Having ordered a HP printer cartridge advertised that the packaging would be damaged but that the cartridge itself would be unaffected, I received the cartridge and the front of it was completely broken off. I contacted Cartridge People, describing the condition of the cartridge and informed them that the carrier had left it clamped in my letter box, as opposed to pushing it through. There was a photo of this on their delivery details. I said that I wanted a refund but was told that this could not be given until they had received photographic verification of the damage. I requested that they send me a postage label so that I could return the mangled cartridge. Only a couple of days after their receipt of the returned cartridge did they reimburse the payment. I got no reposnse to my request that I wanted to raise a complaint. I fear Cartridge People have a lot to learn with regard to customer relations. I shan't be using them again and ordered a cartridge without defective packaging, for almost the same price and the added bonus of free postage from EE. It was delivered in less tha24 hours of ordering.