Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 129,697 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 129,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 7th March 2026

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a gem of a find I have used them for several years now and have always had excellent customer service often with next day delivery. Their own brand HP XL cartridges are higher quantity ink which last longer than snaller quantity original HP with lower quantities so overall saves ££££££s. Cartridge People own brand cartridges have worked for me and I have had no problem. [ if ever there was a problem they guarantee to sort it so you can buy with confidence] overall a 5 star company highly reccommended excellent shopping experience from start to finish. I dont bother going anywhere else Cartridge People are my number 1.”

Cartridge People 5 star review on 16th April 2023

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Posted 3 years ago

“I had an issue with a cartridge if ordered, the service to replace it was excellent, really quick and helpful. Very impressed.”

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Posted 2 hours ago

“Very good customer service. The order arrived promptly and as expected.”

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Posted 3 hours ago

“Cartridge People Team, I have used them over the years with 2nd none Service and would recommend on Price also Service , Wishing you well in the Future, Kind regards, Mr Alexander Yorkston Sole Trader Since ,”

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Posted 4 hours ago

“I have dealt with 3 people recently and found everyone to be courteous and helpful, yesterday it was Sam and he has resolved an issue which was of my making. In all it was a very quick efficient service and I will look forward to dealing with your company again”

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Posted 6 hours ago

“Initially had an issue getting cartridge company's oun brand to work, however on contacting Hannah Customer service we were soon printing following there advice with a few simple steps”

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Posted 6 hours ago

“Good cartridges. Arrived in good time.”

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Posted 6 hours ago

“Had an issue with own brand cartridge but Liam resolved it quickly and easily sending out a replacement.”

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Posted 6 hours ago

“Really helpful, called me to explain their own brand and they were delivered next day, cannot get any better than that! Will definitely re order when ready. Thank you!”

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Posted 6 hours ago

“I ordered 4 ink cartridges on a Friday. They arrived on Saturday. Unfortunately the package was open on arrival and only two of the cartridges were present. I refused delivery and sent an email to Cartridge People asking what I could do about it. I received a phone call at lunch time on Monday. A new delivery was arranged and it arrived before 09:00 on Tuesday. Things go wrong but to correct the problem so quickly is commendable. Great customer service.”

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Posted 6 hours ago

“I ordered a set of 4 toners for my Samsung printer back at the start of the year. I finally needed to replace the black toner, which I did and found I couldnt get the printer to acknowledge the new toner. I contacted customer services and recieved a replacement unit within 2 Days. The service was second to none. Well done”

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Posted 6 hours ago

“I have been a Cartridge People customer for many years, due entirely to the quality of the cartridges (amongst other things) and the service they have supplied to me over many years. Today, I had a problem with my HP printer spitting out spurious messages about catrtridge compatibility and continuous ink supplies. My email seeking help was responded to by a call from Sam within the hour, who patiently walked me through all that needed to be achieved to get me out of the proverbial HP hole. His patience and support was outstanding. This level of support and customer service is all too rare in the modern world, and it deserves both recognition and appreciation for the customer-focused philosophy that runs through its business and engendered in members of the team. Well done and thank you to Sam and the Cartridge People team.”

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Posted 6 hours ago

Firstly, thank you for being a loyal customer and for choosing to stick with us over the years – your support means a great deal to us. Secondly, thank you so much for taking the time to leave such wonderful feedback about the service you received from Sam. Comments like yours really do keep us motivated and encourage us to continue providing the very best service we can. If you ever experience an issue, please be assured that we will always do our best to put things right as quickly and painlessly as possible. After all, without our customers, we wouldn't have a business. It was an absolute pleasure to read your feedback, and I will make sure it is passed on to Sam, who will be delighted to hear your kind words. In the meantime, if there is anything else we can help with, please don't hesitate to get in touch. When you call us, a real person will answer and will be more than happy to provide the service you deserve. Kind regards, Team Cartridge People

Posted 6 hours ago

“I had ordered 2 HP xl cartridges and then received a call offering 3 own brand cartridges instead as they would contain more ink. The products were delivered promptly and were well packaged. I did have an issue installing the cartridges as I hadn’t realised there were two seal strips that needed removing, when I contacted customer services they were helpful and gave me lots of things to try to resolve the issue, one being to check that there was no seal tape left, so with their help the issue was resolved. Again, all their communications were prompt and helpful. Included in the package were two returns envelopes for returning used cartridges.”

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Posted 7 hours ago

Thank you for sharing your experience with us. We’re really glad the team could help resolve the seal-strips issue and that you found our communications prompt and useful. It’s great to hear the delivery was well packaged and that the included returns envelopes are helpful. Kind regards, Team Cartridge People

Posted 6 hours ago

“I ordered the incorrect cartridges for my printer. I emailed to ask about returning these. My email was pick up my the lovey customer service lady called Alison. She told me what to do and was very informative. I sent a picture of the parcel so they could see that it was posted. I have received a email, telling me that they had received it. I was then send a email confirming a full refund. It was credited back to my original payment method with a day. Thank you Alison for all your help. Kind regards Christine”

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Posted 7 hours ago

Thank you for shopping with us for the first time. I'm sorry you ordered the wrong item, but I'm really pleased that Alison was able to get everything sorted for you, provide the information you needed, and arrange your refund quickly and hassle-free. Alison will be absolutely delighted to hear that you took the time to leave such lovely feedback about the service she provided. I'll make sure your kind comments are passed on to her. We hope to see you again when you next need printing supplies. And remember, if you're ever unsure which product is right for you, just get in touch. Our friendly team is always happy to help and point you in the right direction. Kind regards, Team Cartridge People

Posted 6 hours ago

“Both Mandy Horton and Siobhan were great - firstly, Mandy gave me very helpful information to justify changing over from a Xerox to a own-brand waste toner, which I did and so far so good - secondly, Siobhan was really efficient in providing the equivalent details to that of an invoice for my "back-up paperwork" for the original expense that came through on our expense system. VERY happy with the service I received!”

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Posted 8 hours ago

Thank you for your kind review, Anita. We’re really glad Mandy and Siobhan could help and that you’re very happy with the service. Kind regards, Team Cartridge People

Posted 8 hours ago

“I like dealing with this company. The ordering is simple the service is superb and the items arrive very quickly. I highly recommend them.”

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Posted 8 hours ago

“Received excellent service from Sam he was very patient and informative with me. I eventually found that it was ‘operator error’ I had managed to replace new hp cartridge with the old one and wrapped new one to send back. Well done Sam and many apologies (I hope I won’t do that again) Thank you”

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Posted 8 hours ago

Thank you for your kind review, Barbara. We’re glad Sam could help and that the issue was resolved. No worries about the mix-up—apologies accepted, and we’re glad everything worked out in the end. Kind regards, Team Cartridge People

Posted 8 hours ago

“My order was delivered promptly and with care.”

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Posted 9 hours ago

“Reported a faulty cartridge and Simon dealt with this very quickly and efficiently.”

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Posted 9 hours ago

Thank you for your kind review. We’re glad Simon could handle the faulty cartridge quickly and efficiently. Kind regards, Team Cartridge People

Posted 8 hours ago

“Had a problem with an own-brand cartridge but the team sorted it really quickly and were super friendly. Very happy with the service!”

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Posted 9 hours ago

“Evri were slow with their delivery, so I was worried that I had been scammed especially when a scammer is sending emails purporting to be from Evri! Thank you for your quick service and the real Evri delivery chap was charming”

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Posted 10 hours ago

Cartridge People is rated 4.8 based on 129,697 reviews