Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 111,235 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 111,235 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

Cartridge People 5 star review on 30th January 2025

Mike

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sure i ordered the manufactures ink, HP305XL, you sent your own version. My printer would not accept your cartridges so i had to rush out to buy the correct cartridges. Now have 4x usless cartridge.”

Helpful Report

Posted 5 hours ago

Hi Neil, Thank you for your feedback. I can see that the order was placed online for our Compatible HP 305XL (6ZA94AE) Black & Colour Ink Cartridge Pack (Own Brand). I understand how frustrating it must be to end up with cartridges that you didn't expect. I will get a member of our Customer Service Team to contact you about this. Best regards, Caroline. Cartridge People.

Posted 1 hour ago

“I have used Cartridge People for many years & the customer service, when called upon, is always excellent. On a very few occasions when a problem occurs with a cartridge there is never any question as regards replacement, as was recent occurrence when Melanie resolved my issue perfectly, many thanks!🙂”

Helpful Report

Posted 20 hours ago

I appreciate you taking the time to leave your feedback, Peter. It’s wonderful to hear that you've had positive experiences with our customer service in the past, and I’m glad Melanie was able to assist you recently. We always aim to resolve any issues promptly and effectively. If you ever need assistance again, please know we're here to help! Best regards, Cartridge People

Posted 20 hours ago

“I am waiting more than a week since i ordered and i can see it still processing... They don't say anything that it will take so long....”

Helpful Report

Posted 4 days ago

I’m sorry to hear that your order is not with you. From your details I can see the order was placed on the 22nd of April, was dispatched on the 23rd of April and is out for delivery today, the 24th. A member of our team will give you a call to discuss this with you in case your feedback is regarding a different order ? Best regards, Cartridge People

Posted 4 days ago

“Pushy sales team that answered questions surrounding payment processing falsely in order to gain additional sales. Avoid. This resulted in additional paperwork for me as they split the order into multiple payments, one for the original order and a separate one for the additional items that they rang to push me to add. I explicitly asked whether this would show as a separate transaction on my card or not as this would make my expenses for work more complicated and they bluntly informed me, incorrectly, that it would go through as one transaction. When this transpired not to be the case I rang to complain and to attempt to get the appropriate invoices to complete my expenses paperwork to reflect multiple transactions and they could not provide this and was told that the sales team should not have told me this in the first place as that was not possible. This was my first time using cartidge people and it will be my last. As a business customer I require accurate information and invoicing. On a more personal point I don't appreciate being lied to, nor do I appreciate the pushy sales tactics.”

Helpful Report

Posted 6 days ago

Hi Haydn, Thank you for taking the time to leave a review. I’m truly sorry to hear about your experience with our sales team. It’s disappointing to hear that there was a miscommunication regarding your order and payments. Apologies for this. I can see that you have discussed this with a member of our Customer Service Team. If you would like to discuss this further or if there's anything we can do to assist you, please don’t hesitate to get back in touch. Best regards, Caroline. Cartridge People

Posted 6 days ago

“My order has NOT arrived. How can I give you any "plus" comments?”

Helpful Report

Posted 1 week ago

Hi James, I’m really sorry to hear that your order hasn’t arrived yet. I completely understand your frustration, and I want to assure you that we are committed to resolving this issue. Your experience matters to us, and we appreciate your patience. We do not seem to have received any direct correspondence ? A member of our team will be in touch with you today to assist you. Best regards, Cartridge People

Posted 1 week ago

“Appalling use of Evri, who yet to deliver 4 days after advised out for delivery”

Helpful Report

Posted 1 week ago

Good morning Mr. Turner, Thank you for sharing your experience with us. I’m truly sorry to hear about the delay with Evri and understand how frustrating it can be. We rely on our delivery partners to ensure our customers receive their orders in a timely manner, and I appreciate your patience during this time. I understand it can be frustrating when deliveries take longer than anticipated. I can see that you are currently in contact with our Customer Service Team. We hope to get this resolved for you as quickly as possible. Best regards, Caroline. Cartridge People

Posted 1 week ago

“Poor communication. Slow delivery.”

Helpful Report

Posted 2 weeks ago

Hi Martin, Thank you for your feedback. We strive to provide a seamless experience for our customers, and I'm sorry we fell short this time. I see that you placed your order on the 31st, it was dispatched on the 1st and delivered on the 3rd. For future, we do offer a Next day service and an Express dispatch service, if you required your goods sooner rather than later. I see you have been in discussions with our team regarding the order. Your concerns are important to us, and we'll use your comments to improve our service. If there's anything else you'd like to discuss, please don't hesitate to reach out. Best regards, Cartridge People

Posted 2 weeks ago

“Issues with the delivery. Not satisfied with the service at all”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback, Rachel. I'm really sorry to hear that you experienced issues with your delivery. We understand how important it is for our customers to receive their orders promptly. Your satisfaction is our priority, and we value your input as it helps us improve our services. I can see that you have been in touch with our Customer Services Team and you have confirmed that you are in receipt of the package. We have offered to raise a return and refund upon receipt if you do not wish to keep it. Thank you for your understanding. Best regards, Gemma Cartridge People

Posted 2 weeks ago

“I have ordered 2 lots of cartridges for my Epson stylus SX415. They DO NOT WORK! I've checked they're in the right place/order and each time I switch on the printer, it says it does not recognise the cartridges. This is a waste of money. They were ordered under Carr or Willis but as I've had to leave it for a while now I can't find the receipts. I would like a refund and also some advice as to what cartridges to put into the machine!! What can you do about it please?”

Helpful Report

Posted 2 weeks ago

Thank you for your review, I’m really sorry to hear that you're having trouble with the cartridges for your Epson Stylus SX415. It’s frustrating when products don’t work as expected. I recommend checking the installation process once more and ensuring the protective seals have been removed, as sometimes this can cause recognition issues. As for your request for a refund, while I can’t access your order details without receipts, I encourage you to reach out to our customer service team directly on 0203 001 0234, lines are open Monday to Friday 9am until 6pm excluding bank holidays. They will assist you in resolving this issue. We certainly want to ensure our customers are satisfied and will guide you on the correct cartridges to use for your printer. Please don't hesitate to get in touch. Kind regards, Gemma Cartridge People

Posted 2 weeks ago

“Waited7days for esti to deliver,not happy”

Helpful Report

Posted 2 weeks ago

Good Afternoon, Thank you for taking the time to leave a review. I apologise for the delay you experienced with the delivery. Our standard delivery times are within 1-3 working days, however we ask customers to wait 5 working days before contacting us. After having a look at your order I can see your order was delivered on the 4th working day. We aim to ensure timely service, and I'm sorry we didn’t meet your expectations this time. Your feedback is important to us, and we will work on improving our delivery processes moving forward. If there's anything else we can do for you, please let us know. Kind regards, Lindsay Cartridge People

Posted 2 weeks ago

“Supplied faulty product and despite the product manufacturer, Epson, certification that they deemed the item faulty took steps to delay return and refund asking questions which had already been answered not least by the manufacturers certificate.”

Helpful Report

Posted 2 weeks ago

Thank you for your review. I am sorry to hear that the Epson Expression Home XP-2200 A4 Colour Multifunction Ink-jet Printer was faulty. I will contact you shortly to discuss this matter further for you. Kind regards Liam Cartridge People

Posted 2 weeks ago

“Evri awful!”

Helpful Report

Posted 3 weeks ago

Good Afternoon, Thank you for taking the time to leave a review. I am very sorry to hear of the experience received with Evri. On checking your order I can see that you contacted our Customer Service Team and the order is now with you and complete. Thank you for your patience and we apologise again for the delay. Kind regards, Sheree Cartridge People

Posted 2 weeks ago

“Purchased the cartridge people own brand semi gloss photo paper and I’m really disappointed with the results. The prints are really smudged, tried two different printers (canon pro-300 and an Epson et-4856) and both produced really smudged results, despite trying multiple settings. Disappointed as the website convinced me to buy this over canon paper (which prints perfect everytime) and I really wish I hadn’t wasted my time and money.”

Helpful Report

Posted 3 weeks ago

Good morning, Thank you for your feedback. I am so sorry that you are unhappy with the quality, I will make sure someone calls you. Kind regards. Lucy Cartridge People.

Posted 3 weeks ago

“When I placed my order for a branded cartridge, I was persuaded by a member of staff that an alternative was available at half the price. I asked for reassurance that it was identical and would be every bit as good as my original order. I was assured that it would be. However, when the cartridges arrived, neither of them would print anything. It was suggested that I should soak them in water, etc., but at the price I thought that a rediculous suggestion. I am now only getting one branded cartridge sent despite the inconvenience. I will not use the company again,”

Helpful Report

Posted 3 weeks ago

Good Afternoon, Thank you for taking the time to share your experience. I’m truly sorry to hear about the issues you faced with your order and the frustration it has caused. It's important to us that our customers receive products that meet their expectations, and it seems we fell short this time. I understand how disappointing it must be when the suggested alternative didn’t work as promised. Please know that your feedback is valued and will be addressed internally. We're committed to improving our service and ensuring such situations do not recur. If you have any further concerns or need assistance, I encourage you to reach out to our Customer Service Team. Thank you for your understanding, and I hope we can do better in the future. Best regards, Lindsay Cartridge People

Posted 3 weeks ago

“I believe the Maintenance Cartridge you sent to me is faulty. My Canon Pro-2100 is not recongising it and keeps asking me to install a maintenance caartridge. I am unhappy with my recent purchase. Will you please send me a replacement ?”

Helpful Report

Posted 4 weeks ago

Good Afternoon, Thank you for taking the time to leave a review. I am sorry to hear you are experiencing an issue. I will ensure a member of our Customer Service Team contacts you to get this resolved. Alternatively, please feel free to contact us on the link below: https://www.cartridgepeople.com/info/contact-us I apologise for any inconvenience caused and we look forward to hearing from you. Kind regards, Sheree Cartridge People

Posted 3 weeks ago

“Won't be using again, Epson equivalent cartridge sizes are listed incorrectly - it states you will get a black 478xl but they send a 378xl black because a 478xl black does not exist!?!”

Helpful Report

Posted 4 weeks ago

Thank you for your review. I sincerely apologise for the mix-up regarding the cartridge sizes. It’s understandable how frustrating this situation can be when you expect one product and receive another. We’re committed to providing accurate information and your feedback is crucial in helping us improve. I see you are currently in discussion with one of the team, to assist you with this. Best regards, Cartridge People

Posted 4 weeks ago

“Ordered on 18th March and have still not received. Numerous phone calls and found out today Cartridge people have recalled the cartridges back to them from Evri.”

Helpful Report

Posted 4 weeks ago

Thank you for your review. I sincerely apologise for the delays you've experienced with your order. It’s frustrating when things don’t go as planned, and I understand how disappointing it can be when communication falls short. Thank you for bringing this matter to our attention; your feedback is invaluable to us. I see we are currently working with you to support this issue. Best regards, Cartridge People

Posted 4 weeks ago

“Ordered some cartridges for my Brother DCP-J1100DW, online. A few minutes after the order was placed I received an unsolicited, unwanted, phone call from the company trying to get me to change my order to one of their branded look-alikes. I would have thought this is illegal, and if not, exudes a very poor level of ethics and morals from the company. If I'd wanted their cheap substitutes I would have ordered them. I paid them an extra £4.99 for next day delivery. The small print says this only happens 97% of the time. The courier they use we shall call "E"; I would be amazed if they get to 57% next day delivery, from my experience of them. Any company worth its salt will provide a 100% guarantee of next day delivery and if they miss it refund you the £4.99. But not these characters. Needless to say "E" said they were delivering next day and then at 16:57 on that day said they weren't due to "delivery issues". I asked the Customer Service department to find out what had gone wrong, where were my cartridges and when would I get them. The failed to do all these three things and continued to ignore and bypass my further questions, instead answering ones they had wished I'd asked.”

Helpful Report

Posted 4 weeks ago

Thank you for your review. I’m sorry to hear about the frustrations you experienced with your recent order. We aim to ensure our customers have a seamless experience, and I apologise for the unwanted call, to offer best value, and the issues you encountered with delivery. Your feedback regarding both the phone call and the courier service is invaluable to us, and we will certainly take it into account. Please know that your concerns are being addressed. Best regards, Cartridge People

Posted 4 weeks ago

“Very, very disappointed ! I`ve been waiting for Ink Cartridges for my printer, These were ordered and paid for on the 12th March, still not had them. Don`t know when I`ll get them. Difficult to write a review when I haven`t hd the Ink Cartridges.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback, Charlie. I’m truly sorry to hear about the delay in receiving your ink cartridges. I can understand how disappointing and frustrating this must be, especially after having placed your order on the 12th of March. I will get a member of our team to contact you shortly. Best wishes, Cartridge People

Posted 1 month ago

“Not possible to cancel once ordered, have to wait till it's delivered and then send back. On top of which i paid for next day delivery, ordered saturday, presumed monday, latest would be tuesday - arrived wednesday.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, James. I apologize for the inconvenience you experienced with the cancellation policy and the delivery timing. I understand how frustrating it must be to wait longer than expected for your order, especially when you opted for express delivery. I can see that you have spoken to our Customer Services Team and a return has been arranged and once we have the cartridges back we will process the refund. Best wishes, Cartridge People

Posted 1 month ago

Cartridge People is rated 4.8 based on 111,235 reviews