Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 118,143 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 118,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear Sir or Madam I was very happy with my ourchase of the cartridge set - but a little diappointed in that the balck cartridge was not the large one I was expecting.”

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Posted 1 day ago

“Having made my selection to purchase original manufacturers replacement cartridges. I was disappointed to receive a phone call from you to change my order to your own buy your own brand cartridges. Disappointing.”

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Posted 1 day ago

“Really pleased with advice and service from Si Bennett re issue with leaking toner cartridge. Replacement arrived the following day.”

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Posted 5 days ago

Thank you for your review, Andrea! We're delighted to hear that Si provided you with helpful advice and that your replacement toner arrived promptly. It's great to know we could assist you with your issue. If you need anything else in the future, don’t hesitate to reach out! Warm regards, Team Cartridge People

Posted 5 days ago

“Dissappointing delivery service”

Helpful Report

Posted 5 days ago

Thank you for your feedback. We're truly sorry that our delivery service did not meet your expectations this time. We understand how disappointing it can be when things don't go as planned. Your comments are important to us, and we'll certainly take them into consideration as we work to improve our services. We appreciate your understanding and hope to provide you with a better experience in the future. Best wishes, Team Cartridge People

Posted 5 days ago

“Very disappointed this time the yellow didnt last put in one day had gone the next never Had that before”

Helpful Report

Posted 1 week ago

Thank you for your review, Daphne. We're sorry to hear that the yellow cartridge didn't meet your expectations this time. It’s important to us that our products perform as they should. Your experience is valuable, we do offer a full guarantee and support - please contact the team for assistance. Warm regards, Team Cartridge People

Posted 6 days ago

“Only three star because your courier managed to misplace my order...but you were very good to replace my order straight away when I got in touch...and it was delivered asap”

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Posted 1 week ago

“Your brand doesn't fit in my for some reason”

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Posted 1 week ago

Thank you for your review, Navjiwan. We appreciate your honesty regarding your experience with our brand. We're continually striving to ensure that our products suit everyone's needs, so your feedback is valuable to us. Warm regards, Team Cartridge People

Posted 6 days ago

“Cartridge was supplied at the advertised price and on time. Unfortunately the cartridge has never actually worked, and I had to replace it with a genuine HP301 cartridge the same day. Repeated attempts to reinstall it have all resulted in an error message. Cartridge People did return my purchase price promptly, but not the cost of carriage which meant I lost money on the postage and still had to pay full price for a new cartridge. We live and learn.”

Helpful Report

Posted 1 week ago

Thank you for your review, Mark. We're glad to hear that your order was delivered on time and at the advertised price. However, we're truly sorry to know that the cartridge did not work as expected. Your feedback is important to us, and we'll use it to enhance our services in the future. If you have any further concerns or need assistance, please don't hesitate to reach out. Warm regards, Team Cartridge People

Posted 6 days ago

“Cartridge People themselves were quick and efficient at despatching my order. Unfortunately they use Evri as their courier, a name that always makes my heart sink when they are handling my order with any supplier. Sure enough my order disappeared without trace and Cartridge People had to send another one which did arrive. Using Evri does the business no favours at all.”

Helpful Report

Posted 1 week ago

Thank you for your review, Vaughan. We're glad to hear that you found our dispatch quick and efficient. However, we sincerely apologize for the inconvenience caused by the issues with our courier, Evri. Your feedback is invaluable, and we are always looking for ways to enhance our delivery service. For future reference, we also use DPD - you can select this at check out. If you have any further concerns or need assistance, please don't hesitate to reach out. Warm regards, Team Cartridge People

Posted 6 days ago

“The use of EVRI as a delivery partner courier should be reviewed. After 10 days waiting for delivery, my order went 'missing'. DPD to the rescue. They came on board and delivered in 2 days. Well done.”

Helpful Report

Posted 1 week ago

Thank you for your feedback, Daniel. We’re sorry to hear about the delivery delays you experienced and understand how frustrating it can be when an order goes missing. We're glad to know that DPD was able to come through for you in the end. Your comments regarding our delivery partner are valuable, and we take them seriously as we continuously strive to improve our service. If you need any further assistance, please feel free to get in touch. Best wishes, Team Cartridge People

Posted 6 days ago

“I like your company. But you really need to change your courier! EVRI told me my cartridge was out for delivery on the Monday. But didn't deliver it till the following Sunday! 6 days late.. and no communication or delivery updates! Hopeless....”

Helpful Report

Posted 1 week ago

Dear Hugh, Thank you for your review. I was sorry to read of the delay with your delivery Your feedback about using a different courier is valuable, and we will certainly take it into consideration as we strive to improve our service. We appreciate your understanding and are always here to assist you further. If you need anything further, please do not hesitate to contact us. Best wishes, Cartridge People

Posted 1 week ago

“Unfortunstely one of the black cartridges did not work.”

Helpful Report

Posted 1 week ago

Dear David, Thank you for your review. I was very sorry to read of the issues with the cartridge. I will get a member of our Customer Service team to contact you to help you. Kind regards Cartridge People

Posted 1 week ago

“I placed an order which didn’t process properly. I received 3 emails and 3 phone calls within 24 hours, when I already knew I had to re order. Is the company that desperate for a £40 order? Really disappointing!”

Helpful Report

Posted 1 week ago

Thank you for sharing your experience, We’re sorry to hear about the communication you experienced regarding your order. We strive to ensure a smooth ordering process, and your feedback is important to us. We appreciate your patience and understanding as we work to enhance our service. Warm regards, Team Cartridge People

Posted 1 week ago

“I have brought this to your attention before. I only want Canon Inks, I do not want yours. When I make my order you choose to mix canon inks with yours thus making the order confusing. In the past I have mistakenly ordered one of your inks. Why don't you listen and do something about this??????”

Helpful Report

Posted 1 week ago

Thank you for bringing this to our attention, Richard! We apologize do apologize if there has been any confusion. Your preference for Canon inks has been noted, and we appreciate your feedback as it helps us improve our service. I will have one of our Customer Service Team members to get in touch. Warm regards, Team Cartridge People

Posted 1 week ago

“Thankfully they provide the cheapest brand named ink Canon. BUT why so expensive and seems getting lesser in volumn Do the "bootleg" cheaper cartridges work past experience my Canon printer refused to accept?”

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Posted 2 weeks ago

“Never had to return and products turned up on time Good value and good service I return as a repeat customer because I am happy with the product value and courteois service”

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Posted 2 weeks ago

“Very prompt delivery. Have not used the cartridges yet.”

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Posted 2 weeks ago

“The cartridge arrived a day late due to the carrier, but the carriage I paid for has been refunded.”

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Posted 3 weeks ago

Dear Edward, Thank you for your review! We're sorry to hear that your cartridge arrived later than expected due to the carrier. We appreciate your understanding and are glad that we could process the carriage refund for you. Your feedback is important to us, and we continually strive to improve our service. Warm regards, Team Cartridge People

Posted 2 weeks ago

“Easy ordering process for ink for a Brother printer, however the following day received 2 phonecalls and a voicemail message trying to sell their own branded inks. On the second call when i said i wanted to stick with the Brother Genuine Ink the phone was just put down without a thank you or goodbye.”

Helpful Report

Posted 3 weeks ago

Good Morning, Thank you for your feedback. We're pleased to read your comments regarding the easy order process. However, I'm sorry to learn that our follow-up phone calls felt excessive. We aim to assist, not pressure, and we appreciate your insight. We'll certainly review our approach to improve your experience. Warm regards, Team Cartridge People

Posted 3 weeks ago

“I received a defective cartridge (first ever problem with an order). Lucy responded very quickly and replacement cartridge delivered in two working days. Thank you Cartridge People and Lucy. Always great service.”

Helpful Report

Posted 3 weeks ago

Good Afternoon, Thank you for your review, Jeffrey! We’re truly sorry to hear about the initial issue with your cartridge but delighted that Lucy was able to assist you promptly. We appreciate your understanding and your praise for our service. If you need anything else in the future, please don’t hesitate to reach out! Warm regards, Team Cartridge People

Posted 3 weeks ago

Cartridge People is rated 4.8 based on 118,143 reviews