Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,726 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,726 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had cartridges many times in the past and been very saisfied, BUT this time I ordered colour and black the black good as always but the colour was not so, TOO PINK!! I notified the company who ask did I this and that which I had already. BUT now nothing. What can I say?? Maybe I will try elswhere in future. So disapointing”

Helpful Report

Posted 1 day ago

“Two cartridges did not print the number of pages indicated on the packaging. One was replaced; refused to replace the second cartridge that was considerably short of the 200 pages indicated and expected. I shall find another supplier.”

Helpful Report

Posted 3 days ago

Good Morning, Thank you for your feedback. I’m truly sorry to hear that you’re experiencing issues with the ink cartridges supplied. I can see that we have spoken to you to advise about page life on the cartridges. If you do need anything further, please do not hesitate to contact us. Best wishes, Simon Team Cartridge People

Posted 3 days ago

“Took ages to dispatch. Were trying to sell me another promotion before sending. Took much longer to get here.”

Helpful Report

Posted 6 days ago

Good afternoon, Thank you for taking the time to share your thoughts. We're sorry to hear that your experience with dispatch and delivery did not meet expectations. We aim to provide timely service, and it’s disappointing to learn we fell short in your case. We appreciate your feedback on the promotion as well and will work to improve our communication. Please know that your concerns are important to us, and we are always here to help resolve any issues you face. Kind regards Team Cartridge People

Posted 6 days ago

“My recent purchase of your Canon-equivalent ink was a disaster. Good prompt service but the quality of the ink was very poor. Printed photographs were so faded, the ink appeared to be greatly watered down. I immediately replaced it with genuine Canon ink and the difference was very noticeable. Likewise your glossy photo paper. Even with Canon ink the result was poor. I immediately replaced it with Canon photo paper. Low price isn't everything.”

Helpful Report

Posted 6 days ago

Good afternoon, Thank you for your feedback I will get someone to call you to sort this. Kind regards Lucy Cartridge People

Posted 6 days ago

“Customer service, availability of cartidges/toners is good however their OEM alternative toners my be compatible but certainly NOT comparable. I made a number of prints including cleaning and correction cycles and all of them came out with significant colour graining when compared to the OEM cartidge. Only buy OEM cartidges. Brother MFC-3740CDWE”

Helpful Report

Posted 1 week ago

Thank you for your feedback regarding our alternative toners. While we're glad to hear you found our customer service satisfactory, we’re sorry to learn that the quality did not meet your expectations. A member of our customer service team will be in contact with you to help resolve the issue. Best wishes, Team Cartridge People

Posted 1 week ago

“I received two black ink jet cartridges from you approximetly 4 weeks ago and whilst im happy with them the cartridges did not state wheather they where 8mm or 16mm and I did pay the extra amount that was required for 16mm. How can you justify to what I have actuatly recieved in cartridges and I would be interested in your reply.”

Helpful Report

Posted 1 week ago

Good Afternoon, I’m truly sorry to hear that you’re experiencing issues with the ink cartridges supplied. We strive to provide quality products, and your experience is not what we want for our customers. I will arrange for one of our Customer Service Team Members to get in contact with you. Best wishes, Simon Team Cartridge People

Posted 1 week ago

“I have reported that my new Epson printer is faulty and has never worked , I`m now getting a run around between Epson and Cartridge People who refer me back to Epson . The promise to replace in 3 to 5 days does not appear to be materialising They do not appear to understand that they are the vendor and i dont have a contract with Epson .”

Helpful Report

Posted 1 week ago

I’m sorry to hear about the frustrations you’ve encountered with your Epson printer. We understand the importance of getting this resolved quickly and appreciate your patience as we navigate this. I see you are currently in discussion with our technical team, please know that we are here to support you throughout this process. Best wishes, Team Cartridge People

Posted 1 week ago

“The cartridge I ordered from you on the 22 Jun was CLI-571CXL which it says on the cartridge it is. The colour once put it my printer has a different colour of blue not Cyan.”

Helpful Report

Posted 3 weeks ago

Hi Ian, Thank you for your review. We're sorry to hear that the color of the cartridge didn't match your expectations once installed in your printer. We strive to provide accurate descriptions, and we appreciate your feedback on this matter. If you have any questions or need assistance with the cartridge, our Customer Service Team is here to help. Best wishes, Team Cartridge People

Posted 3 weeks ago

“The cartridge sent did not fit my OKI 813 printer, which I have since found out to be obsolete. i am unsure what to do with the cartridge you sent as I obviously had to open it to try and fit it. However it was delivered promptly and is in good order.”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback, Martin. We’re sorry to hear that the cartridge you received did not fit your OKI 813 printer. It can be quite frustrating to deal with compatibility issues, especially when you’ve opened the cartridge. Unfortunately, as the cartridge has been opened, we are unable to accept it back as per our Terms and Conditions. We appreciate your understanding that sometimes models can be out of date. If you have any further questions or need assistance with the cartridge, please don't hesitate to reach out to our Customer Service Team, and we’ll do our best to help you. Thank you for noting the prompt delivery as well. Warm Regards, Team Cartridge People

Posted 3 weeks ago

“Only recently received compatible cartridges - which I was persuaded by Cartridge People to try and was promised that if they damage my printer, CP will replace the printer and that their colour inks were guaranteed not to fade - both issues I've come across with compatable inks in the past. I don't do high levels of printing, so it does seem a little annoying to be pestered for a review when I haven't even had chance to start using the cartridges yet. Hence, I really can't give a star rating at this point - however, as it I have to choose something to stop them emailing me for a review - as I can't say Good as I don't know if they are or not, it will have to be 2 stars at best - which may be turn out to be unfair but 'the inflexible system' hasn't left me much choice!!”

Helpful Report

Posted 4 weeks ago

Good Afternoon, Thank you for your feedback. We understand your frustration regarding the timing of the review request, especially when you haven't had the chance to fully test the cartridges yet. We appreciate you taking the time to share your thoughts regardless. Our team is here to support you, so if you have any questions or need assistance as you start using the cartridges, please don’t hesitate to reach out. We want to ensure a positive experience for you. Warm regards, Team Cartridge People

Posted 3 weeks ago

“Excellent product but let down by your choice of delivery firm. They delivered it to a different block of flats. Luckily an honest citizen delivered them to me the next day.”

Helpful Report

Posted 1 month ago

Thank you for your review. I'm glad to hear you were pleased with the product, but I sincerely apologize for the delivery issue you experienced. We rely on our delivery partners to provide a reliable service, and it's disappointing to hear that they let you down this time. I’m grateful to the honest citizen who helped by returning your package. Please rest assured that your feedback is invaluable to us, and we will look into this matter to improve our delivery service. If there's anything else we can assist you with, please don’t hesitate to get in touch. Warm regards, Alison Team Cartridge People

Posted 1 month ago

“arrived in a damaged box not yet tested cartridge”

Helpful Report

Posted 1 month ago

Thank you for your feedback, I'm sorry to hear that your order arrived in a damaged box. I understand that receiving a product in less than perfect condition can be very frustrating, and I appreciate you bringing this to our attention. Please keep us updated on your testing of the cartridge, and don’t hesitate to reach out if you need assistance. Your satisfaction is important to us, and we’re here to help! Kind regards, Melanie Team Cartridge People

Posted 1 month ago

“No trouble with Cartridge but the service of YOUR COURIER was disgusting they delivered to my next door neighbour leaving the package at the side of her front door in full view of the public footpath and I assume that as this was so they could not have rang the bell to get her attention. I think they have lost you a regular custormer. Best Wishes for your business in the future. Ernest Moore.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Ernest. I’m really sorry to hear about the delivery issues you experienced with our courier service. It’s disappointing to know that your package was left in a place that didn’t feel secure. I will pass your comments on to our courier partners to ensure they improve their service. We value your support and hope to ensure a better experience next time. Best wishes, Alison Team Cartridge People

Posted 1 month ago

“Although Cartridge People themselves are very good and helpful what lets your service down is the delivery. I had an NHS appiontment (which it is never wise to cancel) so missed the first attempt to deliver. Then was left wondering for the whole week when it was to be attempted again. Next communication was to say it had been delivered ie. left proped up against the door.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience. I'm glad to hear that you found our team helpful, but I'm truly sorry to learn about the delivery issues you've encountered. It’s important that our customers receive their orders promptly and in good condition, and it sounds like we fell short this time. I will pass your feedback to our delivery team to ensure we can improve our service moving forward. Thank you for your understanding and patience. Warm regards, Team Cartridge People

Posted 1 month ago

“I am still awaiting the package. Eric claimed they had delivered it but their photo was taken at the entrance to 24 dwellings and not to my door. They said they would advise you but since then I haven't heard from them or from you. Can you please sort this out soonest.”

Helpful Report

Posted 1 month ago

Thank you for your review. I'm really sorry to hear about the delivery issue you've experienced. It sounds frustrating, and I understand your concern regarding the package. I will escalate this matter to our Customer Service team, who will reach out to you shortly to assist in resolving this issue. Thank you for your patience. Best wishes, Alison Team Cartridge People

Posted 1 month ago

“Black cart she fine - colour does not work or show up on ink indicator”

Helpful Report

Posted 1 month ago

Good Afternoon Jonathan, We're glad to hear that the black cartridge is working well for you, but we’re sorry to learn that the colour cartridge is not functioning as expected. I can see that our Customer Service Team is currently dealing with this. If you still need help, please reach out again and our customer service team will be happy to help. Kindest regards, Caroline. Cartridge People

Posted 1 month ago

“I was assured that there would be no adverse effect to changing my HP order to CArtridges supplied by your firm. Firstly my machine was loathe to accept the new cartridges and I had to fiddle about with it to get them accepted; then there was smudging/smearing when it did print.so I cannot accept that these cartridges are just as efficient as HP which were recommended.”

Helpful Report

Posted 1 month ago

Good Afternoon, Thank you for sharing your experience. We’re sorry to hear about the issues you faced with the cartridges and the trouble in getting them to work with your printer. It's important for us to ensure that our products perform as expected, and your feedback highlights areas for improvement. I will ensure a member of our customer service team contacts you to discuss this further. Warm regards, Lindsay Cartridge People

Posted 1 month ago

“The actual cartridges sold are really good but the delivery by Evri has now been chosen by the company .When my last order was delivered the driver was obviously running late and left my package at the top of my drive propped up against my garage.Had we not have seen the headlights of the van it would have been left outside on the night we had very heavy rainfall and the package would have been wrecked all because of the bone idle courier.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Bantock. We're pleased to hear that you enjoy the quality of our cartridges, but we sincerely apologize for the delivery experience you had. It’s disappointing to learn that your package was improperly left, especially in bad weather conditions. We appreciate your patience and will be sure to relay your concerns to our courier service. Your satisfaction is important to us, and we’ll strive to ensure that such incidents do not happen in the future. If you have any further issues or need assistance, please reach out to us. Warm regards, Team Cartridge People

Posted 1 month ago

“Had 2 of their own brand toner cartridges sent but neither work in my printer. Replacement was sent quickly hence not giving 1 star but as this hasn’t worked I’m struggling to offer more stars. I now need to contact them again to probably either get a refund or order a branded cartridge.”

Helpful Report

Posted 2 months ago

Thank you for your review, and I'm truly sorry to hear that the toner cartridges did not work for your printer. I appreciate your understanding regarding the quick replacement, and I completely understand your frustration. Please contact our team directly, and we will do our best to resolve this situation promptly. Warm regards, Team Cartridge People

Posted 2 months ago

“In itself purchase fine, but the insistent messages (including a direct phone call) urging me to change the order to their own brand product put me off from ever using them again.”

Helpful Report

Posted 2 months ago

Good Morning, Thank you for your review, and I’m sorry to hear that our follow-up communications were off-putting. The intent behind our calls is to ensure you have all the information you need and to offer potential savings, but I understand that it may not have come across as intended. Your feedback is invaluable, and we will certainly take it on board to enhance our approach. If there's anything further you'd like to discuss, please don't hesitate to reach out. Warm regards, Team Cartridge People

Posted 2 months ago

Cartridge People is rated 4.8 based on 114,726 reviews