Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 112,997 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 112,997 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I experienced multiiple difficulties in receiving my order advisors were quick to blame the courier firm for my issues all in all the order took two weeks to arrive and 8 phone calls i wont be using your company again”

Helpful Report

Posted 1 year ago

Dear Mr Jim, Order Number GB240410-LA5938858. Thank you for your feedback and the update on the order. Once again please accept our sincere apologies for the issues with the delivery of this order. I was pleased to read that this order has now been received. If you do need anything further, please do not hesitate to contact us, and once again please accept our apologies for the issues with your delivery. Kind regards Simon Cartridge People

Posted 1 year ago

“I ordered a branded printer cartridge from this company because previously their own brand had not worked in my Brother printer. I was then rung up, reassured that because of a software change, their own brand would definately now work and was persauded to change my order. Unfortunely the new cartridge is not recognised by my printer. This is an infuriating waste of time and I feel an idiot for trusting this company.”

Helpful Report

Posted 1 year ago

Dear David, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 1 year ago

“In the email you described this as a survey. It's not. It's a shady attempt to get reviews. Very misleading and unprofessional. Hence the 1 star. Pity. It's an otherwise excellent service. I'll not be using Cartridge People again.”

Helpful Report

Posted 1 year ago

Dear Dave, Thank you for taking the time to provide us with your feedback. We apologise for any confusion caused by the format of our email communication, and we understand how it may have given the impression of a survey. This was not our intention, and we apologise for any inconvenience caused. We strive to maintain a high level of professionalism at all times, so we deeply regret that we fell short of your expectations in this instance. I can advise that I have taken you off our mailers, so this won't happen again. Once again, we apologise for any inconvenience caused and hope to have the chance to make it up to you. Thank you for your understanding. Kind regards Lucy Cartridge People

Posted 1 year ago

“The communication from your staff was pretty good. However your assertion that they would be suitable for my Printer was and is totally incorrect. If you showed both sides of the Cassette, I could have compared with the one currently in use, instead my time was wasted, as was your staff. The cassettes had to be returned, I have not received any notification of a refund.”

Helpful Report

Posted 1 year ago

Dear Christine, Thank you so much for taking the time to provide us with your feedback about your experience with Cartridge People. We truly appreciate your thoughtful response and apologise for any inconvenience caused. Thank you for returning the unsuitable items. Our team are currently looking into this matter, and we assure you that appropriate action will be taken promptly. Kind regards, Melanie Cartridge People Team

Posted 1 year ago

“This is perhaps the worst customer service in my living memory. I ordered two ink cartridges (B&W and Colour) for my Canon Pixma printer (TR4551). The recommended ink cartridges for this model is PG-545, CL-546. Any sane person would check these numbers on the empty cartridges before ordering the new ones. I did the same and was trying to buy Canon branded cartridges from you. Just before the check out I was automatically offered Cartridge People own label (Compatible Canon PG-540XL/CL-541XL High Capacity 2 Ink Cartridge Multipack - 5222B012, Cartridge People) as a cheaper alternative saying that it is compatible with PG-545 and CL-546. I didn't look any further as it was a straight recommendation from you and ordered your own label, happy in my mind that I have saved a few quids. The cartridges didn't fit. I tried the black ink cartridge. When I called up your customer service, your colleague kept on insisting that I must have typed in PG-540 and CL-541 to have received the automated alternative recommendation from your website. This is impossible cause I had the empty cartridges in my hand when ordering and very carefully ordered the cartridge numbers that's written on them. Now, I have been told that I'll have to bear loss for the opened black cartridge. I feel being cheated; I trusted your automated recommendation. This is the last time I'm buying from you. Apologies, I got carried away by your reassuring TV advert. I'm a small customer and me leaving you won't impact you much I'm sure. However, I feel sorry for many others who will trust you the same way I did.”

Helpful Report

Posted 1 year ago

Dear Subhayu, Thank you for your review. I am sorry to hear of the issues you have had. I have looked into this, and I am unable to recreate the issue on our website you have quoted. Our website will only offer our Cartridge People brand cartridges for the same cartridge number you have ordered. We have agreed to accept the unopened cartridge back for a refund unopen receipt. If you wish to order again, please find the link below for the cartridges your printer requires: https://www.cartridgepeople.com/Canon/Pixma/Pixma-TR-4551-Ink-Cartridges Kind regards, Emma

Posted 1 year ago

“If I had received my ink I would more inclined to upgrade the service you provide. As of today there is no sin of the ink I ordered 10 days ago.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us at Cartridge People. We truly appreciate your feedback and sincerely apologize for your order not arriving yet. We understand your frustration and disappointment with not receiving the ink you ordered even after 10 days. This is definitely not the level of service we strive to provide and we want to assure you that we are taking your feedback seriously. We have arranged for your order to re-sent out to you again which will be dispatch out this afternoon for delivery as soon as possible. Again, we apologize for the inconvenience caused.

Posted 1 year ago

“Their Cartridge People Ink Cartridge cartridges did not work. Impossible to print anything. Very disappointed. I’ve sent them an email and am awaiting for their reply.”

Helpful Report

Posted 1 year ago

Good morning, Thank you for your review I am sorry you have not been happy with your recent order and the printing issues. I can see that you have now spoken to a member of our Customer Service team to resolve the issues for you. If you do need anything further, please do not hesitate to contact us. Kind Regards, Simon

Posted 1 year ago

“I provided my phone number and email address (bother were needed in order to complete the order). I opted out of marketing communications. Within hours of me sending hte order they phoned me 3 times and emailed me once trying to sell further goods that i didn't want. They then about a week later sent me a marketing email to review their products. AVOID THESE PEOPLE. They do not respect your privacy.”

Helpful Report

Posted 1 year ago

I am sorry for the inconvenience caused. I have checked and you are unsubscribed, you will not receive any further emails for reviews or phone calls. Please accept our sincere apologies. Kind regards, Sarah

Posted 1 year ago

“Ordered and paid for genuuine HP364 multipack but received alternative ' compatible ' cartridges . Had problems installing. Hence will not be recommending you to friends and family.”

Helpful Report

Posted 1 year ago

Good morning, Thank you for your email. I am sorry you have not been happy with your recent order. One of the team will contact you soon to help resolve this. Kind Regards, Marianne

Posted 1 year ago

“I wish you would stop mailing me”

Helpful Report

Posted 1 year ago

Good morning, Thank you for your review. I have removed you from our mailers, this can take up to 48hrs. You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. Then opt down to the following options for marketing emails - weekly, fortnightly, monthly, every 3 months. You can also do this by clicking on the unsubscribe link in the bottom of any marketing emails that you receive. Should you require any further support please feel free to contact us. Kind regards, Marianne

Posted 1 year ago

“poor packaging and wont resond to advice”

Helpful Report

Posted 1 year ago

Good morning, Thank you for your email. I am sorry you have not been happy with your latest order. We have replied to the email you have sent, I am sorry you have not received this. Please do check your spam and trash folders for our reply. One of our customer service team will contact you via telephone to help resolve this for you. Kind Regards, Marianne

Posted 1 year ago

“This was my first transaction with Cartridge People and had a problem with my order which the sales team altered to try to save me money. However the toner supplied would not work in my printer . I contacted the customer services team and was sent the correct one immediately with easy return instructions for the original toner supplied. I was really impressed with the standard of service from Joshua and Siobhan and would not hesitate to recommend them”

Helpful Report

Posted 1 year ago

Dear Mick,Thank you so much for taking the time to share your feedback about your experience with Cartridge People. We truly appreciate your valuable input. Firstly, please accept our sincere apologies for the problem you encountered with your order. We understand how frustrating it can be when things don't go as expected. However, we're glad to hear that our sales team made an effort to find a solution to save you money. We're sorry that the toner supplied did not work with your printer. We're pleased to hear that you contacted our customer services team and they were able to promptly send you the correct toner along with easy return instructions for the original one. It's heartening to know that Joshua and Siobhan provided a high standard of service during this process. We truly value your recommendation and we'll strive to ensure that incidents like this are avoided in the future. We would greatly appreciate it if you could share any specific suggestions on how we can improve our services. Your insights are incredibly important to us. Once again, Mick, thank you for taking the time to let us know about your experience. We sincerely apologize for any inconvenience caused and we will make every effort to ensure that your future interactions with Cartridge People are smooth and hassle-free.

Posted 1 year ago

“Bad ! The cartridges I bought were not compatible with my printer ! I can’t print at all! My printer kept saying that ink was rejected coz it detected the counterfeit ink or cartridges! Actually I bought th original at the very beginning, after I paid , half an hour later I received a call from the sales person saying that their own cartridge even worth to buy with the same price but can print double the pages, even she guaranteed that their own brand will work properly with my hp printer, however its not!! I would like to have a refund or replacement of the original cartridges to me!! Thank you! By the way, here I sent you a picture as a proof of the error message !!”

Helpful Report

Posted 1 year ago

Dear Mun, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Cartridge People. I do apologise you have experienced a problem with your order. A member of our customer service team will be in contact with you to help resolve the issue. Kind regards Rachel

Posted 1 year ago

“This was absolutely dreadful service and there has already been a full report and you reimbursed the amount I paid for quick delivery which did not happen I am not impressed that you seem to have no rectod of this event sbut will not be using the company again.”

Helpful Report

Posted 1 year ago

Dear Margaret, Thank you so much for taking the time to share your feedback on your recent experience with Cartridge People. We truly appreciate your honesty and value your opinion. We sincerely apologize for the dreadful service you received, especially regarding the failed quick delivery for which you were reimbursed for. We assure you that we take these matters very seriously and all information about this delivery will be passed to the relevant teams to ensure that this sort of issue does not happen again in the future. Once again we sincerely apologise for any inconvenience caused, thank you for bringing this to our attention. Kind regards, Rachel Cartridge People Team

Posted 1 year ago

“When I entered an order for my usual HP inks, I was called with an offer 'too good to miss' ! If I bought their own brand I would get 18 months guaranteed usaGE, rather than the usual 12 months that I always get. Like an idiot I went for it. The ink has now stopped after less than 6 months and I am getting the run around from the Cartridge people for a replacement/refund!! DO NOT TRUST THIS COMPANY. If they can lie to me, a pensioner, they can lie to anyone else also. DO NOT GET RIPPED OFF BY THESE NEW OWNERS OF THIS SITE!”

Helpful Report

Posted 1 year ago

Good Morning, We always try and help to resolve the issue and get you up and printing. So we asked a few questions regarding the issue you had. This is in no way us not offering you a replacement or refund. Please do reply to the email so we can resolve the issue. Kind Regards, Sarah

Posted 1 year ago

“Parcel poorly packed contents damaged”

Helpful Report

Posted 1 year ago

Thank you for your review. Firstly, we would like to sincerely apologize for the inconvenience caused by the poorly packed parcel, leading to damaged contents upon arrival. This is certainly not the level of service we strive to provide, and we understand how frustrating and disappointing it must have been for you. I can see that you have not tried to contact us regarding this yet. One of our friendly customer service team will try to contact you to see how we can get this resolved for you. Once again, we apologize for any inconvenience caused.

Posted 1 year ago

“The ordering was fine, however, I had a message from the Post Office they had been delivered, but they hadn't! Three times I completed the PO request as to what I thought of their service and said I hadn't received the items. I had no reply so visited our local P.O. They gave me a number to call. However, I again looked at the details they sent and realised YOU had put David Bedford at 20 Rudheath Avenue had made the payment. However the delivery address was given as David Bedford at 29 Rudheath Avenue!!!! I checked with 29 and, yes they had been delivered to 29!!!! So the fault was WITH YOU. I had rung your office and the lady had given possible reasons they had not been delivered. None were correct!! After collecting them I rang again and I didn't get an apology, just a "glad you have been able to collect them", so something like that! I put the telepone down before I said something I would regret!! I will continue to order from you as in the past you have been OK, but thought you needed to know I was F A R from happy on this occasion! I see you put "Submit as Davd B." Well, I hope you will answer to David Bedford!”

Helpful Report

Posted 1 year ago

Dear Mr David Bedford, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Cartridge People and the delivery of your order. Firstly, we would like to apologize for the inconvenience you faced with the delivery of your order. We understand how frustrating it must have been to receive a delivery notification from the Post Office, only to find out that the items had not actually been delivered. We have investigated this issue and we have found that you placed the order yourself on our website and inputted your delivery address and I assure you we did not change it, I can see we simply sent the items to the address that came through on the order. We are terribly sorry for the inconvenience of this and the response you received did not include an apology. This does not meet our normal level of customer service, and we regret any frustration caused. We value your continued custom and want to assure you that we didn't change your address. Once again, Thank you for bringing this matter to our attention. We will take your feedback seriously and work towards making the necessary improvements. Please do not hesitate to contact us if there is anything else we can assist you with. We look forward to serving you better in the future.

Posted 1 year ago

“Their so called own brand compatible cartridges for my HP 6032 printer did not work at all, even after retrying swapping back and forth with old cartridges etc. So I wasted £39.51 on the purchase plus time and frustration trying to get them to work. Ordering and delivery was fine. I have used them again today but for buying HP branded cartridges. But on this previous purchase and waste of my money no more than 1 star is deserved. I would give 0 if this were an option.”

Helpful Report

Posted 1 year ago

I am sorry the cartridges didn't work. I am unable to see you have contacted us. All of our goods come backed with a guarantee in case of any problems. One of the team will be in contact shortly. Kind Regards, Sarah

Posted 1 year ago

“I was disappointed to learn that I could not monitor the cartridge use , also you cannot monitor the number of pages printed. I purchased the high capacity Toner The cartridges were supposed to last up 3 years based on my usage. However after year the Magenta and Cyan cartridges started to leak. However Cartridge People did replace these FOC which is a positive. In summary though I would not buy again despite the significant saving you get over the OEM HP cartridges. I wish they were truly compatible giving you all the information that HP do. I suspect the cartridge build itself is inferior to HP. The whole printer cartridge sector is a rip off.”

Helpful Report

Posted 1 year ago

Dear Claud, Thank you for your review. I am sorry to hear that you experienced an issue with the toners that we supplied. I am glad to hear we replaced them for you, as per or guarantee. The toners you are using use wiped chips so therefore can not read the toner levels. The toner itself should work the same as the original apart from this. Please accept my apologies for any inconvenience. If you require any further assistance please do not hesitate to contact us. Kind Regards, Siobhan

Posted 1 year ago

“To my biggest disappointment, the ink turned out to be faulty one.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback. We would like to sincerely apologize for the disappointment you faced when the ink cartridge turned out to be faulty. We understand how frustrating and inconvenient this can be, especially when you were expecting a reliable and functional product. Please know that we deeply regret the inconvenience caused and we are committed to making things right for you.

Posted 1 year ago

Cartridge People is rated 4.8 based on 112,997 reviews