Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,726 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,726 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service as they have changed there Delivery people. They were always First Class and the goods came with in 36hours sometimes the same day Now a joke as I waited 6 days for the Ink and in the end called Amazon, for which I am not a fan as will put the shops out of Buisness in time But called them at 10am ON SUNDAY and it was delivered the same day at 7pm. I and yes it was cheaper”

Helpful Report

Posted 2 hours ago

“I admit that I ordered the wrong cartridges, but with them still in there packaging apparently I cannot return them & get a refund as I ordered the wrong one's even when I'm trying to reorder the right one's through this company. I'm not sure how they can class the emails they have sent me as Customer Service as they just send a link to the T&C's on the website. Wouldn't use them again and would not recommend them to anyone.”

Helpful Report

Posted 1 day ago

Good Afternoon, Thank you for your feedback. I'm sorry to hear that you've had trouble with your order and your experience with our customer service. We strive to provide assistance, even when mistakes happen, and it's disappointing to learn that you felt the responses did not meet your expectations. While our return policy is in place for certain situations, please contact a member of our customer service team on 0203 001 0234 or by email at customerservice@cartridgepeople.com and would be happy to look into this further with you. I do apologise for any inconvenience, and thank you for your feedback. Warm regards, Team Cartridge People

Posted 1 day ago

“Keep getting Google adverts, despite me trying to block them”

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Posted 2 days ago

Google popups are out of our control, this is done by the collection of Cookies and you're searching for Cartridge People, to stop this from happening I would withdraw your consent to our cookies on our website. Clear your cookies for anything Cartridge People related, then clear your search history and cache and then don't go to our website or use Google to search for us as Google Ads are based on your search history. Please see the link to our cookies on the website where you can withdraw your consent https://www.cartridgepeople.com/info/cookies Warmest Regards Cartridge People

Posted 1 day ago

“I was persuaded to purchase your own brand catridges for my Epson XP - 4200 printer, against my better jusdgement. I had bought them before and they had ruined my printer. Nevertheless, I purchashed them with the reassurance that they would not harm my printe, and you would replace my printer if they did. Today, two of the inks ran out on my printer,and I replaced them with your own brand ones, my printer gave out a message that I had not replaced with genuine Epson cartridges, but I went ahead to print a document. My printer made an awful noise and when I looked inside it, something had snapped off. It was working perfectly well before I inserted the own brand cartridges, so I hope that you are going to take responsibility for breaking my printer and please replace it with the same printer. Needless to say, I will not be purchasing any more of your own brand cartridges, and will stick to the genuine Epson ons.”

Helpful Report

Posted 2 days ago

Good afternoon, Barbara, Thank you for taking the time to share your experience. I'm very sorry to hear about the issues you've encountered with our own brand cartridges and the impact on your Epson printer. I can understand your frustration, especially given your previous experience. While we do our best to ensure the quality of our products, we recognize that every printer is unique, and unfortunately, damages can occur. I can see you are in contact with a member of Customer Support team who is helping you resolve this issue. Again I do apologise you have experienced an issue, and we appreciate your feedback Warmest regards, Team Cartridge People

Posted 1 day ago

“Give customer service the correct device when looking to buy ink cartridges, I was told they had the correct cartridges, I purchased them along with other items that were forced upon me through pressure sell… turns out the cartridges were NOT for my machine. Items returned and 10days of waiting for a full refund. Upon calling to complain I was told that the customer service staff member who took my call was being put on “training””

Helpful Report

Posted 5 days ago

Good afternoon, Thank you for sharing your experience with us. I’m truly sorry to hear that you received incorrect cartridges and faced pressure during your purchase. That’s not the level of service we normally provide and is just human error. We understand how frustrating this must be, especially with the wait for your refund. I can see that we are waiting for your proof of postage to be sent over to us so we can investigate this further for you. We appreciate your understanding and patience. Warm wishes, Team Cartridge People

Posted 4 days ago

“Absolute pants customer service, delivered my parcel to a drop off shop a mile away and would not get a second attempt delivery (I was in and doubt the first one even happened - no proof provided). There customer services basically said 'tough mate, get walking'. I will 100% not be using them again, not because just because I had to do a 2 mile round trip to pick up my parcel, but because of their absoultely rubbish attitude to helping me resolve. They promiss 100% customer satisfaction I beleive, what a farce!”

Helpful Report

Posted 5 days ago

Good Morning, Thank you for your review. I have looked into your complaint, and I am sorry to hear your order was not delivered to your property. DPD as a courier, will only attempt delivery at the given address once, the order is then diverted to a collection shop for customers to collect when suitable. As explained by the agent, the reason DPD do this is if a customer is in desperate need for the order, they can, they still get it that day. If DPD were to take it away, they would not reattempt until the next day, and for some people this is too late. From the tracking, the driver has provided an image of the property at the correct GPS. This will be available to yourself through the tracking number DPD and ourselves email you after dispatch. When DPD emailed to say it was out for delivery, you could have selected a safe place or alternate delivery day. However, once the delivery has been attempted, these options are taken away. The agent advised we were able to get the order back and refund you, but unfortunately we could not resend as DPD have attempted delivery and followed procedure correctly. Kind regards, Emma

Posted 5 days ago

“tHE BLANK INK IS DISSAPEARING FAST AND THERE IS NO WAY IT CAN PRINT THE NUMBER OF PAGES THAT IS ALLEDGED”

Helpful Report

Posted 1 week ago

Hi Robert, I’m truly sorry to hear that you’re experiencing issues with the ink fading too quickly. We strive to provide quality products, and your experience is not what we want for our customers. I will arrange for one of our Customer Service Team Members to get in contact with you. Best wishes, Alison Team Cartridge People

Posted 1 week ago

“I have never had a problem with Cartridge People, their own brand products work excellently and price is welcome compared with inflated original alternatives. I did have a problem with Evri who let everyone down. I spoke to Chris who was very helpful and prompt resolving the issue. Well done and thank you CP for providing an excellent service. And well done again to Chris.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your feedback. We're glad to hear that you've had positive experiences with our products and that Chris was able to assist you with the delivery issue. Your kind words about our service mean a lot to us! We always strive to improve, and we’re sorry to hear about the challenges with Evri. We appreciate your understanding and support during this situation. Warm wishes, Team Cartridge People

Posted 1 week ago

“Delivery never arrived and they expect you to hunt your neighbourhood looking for it - I had high hopes when the cartridges were dispatched the day after I ordered but then I got an email from their courier that the delivery was delayed. Then nothing. Cartridge People ask you to wait 5 working days before contacting them about a delayed delivery and to check around your property to see if it has been left by the courier. When I called them to follow up on my missing order their automated messages also advises you to go round your neighbours to see if they have your delivery. I seriously think they need to use a better reliable delivery company. After speaking to their customer services they advised my delivery was lost in transit and would I like to reorder. No. I order online for speed and convenience because I am low on ink and need new cartridges. I do not want to wait a week and to have to hunt for my parcel because they use terrible couriers. Refund requested and I will shop elsewhere.”

Helpful Report

Posted 1 week ago

I’m really sorry to hear about the delivery issues you've experienced. Your frustration is completely understandable, and I assure you that we take your comments seriously. Best wishes, Team Cartridge People

Posted 1 week ago

“Ordered the ink on the 6 July and it was dispatched on 9 July. Sent by Evri. It is now 21 July and still no cartridges. Lost by Evri. If you continue to use Evri then I will not be buying from you in future. Evri cannot complete even a simple delivery to this area - we have had 4 parcels lost recently and in fact have not receivedany of the parcels that should have been delivered in the last 4 months. GET A DECENT COURIER.”

Helpful Report

Posted 1 week ago

Good morning, Thank you for your feedback. I’m really sorry to hear about the delivery issues. Regarding this order from us I will make sure someone contacts you to sort this. Kind regards, Lucy Team Cartridge People

Posted 1 week ago

“I have bought cartridges from Cartridge People for some years. It was therefore a shock when I put the last two cartridges into the printer (Canon) and the message came up that they were empty. I am now being them from elsewhere.”

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Posted 1 week ago

Good morning. Thank you for your feedback. I’m sorry to hear about the issues you've encountered with your cartridges we are always happy to help, I can't see you have contacted us, so I will get someone to call you. Kind regards Lucy Team Cartridge People

Posted 1 week ago

“Ordered canon ink cartridges, and got a call from a very pushy salesperson trying to get me to change my order to their own brand cartridges. I find this very annoying and unprofessional. Will never order from them again.”

Helpful Report

Posted 2 weeks ago

Good morning, Thank you for sharing your feedback. I apologize for the experience, this is not the outcome we want as we aim to provide helpful information. Your concerns are important to us, and we will take your comments on board to improve our approach moving forward. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Kind regards, Lucy Team Cartridge People

Posted 1 week ago

“Very needy, keep asking for reviews and trying to hard-sell on their own ink.”

Helpful Report

Posted 2 weeks ago

Good morning, Thank you for taking the time to leave a review. We appreciate your feedback and understand your concerns regarding our communications. Our aim is to provide the best service possible, and we want our customers to be aware of the options available to them. We’re always here to assist if you have any queries or need further support. Kind regards Lucy Team Cartridge People

Posted 1 week ago

“The cartridges do not work, despite head cleaning etc”

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Posted 2 weeks ago

Good morning Barbara, Thank you for your review. I am sorry you are having a problem with the cartridge we have supplied. One of our customer service team will contact you soon to help resolve this. Kind Regards, Marianne

Posted 2 weeks ago

“Delivery promised Wednesday, "delayed". Promised Thursday, "delayed". Seriously disrupting my work. Not impressed.”

Helpful Report

Posted 2 weeks ago

Good morning, Thank you for your review. I am sorry that you have not received your order as yet. I have checked the tracking, there has been a delay caused because the label on the parcel had to be re-printed. Delivery should be attempted within the next 24 hours. Most deliveries do arrive between 1–3 days. However, we ask that you please allow 5 working days for delivery. If the order has not arrived after 5 working days Saturday 19th July, please let us know. I am sorry for any inconvenience, thank you for your patience and understanding, I know it can be frustrating. Kind Regards, Marianne

Posted 2 weeks ago

“I can’t print with my phone “says illegal cartridge””

Helpful Report

Posted 2 weeks ago

Good morning, Thank you for your review. I am sorry you are having a problem with the cartridge we have supplied. One of our customer service team will contact you soon to help resolve this. Kind Regards, Marianne

Posted 2 weeks ago

“The cartridge I ordered was never delivered. The Cartridge People use EVri whom I find poor. I really wanted the Cartridge People to send me the cartridge using a different courier, but they were not prepared to do so. They did give me a refund. I was able to get the cartridge i wanted from another supplier and it was delivered very quickly.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your experience. We’re truly sorry to hear about the delivery issues you faced with Evri. We always strive to provide our customers with the best possible service and understand that delivery can be crucial. We appreciate your feedback regarding couriers and will certainly consider this as we evaluate our delivery options in the future. It’s great to hear you were able to find the cartridge you needed elsewhere quickly. If there’s anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Team Cartridge People

Posted 2 weeks ago

“No need for Evri’s Emails John Boyes”

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Posted 3 weeks ago

Thank you for your feedback regarding the emails from Evri. We understand that receiving multiple updates can be overwhelming, and we appreciate you sharing your thoughts with us. Our aim is to keep you informed about your order, but we recognize that balance is key. If there's anything else you need assistance with or if you have further suggestions, please feel free to reach out. Warm regards, Team Cartridge People

Posted 2 weeks ago

“Paid extra for next day delivery but took 3 days”

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Posted 3 weeks ago

Good afternoon Mike, Thank you for your review. I am sorry that the Saturday service you paid for, failed to arrive and was not delivered until Monday. This was due to a system failure, for which I can only apologise. I can confirm that I have refunded the extra charge you paid. I apologise once again. Kind Regards, Marianne

Posted 3 weeks ago

“I object to being rung up and persuaded to change my order to own brand ink. Asked once is OK. But 4 5 or 6 times? Redoculous. The first time I said no should have ended the conversation. Won't be using again.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback, Andrew. We apologize for the repeated calls regarding your order. Your experience is important to us, and we understand how frustrating it can be to feel pressured. We aim to provide a helpful service without being intrusive and appreciate you bringing this to our attention. I have removed your details from our Sales Calls and you will not receive this calls on future orders. If you have any further concerns or need assistance, please don’t hesitate to reach out. Warm regards, Team Cartridge People

Posted 3 weeks ago

Cartridge People is rated 4.8 based on 114,726 reviews