Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,726 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,726 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yeah you guys are fine but I’m still waiting for the delivery via “Evri” …… I think it’s about 2 weeks but may 3 ….. I’ve only chased you up once so maybe I should be more proactive ….. what do the Cartridge People think ?”

Helpful Report

Posted 16 hours ago

“The service is good. But the Black cartrige I replaced faild before |I expected it to and its teplacement only printed around 20 sheets, either the cartriges were under filled or they were faulty. After many years I am suptised to have two poor cartriges.”

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Posted 1 day ago

“Previously bought your own brand cartridges for my Epson printer after being persuaded by a follow up phone call . Unfortunately they only worked intermittently and then not at all . My new order for genuine epson cartridges are working fine even though persuasion was still tried on the phone to get me to change to your replacement cartridges .”

Helpful Report

Posted 6 days ago

Good afternoon, Thank you for sharing your experience with us. We're disappointed to hear that our own brand cartridges did not meet your expectations. I will get someone to contact you to sort this. Kind regards, Team Cartridge People

Posted 5 days ago

“I ordered a printer ink cartridge. The price was excellent but the delivery via Evri was very poor, I waited 10 days.”

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Posted 6 days ago

Good afternoon, Thank you for taking the time to leave a review. We're glad to hear you were pleased with the price of your ink cartridge, but we sincerely apologise for the delivery delay you experienced with Evri I can see you have spoken to us about this. Your feedback is valuable, and we will certainly address this with our shipping partners to improve future experiences. We appreciate your understanding and hope to provide a smoother service next time. Kind regards Team Cartridge People

Posted 6 days ago

“I ordered Epsom cartridges, as I don't like using third party inks in my printer (I have destroyed printers in the past by using these!) I received a phone call from Cartridge People offering me cartridges containing more ink for the same price as the ones I had ordered, I accepted this offer as I was assured they still contained Epsom ink, However having received these cartridges, I have examined them thoroughly and can not see any wording that describes them containing Epsom ink. Not a happy customer!!”

Helpful Report

Posted 1 week ago

Dear Helen, Thank you for your review and for sharing your concerns. I will make sure someone contacts you. Kind regards Team Cartridge People

Posted 5 days ago

“Unfortunatly Catridge People chose to use Evri as a delivery option. Items ordered still had not been delivered after 10 days so order was cancelled, however still waiting to receive a credit note. Whle Cartridge Peopls choose to use Evri then I will have to shop elsewhere. Price match was good though.”

Helpful Report

Posted 1 week ago

Good morning, Thank you for sharing your feedback with us. We're sorry to hear about your experience with the delivery service, we rely heavily on couriers. We understand how frustrating it can be when your order doesn't arrive as expected. I will get a Member of the Business Team to contact you regarding your credit note. Should you need anything in the meantime, please do not hesitate to reach out. Kindest regards, Caroline. Team Cartridge People.

Posted 1 week ago

“Prices and delivery times are great. The only issue I have is that after several issues with re-manufactred cartridges, they still call us and try to push the re-manufactured cartridges after ordering the original cartridges. With our first order with this company they convinced us to use the re-manufactured cartridges - they were absolute garbage and we went back to the original cartridges......after a couple of orders they convinved us that the problems with the re-manufactured cartridges had been overcome and can you try them again, which we did.............the Cyan cartridge leaked heavily and we had to strip and clean the whole printer and throw the re-manufactured cartridges away. We're not using the re-manufactured cartridges again, stop with the pushy sales calls or we'll just buy our cartridges elsewhere ! Yes we know they will save us money.....but we also know that you push these because you make far more money off them. The recent sales call I took, the salesman was pushy, unpleasant and talked to me like I was a child.”

Helpful Report

Posted 1 week ago

Dear Howell, Thank you for taking the time to share your experience with us. We're pleased to hear that you found our prices and delivery times satisfactory. However, we sincerely apologise for any inconvenience caused by the sales calls and the issues you've faced with our re-manufactured cartridges. I can see that your account has been suppressed from any further sales call. Therefore, you will no longer gets these. If there's anything else we can assist with or if you have further questions regarding this, please don’t hesitate to let us know. Warm regards, Caroline. Team Cartridge People.

Posted 1 week ago

“Order arrived promptly and as ordered. However, mobile number requested and given which resulted in a stream of calls to this number. You delivered what I ordered, so I can only assume attempted calls were not actually about the order or the delivery. If call is not about order or delivery, I do not wish to hear from you. Please note and take action accordingly. I have made note, and will not be giving my mobile number for future orders.”

Helpful Report

Posted 1 week ago

Dear Trish, Thank you for your feedback! We're glad your order arrived promptly and as expected. We sincerely apologize for the unnecessary calls to your mobile number; this is certainly not our intention. Your preference regarding communication has been noted, and we appreciate your decision to share your concerns. I will have one of our Customer Service Team members contact you. Warm wishes, Alison Cartridge People

Posted 1 week ago

“After a short period on chat, my problem was resolved very amicably”

Helpful Report

Posted 1 week ago

Good Afternoon, Thank you for your feedback! We're pleased to hear that your issue was resolved amicably through our chat service. If you ever need further assistance, don't hesitate to reach out. We're here to help! Warm wishes, Team Cartridge People

Posted 1 week ago

“Not started using them yet, but next day delivery didn't happen, it was 4 days. Was left outside my garage at the back of my property, not in a safe place, anyone could have taken it.”

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Posted 1 week ago

“Great product, have used for years with no problem. Not impressed by delivery time took over a week, so much for 1-3 days”

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Posted 1 week ago

Dear Anthony, Thank you for your feedback! We're glad to hear that you've enjoyed our product for years. We apologize for the delivery delay you experienced; we're continually working to improve our service and appreciate your patience please note the standard delivery can take up to 5 days so anything after that please4 do call or email us and we can help. Kind regards, Team Cartridge People

Posted 1 week ago

“Good value product as always only let down by the delivery company who stated item delivered when it had not. After several email with Evri it mysteriously was left on the doorstep 3 days later.”

Helpful Report

Posted 1 week ago

Dear John, Thank you for your review! We apologize for the delivery delay you experienced please note the standard delivery can take up to 5 days so anything after that please do call or email us and we can help. Kind regards, Team Cartridge People

Posted 1 week ago

“The ink cartridges are good value. Deliver received 7 days after ordering, could be better”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback! We're pleased to hear you find our ink cartridges to be good value. We apologize for the delivery delay you experienced; our team is always working to improve our service, and we appreciate your understanding. Warm regards, Team Cartridge People

Posted 1 week ago

“I already have some glue in the same packaging the glue is brown, thinking I was odering the same product (same packaging). When it arrived (the delivery was super quick impressive) I find in my opinion was clear PVA, which makes this product expensive. You can purchase 5lts of clear PVA from the likes of the range for only £9.00. the pritt bottle holds 208g of adhesive x 3 (my purchase) = 0.624 so just over half a ltr for a similar cost of £9.00.”

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Posted 2 weeks ago

“Waiting for a balance of my order Keith 07781476569”

Helpful Report

Posted 2 weeks ago

Hello Keith, Thank you for your review. We have not received any prior communication from you, to be able to assist you. A member of the team will be in touch, shortly. I would advise amending your review and removing your telephone number Warm regards, Team Cartridge People

Posted 1 week ago

“New cheaper version of compatible cartridges are really bad. After a month storage, it's leaking.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback, Ishor! We're sorry to hear that the new compatible cartridges didn't meet your expectations and experienced leaking after storage. Quality is very important to us, and we appreciate you bringing this issue to our attention. I will get a member of our Customer Service Team to contact you regarding this. Warm regards, Caroline. Team Cartridge People.

Posted 2 weeks ago

“I’ve usually received my orders very quickly. But thus time delivery via Evri to my designated parcel shop was very slow.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your experience with us! We’re sorry to hear that your delivery via Evri was slower than usual this time. While we typically aim for speedy service, we understand how frustrating delays can be. It can delay the parcel by 48 hours for any requests made for delivery as stated on the Evri app. Your feedback is important as we continue to work on improving delivery times and ensuring a smoother experience for our customers. Thank you for your understanding, and we hope to serve you more efficiently in the future! Warm regards, Team Cartridge People

Posted 2 weeks ago

“Thank you to Ryan for delivering my parcel. However the tracking reports could be clearer: you emailed me on 30 June to say the order had been dispatched. It would have been more useful to specify where it had been dispatched to, to give me an idea of how soon it would be delivered to me, and whether it was worth my changing the delivery address. I checked tracking every day for 5 days and saw no change. I had no idea whether the parcel hadn't moved or whether courier had tried and failed to deliver, as tracking told me nothing at all for far too long. Normally I appreciate being able to track the progress of my order, but your system is most unhelpful: it needs to be made less vague and more informative of location of the order.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback, We truly appreciate your time in sharing your experience with us. I apologize for the confusion regarding the tracking information; all orders should come with full tracking, and your dispatch confirmation states the delivery address you decided when the order was placed. Your comments are invaluable as we continually strive to improve our services. We understand how important clear tracking is for our customers, and we are reviewing our system to provide more precise updates going forward. Thank you again for your input, and we hope to serve you better in the future! Team Cartridge People

Posted 2 weeks ago

“Product is fine but delivery took 9 days meaning that in the meantime we had to go and buy a cartridge from a shop in order to complete our tasks thus incurring additional costs to our community group”

Helpful Report

Posted 3 weeks ago

Good morning Russell, Thank you for taking the time to leave your review. I am sorry that your order took much longer than anticipated for delivery. Delivery time is normally 1-2 days from the date of despatch. I apologise that yours was one of those orders. By way of an apology, I have added an account contribution for use in the future. Kind Regards, Marianne

Posted 3 weeks ago

“Caroline was very helpfull and resolved my issue qiuckly. I give a 3 star as the product was not what i was expecting however the costomer service was very good.”

Helpful Report

Posted 3 weeks ago

Thank you for your review! We're pleased to hear that Caroline was able to assist you quickly and effectively. It's unfortunate that the product didn't meet your expectations, but we truly appreciate your understanding regarding our customer service. Your feedback helps us to improve, and we hope to provide you with a better experience in the future. Best wishes, Team Cartridge People

Posted 3 weeks ago

Cartridge People is rated 4.8 based on 114,726 reviews