Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 118,143 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 118,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got hassled on the phone by a very persistent saleswoman trying to sell me something I didn’t want. What was delivered was not what I ordered. Shan’t be using you again.”

Helpful Report

Posted 5 days ago

Thank you for your review, Caroline. We're truly sorry to hear about your experience with our sales team and the mix-up with your order. Your feedback is important to us, and we will address this issue to ensure it doesn't happen again. We hope you'll consider giving us another chance in the future. Best wishes, Team Cartridge People

Posted 5 days ago

“Sam, I don’t know your Surname, but your middle names should be: Helpful- Efficient-.Competent-Courteous-Obliging-Adept-Energetic-Businesslike…. Do I give a clear message of how Sam operates for Cartridge People??”

Helpful Report

Posted 1 week ago

Thank you for your feedback, Joe. We appreciate the creative take on Sam's middle names, It's great to know you were happy with his service If there's anything we can do to improve your experience, please don’t hesitate to reach out to us directly. Warm regards, Team Cartridge People

Posted 6 days ago

“My cartridge eventually arrived. Initially got a picture from Evri saying it was delivered. Wrong house.i messaged Evri & the cartridge people & never got a reply except to ask for reviews. My parcel inexplicably appeared on my doorstep the next day. Why do you use Evri … they are unreliable !!”

Helpful Report

Posted 1 week ago

Thank you for your feedback, Margaret. I'm sorry to hear about the confusion with your delivery. It’s understandable to feel frustrated when things don’t go as planned. Your comments about Evri are important to us, and we’ll definitely consider your concerns as we assess our delivery partners. We want to ensure a smoother experience for all our customers in the future. If you have any further questions or need assistance, please don’t hesitate to reach out to us directly. Warm regards, Team Cartridge People

Posted 6 days ago

“The cartridges may be ok but the delivery is very poor. I had to contact yourselves to re-send the catrdiges as they disappeared on the first attempt. EVRI are a shocking delivery service in my area and I will look to a different supplier next time. Sorry”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your experience. I'm really sorry to hear about the delivery issues you've faced, and I completely understand your frustration. We strive to ensure that our customers receive their orders promptly, and it's disappointing to know that we fell short this time. Your feedback regarding EVRI is noted, and we will look into this to enhance our service. We appreciate your understanding and hope you'll consider giving us another chance in the future. Best wishes, Team Cartridge People

Posted 1 week ago

“They keep sending emails to me despite requesting for them to unsubscribe me many times. Only use them if you want your inbox to be filled with junk.”

Helpful Report

Posted 1 week ago

Dear Phillip, Thank you for reaching out and sharing your concerns. I sincerely apologize for the inconvenience you've experienced with our emails. We take your request to unsubscribe seriously, and I will ensure this is addressed immediately to prevent any further messages from us. Your feedback is invaluable in helping us improve. If you continue to face any issues, please let us know so we can assist you further. Warm regards, Team Cartridge People

Posted 1 week ago

“Bad customer service. DONOT BUY compatible cartridge from them. waste of money and time. had 2 bad experiences.”

Helpful Report

Posted 1 week ago

Thank you for your review. I am sorry to hear that you have had an issue with our cartridges. I can see that you have spoke to our customer service team in regards to this, on 14/10/2025 Kind regards Cartridge People

Posted 1 week ago

“I ordered some HP branded cartridges and within minutes I was called by Lotty at Cartridge People to ask me to change my order to their own brand ones. I said I did not want to change. My answer was not accepted and I felt bullied by the caller who repeatedly asked me to change my order. I had to call her out for being so rude and unprofessional and said I would cancel my order if she would not stop harassing me. I left the call feeling very upset. Seriously considering cancelling my order. Very unhappy.”

Helpful Report

Posted 1 week ago

Dear Valued Customer, I’m truly sorry to hear about your experience . It's never our intention to make anyone feel uncomfortable or pressured when they place an order. Your choice is important to us, and I appreciate you expressing your concerns. I will make sure your feedback is shared and we will be in contact. If you have any further issues or would like to discuss this matter directly, please feel free to reach out to us. Warm regards, Alison Team Cartridge People

Posted 1 week ago

“VERY DISAPPOINTED I ASKED FOR A BROTHER CARTRIDGE”

Helpful Report

Posted 1 week ago

Dear Customer, I’m sorry to hear that you did not receive the Brother cartridge. Your feedback is valuable to us and will be addressed. I will have one of our Customer Service Team get in contact with you. Warm regards, Team Cartridge People

Posted 1 week ago

“Still waiting for our order! Original order and replacement still languishing in Evri depot! Will not be ordering from you again if you continue to use Evri!!”

Helpful Report

Posted 1 week ago

Dear Lesley, I’m truly sorry to hear about your experience with the delivery. We rely on our partners to ensure timely service, and it's frustrating when things don't go as planned. Your feedback regarding Evri is important to us, and we will certainly take it into consideration. I will have one of our Customer Service Team members to get in touch, and we’ll do our best to assist you. Warm regards, Team Cartridge People

Posted 1 week ago

“You my cartridges to an address not on my account but charged me £73.34 and refused to resend or refund me because you confirmed that it was delivered. Unfortunately not to my actual address to which you had previously made a similar delivery. Let’s be clear I have paid in full but not received the cartridges due to your error.”

Helpful Report

Posted 2 weeks ago

Dear James, I'm very sorry to hear about the delivery. Looking into this, it looks like the parcel was delivered correctly to the address you confirmed when you placed the order. We would be happy to resend or refund the item if the items get returned. Kind regards Team Cartridge People

Posted 1 week ago

“Parcel not received as sent to the wrong address”

Helpful Report

Posted 2 weeks ago

Good morning, I'm truly sorry to hear that you haven't received your parcel. We understand how frustrating this can be. I will make sure someone contacts you to sort this. Kind regards Lucy Team Cartridge People

Posted 1 week ago

“Excellent service and very pleasant person. Thank you”

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Posted 2 weeks ago

“Don't get me wrong, the ordering and delivery is all good. The reason I gave 1 star is because every time I order something, they always call to try to get me to change my order to a compatible part. I can't miss the fact that they try to push the compatible part on the website, but I made my choice for the original part. I then get a call pushing the compatible and when I say no they try to hard sell me the part. What do they not understand about buying from the internet? We buy then move on. If I wanted the hard sell I would walk to the shops.”

Helpful Report

Posted 2 weeks ago

Good Afternoon, Thank you for your feedback. I sincerely apologize for the frustration caused by our team’s follow-up calls regarding compatible cartridges. We appreciate that you made a choice for the original part, and I can understand how repeated attempts to discuss alternatives might feel intrusive. Your experience is important to us, and I will ensure your comments are shared with the relevant teams for review. Please do contact our Customer Service Team on 0203 001 0234, and we can arrange for the calls to be stopped. Warm regards, Alison Team Cartridge People

Posted 2 weeks ago

“Any online purchase is only as good as the logistics company who delivers the product. Unfortunately my most recent experience of repeated non delivery means that, notwithstanding a refund, I would never use again. There are still physical shops hanging on - will be using them in future. If we do not use the shops then we will be forced on line in future with all the vaguaries of delivery or non delivery!”

Helpful Report

Posted 3 weeks ago

Good Afternoon, I am sorry you had issues with DPD delivering your order. There was an issue with DPD collecting one day due to a problem with their system. We did contact customers regarding this issue. Then the order failed delivery the next day. As requested, we then cancelled and refunded your delivery. I am sorry for the inconvenience this has caused you. Kind Regards, Sarah

Posted 2 weeks ago

“Very good service when ordering”

Helpful Report

Posted 3 weeks ago

“The buying process hung after trying to authenicate me. I managed to find your number to call and Louise answered my call. She was most helpful and knew what I needed. She guided me through the authentication again and took my card details. The order was successfully placed - so good to be able to talk to someone when the technology hangs like that. Many thanks, Louise - great job!”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback, Gerald. I'm glad to hear that Louise was able to assist you effectively when you encountered issues during the authentication process. We understand how frustrating technology can be at times, and we truly value the opportunity to support our customers directly. Your experience is important to us, and we’re happy that your order was successfully placed with her guidance. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Warm regards, Alison Team Cartridge People

Posted 3 weeks ago

“Very disappointed with Cartridge People's own brand. They have faded very quickly and the colours have bled sideways since printing.”

Helpful Report

Posted 3 weeks ago

“Hi, following excellent service provided by Phil I have now received my order on time. I would highly recommend Cartridge People to my family, friends and colleagues. Kind regards David”

Helpful Report

Posted 3 weeks ago

“The goods met my objectives and was the lowest price which is what I needed. However, I purchased the goods on the 16/9 and so I was expecting a call from your business to discuss with me the Cartridge People's own brand cartridge instead of the HP versions I purchased. During the call, I explained that I did change from the HP to own brand with a previous purchase based on the representatives recommendation and the representative was pleasant and polite during this previous purchase. However, the Cartridge People own brand cartridges did not work well in my HP printer previously. My printer said from the start that the cartridges were low and needed replacing (so I never knew when I actually need to replace the cartridges) and the print quality was not quite right (this was from the previous purchase). However, on this call your customer services representative virtually shouted at me and said 'why didn't I call you and tell them about it' 'we had other companies call us this issue and it's now resolved' 'it was an issue with the chip in the cartridge'. The representative was rude, even when I was polite in saying thank you for your call but I'd prefer to stick with the HP cartridges and at the end of the call and I said goodbye the representative just hung up abruptly without even saying goodbye or thank you for the HP purchase. I will now in future, use another supplier for my cartridges and accept that whilst I will pay a little more, I will be treated with respect.”

Helpful Report

Posted 3 weeks ago

Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisors attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus, and we are committed to offering exceptional service to all of our customers. I must apologise again for the way the call was handled by the advisor — this will be addressed. If you have any queries or further feedback, please contact us. Kind regards, Liam Cartridge People

Posted 3 weeks ago

“Stop Pestering me for a review and emailing me”

Helpful Report

Posted 3 weeks ago

Good morning. Thank you for your feedback, We apologize for the frequency of our emails and understand how it can be frustrating. We appreciate your input and I have removed you from our mailers. Your experience is important to us, and we hope to provide a more positive interaction in the future. Kind regards, Team Cartridge People

Posted 3 weeks ago

Cartridge People is rated 4.8 based on 118,143 reviews