand cartridge instead of the HP versions I purchased. During the call, I explained that I did change from the HP to own brand with a previous purchase based on the representatives recommendation and the representative was pleasant and polite during this previous purchase. However, the Cartridge People own brand cartridges did not work well in my HP printer previously. My printer said from the start that the cartridges were low and needed replacing (so I never knew when I actually need to replace the cartridges) and the print quality was not quite right (this was from the previous purchase). However, on this call your customer services representative virtually shouted at me and said 'why didn't I call you and tell them about it' 'we had other companies call us this issue and it's now resolved' 'it was an issue with the chip in the cartridge'. The representative was rude, even when I was polite in saying thank you for your call but I'd prefer to stick with the HP cartridges and at the end of the call and I said goodbye the representative just hung up abruptly without even saying goodbye or thank you for the HP purchase. I will now in future, use another supplier for my cartridges and accept that whilst I will pay a little more, I will be treated with respect.”

Helpful Report

Posted 3 weeks ago

Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisors attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus, and we are committed to offering exceptional service to all of our customers. I must apologise again for the way the call was handled by the advisor — this will be addressed. If you have any queries or further feedback, please contact us. Kind regards, Liam Cartridge People

Posted 3 weeks ago

“Stop Pestering me for a review and emailing me”

Helpful Report

Posted 4 weeks ago

Good morning. Thank you for your feedback, We apologize for the frequency of our emails and understand how it can be frustrating. We appreciate your input and I have removed you from our mailers. Your experience is important to us, and we hope to provide a more positive interaction in the future. Kind regards, Team Cartridge People

Posted 4 weeks ago

“Very helpful operative and as promised the cartridges arrived next day as promised without fuss or stress”

Helpful Report

Posted 1 month ago

“Cartridge not compatible with my HP printer despite advertised as suitable. I should have my money back. Cross. Anne Lee”

Helpful Report

Posted 1 month ago

Thank you for reaching out and sharing your concerns with us. I’m sorry to hear that the cartridge you received was not compatible with your HP printer as advertised. Your satisfaction is important to us, and I understand how frustrating this situation can be. Please get in touch with our customer service team so we can assist you. Thank you for your understanding. Warm regards, Team Cartridge People

Posted 4 weeks ago

“Cartridge People were very helpful with my order and even rang me to advise me of a special offer that meant I got a higher capacity cartridge for the same price! Unfortunately my delivery was stolen from my home (was beside my gates which has always been fine) Cartridge people arranged for a replacement delivery with absolutely no fuss and it was handled kindly and efficiently. Great customer service from Alison”

Helpful Report

Posted 1 month ago

Thank you for your review and for your kind words about our customer service team. We're really pleased to hear that Alison was able to assist you effectively with your order. It's unfortunate that your delivery was stolen, but we're glad we could arrange a replacement for you quickly and without any hassle. Your satisfaction is our priority, and we appreciate your understanding. Warm regards, Team Cartridge People

Posted 4 weeks ago

“I called, gave specifications and paid for a cartridge. Paid for express delivery as I was travelling. I did not receive response regarding my emails, and when I called, I was tossed between customer service agents”

Helpful Report

Posted 1 month ago

Good morning, Thank you for taking the time to leave a review. I am very sorry if you experienced and issue with your order. Unfortunately, I can not locate an order for you using the details I have. Could you kindly get back in contact with our Customer Service Team, if you do still require further help? Warm regards, Caroline. Team Cartridge People

Posted 1 month ago

“I ordered some new HP cartridges for my printer. I was subsequently rung up and told that it would be materially cheaper to use Cartridge Peope refils instead. I was hesitant because the printer has not worked after I bought non HP products before but I was persuaded. WHen the product arrived the second of the four cartridges that we opened had exploded in the packaging. We have sent them all back and are waiting for the refund beofre doing what we originally wanted and buying HP products”

Helpful Report

Posted 1 month ago

I’m sorry to hear about the issues you've experienced with one of the toners. It's always our aim to provide quality products, and I understand the frustration when things don’t go as expected. Your feedback is important to us, and I appreciate you bringing this to our attention. Please reach out to our customer service team if you need further assistance with your return or the refund process. We hope to serve you better in the future. Warm regards, Team Cartridge People

Posted 1 month ago

“Very friendly, good delivery etc but unfortunately the own brand cartridges don't work.”

Helpful Report

Posted 1 month ago

Dear Raymond, I’m sorry to hear that the Own Brand 303XL Black cartridge supplied is not working for you. I cannot see you have contacted us, so I will make sure someone calls you as you have a 3 year guarantee. Kind regards Cartridge People

Posted 1 month ago

“received an empty package delivered by evri 2 days late”

Helpful Report

Posted 1 month ago

Good morning. Thank you for your feedback. I am so sorry the parcel hasn't arrived, I can see that you are in contact with my colleague who has offered to replace this for you. Kind regards Cartridge People

Posted 1 month ago

“Just fitted the colour cartridge and it works but the colour is wrong”

Helpful Report

Posted 1 month ago

Dear Sharman, I’m sorry to hear that the colour cartridge isn’t displaying the expected colours. I cannot see you have contacted us, so I will make sure someone calls you as you have a 3 year guarantee. Kind regards Cartridge People

Posted 1 month ago

“I can't review a product I never received! Ive had more requests fir this review than I had on the missing cartridges.”

Helpful Report

Posted 1 month ago

I apologize for the inconvenience you've experienced with your order. I see the wrong address was used when you placed the order, and we are currently awaiting its return. Once the order has been returned, we will be in touch and can arrange for it to be sent to the correct address Warm regards, Team Cartridge People

Posted 1 month ago

“Lost my order at Carlisle but didn’t tell me!! . Waited a week then had to cancel and reorder which was fairly efficient!”

Helpful Report

Posted 1 month ago

Dear David, I’m truly sorry to hear about the trouble you experienced with your order. It's never our intention to leave customers in the dark regarding their purchases, and I appreciate your patience throughout this process. We strive to keep our customers informed, and your feedback will help us improve our communication going forward. If there's anything more we can do to assist you, please let us know! Warm regards, Team Cartridge People

Posted 1 month ago

“disgraceful service. It seems as though you refuse to deliver anything to my house bd16 2dl acid.bagpipes.silver 2 tiny packages are miissing at present. Please, please can you deliver them today Paul E Patchett”

Helpful Report

Posted 1 month ago

Dear Paul, I’m truly sorry to hear about the trouble you've encountered with your delivery. We understand how frustrating this must be and want to help you resolve it as swiftly as possible. Please rest assured that we are on top of this matter and will do everything we can to ensure your packages are delivered. Thank you for your patience during this process. Best wishes, Team Cartridge People

Posted 1 month ago

“Thanks to Louise, who carried out a 'deep dive' into the issues which were preventing me from using my printer, I was appropriately educated & now have no further concerns. Thank you Louise, for your patience & true diligence.”

Helpful Report

Posted 1 month ago

Thank you so much for your kind words about Louise! We're delighted to hear that her assistance made a difference for you. We always strive to provide the best support possible, and it's wonderful to know that your concerns have been resolved. If you need any further assistance in the future, please don't hesitate to reach out! Best wishes, Team Cartridge People

Posted 1 month ago

“Previously when I ordered HP branded ink someone rang me from Cartridge People and suggested I purchase one of their's instead as it was cheaper. I was in the middle of an intensive course so didn't want the risk, so I stuck with the branded version. I was so right as this time I ordered the Cartridge People own brand and it's hopeless, even following the instructions it came with. Wouldn't print at all. Preparing for a meeting I had to waste 40 minutes going to the nearest shop to purchase printer ink.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. I'm truly sorry to hear about the difficulties you faced with our own brand ink. We aim to provide quality products, and it’s disappointing to learn we fell short this time. We will be in touch with you to discuss this matter further and find the best resolution for you. Warm regards, Team Cartridge People

Posted 1 month ago

“I ordered 2 September. 14th Sept still not arrived, Evri has given 2 dates and times for delivery, (Bill - 5 years service) and still no delivery. I told Cartridge People through their website I was getting desperate. no response. i don't know where the fault lies but its not a good service - this time at any rate.”

Helpful Report

Posted 1 month ago

Good Morning, Thank you for your review I was very sorry to read of the issues with the delivery of your order. I will get a member of our Customer Service team to contact you regarding this order. Kind regards Simon Cartridge People

Posted 1 month ago

“I have requested a refund because of non-delivery of a cartridge! I'm fairly sure that it's the courier's fault but I needed two important hospital letters printed urgently and could not wait any longer for delivery.”

Helpful Report

Posted 1 month ago

Good Morning, Thank you for your review. I was very sorry to read of the issues with the delivery of your order. I can now see that you have had a refund for this order. Once again, please accept my sincere apologies and if you need anything further, please do not hesitate to contact us. Kind regards, Simon Team Cartridge People

Posted 1 month ago

“Nothing has gone wrong, I jumped the gun and cannot review until I receive the item. I spoke with Phil, who placed my order. He was very helpful today.”

Helpful Report

Posted 1 month ago

Thank you for your review. I appreciate your honesty, and I’m glad to hear that Phil was able to assist you. Once your item arrives, we hope it meets your expectations! If you have any further questions or need assistance, please reach out to us. Warm regards, Team Cartridge People

Posted 1 month ago

“1. The product arrived with zero packaging. No cardboard, no box, no bubblewrap - only thin plastic. Who does this? This is the first time I've come across a company/person that posts items with literally just the address sticker on it. Ridiculous. 2. Due to the above reason, the product arrived damaged (as I suspected as soon as I received it). Both boards are not secured and move every time I write something on it or wipe. 3.I would never buy anything from this site. There were plenty of combi boards I saw in other sites. But I was most unfortunate to have decided to order from here.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. I'm really sorry to hear that your order arrived without proper packaging and that it was damaged during delivery. Your experience is not what we aim for, and I appreciate you bringing this to our attention. A member of our customer service team will be in contact with you to help resolve the issue. Again, please accept my apologies for any inconvenience caused to you. Warm regards, Team Cartridge People

Posted 1 month ago

“You have been badly let down by your couriers, Evri. as a result I woudl not contenance using your company again. When they "delivered" my order, it was in fact handed to my nighbour!”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Nicholas. I’m truly sorry to hear that your order was not delivered directly to you and instead handed to your neighbour. We understand how important it is for you to receive your items as expected. Your experience is certainly not what we aim for, and we will take your comments seriously as we address this issue with our courier service. If there's anything more we can do to help, please don't hesitate to reach out. Warm regards, Team Cartridge People

Posted 1 month ago

Cartridge People is rated 4.8 based on 118,191 reviews