Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 94,591 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 94,591 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 15th April 2024

197

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery quick and quality is as expected Just wish I had time to shop around as prices are VERY high”

Helpful Report

Posted 2 days ago

“If their compatible cartridges were really compatible, I'd give tem five stars, because their service is prompt and reliable. But they promised me the cartridges would work in my printer - and they don't. I could only return the two unopened ones, so lost money.”

Helpful Report

Posted 3 days ago

Dear Mary, Thank you for your review and I am sorry that you had a problem with cartridges supplied by us. I have looked and can see that you received a full refund for the cartridges, we only required the unopened ones back but as they were faulty we refunded you for all four cartridges. I hope this helps Kind Regards Louise

Posted 2 days ago

“Have used CP for years and have no issues with the cartridges I purchase but using Evri as a courier means I have to mark you down. It took almost a week for delivery and they held the product for 3 days at one point...just useless. Won't be buying again.”

Helpful Report

Posted 4 days ago

“Excellent service at purchase. Problem arose returning faulty toner cartridge as the Evri return label not usable as the return is by different company Yodel.Overall the returns seem chaotic and having eventually succeeded in the return I wait to see if the refund will follow.”

Helpful Report

Posted 4 days ago

“Cartridge People service this time was let down by omitting this property name from the despatch parcel so it was addressed to Kevin Garner, Quarry Lane , Atherstone CV9 1NL instead of Kevin Garner, The Old Vicarage, Quarry Lane , Mancetter, Atherstone CV9 1NL. This was compounded by the poor service from your couriers Evri who did not deliver anywhere in Quarry Lane but in Steppey Lane which is about a quarter of a mile away and now seem intent in avoiding any responsibilty for their very poor service.”

Helpful Report

Posted 4 days ago

Good Afternoon, Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly as I can not see you have been in contact with us. Kind regards Siobhan

Posted 4 days ago

“I can't write a review of cartridge ink I haven't used yet, but I am sure the product you sent will be fine.”

Helpful Report

Posted 4 days ago

“Great product, great customer service, but intrusive marketing practices.”

Helpful Report

Posted 4 days ago

Dear Julia, Thank you for your review. I am sorry to hear that you are unhappy with our marketing. You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. Then opt down to the following options for marketing emails - weekly, fortnightly, monthly, every 3 months. You can also do this by clicking on the unsubscribe link in the bottom of any marketing emails that you receive. Should you require any further support please feel free to contact us. Kind regards, Siobhan

Posted 4 days ago

“Order still outstanding”

Helpful Report

Posted 6 days ago

Dear Gary, Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 4 days ago

“I had very good service, nice people to talk to, and it was a very good price, but as yet I gave not put it into my printer. I will see how it goes and then give it another rating. R”

Helpful Report

Posted 1 week ago

“Good product. Unnecessarily complex website. Very irritating.”

Helpful Report

Posted 1 week ago

“The ordering and delivery process was fine. However, the packaging was a thin paper envelope which provides no protection and was split in three places, exposing the cartridges.”

Helpful Report

Posted 2 weeks ago

Good afternoon, Thank you so much for taking the time to share your feedback about your experience with Cartridge People. I am sorry to hear the packaging was damaged in transit. The cartridges are covered by our guarantee, should you encounter any issues with them, please feel free to reach out to us. Our customer support team is always available, and we'll be more than happy to assist you in any way we can. Thank you once again for your feedback and for choosing Cartridge People. Kind regards, Melanie Cartridge People

Posted 1 week ago

“Waited a while for cartridges to arrive.”

Helpful Report

Posted 2 weeks ago

Thank you for your review and I am very sorry sorry to hear that your order took 3 days to arrive, I have noticed there was an unexpected delay at the couriers depot which doesn't happen often but we can understand the frustration when or items don't arrive sooner. The majority of our orders do arrive within 1-2 working days. Fingers crossed your future orders do arrive on time as they normally do. I apologise again for any inconvenience caused. Thank you

Posted 2 weeks ago

“Good value comparatively but having only printed 4 a4 pages with my “new” cartridges my printer is telling me that I’m “low on ink” and “depleted “ - …! Also when I try to print with HP Smart the message comes through that the cartridges are “ counterfeit/used” and that my request has FAILED…. ! Therefore I’m not awarding many stars as the whole procedure is, frankly, rather frustrating and the cartridges are not cheap !!”

Helpful Report

Posted 2 weeks ago

Dear Karen, Thank you for taking the time to leave a review for us and I am sorry that you are having problems with the cartridges after only a few pages. You are covered by our guarantee therefore I will arrange for a member of our team to contact you regarding this. Kind Regards Louise

Posted 2 weeks ago

“Hi i placed an order for the first time through your website, i was desperate for inks for my printer, added a few other items to get the free postage. I would normally have preferred to have done it through speaking with someone. Received my order and happy with products. The only issue i had once my order was complete there was a pop up that said as a first time customer i could choose 2 free vouchers. I Scrolled through thinking that it would be vouchers on stationary that would make me come and shop again. However i did not find any it was for other products and services that i would not use. As i placed the order over a weekend i called up number on your website next working day and inquired about this. It was explained that as website promotion for other companies etc. Thank you”

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Posted 2 weeks ago

“Online OK, but lacking in telephone etiquette”

Helpful Report

Posted 2 weeks ago

Dear Jim, Thank you for your review, we are looking into your comments and a member of our team will be in touch with you to discuss this. Kind Regards Louise Cartridge People

Posted 2 weeks ago

“Speedy delivery, however black cartridge ink level registering almost empty and have only printed 20 pages. First time I've had a problem with your cartridges. Hope it's a one off.”

Helpful Report

Posted 2 weeks ago

“I ordered some Brother printer cartridges and was contacted next day asking me to ring for more informtion about my order. I was put through to someone who told me that the Brother cartridges were in stock but, then began the hard sell for me to change my order to their own brand cartridges which were: 1. much better 2. would last twice as long 3. The printer would recognise them as authentic Brother cartriges 4. Cartridgepeople.com would guarantee that if there were any problems with my printer they would cover costs of any repairs ( the cost of these cartridges being £2/3 cheaper). Every time I said NO I wanted the Brother cartridges I had ordered I was given another reason why the own brand ones were better. I even tol the person I spoke to she was 'doing a hard sell' and she said 'Do you think so?' I eventually stated that I wanted the Brother cartridges which were delivered next day - EXCELLENT. I assumed the initial phone call would be to inform me of a delay/problem with my order. As much as i appreciate being offered an alternative and saving money I did not need the 'hard sell' experience that followed.”

Helpful Report

Posted 2 weeks ago

I apologise for the inconvenience this has caused. I have passed your feedback to our outbound manager. You won't receive any further phone calls when you place more orders. Please accept my sincere apologies for the inconvenience this has caused. Kind Regards, Sarah

Posted 2 weeks ago

“Very prompt service after contacting re faulty cartridge. Thank you Rachel…..replacement on its way after informing this firm that I had tried suggested advice.”

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Posted 2 weeks ago

Thank you so much for taking the time to share your feedback on Cartridge People! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with us. At Cartridge People, our main priority is to ensure customer satisfaction and provide top-notch service. We strive to offer high-quality products and a seamless shopping experience. Your recognition of our efforts truly motivates us to keep going above and beyond for our customers. If you ever need any assistance or have any additional questions, please don't hesitate to reach out to us. Our friendly team is always here to help you in any way we can. Once again, thank you for your valuable feedback. We look forward to serving you again soon!

Posted 2 weeks ago

“Product good. Use of Evri to deliver thoroughly irritating.”

Helpful Report

Posted 2 weeks ago

Good morning, Thank you for your review. I am sorry that there was a delay in receiving your order. I can see you contacted us directly and your order has now been collected from the pick up shop. Again, please accept my apologies for the inconvenience caused. Kind Regards, Marianne

Posted 2 weeks ago

“The quality of printing has not changed since fitting the cartridges but there are a few changes I have noticed. I cannot see the stats on the print report such as the number of pages printed and the remaining number of pages left. I also cannot see the levels indicated. The main difference is that the printer does not 'dump' the memory on completion of the print, I have to press 'reset' each time otherwise I get another page of what I have just printed. I am not sure if i will continue to purchase the alternatives when the time comes”

Helpful Report

Posted 2 weeks ago

Good morning, Thank you for your review. I am sorry you have not been happy with a recent order. One of the team will contact you soon to help resolve this for you. Kind Regards, Marianne

Posted 2 weeks ago

Cartridge People is rated 4.8 based on 94,591 reviews