Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 112,857 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 112,857 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First brought complete set Cartridge People own in for my Epson printer and only installed magenta ink and did a print that resulted in print having to much magenta. Made a new order with Epson ink and after called customer service. Person was polite and sent a scanned copy of my print and they would call me back. Still haven’t called back. As I wanted compensation for unused ink. The new order with Epson Ink arrived replaced the magenta with Epson not issue with print. Print result perfect. Still haven’t received the call. Attached two photos 1x cartridge people NOT OK and 1x Epson Ink Ok”

Helpful Report

Posted 2 days ago

Dear Peter, Thank you for sharing your feedback with us. I'm really sorry to hear about the issues you've faced with the magenta ink. Please know that your experience is important to us, and we want to resolve this matter for you. I will get a Customer Service agent to call you to help with this issue. Best wishes, Melanie Team Cartridge People

Posted 2 days ago

“Disappointed that express carriage did not arrive the next day”

Helpful Report

Posted 5 days ago

Good morning, Thank you for your review, I'm sorry to hear about your disappointment with the delivery timing. The delivery service you selected is not a Next day service. You selected the Express Dispatch. This option will be offered at the checkout as an upgrade when available. With that service on a normal working day, we guarantee your order will be dispatched on the same day if you order before 5.30pm. This service uses multiple carriers such as Evri and DPD depending on size and weight restriction. 97% of orders arrive next working day, but please allow up to 2 working days for delivery. If there's anything we can do to assist you further, please don't hesitate to reach out. Warm regards, Caroline. Team Cartridge People.

Posted 5 days ago

“A massive let down. What’s the point of keen prices when you can’t get the product? I ordered ink a few times and it turned up and all was well. Then I ordered more ink and paper since I was going to run out. Placed the order on a Saturday night and was expecting it on the Tuesday as per their order confirmation. On Tuesday itself it didn’t arrive and I waited in for I’d had delivery firm confirmation it was coming. 10 minutes before scheduled delivery time I got a cancellation message saying I’d get it the next day. I called in and shared my unhappiness. The person said it was beyond their control and I’d only be able to wait and get a refund after the Friday. The parcel 📦 finally arrived on the Friday. That was too late, I’d had to buy paper locally and I would not use them ever again as a result. Any complaint should follow 3 steps, apologise, analyse, act. They did none of these 3 things. Just blamed the courier and left it at that.”

Helpful Report

Posted 1 week ago

Thank you for sharing your feedback with us, and I truly apologize for the frustration you've experienced with your recent order. I understand how disappointing it must have been to not receive your items as expected, especially when you were counting on them. While we strive to provide a seamless service, I regret that we fell short this time, and I appreciate your insight regarding our response process. Your comments on how we handle complaints are invaluable, and I will make sure this is communicated to our team for improvement. Team Cartridge People

Posted 1 week ago

“Really cannot accept that a member of your team contacted me after I had placed an order and seemed intent on making me change the order from Epson to your own branded cartridges. When I refused she asked me a number of times to explain my decision why I would want to continue with my Epson order. I was made to feel very uncomfortable as I was asked to explain my decision. As a result I have vowed never to use your company again.”

Helpful Report

Posted 1 week ago

Good Afternoon, Thank you for taking the time to share your feedback. I'm genuinely sorry to hear that you felt uncomfortable during your interaction with our team. Our goal is to help customers make informed choices about their purchases, but it’s never our intention to make anyone feel pressured. We value your experience and appreciate your honest input, and I will ensure your review is passed over to the relevent team for feedback. I hope you might reconsider in the future, as we strive to provide a better service for all our customers. Warm regards, Lindsay Cartridge People

Posted 1 week ago

“We buy our brother cartridges from them, great price and delivery but REALLY annoying that every time I place an order for the brother cartridges I get a phone call saying their own brand ones are cheaper and just as good. I think we’ll buy elsewhere from now on.”

Helpful Report

Posted 1 week ago

Thank you for sharing your feedback, and I'm sorry to hear that our phone calls regarding our own brand cartridges have been inconvenient for you. We aim to provide the best possible service, you have been suppressed from any further offer calls. If there's anything else we can do to assist you, please don't hesitate to reach out. Warm regards, Team Cartridge People

Posted 1 week ago

“I received the a cartridge that was damaged so when unpacking the powder went over my cloths and carpet.”

Helpful Report

Posted 2 weeks ago

Good Morning, Thank you for taking the time to leave a review, I am sorry that you have received the toner in a leaking and poor condition. I can see that you have been in touch with my colleague Lindsay who emailed you, but we are yet to receive a response from you. I will arrange for the email to be sent to you again so that we can get this resolved for you as soon as possible. Once again, I do apologise for the inconvenience caused. Kind Regards Louise Cartridge People

Posted 2 weeks ago

“Aggressive telesales pushing their own brand alternatives, likely because they earn far bigger margins on these. At the end of the day, if you order a branded ink cartridge online you expect that to be delivered with minimal fuss. You do not expect a salesman to call you and pressure you into buying their own brand refills. Disappointing experience for me and unlikely I’ll choose them again.”

Helpful Report

Posted 2 weeks ago

Good morning. Thank you for your feedback. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. If you have any queries or further feedback, please contact us. Kind regards Lucy Cartridge People

Posted 2 weeks ago

“Appaling service ordered twice and the goods never arrived. the Courier were delivered and the comments said we refused delivery, bit hard to refuse when its never been delivered.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. I’m truly sorry to hear about the delivery issues you’ve experienced. We understand how frustrating it can be when items don’t arrive as expected, especially when there’s confusion regarding delivery status. We do offer a couple of delivery options if you decide you would like to use us again. Warm wishes, Team Cartridge People

Posted 2 weeks ago

“I still await notification of a refund for the own brand cartridge which I returned after reading the warnings about the likelihood of it being unrecognised by my vintage printer”

Helpful Report

Posted 2 weeks ago

Thank you for your review. I understand your frustration regarding the refund for the returned cartridge. We strive to process all returns as quickly as possible, however, as yet, we have not received anything back from you. If you get in touch with our team with your tracking information, we will be able to assist you further. Warm wishes, Team Cartridge People

Posted 2 weeks ago

“I ordered the wrong catridge and I accept that, however y u would not help in any way with an exchange. We did take it out of its wrapper, but even so. So I will never buy from you again”

Helpful Report

Posted 3 weeks ago

Good morning, Thank you for your review. Unfortunately, on this occasion we are unable to take the product back. The time frame for us to be able to accept cartridge returns back from our customers is 30 days from date of purchase however, the product must also be sealed as per our T&C's: https://www.cartridgepeople.com/info/returns-policy The items must be sent back in an “as new” unused condition, complete with all accessories and in original packaging. Due to the product being opened we can not honour this service. I hope this helps to explain our policy. Kind Regards, Marianne

Posted 2 weeks ago

“Black ink cartridge would not work - no ink appeared. Online printer manual could not fix problem. I didn't try the colour cartridge. They weren't particulary cheap either. But they arrived quickly”

Helpful Report

Posted 3 weeks ago

Good morning Sue, Thank you for your review. I am sorry you have had a problem with the cartridge we supplied. One of our customer service team will contact you soon to help resolve this. Kind Regards, Marianne

Posted 2 weeks ago

“Customer service is hopeless, I bought a printer off them and cartridges, after very little use it packed up but I had ink left, so bought another printer off them along with more ink, and that has just failed too. Their Fake ink is rubbish, their Tech support hopeless and their solution was give me a refund for some ink. Avoid, there are many other professional suppliers.”

Helpful Report

Posted 3 weeks ago

Dear Ian, Thank you for your review. I am sorry to hear that you have experienced an issue. With any compatible cartridge, you can not 100% guarantee they will work in every printer. The same as, we can not guarantee that 100% of printers will work with compatible cartridges. All our products are backed by our 100% satisfaction guarantee, which is valid for three years from the time of purchase. If we are unable to resolve your problem to your complete satisfaction, we will offer a replacement like for like, refund, or credit. As the replacements we sent did not resolve the issue, the decision was made to refund you. Please accept my apologies for any inconvenience. If you require any further assistance, please do not hesitate to contact us at customerservice@cartridgepeople.com. Kind Regards, Siobhan

Posted 3 weeks ago

“Here’s a more polished and constructive version of your review that still conveys your concern clearly: --- The cartridges didn’t work, and I strongly advise others to be cautious. Unfortunately, once opened, they refused to offer a refund—even though the fault was on their end. Very disappointing experience.”

Helpful Report

Posted 4 weeks ago

Good Morning, Thank you for taking the time to share your concerns with us. We’re genuinely sorry to hear that the cartridges did not function as expected, and we understand how disappointing this experience must have been for you. Unfortunately, as the items were opened, we are unable to process a refund in accordance with our return policy, which is designed to protect both our customers and our business. We appreciate your feedback and will certainly take it into account as we work to improve our services. If you have further questions or would like to discuss this matter, please reach out via our contact page or email us at customerservice@cartridgepeople.com. Thank you for your understanding, and we apologize for any inconvenience. Best regards, Gemma Cartridge People

Posted 3 weeks ago

“Tried to return UNUSED cartridge as printer did not work on new laptop but they wouldn't return.”

Helpful Report

Posted 1 month ago

Good evening Caroline, Thank you for taking the time to share your experience with us. We’re sorry to hear that you faced difficulties with the return process. We understand that issues with printer compatibility can be frustrating. As the cartridge had been opened and was no longer in the original packaging, we were unable to accept the return as the item was no longer fully sealed and in its original packaging. https://www.cartridgepeople.com/info/returns-policy While our return policy is designed to protect both our customers and our business, we appreciate your feedback and will take it on board as we continually strive to improve our services. If you have any further questions or would like to discuss this matter, please reach out through our contact page or email us at customerservice@cartridgepeople.com. Thank you for your understanding, and we apologise for any inconvenience. Best regards, Sheree Cartridge People

Posted 1 month ago

“Awful company, cancels orders because they think you are going to resell it without checking with you first. Don't reply to e-mails. Poor customer service!”

Helpful Report

Posted 1 month ago

Good afternoon, Thank you for sharing your feedback with us. We’re sorry to hear about your experience with your order. We understand how this may have caused frustration, and we apologize for any inconvenience this has led to. You can view more information on part E of the section 'The Contract Between Us' on the link below: https://www.cartridgepeople.com/info/terms-and-conditions We appreciate your concerns regarding our customer service, and we are continuously striving to improve our response times. If you would like to discuss this further, please reach out through our contact page or email us at customerservice@cartridgepeople.com. https://www.cartridgepeople.com/info/contact-us Thank you for your understanding. Kind regards, Sheree Cartridge People

Posted 1 month ago

“Ripped off on stapler - much cheaper elsewhere”

Helpful Report

Posted 1 month ago

Good afternoon, Thank you for your review. We’re sorry to hear that you found our stapler to be priced higher than elsewhere. We strive to offer competitive pricing while maintaining quality, and we appreciate your feedback on this matter. We offer a Price Promise for up to 7 days after your purchase, more information can be found on the link below: https://www.cartridgepeople.com/info/price-promise If you would like to discuss this further, please feel free to contact us on the link below, or email us at customerservice@cartridgepeople.com: https://www.cartridgepeople.com/info/contact-us Kind regards, Sheree Cartridge People

Posted 1 month ago

“When l had a problem with my Epson printer Lindsay was very helpful. Although we could not resolve the problem she kindly arranged a refund. Very pleased with the level of service provided.”

Helpful Report

Posted 1 month ago

Good afternoon, Thank you for taking the time to leave a review. We're glad to hear that Lindsay was able to assist you with your Epson printer issue, even though we couldn't resolve it completely. We always aim to provide the best service possible and appreciate your understanding regarding the refund process. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Kind regards, Sheree Cartridge People

Posted 1 month ago

“Have had a WF 2590 for about 18 months and would understand how it works better if I had an instruction book”

Helpful Report

Posted 1 month ago

Good morning, Thank you for your feedback. Most printers do come with an instruction manual, if not it's on the internet. If you would like to me to look into this, please contact us our email is customerservice@cartridgepeople.com, and we can look into this and see if we can provide you with a manual. Kind regards Lucy Cartridge people.

Posted 1 month ago

“Very good to deal with but let down by their carriers who had order for about 8 days before losing it. A refund was issued and I bought the cartridges at Asda. The carriers (Evri) are slow to perform in some parts of the Southwest and I have found them poor.”

Helpful Report

Posted 1 month ago

Good Morning Terry, Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about the issues you've encountered with the delivery service. While we aim to ensure a smooth process, sometimes carriers can experience delays which, understandably, can be frustrating. I appreciate your understanding regarding the refund and hope that your experience with your future orders will be much more positive. If you need assistance or have any further concerns, please feel free to reach out. Kind Regards, Gemma Cartridge People

Posted 1 month ago

“Wont be purchasing from again, zero help or support when I was sent the wrong ink colour, I was asked to return and cover the postage cost! Amazon works out cheaper and more helpful!”

Helpful Report

Posted 1 month ago

Good Morning, Thank you for your review, Having looked at your order, it appears that you ordered a magenta cartridge when in fact you wanted to order a cyan. We do accept back items purchased in error, however they do need to be unopened and postage for return does need to be paid. Kind Regards Louise

Posted 1 month ago

Cartridge People is rated 4.8 based on 112,857 reviews