Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 112,860 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 112,860 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although Cartridge People themselves are very good and helpful what lets your service down is the delivery. I had an NHS appiontment (which it is never wise to cancel) so missed the first attempt to deliver. Then was left wondering for the whole week when it was to be attempted again. Next communication was to say it had been delivered ie. left proped up against the door.”

Helpful Report

Posted 1 day ago

“I am still awaiting the package. Eric claimed they had delivered it but their photo was taken at the entrance to 24 dwellings and not to my door. They said they would advise you but since then I haven't heard from them or from you. Can you please sort this out soonest.”

Helpful Report

Posted 2 days ago

Thank you for your review. I'm really sorry to hear about the delivery issue you've experienced. It sounds frustrating, and I understand your concern regarding the package. I will escalate this matter to our Customer Service team, who will reach out to you shortly to assist in resolving this issue. Thank you for your patience. Best wishes, Alison Team Cartridge People

Posted 2 days ago

“Black cart she fine - colour does not work or show up on ink indicator”

Helpful Report

Posted 1 week ago

Good Afternoon Jonathan, We're glad to hear that the black cartridge is working well for you, but we’re sorry to learn that the colour cartridge is not functioning as expected. I can see that our Customer Service Team is currently dealing with this. If you still need help, please reach out again and our customer service team will be happy to help. Kindest regards, Caroline. Cartridge People

Posted 1 week ago

“I was assured that there would be no adverse effect to changing my HP order to CArtridges supplied by your firm. Firstly my machine was loathe to accept the new cartridges and I had to fiddle about with it to get them accepted; then there was smudging/smearing when it did print.so I cannot accept that these cartridges are just as efficient as HP which were recommended.”

Helpful Report

Posted 1 week ago

Good Afternoon, Thank you for sharing your experience. We’re sorry to hear about the issues you faced with the cartridges and the trouble in getting them to work with your printer. It's important for us to ensure that our products perform as expected, and your feedback highlights areas for improvement. I will ensure a member of our customer service team contacts you to discuss this further. Warm regards, Lindsay Cartridge People

Posted 1 week ago

“The actual cartridges sold are really good but the delivery by Evri has now been chosen by the company .When my last order was delivered the driver was obviously running late and left my package at the top of my drive propped up against my garage.Had we not have seen the headlights of the van it would have been left outside on the night we had very heavy rainfall and the package would have been wrecked all because of the bone idle courier.”

Helpful Report

Posted 1 week ago

Thank you for your feedback, Bantock. We're pleased to hear that you enjoy the quality of our cartridges, but we sincerely apologize for the delivery experience you had. It’s disappointing to learn that your package was improperly left, especially in bad weather conditions. We appreciate your patience and will be sure to relay your concerns to our courier service. Your satisfaction is important to us, and we’ll strive to ensure that such incidents do not happen in the future. If you have any further issues or need assistance, please reach out to us. Warm regards, Team Cartridge People

Posted 1 week ago

“Had 2 of their own brand toner cartridges sent but neither work in my printer. Replacement was sent quickly hence not giving 1 star but as this hasn’t worked I’m struggling to offer more stars. I now need to contact them again to probably either get a refund or order a branded cartridge.”

Helpful Report

Posted 2 weeks ago

Thank you for your review, and I'm truly sorry to hear that the toner cartridges did not work for your printer. I appreciate your understanding regarding the quick replacement, and I completely understand your frustration. Please contact our team directly, and we will do our best to resolve this situation promptly. Warm regards, Team Cartridge People

Posted 1 week ago

“In itself purchase fine, but the insistent messages (including a direct phone call) urging me to change the order to their own brand product put me off from ever using them again.”

Helpful Report

Posted 2 weeks ago

Good Morning, Thank you for your review, and I’m sorry to hear that our follow-up communications were off-putting. The intent behind our calls is to ensure you have all the information you need and to offer potential savings, but I understand that it may not have come across as intended. Your feedback is invaluable, and we will certainly take it on board to enhance our approach. If there's anything further you'd like to discuss, please don't hesitate to reach out. Warm regards, Team Cartridge People

Posted 1 week ago

“I ordered own brand ink toners with the incentive that CP would donate to an easy fundraising cause. I have paid for the items and have had them delivered, BUT CP decline to honour their donation. I feel hood winked.”

Helpful Report

Posted 2 weeks ago

Hello Wai, Thank you for taking the time to share your thoughts with us. I’m truly sorry to hear about your disappointment regarding the donation process. It’s important to us that our customers feel valued and supported, especially when it comes to contributing to meaningful causes. Please rest assured that your feedback will be reviewed, and we will aim to clarify our donation policies moving forward. If you have any other concerns or questions, don’t hesitate to reach out to our customer service team. I can see from your order that a discount code was applied and therefore, this is why it was not honoured. *Donations are not paid on purchases of original toner, HP toner *Please note that all sales completed through the Google Checkout will receive a 3.5% donation, *Please note, purchases made via your mobile or tablet will not generate a donation. Please use your computer to ensure your cause benefits. *If you use an offer or vouchercode not displayed on the easyfundraising site then your order may not be eligible for a donation. With the printer donation no donation is paid on printer warranty - only the actual printer. Best wishes, Team Cartridge People

Posted 1 week ago

“I received a faulty cartridge. I informed the seller and it took 3 days to resolve the issue because they wanted additional information.”

Helpful Report

Posted 2 weeks ago

Thank you for your review, Ronald. I apologize for the inconvenience you faced with the faulty cartridge and the delay in resolving the issue. We appreciate your patience as we work to ensure that we have all the information needed to assist you effectively. Your feedback helps us improve our service, and we strive to make the process smoother in the future. Warm regards, Team Cartridge People

Posted 2 weeks ago

“The packaging was not very secure and the cartridge outer box was crushed when delivered. Fortunately, the cartridges appear to be undamaged.”

Helpful Report

Posted 2 weeks ago

Thank you for your review. I'm sorry to hear that the packaging was not secure during delivery and that the outer box was crushed. We appreciate your understanding that the cartridges themselves were undamaged. Your feedback about the packaging is important to us, and we will certainly look into improving our shipping methods to prevent such issues in the future. Warm regards, Team Cartridge People

Posted 2 weeks ago

“I purchased a printer from Cartridge People before, and was very happy with the product. Just ordered an original HP toner cartridge, a product I've happily used before. I received a call from Cartridge People, suggesting I change to their own version of the cartridge as it was cheaper/offered more print capacity. I explained that I had bad experiences with non-official cartridges before - some not recognized by my printer, others with poor print quality. And a friend had bad experience with their own brand. I said I simply wanted to stick with my original order, thank you. Reply I received was "yeah, just trying to save you money" in an acidic and condescending tone. This was a pushy, unrequested call, treating me in an condescending manner because I chose a HP brand cartridge over their own brand. Do Cartridge People consider this an acceptable standard of service?”

Helpful Report

Posted 3 weeks ago

Good Afternoon, Thank you for providing your feedback. We're truly sorry to hear about your experience during the call regarding your toner cartridge order. We strive to assist our customers in the best way possible, and it’s clear we fell short in this instance. We completely understand your preference for original products, especially when you’ve had previous experiences with alternatives. Your comfort and satisfaction are our priorities, and we appreciate your loyalty to the HP brand. I will ensure a member of our customer service team contacts you to discuss this further. Thank you again for your understanding. Best wishes, Lindsay Cartridge People

Posted 3 weeks ago

“Cartridge People themselves excellent, but they will insist on using Evri ..... two packages lost out of 6 in last two years.”

Helpful Report

Posted 4 weeks ago

Good morning Neil, Thank you for taking the time to leave your review. We're glad to hear that you appreciate Cartridge People but are truly sorry to learn about the issues you've faced with Evri. We understand how frustrating it can be when packages go missing, especially when it impacts your experience with us. I can see that you have been in touch with our Customer Services Team and a refund has been provided. We appreciate your feedback regarding your shipping options, and it's always valuable for us as we continue to assess our partnerships and services. If you'd like to discuss this further, please don't hesitate to reach out via our contact page or email us at customerservice@cartridgepeople.com. Thank you for your understanding. Best regards, Gemma Cartridge People

Posted 3 weeks ago

“1st delivery never arrived, i had to chase this up rather than being advised of delivery issues. Replacement was going to take too long to arrive so cancelled the order.”

Helpful Report

Posted 1 month ago

Good morning. Thank you for your review and for bringing this to our attention. We're very sorry to hear that your first delivery did not arrive as expected and for the inconvenience this caused you. We understand how frustrating it can be to have to chase up on delivery issues. I glad you have sorted this, we are always happy to help. Kind regards Lucy The Cartridge People Team

Posted 1 month ago

“I have chosen "poor" as the service I have received is not acceptable. I recently received two XL cartridges, one black and one colour. I have yet to load the colour cartridge, but the black one, which I have loaded is faulty. It generates an error message from HP (my printer) as follows "Only one set of instant ink ready cartridges can be used in a printer. Remove and replace with other cartridges." The old cartridge, now empty, operated satisfactorily, and I have purchased a new cartridge from elsewhere, and this works OK as well. So the problem is clearly with the cartridge you have sent me. I do not, and never have, had an "instant ink" contract with HP. Please send a replacement. I will happily return the defective cartridge. My phone number is : 07510 111085 should you wish to discuss.”

Helpful Report

Posted 1 month ago

Dear Keith, Thank you for sharing your experience, and I sincerely apologize for the inconvenience you've encountered with the black cartridge. I understand how frustrating it must be to deal with error messages, especially when everything else is functioning as it should. We take product quality very seriously and would be more than happy to assist you in resolving this issue. I can see that you have spoken to us on 9th May 2025 and we are awaiting to hear from you. I will get a member of our Customer Services Team to contact you shortly. If you have any further questions or concerns, please don’t hesitate to reach out. Kind Regards, Gemma Cartridge People

Posted 1 month ago

“I buy twice for my printer ink it’s doesn’t fit on my printer it’s was totally waste of my money before what I order I order same but this two times what I buy it don’t work I open from the package I don’t know it will refund my money or no my printer was HP ENVY5020”

Helpful Report

Posted 1 month ago

Dear Shova, Thank you for your review – we appreciate your feedback. I’m sorry to hear that the cartridges you purchased didn’t fit your HP ENVY 5020 printer as you expected. It’s frustrating to encounter such issues, especially when you rely on your printer. I can see we have been in contact with yourself in regards to the email but have had no response. I will ensure a member of our customer service team contacts you to discuss this further. Best regards, Lindsay Cartridge People

Posted 1 month ago

“I have used Cartridge People many times and have always been pleased with them. However, on this occasion I was very disappointed with the quality of their packing of my purchased goods. I had bought a ream of paper and printer cartridges (these were in a padded envelope within the box) that ‘rattled around’ in the cardboard box. Upon delivery the box had been repaired by the courier to keep contents intact but the movement and flexing of the team had loosened the wrapping. Not impressed and suggest they use better quality packaging!”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience with us. I’m sorry to hear that the packaging of your recent order didn’t meet your expectations. We strive to ensure that our products arrive in perfect condition, and I appreciate your feedback regarding the need for better quality packaging. Your comments will be taken into consideration as we continually look for ways to improve. Best wishes, Cartridge People

Posted 1 month ago

“Paid for next day delivery but 2 days later items had still not arrived. Cancelled the order....hugely disappointed”

Helpful Report

Posted 1 month ago

I’m really sorry to hear that your order didn’t arrive as expected. It’s frustrating when things don’t go as planned, and I completely understand your disappointment. We’re committed to providing a better experience to all our customers. Best regards, Cartridge People

Posted 1 month ago

“Ordered the original hp300 cartridges, and got call saying they do own brand for same price but more ink, so thought I'd try. Very disappointed, it made orienting very blurry and hard to read, so won't be doing that again.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Angela. I'm sorry to hear that you were disappointed with the performance of our own brand cartridges. Your experience is important to us, and I’ll make sure to share your concerns with our team. We appreciate you giving them a try. I see we have not had any direct correspondence from you. Please contact our team and will will do our very best to resolve your issue. Remember all of our products are fully guaranteed. Kind Regards, The Cartridge People

Posted 2 months ago

“Ordered,OK arrived on time allwell”

Helpful Report

Posted 2 months ago

Hi Derek, Thank you for your review. I'm glad to hear that your order arrived on time. However, I notice that your rating suggests there may be some concerns. If there's anything specific you'd like to share please contact our customer service team. We appreciate your input as it helps us enhance our service. Looking forward to your response. Kind Regards, Lindsay Cartridge People

Posted 2 months ago

“Not satisfied with the responce to my previous emails.”

Helpful Report

Posted 2 months ago

Hi Ivan, Thank you for sharing your feedback. I’m sorry to hear that you're not satisfied with the response to your previous emails. It’s important to us that all our customers feel heard, and I understand how frustrating this can be. You have been advised correctly, we do require images to investigate further. Please consider reaching out to our Customer Service Team again, as they are committed to resolving any issues you may have. Best regards, Cartridge People

Posted 2 months ago

Cartridge People is rated 4.8 based on 112,860 reviews