Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 112,997 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 112,997 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The new cartridge does not work in my printer”

Helpful Report

Posted 1 year ago

“The ordering experience was great. The delivery was on time So why the bad review.... I'll explain. I ordered genuine ink from the website. An offer to swap the genuine ink that was ordered for a non branded cheaper alternative was given at checkout. I declined, because I wanted genuine ink For most people and websites that's enough to assume I know that I'm ordering something specific and it's what I want. I was then hounded all day (8 calls in total from 4 different 01270 numbers) by them to see i wanted to change to non genuine. On the calls I refused to pick up no message was left. Just more and more calls throughout the day. Will never ever use these people again. I KNOW I ORDERED GENUINE INK STOP HOUNDING YOUR CUSTOMERS”

Helpful Report

Posted 1 year ago

Good Morning, Please accept my sincere apologies for the inconvenience this has caused. I have removed you from receiving these calls and have passed your feedback to the relevant department. Please accept my sincere apologies. Kind Regards, Sarah

Posted 1 year ago

“I ordered 2 cartridges , one tri colour and one black. Both were XL own brand but on changing the colour cartridge it failed to work. Customer service was caontacted and they recommended sending back the black cartridge (return label emailed to me). The colour one was disposed of being defective (also recommendd). I have proof of postage but so far I have not received a refund. I guess this is in process. I elected to order 2 HP cartridges instead. Best wishes Dr. Tom Davies”

Helpful Report

Posted 1 year ago

Your items were booked in on Friday and the remainder of your order will be refunded today. I am sorry the colour cartridge didn't work. Kind Regards, Sarah

Posted 1 year ago

“I have still not received my package. Never had an issue before but it seems Evri is the new third party delivery company being used and it is common knowledge that they are not the most reliable. It is on my to do list this week to chase. I believe I put this order in around 3 weeks ago. Terrible service but in your defence it more evri than yourselves.”

Helpful Report

Posted 1 year ago

We would like to sincerely apologise for the inconvenience caused by the delay in receiving your package. One of the team will be in contact shortly. Kind regards, Sarah Cartridge People Customer Support

Posted 1 year ago

“Beware!! I placed an order for a laser printer and a cartridge. The cartridge arrived,...but NO printer!! The excuse was an "IT problem during the ordering process" - I asked for a full refund and I'm now waiting for that to happen, plus there's the inconvenience for my neighbour having to wait around for their courier to come and collect the cartridge, as I am about to go abroad on business (which is why I specifically needed the printer.) I'm definitely not impressed.”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for your review. I am so sorry about the IT issue with your order and for any frustration it has caused. Looking at your account I can see this has been dealt with by our customer care team. If you need anything else, you know where to contact us. Kind regards. Lucy Cartridge People

Posted 1 year ago

“My order went to the wrong address and you did not seek to retrieve it. I have no intention of using you again”

Helpful Report

Posted 1 year ago

Dear Ben, Thank you for your review. I can see that you have been in contact with us regarding your order, unfortunately as you have provided us with an incorrect postcode when the order was placed we are unable to retrieve this parcel, we will happily contact you if we receive this back to arrange a redelivery. Kind Regards Louise

Posted 1 year ago

“Led me to believe I was buying genuine HP cartridges turned out to be their own refilled ones”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry that you are not happy with your recent purchase, One of our team did try to contact you regarding this but you weren't available at the time, I have requested they call you again today. Kind Regards, Louise

Posted 1 year ago

“Does not work with my printer completely dissatisfied!!!”

Helpful Report

Posted 1 year ago

Dear Jill, Thank you for taking the time to leave us a review, I am sorry that you are having problems with some cartridges supplied by us, You are covered by our guarantee therefore I will arrange for a member of our team to contact you shortly regarding this. Kind Regards Louise

Posted 1 year ago

“Product has not arrived yet”

Helpful Report

Posted 1 year ago

Dear Terence,Thank you so much for taking the time to share your feedback with us about your experience with Cartridge People. We genuinely appreciate customers like you who give us valuable insights into our service. Firstly, we would like to sincerely apologise for the inconvenience caused by the delay in your product's arrival. We understand how frustrating it can be to eagerly await for a purchase and have it delayed. Please know that this is not the level of service we strive to provide, and we are genuinely sorry for any inconvenience caused. A member of the team will be in contact to resolve the issue. Sorry again for any inconvenience caused. Warm regards, Emma

Posted 1 year ago

“Having ordered a HP printer cartridge advertised that the packaging would be damaged but that the cartridge itself would be unaffected, I received the cartridge and the front of it was completely broken off. I contacted Cartridge People, describing the condition of the cartridge and informed them that the carrier had left it clamped in my letter box, as opposed to pushing it through. There was a photo of this on their delivery details. I said that I wanted a refund but was told that this could not be given until they had received photographic verification of the damage. I requested that they send me a postage label so that I could return the mangled cartridge. Only a couple of days after their receipt of the returned cartridge did they reimburse the payment. I got no reposnse to my request that I wanted to raise a complaint. I fear Cartridge People have a lot to learn with regard to customer relations. I shan't be using them again and ordered a cartridge without defective packaging, for almost the same price and the added bonus of free postage from EE. It was delivered in less tha24 hours of ordering.”

Helpful Report

Posted 1 year ago

Dear Mary, Thank you for your review. I apologise for how the courier delivery your order; this is not the level of service we expect. I can see from your account the order was returned with the prepaid label provided and a full refund was issued. A complaint has also been raised with the courier on your behalf. Once again, I apologise for how the parcel was handled and any inconvenience caused. Kind regards, Emma

Posted 1 year ago

“Your delivery service is rubbish. Evri were incompetant and made me wait two days to deliver, costing me work. Dont ever use them again to post my goods.”

Helpful Report

Posted 1 year ago

Dear Peter, Thank you for taking the time to provide feedback on your experience with Cartridge People. We genuinely appreciate your efforts in letting us know about your recent encounter. We apologise for the inconvenience caused by our delivery service. It is disappointing to hear that Evri was not able to meet your expectations. Looking into your account I can see the order was placed on a Saturday so was not dispatched until Monday. The tracking then shows the order was delivered on Wednesday. We try our best to get orders to customers the next working day but do advise delivery can take up to 5 working days. I appreciate you bringing this matter to our attention and hopefully next time Evri can restore faith in you. Best regards, Emma

Posted 1 year ago

“Two weeks of waiting and cartridges not yet been delivered.”

Helpful Report

Posted 1 year ago

Many thanks for your review and I am terribly sorry to hear that you have not received your order. I can see that we have not yet received any correspondence from you regarding this. One of my colleagues will be in contact with you very shortly to try and get this resolved for you. I apologise again for any inconvenience cause and I look forward to getting this shorted for you. Thank you

Posted 1 year ago

“Does not fit my printer need the original I ordered please.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us this review and I am terribly sorry to hear of the trouble you have had fitting the cartridges into your printer. I can see that you haven't contacted us regarding this yet. So we can have the opportunity of getting this resolved for you, one of our friendly colleagues will try and contact you. If you do have any further difficulties please do contact us so we have the chance of helping you and putting things right. Thank you

Posted 1 year ago

“Compatible Epson Cyan Cartridges for SC T2100 are not compatible, neither was the 'compatible' replacement sent. Their solution for me to pay full price for an epson SC T2100 cartridge plus extra cost for Next Day delivery before 12.00. Which I did. Just notified it will not arrive till 3pm. No gestures of good will, no aim to retain me as a customer, Just a £2 refund and a goodbye! Ive spent a lot of money with these guys over the months. Obviously my custom is not appreciated.”

Helpful Report

Posted 1 year ago

Thank you, for taking the time to share your feedback about your experience with Cartridge People. We truly appreciate customers like you who provide us with valuable insights into our products and services. We sincerely apologize for the issues you encountered with the Compatible Epson Cyan Cartridges from us. It is regrettable that the 'compatible' replacement also failed to work and we are sorry to hear that. We understand the frustration this must have caused you. Furthermore, we apologize for the inconvenience caused by the delay in delivery. We acknowledge that the suggested solution of paying full price for an Epson cartridge, along with the extra cost for Next Day delivery before 12.00 you chose to pay, did not meet your expectations, especially considering the delayed arrival time. We understand your disappointment and if you would kindly contact us or provide your order number, we would love the opportunity to put this right and hopefully retain you as a valued customer. Your loyalty and support mean a lot to us, and we look forward to resolving this to your satisfaction. We would like to sincerely apologize again for any inconvenience caused and any perception that we do not appreciate your custom. Thank you once again for bringing these concerns to our attention. Your feedback is truly appreciated, and we hope to hear back from you soon. Kindest regards.

Posted 1 year ago

“Poor quality own brand product, I will certainly not be using this service again.”

Helpful Report

Posted 1 year ago

Dear Shaun, Thank you for taking the time to leave us a review, I am sorry that you have had a problem with cartridges supplied by us. I can see that my colleague Simon has emailed you regarding this but we haven't received a response. You are covered by our guarantee and we do want to try and get this resolved for you, I will therefore contact you directly. Kind Regards Louise

Posted 1 year ago

“I have only used the black cartridge but the ink just doesnt work, the black comes out faded, everytime I use the printer I have to take the cartridge out shake it and push it back in hard to get it to actually work. Waste of money and I wont be buying again.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your review and I am sorry to hear that you are having problems with a black cartidge supplied by us, you are covered by our guarantee therefore I will arrange for a member of our team to contact you shortly to try and resolve the problem you are having. Kind Regards Louise

Posted 1 year ago

“Very incompatible with my printer yet it’s advertised as a fitting product”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with Cartridge People. We truly appreciate your feedback and apologize for any inconvenience caused by the compatibility issue you encountered with one of our products. We understand how frustrating it can be when a product doesn't work in your printer. I can see that you can called in and discussed with with one of my colleagues who has hopefully now resolved this to your satisfaction. To better address this issue and ensure it doesn't happen again, we would appreciate it if you could share some additional information with us. This would be greatly appreciated. We are dedicated to providing the best possible experience for all our customers, and we are determined to rectify this situation promptly. Once again, we sincerely apologize for the inconvenience you have experienced. We truly value your business and feedback.

Posted 1 year ago

“Previously i have had good service from the cartridge people. I recently received notification by e.mail I would benefit from a discount if I ordered fresh ink from Cartridge People. I tried to take advantage of this but when I checked out the discount did not apply and no explanation was given. Normally I woiuld not have proceeded with the order but was under time constraints and completed the order.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review. A member of the team will be in contact to investigate as to why the discount code was no removed from your order. I apologise for any inconvenience caused. Kind regards, Emma

Posted 1 year ago

“I had made a mistake when ordering the cartridges for my NEW Canon Pixma printer for £35. I never wanted a full refund or even a replacement. All I sought was a gesture of goodwill on your part of say a £10 discount on the next order. Had your 'Customer Service' agreed to this request, I am sure I would have been a repeat customer. It seems your company operates on the principle that human beings do not/cannot make mistakes, especially when ordering a new model cartridge. It is a pity, that for a mere £10 you have lost a valuable customer. Mike”

Helpful Report

Posted 1 year ago

Dear Mike, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Cartridge People. Unfortunately, as the cartridge had been opened and installed in the printer, we were unable to accept the incorrectly ordered items back. I can see a member of the team has been in contact to try and discuss this further with you and hopefully we can agree to a resolution. Kind regards, Emma

Posted 1 year ago

“Cartridges were not compatable with my Epsom printer. They print all blue or magenta.”

Helpful Report

Posted 1 year ago

Dear Rosslyn, Thank you for your review. I am so sorry you have had an issue with the cartridges we supplied. I will get a member of the customer support team to contact you. Kind regards. Lucy Cartridge People

Posted 1 year ago

Cartridge People is rated 4.8 based on 112,997 reviews