Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,726 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,726 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quickly sorted out failed delivery by Evri.”

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Posted 1 hour ago

“My requirements are always available at a competitive price. The only problem I had was with the delivery - it was despatched in time but Evri delayed it so I had to rearrange collection due to holidays.”

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Posted 2 hours ago

“It was just wghat I needed. My printer is performing again”

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Posted 2 hours ago

“Lucy in Customer Service was very helpful recently, and thorough in her attempts to resolve a printing problem I encountered.”

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Posted 19 hours ago

“Process of ordering on line was fine, but follow up phone call to change supplier was not exceptable.”

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Posted 21 hours ago

“In stock and delivered in good time.”

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Posted 1 day ago

“Speedy delivery”

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Posted 1 day ago

“Liam was really helpful when I had an issue with the delivery of my order. He responded promptly and organised for a replacement parcel to be sent, which I then received very quickly. Cartridge People would get 5* if only they didn't use Evri!”

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Posted 2 days ago

Thank you for your 4-star review, Colette! We’re thrilled to hear that Liam was able to help you quickly and effectively with your delivery issue. However, we’re sorry to hear about your frustration with Evri. Your feedback about our shipping options is invaluable to us, and we’re always looking for ways to enhance our service. We hope to continue providing you with great service in the future! Warm regards, Team Cartridge People

Posted 1 day ago

“First of all, would compliment Cartridge People on employing staff of Liam’s calibre. He couldn’t have been more understanding and obliging handling my problem. But, we are disappointed with the product purchased from you. Having been a longstanding customer of Cartridge People, we didn’t expect the product to fail after being used only 4 times!? The original black cartridge that came with the Brother scanner/copier lasted 15 months from new while the replacement supplied by you failed to print after only 4 usuages which caused us serious problems as the document we needed to print was of the utmost importance. We now are of the opinion that in future we should order any cartridge replacements for the Brother system directly from Brother to avoid this problem reoccurring.”

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Posted 2 days ago

Thank you for your 4-star review! We truly appreciate your kind words about Liam and are glad to hear he was able to assist you effectively. However, we're genuinely sorry to hear about the disappointment with the replacement cartridge. It’s frustrating when a product doesn’t meet expectations, especially for an important document. Your experience is valuable to us, and we’ll certainly address this with our quality team. We hope to provide you with a better experience in the future. Warm regards, Team Cartridge People

Posted 1 day ago

“Always had great, fast service. Only issue this time was due to Evri courier but Rachel advises other couriers are offered on the website. Wish I'd known that earlier. Will continue to use CP now I know.”

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Posted 2 days ago

Thank you for your 4-star review, Paul! We apologize for the inconvenience caused by the Evri courier this time, but we're glad that Rachel was able to inform you about the alternative options available on our website. Your feedback is very much appreciated, and we look forward to continuing to serve you in the future! Warm regards, Team Cartridge People

Posted 2 days ago

“Quick and efficient service. Was a little disappointed with the quality of the Cartridge semi-gloss photo paper but Liam was extremely helpful in this connection.”

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Posted 2 days ago

Thank you for your 4-star review, Janifer! We’re glad to hear you found our service quick and efficient. We're sorry to learn that the semi-gloss photo paper didn't meet your expectations, but it's great to know that Liam was able to assist you. Your feedback is valuable, and we’ll work on improving the quality of our products. We look forward to serving you again soon! Warm regards, Team Cartridge People

Posted 2 days ago

“I had an issue with my black printer cartridge and used the live chat facility. I spoke to Rachel who was extremely helpful and solved the problem”

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Posted 3 days ago

Good Morning, Thank you so much for your 5 star rating of Cartridge People, We are so pleased to hear that you had a good experience with our customer care, particularly with Rachel. We truly appreciate your kind words. Thank you for your support! Regards Cartridge People

Posted 3 days ago

“Alison and Chris very helpful.”

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Posted 4 days ago

Thank you for your kind review, Glenn! We’re delighted to hear that Alison and Chris provided you with helpful assistance. Your satisfaction is our priority, and we’re always here to support you. If you need anything further, feel free to reach out! Warm regards, Emma Team Cartridge People

Posted 4 days ago

“The lady that sorted out my last purchase was good. For some reason my credit card would not complete the order on your system. When additional info is sometimes required by the credit card when I purchase on- line I need to send code number from my card reader. This problem has never happened with any other on-line before so your customer service was good but I needed to phone. I had to go elsehwere to buy a small amount for my other printer the first time it happened. Been buying from you for some years and has always been good.”

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Posted 5 days ago

“When I had problems with a replacement cartridge, I was able to speak to a very helpful customer service person who quickly arranged a refund. I was able to use that towards another puchase with which I was very happy. I did however, find the "rewards" which were offered pretty useless and basically unwelcome. What I really want is good products and access to help with information and problems when needed. The rest is extraneous and a bit annoying.”

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Posted 5 days ago

Thank you for your review, Tamara! We're glad to hear that our customer service team was able to assist you with your replacement cartridge and arrange a refund that worked for you. We appreciate your feedback regarding our rewards program; your input helps us improve and focus on what truly matters to our customers – quality products and reliable support. If you ever need anything else, please don’t hesitate to reach out! Warm wishes, Team Cartridge People

Posted 5 days ago

“Always a speedy and efficient service, thank you. However I prefer the previous website where I could check the price paid for my last order”

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Posted 5 days ago

“There was a problem with the cartridges but Sheree in customer service was very helpful and resolved the situation for me.”

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Posted 5 days ago

Thank you for your kind review, We're glad to hear that Sheree was able to assist you and resolve the issue with the cartridges. Providing excellent customer service is a priority for us, and it’s wonderful to know that we could help. If you have any more questions or need further assistance, please don't hesitate to reach out! Warm wishes, Team Cartridge People

Posted 5 days ago

“good product quick delivery”

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Posted 5 days ago

“I have not done any printing yet.”

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Posted 6 days ago

“Order arrived within a few days. Good service highly recommended”

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Posted 6 days ago

Cartridge People is rated 4.8 based on 114,726 reviews