Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.75

4.8 Rating 94,105 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 94,105 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 15th April 2024

197

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the dilivery was verry poor if i run out of ink i woud not be happy get a new dilivery surplier”

Helpful Report

Posted 1 day ago

Dear David, Thank you so much for taking the time to share your feedback about your experience with Cartridge People. Our delivery time frame is usually 1- 3 working days, though we do not dispatch orders out over the weekends and Bank Holidays. I am sorry to hear the order has not arrived within the expected time frame. Once again, thank you for bringing this matter to our attention. Your feedback is incredibly valuable to us, and we are committed to providing you with a better experience going forward. Please don't hesitate to reach out to us if you have any further concerns or suggestions. Kind regards, Melanie Cartridge People

Posted 23 hours ago

“Mix up in the supply of the correct cartridge. Gemma swiftly took control of the situation and arranged for the correct cartridge to be sent out by return. Excellent service to correct an error.”

Helpful Report

Posted 5 days ago

Thank you for your feedback. I was very sorry to read of the issues with the cartridges supplied. We are so pleased to hear that you had a good experience with our customer care, particularly with Gemma. We truly appreciate your kind words. Thank you for your support!

Posted 5 days ago

“I recently ordered two Canon inks and received a phone call from one of your staff recommending a special pack containing your own brand inks but not divulging the contents of the package. The package consists of a ream of paper, fluorescent pen, biro and the inks. On checking on your website all the items were listed there so I think you made up the order to my monetary value of the two inks I was originally purchasing. I am most disappointed with your actions as these items are surplus to requirement.”

Helpful Report

Posted 2 weeks ago

Dear John,Thank you so much for taking the time to share your feedback about your recent experience with Cartridge People. I have passed your concerns to our Outbound Team who will be contact to discuss this further. Best regards, Emma Cartridge People Customer Support

Posted 1 week ago

“did not fit”

Helpful Report

Posted 2 weeks ago

Dear Irvine,Thank you so much for taking the time to share your experience with us at Cartridge People. We truly appreciate your feedback and apologize for any inconvenience caused during your visit. A member of our Customer Service Team will be in contact to get further information from you so we can look into resolving the issue. Best regards, Emma Cartridge People Customer Support Team

Posted 1 week ago

“Although the order came through quickly, the yellow cartridge was defective as it leaked quite significantly for several pages. A waste of ink and paper. Disappointing”

Helpful Report

Posted 2 weeks ago

Dear Susan,Thank you so much for taking the time to share your feedback about your recent experience with Cartridge People. We truly appreciate it. We sincerely apologize for the inconvenience caused by the defective yellow cartridge that leaked ink significantly over several pages. We understand how frustrating and wasteful this must have been for you, both in terms of ink and paper. This falls short of the quality and reliability we strive to provide to our valued customers. A member of our Customer Service Team will be in contact to resolve the issue. Once again, thank you for bringing this issue to our attention. We remain committed to delivering the highest level of customer satisfaction, and we hope to have the opportunity to serve you better in the future. Best regards, Cartridge People Customer Support Team

Posted 1 week ago

“received what i ordered but when I order something on the internet I expect it to be delivered to my house.It was left at the post office and i have to drive there to pick it up,If i have to go into town I might as well bought it from Asda or sainsburys.I will not be using this company again!”

Helpful Report

Posted 2 weeks ago

“Website checkout is dreadful, unnecessarily complicated and difficult to navigate, especially when trying to enter anything slightly unusual e.g. different delivery and billing addresses. Plus there is no guest checkout, so have to register - why?! Not for my convenience, that's for sure. When I pointed all of this out to Cartridge People, their response suggested I could always de-register and/or place future orders by phone instead - more hassle for me, and clearly any adjustments my responsibility. Perhaps my opinion is not that important after all? I shop on the internet the time, I am very familiar with good and bad checkouts, and I will not use Cartridge People again until their website becomes more user (rather than Cartridge People) friendly. Ink cartridges probably fine, but purchased for someone else.”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to share your feedback about your experience with Cartridge People. We truly appreciate your input and sincerely apologize for any inconvenience you encountered during the checkout process on our website. Also we apologize if our suggestion of placing future orders by phone instead is more inconvenient. Your opinion is extremely important to us, and we want to ensure that our website is user-friendly for all our customers. I will be sure to pass your comments onto the powers that be who look after our website.

Posted 2 weeks ago

“They upsold me their own brand cartridges v the HP I ordered. Nightmare as I suggested to them it might be. All ok with my printer until I put one of these in it”

Helpful Report

Posted 3 weeks ago

Dear Mark, Thank you so much for taking the time to share your feedback about your experience with Cartridge People. Firstly, we sincerely apologize for any inconvenience caused by the upselling of our own brand cartridges instead of the HP ones you originally ordered. We understand that this was not what you expected, and we apologize for the frustration it may have caused you. We can imagine that it was quite a nightmare, especially after you had suggested it might be. We are truly sorry. At Cartridge People, our aim is to provide our customers with the highest quality and most reliable products. We genuinely appreciate your feedback, as it allows us to identify areas where we can improve. Your experience is important to us, and we would like to make things better for you.

Posted 3 weeks ago

“I have only received part of my order as yet?”

Helpful Report

Posted 3 weeks ago

I am sorry to hear you are having a problem with the delivery. Please do contact us regarding any issues. One of the team will be with you shortly. Kind Regards, Sarah R

Posted 3 weeks ago

“done this months ago but you did not reply only buy from you because you are cheaper than the other guy service non-existant”

Helpful Report

Posted 3 weeks ago

We would like to apologize for not responding to your issues from a few months ago. We understand the importance of prompt communication and we regret any inconvenience caused by our delay in addressing your concerns. To improve our services, we would greatly appreciate if you could contact us directly with more details about your specific concerns and the areas in which we can enhance our performance. Your feedback is important to us, and we would like to do everything possible to make things better for you and all our customers. Thank you once again for bringing this to our attention. We look forward to hearing from you and taking the necessary steps to ensure a better experience for you and all our customers in the future.

Posted 3 weeks ago

“I ordered a black ink cartridge for my KODAK verity 55 printer, but the cartridge I received is not compatible with my printer.”

Helpful Report

Posted 3 weeks ago

Good Morning, Thank you for your email. I will contact you directly regarding this. Kind Regards Louise

Posted 3 weeks ago

“Quick delivery, product as described but hounded me with phone calls and emails upselling from the moment I checked out”

Helpful Report

Posted 3 weeks ago

Dear Meg, Thank you for taking the time to leave us a review. The purpose of our call to you was to promote our own branded products, I have ensured that you are not contacted again regarding this. Kind Regards Louise

Posted 3 weeks ago

“After ordering a HP 62 cartidge I was asked to contact you regarding my order. I was told you had an offer on and it was better than what I had ordered. It had more content and was cheaper. At no time was I told it was a recycled product. I was therefore surprised and disappointed when I recieved it. I felt conned into something unknowingly. I was disappointed with your company which I have found gives good service and have used often”

Helpful Report

Posted 1 month ago

Good Afternoon, I am sorry for the inconvenience this has caused you. I have asked one of the team to call you regarding the issue. Kind Regards, Sarah

Posted 4 weeks ago

“I was not happy to receive short dated ink cartridges with no option of exchange of the 4 ,3 were well into 2025 but one was August 2024. I dont think that is good enough. I will be very cautious in future as I dont want short dated stock”

Helpful Report

Posted 1 month ago

Dear Alan, Thank you for your review, I am sorry that you have received a cartridge with a short expiry date, I can see that you have been in contact with my colleague Rachel who has advised that you are covered by the 1 year guarantee on the cartridges and if you wish to you can return it back to us for a refund. If you do require any further assistance please do contact us again and we'll happily assist you further. Kind Regards Louise

Posted 1 month ago

“Whilst the product,delivery and service are good, i don't recal having signed up to a follow up phone call and two needy " how did we do" emails in the space of a week.I only bought priter ink not a house. Chill out and leave me alone and i might come back.”

Helpful Report

Posted 1 month ago

Dear Paul, Thank you for taking the time to leave a review. I can confirm that I have removed you from our contact list for reviews, I have also requested for you not to be called regarding any offers that we may have on. Kind Regards Louise

Posted 1 month ago

“Sadly one of the cartridges had a fault which caused the paper to jam. When I temporarily replaced this with the old cartridge which had worn out, the paper did not jam I have bought a new cartridge from a different supplier”

Helpful Report

Posted 1 month ago

Dear Peter, Thank you for taking the time to provide us with your feedback on your recent experience with Cartridge People. We truly appreciate your valuable input and for bringing the faulty cartridge issue to our attention. We sincerely apologize for the inconvenience caused by the faulty cartridge, resulting in paper jams. Our aim is always to provide high-quality products, so we regret that this occurrence fell short of your expectations. Rest assured, we will investigate the matter thoroughly to ensure this does not happen in the future. I will get a member of our Customer Services Team to contact you shortly. Kind Regards, Cartridge People

Posted 1 month ago

“I ordered two compatible cartridges available from Cartridge People for a Canon Pro-100 printer, to see if they could more cost-effective than using expensive Canon cartridges. However, I was very disappointed with the resulting prints when compared with the same images printed with Canon cartridges. The colours were quite different from those on my monitor screen and in the Canon prints. When I replaced the compatible cartridges with Canon ones, the resulting prints were excellent with true rendition of all the colours. So, the good news is that no damage was done to my printer. I feel it was worth trying the compatible cartridges to see whether they could be an acceptable replacement for Canon cartridges, but I'm afraid they fell well short of expectation. I would advise not using these cartridges in a Canon Pro-100 printer.”

Helpful Report

Posted 1 month ago

Good Morning, Thank you for taking the time to leave us a review, I am sorry that you have had problems with some compatible cartridges supplied by us. I have looked at your order and can see that you have been in contact with Siobhan who has issued you with a refund for the two faulty cartridges. I hope this helps and please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise

Posted 1 month ago

“An order was recently placed for a black and a yellow ink cartridge for my HP Photosmart C5180 All-in-One printer. The black cartridge works ok but the yellow one cannont be recognised by my device. I have sent you a request for advice but nothing has come back. I have carried out the cleaning procedures suggested but to no avail. This is not the first time I have had trouble with your replacement cartridges!! Would you like to give some sort of response! A not very happy Malcolm”

Helpful Report

Posted 1 month ago

Dear Malcolm, Thank you for taking the time to provide us with feedback about your recent experience with Cartridge People. We truly appreciate your input and apologize for the inconvenience caused by the issue you encountered. We sincerely apologize for the inconvenience caused by the yellow ink cartridge not being recognized by your device. We understand how frustrating it can be to have a malfunctioning cartridge, especially when seeking assistance does not yield a response. Please accept our sincerest apologies for any inconvenience this has caused you. We have replied to your correspondence and have been awaiting a response. I will pass this onto the agent dealing with your issue and get them to get in touch Again, please accept my apologies.

Posted 1 month ago

“Good and fast delivery service, but the printer will not accept the new ink cartridge stating that there is no ink in it, but it does feel heavy and full, so I bought another cartridge from a local super market and weighed them both and they weighed the same. I inserted the one i bought from the supermarket and it worked fine.”

Helpful Report

Posted 1 month ago

,Thank you so much for taking the time to share your feedback about Cartridge People. We truly appreciate your honest review and we are sorry to hear about the issues you experienced with the ink cartridge. We are glad to hear that you were pleased with our good and fast delivery service. However, we sincerely apologize for the inconvenience caused by the ink cartridge not being accepted by your printer, despite it feeling heavy and full. We understand how frustrating this must have been. It is concerning that the cartridge you purchased from us did not work, but the one from the local supermarket did. We would like to investigate this matter further to ensure that such issues do not persist. Could you kindly provide us with some additional details so that we can better understand what may have caused this problem? Please contact us directly https://www.cartridgepeople.com/info/contact-us Once again, we apologize for any inconvenience caused and appreciate your effort in bringing this matter to our attention. We hope to have the opportunity to better serve you in the future.

Posted 1 month ago

“They have 'customer service is our no.1 priority' on thier website and when on hold but I'm not convinced. I ordered a printer. I had multiple versions of "it's being delivered Monday/Friday/tomorrow/we haven't got one/it's on the way/we knew we didn't have one when you ordered but we didn't know we knew till several days later" It finally turned up after one of many contacts with them but apart from a verbal apology I've had no evidence that 'customer service' is really thier top priority, the opposite really. Printer works fine though and I've ordered cartridges before and they're quick and work well as well as being good value. Disappointed would be my one word review.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to provide us with your feedback about your experience with Cartridge People. We appreciate hearing about your thoughts and concerns and apologize for any inconvenience caused. We apologize if our customer service did not live up to your expectations, despite our claim that it is our number one priority on our website. We understand that the multiple conflicting delivery updates and lack of clear communication may have been frustrating for you. This is certainly not the level of service that we strive to provide. It sounds as though their was some confusion in the delivery of your order, probably based on mis-information from our suppliers. We are glad to hear that the printer you ordered is functioning well and that you have had positive experiences with our cartridges in the past. However, we want to assure you that we take your disappointment seriously and would like to make things better. To help us improve, we would appreciate it if you could provide us with more details about your experience in an email to us if that's Ok? Your feedback will be invaluable in our efforts to better serve our valued customers like you. Once again, thank you for bringing this to our attention. We look forward to hearing from you and working towards resolving any concerns you may have had.

Posted 1 month ago

Cartridge People is rated 4.8 based on 94,105 reviews