Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,376 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,376 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a gem of a find I have used them for several years now and have always had excellent customer service often with next day delivery. Their own brand HP XL cartridges are higher quantity ink which last longer than snaller quantity original HP with lower quantities so overall saves ££££££s. Cartridge People own brand cartridges have worked for me and I have had no problem. [ if ever there was a problem they guarantee to sort it so you can buy with confidence] overall a 5 star company highly reccommended excellent shopping experience from start to finish. I dont bother going anywhere else Cartridge People are my number 1.”

Cartridge People 5 star review on 16th April 2023

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Posted 2 years ago

“Although there was a delay by EVRi the response from Neil & Chris was first class when l chased up the delay there return advising me of the situation was immediate..”

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Posted 1 hour ago

“Alison was super helpful in solving a problem with an HP ink cartridge. Her remedy was spot on - thank you.”

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Posted 2 hours ago

Thank you so much for your fantastic review! We're thrilled to hear that Alison was able to help you resolve your issue with the HP ink cartridge perfectly. Providing excellent customer support is our mission, and it's great to know we hit the mark. Best wishes, Team Cartridge People

Posted 2 hours ago

“Great people to deal with,”

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Posted 3 hours ago

“Good customer service received from Lucy, helpful with our request for a return and refund :)”

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Posted 4 hours ago

Thank you for your lovely review, and we're thrilled to hear that Lucy was able to assist you with your return and refund request! Your satisfaction is our priority, and we appreciate your kind words about our customer service. Best wishes, Team Cartridge People

Posted 2 hours ago

“After my error and ordering the wrong cartridge due to my printer not being listed. I contacted customer services and Liam was a great help. Sent me the link to the correct one after looking at what I needed. Explained the return process and was very quick to reply when I sent my replies back. Very good service and very pleased. Thank you.”

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Posted 4 hours ago

Thank you so much for your wonderful 5-star review, Emma! We're delighted to hear that Liam was able to assist you effectively with your cartridge order and provide quick explanations regarding the return process. It's always our aim to ensure our customers receive the best possible support, and your feedback truly encourages us. Warm regards, Team Cartridge People

Posted 2 hours ago

“I had a problem with my Brother printer recognising a new toner cartridge. I emailed the Cartridge People support function and Gemma provided very helpful and quick advice, which worked. All sorted!”

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Posted 5 hours ago

Thank you for your wonderful 5-star review, Martin! We're so pleased to hear that Gemma was able to provide you with quick and helpful advice to resolve your toner cartridge issue. It's always our goal to ensure our customers receive excellent support, and your feedback reaffirms our commitment. Warm regards, Team Cartridge People

Posted 2 hours ago

“I have just had a conversation with Liam from Cartridge People and he couldn’t be more helpful he was knowledgeable before making the call to me which was very helpful and spoke very clearly and sorted my issue without any fuss.Thankyou Liam”

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Posted 5 hours ago

Thank you for your kind words about Liam's assistance! We're thrilled to hear that he could help resolve your issue seamlessly. Our team is always here to provide the support you need. Warm regards, Team Cartridge People

Posted 2 hours ago

“I have always bought cartridges, both own brand and genuine, from Cartridge People. Since getting a lazer jet for the small charity I work for, I haven't made many purchases recently as obviously the toner lasts a long time. I have recently been finding two cartridges I bought in 2022 have been leaking, leaving dust, blotches and residue all over my work. At first I thought it was user error but it soon became apparent that they are faulty. I got in touch online with Customer Services to find out they are *just* out of warranty meaning no replacements can be sent out. Sheree, who helped me today, was very apologetic and understanding of the trouble this is causing me, and in the end offered a 50% credit note back to my account to use on my next purchase. I wasn't expecting this as I understood that I was out of warranty, but I felt she went above and beyond to provide me with something that would help a bit with the issue. As a small charity, this credit note is indeed incredibly helpful as we are now going to need to throw away the current toner (still plenty of ink left), pay for the printer to be serviced and then buy new toner. So in going into the conversation thinking there was very little to be done, but coming out with a voucher towards the next purchase, was very refreshing. Sheree's manner was kind, considerate and thorough. I was certainly listened to and felt like a valued customer. Thank you so much for your patience and understanding.”

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Posted 6 hours ago

Thank you so much for your thoughtful 5-star review, Vanessa! We're so glad to hear that Sheree provided you with kind and considerate service during your recent experience. It’s great to know her support helped ease your difficulties with the cartridges. Your feedback means a lot to us, and we’re here to help whenever you need assistance in the future. Best wishes, Team Cartridge People

Posted 5 hours ago

“Very helpful”

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Posted 6 hours ago

“Liam was very helpful and polite and dealt with my issue with a minimum of fuss. Very happy with the service I received. Importantly the call was answered quickly with minimal wait time.”

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Posted 6 hours ago

Thank you for your fantastic 5-star review! We’re thrilled that Liam provided you with such helpful and polite service while resolving your issue. Quick response times are important to us, and it's wonderful to hear you experienced that firsthand. Your happiness with our service is what we strive for! Best wishes, Team Cartridge People

Posted 5 hours ago

“Easy to find what I wanted on the website, very prompt service - delivery the following day - and a reliable product at a competative price.”

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Posted 6 hours ago

“Chris's service was great and I can't thank him enough, would highly recommend.”

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Posted 6 hours ago

Thank you for your amazing 5-star review! We’re delighted to hear that Chris provided you with great service. Your recommendation means so much to us, and we're always here to help whenever you need assistance. Warm wishes, Team Cartridge People

Posted 5 hours ago

“Lost a parcel I sent a email and all was found. Excellent service. I don’t go anywhere else Thank you guys amazing.”

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Posted 6 hours ago

“After having an issue with a cartridge, I emailed Si Bennett and super quickly it was dealt with, great customer service and I would highly recommend using Cartridge People and Si Bennett!”

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Posted 7 hours ago

Thank you for your wonderful 5-star review! We’re thrilled to hear that Si Bennett was able to resolve your cartridge issue quickly and provide you with great customer service. Your recommendation means the world to us, and we’re always here to help should you need any further assistance. Warm regards, Team Cartridge People

Posted 5 hours ago

“Customer service, availability of cartidges/toners is good however their OEM alternative toners my be compatible but certainly NOT comparable. I made a number of prints including cleaning and correction cycles and all of them came out with significant colour graining when compared to the OEM cartidge. Only buy OEM cartidges. Brother MFC-3740CDWE”

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Posted 7 hours ago

Thank you for your feedback regarding our alternative toners. While we're glad to hear you found our customer service satisfactory, we’re sorry to learn that the quality did not meet your expectations. A member of our customer service team will be in contact with you to help resolve the issue. Best wishes, Team Cartridge People

Posted 5 hours ago

“Items arrived very promptly and were as described.”

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Posted 9 hours ago

“Received some faulty ink cartridges, my own fault for swapping to their own brand (in future will ignore any calls from the sales team) called customer care and organised for them to be returned, dead easy process, no complaints their. As I’d paid a premium to get the items delivered next day I was expecting them to be returned in a suitable fashion. Alas no, item was picked up the next day, but was stuck in transit. Emailed customer support asking if they had received the ink, received a response immediately saying that they could see the package was with the couriers and so were happy to issue a refund. Credit where credit is due, thanks to Simon Heath for organising this.”

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Posted 10 hours ago

Thank you for your thoughtful 4-star review, Chris! We appreciate your understanding regarding the issue with the ink cartridges and are glad that our customer care team was able to assist you with the return process. We're continuously striving to improve our service, and your feedback regarding the return logistics is invaluable to us. It’s great to hear that Simon was able to get everything sorted for you. Your satisfaction means a lot to us! Warm regards, Team Cartridge People

Posted 8 hours ago

“Lucy responded very quickly to my complaint about Evri and kindly used an alternative courier to get my product to me.”

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Posted 22 hours ago

Thank you for your fantastic 5-star review! We're so glad to hear that Lucy was able to respond quickly to your complaint and find a solution with an alternative courier. Providing prompt and effective support is our priority, and it's wonderful to know that we could meet your needs. We truly appreciate your feedback! Warm regards, Team Cartridge People

Posted 8 hours ago

“New maintenance box for Epson printer delivered next day. Fitted straight away. All OK so far. Top quality prints now.”

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Posted 1 day ago

“Well worth establishing your login details at the web site, rather than going through as a guest. I entered my postcode incorrectly (slip of the keyboard) and this lead to Evri getting hopelessly confused (it appears that they pay little attention to the real address you type in). Cartridge People's customer service managed to cancel, resend etc and my parcel arrived just one day late. For branded cartridges they're not always cheaper than Amazon. Usually they are for some colour or another, though, and until this time I've never had any kind of trouble using them.”

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Posted 1 day ago

Thank you for your thoughtful 4-star review! We’re glad you found setting up your login helpful, and we're pleased to hear that our customer service team could assist you in getting your parcel sorted, even with the hiccup with the postcode. Your feedback about pricing is also appreciated; we’re always striving to offer the best value for our customers. Thank you again for your review, and we look forward to serving you in the future! Warm regards, Team Cartridge People

Posted 8 hours ago

Cartridge People is rated 4.8 based on 114,376 reviews