Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,009 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,009 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company at all costs. Use a proper company for your toner needs.”

Helpful Report

Posted 1 year ago

Thank you for your review but I am terribly sorry you feel this way about us. We strive to provide the best products and the best customer service and we would always love the opportunity to rectify anything that may have gone wrong. We kindly ask that you contact our friendly customer service department so we can help resolve this to your satisfaction. I apologise again for any inconvenience caused. Thank you

Posted 1 year ago

“Message sent to you previously - This is the review I put on Royal Mail today, they have left the parcel outside in pouring rain, my friend who collected it for says it soaking wet but hopefully the cartridges maybe ok? I requested delivery on Saturday, sadly after years of excellent service it looks like I'll need to find another cartridge supplier as I cannot rely on your delivery carrier 'On the last deliveries I have asked within minutes of delivery advise (on this ocassion within 2 minutes) for a later more convenient day - you have simply ignored my request. I have never agreed for parcels to be left behind the brown/green/black bin, over the gate, in the garden, etc! If I'm not in I'll collect it from the depot! Today's was left behind the brown bin in pouring rain, indeed there is a rain warning! I decided that I couldn't leave it till I got home & had to ring round friends in the village who were free to rescue the parcel. I have resolved that anyone who uses you as a carrier will not get my business! You are trying to compete with the cheaper poor service competitors & indeed at least matching their diabolical service, actually they usually don't deliver when I delay the parcel'”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback with us regarding your recent experience of the delivery of your Cartridges. We are deeply sorry to hear about the unfortunate delivery mishap with the delivery made by Royal Mail. We can understand how frustrating and disappointing this must have been that your parcel was left in the rain. Please note that we did not receive an request from you to delay the send of your order, otherwise we would have if we could. We would hate to lose your custom based on Royal Mail delivery person leaving your items outside, I assure you we did not request they do this. However, your dissatisfaction with our delivery carrier's performance has not gone unnoticed. We strive to provide excellent service to our customers, and I can she that in our first response to you after receiving your complaint; my colleague offered to send out replacement items if the once received were damaged in any way. Although these cartridges are in a protective waterproof plastic wrapper so they should be fine. It is disheartening to hear that you are considering finding another cartridge supplier due to this unfortunate experience. We value your business and would really hope you might choose to order from us again. Once again, thank you for bringing this matter to our attention.

Posted 1 year ago

“i was talked into buying a cheaper version of the canon 560/561 cartridges with 100% guarantees etc. I have found the quality of the black and colour print terrible, and would not be conned again”

Helpful Report

Posted 1 year ago

Dear Iain, Thank you for taking the time to share your feedback about your experience with Cartridge People. We appreciate customers like you who let us know about their concerns. We apologize for any inconvenience caused by the purchase of the Cartridge people version of the Canon 560/561 cartridges. We value your business and would love to make things right for you. I will call you shortly. Kind Regards, Sarah R Customer Support Team

Posted 1 year ago

“Very poor after sales service”

Helpful Report

Posted 1 year ago

Dear Stephen, I am sorry you weren't happy with our service. I can see that you have been in contact with us and we have dealt with your query as best as possible. Kind Regards, Sarah R

Posted 1 year ago

“Annoying - you buy a cartridge you want then they ring you to try and upsell you a brand you didnt order which they’d prefer you to buy - rather than just shipping what you ordered - then they spam you with emails to write a review you unsubscribed from”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience caused by the experience you have received. This is not what we strive to deliver to our customers, and we understand your frustration. You have been removed from being asked to leave a review. Once again, we sincerely appreciate your feedback and the opportunity it gives us to better serve our valued customers. Kind Regards, Sarah R

Posted 1 year ago

“I ordered Brother's printer ink, and I received a call from the cartridge people's team informing me that they sell the same cartridge at a cheaper price. I need this for Amazon label printing, and honestly, the quality of this cartridge ink is very poor because the label Printing come off when you apply them to the product. I am not happy with my purchase.”

Helpful Report

Posted 1 year ago

I am sorry you had a problem using the toner purchased from us. I have contacted customer and resolved the issue. Kind Regards, Sarah R

Posted 1 year ago

“Is not compatible with my printer as stated.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide your feedback on your experience with Cartridge People. We genuinely appreciate your input and value your opinion. We sincerely apologise for the inconvenience you had because the cartridge you purchased was not compatible with your printer. One of the team will be in touch soon. Kind Regards, Sarah R Cartridge People Customer Support

Posted 1 year ago

“Found the ordering and delivery service first class. Unfortunately, 10 minutes after placing the order online, I received a sales call from one of your representatives. Although nice mannered he was very pushy. To put it mildly I was unbelievably annoyed to be subjected to this hard sell tactic. This action will make me think twice about using your company again. So therefore your efforts to increase sales have actually had the opposite effect. One star instead of five I'm afraid!!”

Helpful Report

Posted 1 year ago

Dear Ivan, Thank you so much for taking the time to share your feedback about your experience with Cartridge People. We are thrilled to hear that you found our ordering and delivery service to be first class. Ensuring a seamless customer experience is something we strive for, so it's great to know that we were able to meet your expectations in this regard. However, we are sincerely sorry to hear about the inconvenience caused by receiving a sales call shortly after placing your order. We apologize for any frustration or annoyance this may have caused you. Rest assured that your feedback has been noted, and we will take immediate action to address this issue internally and ensure that it doesn't happen again in the future. At Cartridge People, we value our customers' opinions and satisfaction above all else. We understand that this incident has unfortunately affected your perception of our company, and we truly apologize for that. You have been supressed from any further calls. Once again, thank you for bringing this matter to our attention, Ivan. We hope to have the opportunity to serve you better in the future and make your next experience with us a five-star one.

Posted 1 year ago

“I ordered HP cartridges for my printer and received a phone call the same day asking me to change my order to your own brand. Apparently they would be better! Stupidly, I agreed and received CP own brand cartridges. They refuse to work with my printer and I see no reason why I should start messing around with 'fixes'. I expected them to simply work. I now feel it was a waste of money and a high pressure sales scam. Would I ever order from CP again? Definitely NO.”

Helpful Report

Posted 1 year ago

Dear Sheila, We are sincerely sorry for any frustration caused by the phone call asking you would be happy to change your order to our own brand cartridges. We apologize for any inconvenience caused by the cartridges not working with your printer, this is very unusual. We understand that as a valued customer, you expected them to simply work without any additional hassle. The Cartridges you ordered come with a 100% Satisfaction Guarantee and we have a great Customer Service team to help you with any questions you may have. I see we offered some advice, but have not heard from you. At Cartridge People, we aim to provide the best quality products and exceptional customer service. Your feedback serves as an opportunity for us to improve our processes and ensure a more seamless experience for our customers. Please get in touch with the team so we can honour our guarantee for you.

Posted 1 year ago

“I bought multipack (x5) recently - Compatible HP 131A 5 Toner Cartridge Multipack. The new black cartridge managed to print only a few pages, and then stopped printing completely. The page comes out blank. Now, I inserted the 2nd new black cartridge into the printer. It is working now, but I am worried that it will stop working too. I would like to have replacement (black cartridge) sent to me, and the faulty one taken away. Or should I bin this one. Coe AD3JP590481.”

Helpful Report

Posted 1 year ago

Good morning, Thank you for your review. I am sorry you have had a problem with the cartridges supplied in a recent order. I can see you have contacted us directly and one of the customer service team has emailed and we are awaiting your reply. Kind Regards, Marianne

Posted 1 year ago

“Would not work they didn’t print clearly no good really”

Helpful Report

Posted 1 year ago

Good morning Valerie, Thank you for your review. I am sorry you have had a problem with the cartridges supplied in a recent order. One of the customer service team will contact you soon to help resolve this. Kind Regards, Marianne

Posted 1 year ago

“Can't get shot of these people! Ordered a cartridge...it was delivered. Since then I've been cold called and had numerous emails, asked to be removed from their records, been told it has happened, and today yet another request for a review! They clearly have no idea of the data protection laws. AVOID AVOID AVOID...”

Helpful Report

Posted 1 year ago

Dear Margaret,Thank you so much for taking the time to share your feedback about your experience with Cartridge People. We truly appreciate your honesty and value your opinion. We sincerely apologize for the inconvenience you have faced regarding the phone calls, emails, and repeated requests for a review. This should not have happened, and we understand your frustration. Please rest assured that we take your concerns seriously, and we will investigate this matter thoroughly to ensure that such issues are resolved promptly. We understand and respect data protection laws, and we are committed to upholding them. We deeply regret any inconvenience caused, and we would like to assure you that we are continuously working to improve our processes and customer experience. We genuinely appreciate your patience and understanding during this time. Once again, thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Excellent service as far as delivery but the cartridges put into my printer do not work, a complete waste of money and I have now ordered direct from HP”

Helpful Report

Posted 1 year ago

“Prior to my last order your compatable cartridges have worked well with my HP Envoy printer but none of the ones I received on the last order have worked and I have tried them all, I purchased Genuine HP from Currys and my printer works again. I assume you will put this matter right ? Dick Armitage Hill Top Sports & Social Club”

Helpful Report

Posted 1 year ago

Dear Mr Armitage,Thank you for taking the time to provide us with your valuable feedback regarding your recent experience with Cartridge People. We apologize for any inconvenience caused by the compatible cartridges you received in your last order. We understand that this is frustrating for you, especially considering their previous successful use with your HP Envy printer. We assure you that we take your concerns seriously and will do our best to rectify the situation. As we have not had any prior correspondence a member of our team will contact you directly. Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. We hope that you reconsider giving us another chance in the future and that we can restore your confidence in our products.

Posted 1 year ago

“Been self employed. Very disappointed with the service I received. Originally I placed the order for original HP cartridges.. The following day received a call from hard sell Kelly, saying “own brand are 100% compatible and have more ink, I said I wasn’t interested, but her persistence over ruled me… with additional £27.00. Received the ink cartridges and sure enough they didn’t work… making my printer un-usable until the original HP cartridges arrived, with a 5 tea bags as a good will gesture, really. With all this in mind I will not be using the cartridges people.com again, also will be circulating to all my colleagues and businesses not to use you.”

Helpful Report

Posted 1 year ago

Dear Jason, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I am sorry to hear they did not work for yourself. I will ensure that this is dealt with by bringing this to the advisors attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. I am glad to see we posted your original order on the quickest delivery possible to get you back up and printing and refunded the additional charge. If you have any queries or further feedback please contact us. Kind regards, Siobhan

Posted 1 year ago

“I was persuaded to purchase a "compatible" toner. Huge mistake to believe them. Ink everywhere, black sheets of paper, and damage to my printer which has stopped feeding paper all the way through.”

Helpful Report

Posted 1 year ago

Dear Angela, Thank you for taking the time to leave a review fo the recent order you placed with ourselves. I do apologise but looking at the order, I cannot see, where we had spoken to you to make any recomendations. I believe this order was placed wholly by yourself. I will have a member of customer services contact you as to redress the issues you have mentioned. Many thanks Hayden

Posted 1 year ago

“I was attracted to buy batteries for £1.99 (slightly below Amazon) only to find the postage to be charged was twice the price of the goods. Why do they bother advertising at that price - all is does is waste everyone's time....”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you very much for taking the time to share your feedback about your recent experience with Cartridge People. We truly appreciate your honesty and your willingness to let us know about your experience. We do provide free delivery, but this would be in the cases of order over £30. If you need any further information, please call customer services on 0203 001 0234 Mon-Fri 9-6. Best regards, Hayden Cartridge People Customer Service

Posted 1 year ago

“You must pay attention to customer orders and attend to delays and problems in the moment. II had to go out and buy cartridges, and missed my project deadline because Royal mail did not show up on time. I will find a better option to purchase my cartridges in future.”

Helpful Report

Posted 1 year ago

Dear Lesley, Thank you for your review. I am sorry to hear that you have experienced an issue with your delivery. We heavily rely on our couriers. I can see you have already had contact with Customer Service. If you require any further assistance please do not hesitate to contact us. Kind Regards Siobhan

Posted 1 year ago

“The cartridges arrived fine. I don't appreciate getting a phone call within an hour of placing the order trying to hard sell me their own brand cartridges instead of the ones I chose. It's not acceptable.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. If you have any queries or further feedback please contact us. Kind regards, Simon

Posted 1 year ago

“I am still waiting for a reply to my problem of receiving a cartridge that doesn't fit my machine, even though it was advertised as suitable Thk u C Clayton”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for your review. I am sorry you have not received the email reply from my colleague regarding the toner that you ordered, its was sent at 17.06 on 19/12/2023. I will forward this again to you to enable you to respond. Kind Regards, Marianne

Posted 1 year ago

Cartridge People is rated 4.8 based on 113,009 reviews