Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 118,143 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 118,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy however let down by Evri who didn't deliver for 3 days”

Helpful Report

Posted 3 days ago

Thank you for your feedback, Ian. We’re sorry to hear that your delivery experience with Evri was not up to par. We understand how frustrating delays can be and appreciate you bringing this to our attention. Your comments are valuable to us as we aim to improve our service. We hope for the opportunity to serve you better in the future. Unfortunately, Evri is not a next day service, however we do offer a next day service at checkout with DPD. Warm regards, Team Cartridge People

Posted 3 days ago

“While the selection of products, prices and purchasing process are all good, I do find myself intensely irritated and put off the company by the post-purchase calls I have received where a representative tries to persuade me to swap my choice of proprietary cartridges with own brand ones. I found the last one particularly annoying as despite being told countless times that I had made my choice and didn’t want to change it, the representative persisted in trusting to persuade me to buy own-brand cartridges. I did not want to be rude but I found myself ending the call quite abruptly because he works not LISTEN to what I was telling me and seemed to think that if he kept on at me, I’d give in. I was so annoyed by even being phoned up in the first place after placing the order for the product I had deliberately chosen that it puts me off ordering from you again”

Helpful Report

Posted 5 days ago

Thank you for your feedback, Kim. We apologize for the frustration caused by our follow-up calls. Our intention is to provide options, but we understand that persistence can be bothersome. Your comments will help us refine our approach to ensure our customers have a pleasant experience. We appreciate your honesty and hope to regain your trust in the future. Best wishes, Team Cartridge People

Posted 5 days ago

“If they changed couriers to have the delivery within 48hrs as advertised then I’d rate them higher.”

Helpful Report

Posted 5 days ago

Thank you for your review, Laurence. We're sorry to hear about the delay in delivery. We understand how frustrating it can be when expectations are not met. Your feedback about the courier service is valuable, and we will consider it as we strive to enhance our delivery options. Thank you for bringing this to our attention, and we hope to serve you better in the future. Best wishes, Team Cartridge People

Posted 5 days ago

“I used Cartridge People for a next day supply. They used Evri to deliver and I waited in daily but it did not arrive for 4 days.”

Helpful Report

Posted 6 days ago

Thank you for your review, Gillian. We're genuinely sorry to hear about the delay with your delivery from Evri. We understand how important it is to receive your supplies on time. On this occasion you did not opt for Next day delivery, we do offer this service using DPD - this is available at checkout. Warm regards, Team Cartridge People

Posted 6 days ago

“I didn't appreciate the high pressure sales call trying to convince me to buy a generic.”

Helpful Report

Posted 1 week ago

Thank you for your feedback, Robert. We're sorry to hear that you felt pressured during the sales call. Our intention is to provide helpful information, not to create discomfort. We value your insights and are always looking to improve our communication. If there’s anything more we can assist you with, please let us know. Warm regards, Team Cartridge People

Posted 6 days ago

“My previous purchase, earlier this year, of your own brand cartridges which you recommended, proved a waste of money because they are not compatible with my printer. I have now bought an original brand cartridge which works, but when inserted brand-new, the printer's flashing red light indicated that it was low on ink. I am not impressed with the products you have sold me.”

Helpful Report

Posted 1 week ago

Thank you for your feedback, Stephen. I'm sorry to hear that our own brand cartridges didn’t work with your printer and that you experienced issues with the original cartridge as well. We understand how disappointing it can be when products don’t meet expectations, and we appreciate you bringing this to our attention. I see you have not been n touch with our support team ! Please contact us directly as all of our products are fully guaranteed Warm regards, Team Cartridge People

Posted 6 days ago

“Delivery was bad again (second time) dropped off at the local shop( 40min walk).”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your experience. I’m really sorry to hear about the delivery issues you've encountered again. I understand that a 40-minute walk to collect your order is far from ideal. We appreciate your feedback about the delivery service, and I assure you we are always looking for ways to improve. Please know that your comments will help us address these concerns moving forward. If there’s anything else we can do to help, don’t hesitate to reach out. Best wishes, Team Cartridge People

Posted 6 days ago

“Absolute nightmare to deal with. Dreadful experience with carrier dpd. My order which I believe could have gone through my letter box was taken away to await collection in central Woking next to Coop 26 High Street. There is no such place I found hsaving gone into Woking specially so where is it. Besides which in my village of ST Johns there is a dpd collection locker only 100 yards from my house. Why wasn't it left there The contact form to customer service is worded so that I can't give complaint details I would like a refund please”

Helpful Report

Posted 1 week ago

Thank you for your feedback. I'm sorry to hear about the confusion with your delivery and the frustration it caused. We understand how important it is for orders to arrive smoothly, and I apologize for any inconvenience this has created. Your comments about the delivery options and customer service form are noted, and we'll work on improving these aspects. We have tried to call you, and emailed. However, we will try again this afternoon. Kind regards, Team Cartridge People

Posted 1 week ago

“While I am happy with the toner cartridges, I am very unhappy with the delivery process. Having ordered my new cartridges on Thursday 2nd October for next day delivery, I didn't receive it until Wednesday 8th October after chasing teice with Evri Customer Services. In my experience Evri offers poor service: previous orders due to be delivered to my home (in a gated community) have repeatedly been misdelivered to sit outside the front door of other properties or left inside the main gates. With this poor experience in mind, I requested delivery to the local vilage ParcelShop. Although tracking showed it was sent out for delivery to the ParcelShop on 3rd October and then 5th October, tracking showed that no delivery was made. When I chased with Customer Services a very helpful person checked for me on a daily basis and then escalated the matter to the delivery driver's manager. I suggest that you consider changing your delivery company.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your experience with us. We’re glad to hear that you're satisfied with the toner cartridges, but we’re sorry to learn about the difficulties you faced with the delivery process. We understand how frustrating it can be when things don't go as planned, and we truly appreciate your feedback regarding our courier service. Furthermore, we appraise your feedback and this will be passed on to the relevant department. Warm regards, Team Cartridge People

Posted 1 week ago

“Have used cartridge people many times before. Ordered replacement catridges for pinting of menu's for my business as one had run out. Paid extra for next day delivery £5.95. Someone was at the premises at time of delivery however the driver made a feable attempt at alerting us. The catridges turned up 2 days later. After complaining a customer rep called me, they would not refund the £5.95. When I said well Ill just go else where in future for cartridges the response was basically, thats your choice. I would estimate they will loose in the region of £2500 of business across my establishments in the coming year. Very short sighted.”

Helpful Report

Posted 2 weeks ago

Good Afternoon, I sincerely apologise for the inconvenience you've experienced with your recent order and the delivery service. We always aim to provide timely delivery, and I'm sorry we fell short this time. Your feedback on our customer service is noted, and I will ensure it is shared with the relevant team. It's disappointing to hear that you felt dismissed, as we truly value our customers. Thank you for sharing your thoughts, and I hope we can improve your experience in the future. Warm regards, Lindsay Cartridge People

Posted 2 weeks ago

“After purchasing a box of new ink (original brand) i eas contacted by a woman which tried to "upgrade" to the shop's own brand, which I tried before and it resulted be to exteenly inferior. This woman did not take it a no for answer and tried to sell over the phone over and over, and it was quite annoying. This drove my decision to never buy again from this shop, as lack of respect for the customer is a deal breaker for me.”

Helpful Report

Posted 3 weeks ago

I am sorry to hear this has happened to you, I have passed your review to the relevant department for them to look into further. You have been suppressed so we wouldn't call you again. Please accept my sincere apologies for the inconvenience caused. Kind Regards, Sarah

Posted 2 weeks ago

“The cartridges are as ordered but I did not appreciate the attempt to persuade me to buy your own label cartridges instead of originals”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. We appreciate your input regarding our suggestions for alternative cartridges. Our intention is to offer you the best possible options, but we understand that preferences vary. Your thoughts help us improve our service, and we hope to provide a more positive experience in the future. Warm regards, Team Cartridge People

Posted 3 weeks ago

“I ordered HP genuine toner & received a sales call to upsell me. It sounded good as I was told I’d get double the product for a small amount more cash. I refused initially and the salesman went into pitch a couple of times when I eventually agreed to take the offer. I got sent non authentic toners of the larger quantity. I called to query this and was told that the sales person said ‘compatible’ during the call. Something I clearly missed. I complained and requested some reduction due to this situation. The person agreed they’d take the complaint on and would refer back to me with a decision. No such call was received. Left a bit of a sour taste……. The delivery was also problematic. The package was left on the doorstep of an empty house. I called the courier service who apologised and directed me to a different address to retrieve the goods. They weren’t there and I was left to hunt around to locate it. This was a high value package that was not signed for, not photographed at an open door, but simply left at a closed door of an empty house and could have easily been stolen. A bad experience all around.”

Helpful Report

Posted 1 month ago

Dear Kevin, Thank you for your review. I was very sorry to read of the issues with your recent order. I will get a member of the Management team from our Customer Service team to contact you regarding this matter. Once again, please accept my sincere apologies for the inconvenience caused. Kind regards Simon Cartridge People

Posted 1 month ago

“Nothing wrong with the product but VERY disappointed with the delivery time... 3 times Evri notified me they were unable to deliver, almost inferring it was my fault and causing me great frustration! Shall think twice about using CP again!”

Helpful Report

Posted 1 month ago

Thank you for your review and for sharing your concerns about the delivery time. I sincerely apologise for the issues you've experienced with Evri and understand how frustrating it can be. Your feedback is important to us, and we will address this with our courier to help improve the delivery process in the future. We appreciate your consideration in using us again, and we hope for a better experience next time. Warm regards, Team Cartridge People

Posted 1 month ago

“As always, the cartridges I ordered were sent the same day I ordered them, but ten days later they hadn't arrived. Not the fault of CP, but EVRI who are useless.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. I'm glad to hear that your order was dispatched promptly. I understand how frustrating it can be when delivery delays occur, especially when it’s out of our hands. We appreciate your patience and your understanding regarding the situation with EVRI. If there's anything else we can assist you with, please don't hesitate to let us know. Warm wishes, Team Cartridge People

Posted 1 month ago

“Having placed an order I was expecting it to arrive reasonably quickly. Unfortunately I had to contact customer services to find out the status of my order. I was informed that their supplier had said the item was out of stock allegedly they were expecting a delivery that day. Not much use to me as I was waiting to use my printer!! Disappointed that my order had not flagged up as not available and I had to chase it up. Amazingly my bank account was debited immediately.”

Helpful Report

Posted 1 month ago

Dear Dave, Thank you for your feedback, and I'm truly sorry to hear about the issues you faced. I can see that we have emailed you the tracking information for your order, and it looks like it is out for delivery. Please note, most deliveries do arrive between 1–3 days. However, we ask that you please allow 5 working days for delivery. I understand how frustrating it can be to chase up an order, especially when relying on it for your printer. Your comments are important and will help us improve our communication moving forward. If you do wish to discuss this further, please get back in touch with our Customer Service Team. Warm wishes, Caroline. Team Cartridge People.

Posted 1 month ago

“When in the checkout area ,I was enable to select the payment and deliver method select,had to change to next day option and another payment source even having stored preferred source. not happy:(”

Helpful Report

Posted 1 month ago

Dear George, Thank you for your feedback, and I'm sorry to hear about the difficulties you experienced during the checkout process. It’s frustrating when things don’t work as expected, especially with payment options and delivery methods. If you do require help while placing orders, please call our Customer Service Team, who will be happy to assist with placing orders. If you would like to discuss this further, please do give them a call: 0203 001 0234. Best wishes, Caroline. Team Cartridge People.

Posted 1 month ago

“I ordered brand named cartridges, I was contacted by a cartridge people sales person who persuaded me to purchase cartridge people cartridges instead, I was assured the cartridges would fit. They didn't. Lindsay tried hard to rectify the problem to no avail. A refund for the cartridges was swift, thank you. However,I was charged for glossy paper that was delivered with the cartridges. I didn't order the glossy paper, nor would I use it. I was asked to return it before a refund would be given. I am still waiting for Evri to collect, they have failed to collect on expected day. I waited in all day. Not happy. Not a good experience from cartridge people.”

Helpful Report

Posted 1 month ago

Dear Jo, Thank you for taking the time to share your experience with us. I sincerely apologize for the issues with the cartridges and the glossy paper that you received unexpectedly. It’s disappointing to hear that the alternative cartridges didn’t fit and that the return process with Evri has been frustrating. I'm glad to hear that Lindsay was able to assist you with the refund for the cartridges, but I understand that the situation with the glossy paper has been less than ideal. Your feedback helps us identify areas where we can improve our service, and I appreciate your patience as we work through this. Wishing you a more positive experience in the future. Warm regards, Team Cartridge People

Posted 1 month ago

“We ordered the cartridge on 17th August and we needed this at the latest for 20th August. The package finally was delivered on 31st August.”

Helpful Report

Posted 1 month ago

Dear Lee, Thank you for sharing your experience, and I’m truly sorry to hear about the delays in delivery. We understand how important it is for our customers to receive their orders on time, and it’s disappointing to know we didn’t meet your expectations this time. Your feedback is crucial as we work to enhance our service and delivery processes. We appreciate your patience while we address these issues. Wishing you a better experience next time. Warm regards, Team Cartridge People

Posted 1 month ago

“Firstly, Lindsay in Customer Service helped resolve the issue with a replacement, so this isn't a problem with her or the service she provided. I ordered a brand new Cartridge People own brand toner for my printer. I opened it up, it was sealed, had plastic protection cover on, so all seemed good. Installed into printer and the screen continued to say 'Toner is empty'. This is the third problem I've had with CP brand toners. Usually it's that they're well within their lifespan and lines start appearing down one side of the prints, but this time was just that either their toner was empty or the chip on the cartridge the printer reads from, was faulty - I was advised to clean the chip with a damp cloth which I did, but it didn't resolve the issue. Either way for £33 you expect the item to work. Yes Cartridge People replace them (as well they should) by why are their own brand items so poor and unreliable? We once had a sales call from Cartridge People encouraging us to switch from branded cartridges to their own - not in a million years, and I wouldn't recommend anyone do it. Can you get almost every other branded toner/cartridge quickly and efficiently? Sure you can, in that respect Cartridge People excel. But their own branded hardware is poor, unreliable and guaranteed to go wrong. The image I attached was displayed AFTER the new cartridge was installed, by the way. Just not good enough.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback. We’re glad Lindsay was able to assist you, but we're sorry to hear that you faced issues with one of our own brand toners. It’s disappointing to learn that your experience has not lived up to expectations, especially as you have been ordering since 2019 and had no previous issues with these toners. We strive for quality and reliability, and your concerns about the performance of our products are being taken seriously. Your feedback is crucial in helping us improve, and we’re sorry for the frustration this has caused. Please know that we are here to help, and we appreciate your insight. Warm regards, Team Cartridge People

Posted 2 months ago

Cartridge People is rated 4.8 based on 118,143 reviews