“I was greeted by Mohammed who helped to find the car. I wasn't sure what I was looking for so he showed me around and came up with some options, helped to think up what I wanted. Took a couple of cars for a test drive. He seemed to really know what he was talking about.
He made all of the options easy to understand and worked through the pricing.
Hand over team were good. Got everything sorted quickly. Very friendly.”
“Salesperson friendly, efficient and knowledgable. Didn't try to push car sale and whilst a couple of "hiccups" with viewing and purchase of car easily ironed out. Re-assuring to know can be approached if any problem occurs after purchase”
“Walked in an was immediately greeted and guided to the selection of cars I was looking for. Bobby was a fantastic help and was knowledgeable and patient for a first time car buyer. Lovely service and excellent after care. Highly recommend.”
Good Morning Stewart,
Thank you for taking the time to leave your feedback. We are delighted to hear Bobby managed to assist you with your recent purchase and appreciate your recommending us to your family and friends.
Thanks
Team PV
Good Morning Robert,
Thank you for your review. We appreciate you taking the time to leave your feedback and hope to see you again in the future.
Thanks,
Team PV
Good Morning Andrew,
Thank you for your review. We are glad to hear your recent experience ran smooth and that you would be happy to recommend us to your friends and family.
Thanks,
Team PV
“Excellent service from all staff, wecomed at door and led into showroom, introduced to salesman Kerry who listened to our requirements and identified models of interest. Resulted in us purchasing a car that day. Very impressed with all aspects of sale. Next day on collection handover went very well . On reflection my husband and I could not find a fault in the whole experience and would have no hesitation in recommending the store to family and friends.”
Good Morning Alexander,
Thank you for your review. We are delighted to hear of your recent experience and appreciate you taking the time to recommend us to your friends and family! We hope you enjoy your new car.
Thanks,
Team PV
“Great experience with Peter Vardy. David was brilliant and got me a really good deal that I couldn't be happier with. Will definitely put Peter Vardy as my number one choice for future car purchases.”
Good Morning Matthew,
Thank you for your review. We are delighted to hear David provided you with a brilliant service and appreciate you choosing us for future purchases.
Thanks,
Team PV
“Walked into the car store looking to trade in current vehicle for a more affordable car. I'll say from the outset, this was achieved. While in the show room we were listened to, valued and got the right deal, however, after leaving the showroom its been a poor show.
We had agreed for our new car to be delivered and old one taken away from the house, I had to chase up multiple times, to be told each time I'd be phoned back, this never seemed to happen.
Upon delivery of the car, it was dirty, clearly not valeted to the standard I was being sold in the showroom. There's also been a few problems with the car which again, after phoning several times and getting no where, I had to take time out oh my holidays to arrive at the showroom to speak to someone about these issues. This has definitely been a negative experience from the car store, when I've received better service from a Peter Vardy garage in Perth (although I was told the car store did things better). Issues are ongoing so will see if car store can redeem itself”
Good Afternoon Mark,
Thank you for your review. We are sorry to hear of your concerns. Please contact us at customerservice@petervardy.com and the team will assist you further.
Thanks,
Team PV
“very happy with all aspects of my purchase, salesman very helpfull and informative. I would certainly deal with the store again. very happy.
DAVID DRYDEN”
Good Afternoon David,
Thank you for your 5 star feedback, we appreciate you taking the time to leave a review. We will ensure to pass your feedback over to the team.
Thanks,
Team PV
Good Afternoon Susan,
Thank you for your review. We are glad to hear the team were friendly and attentive during your visit. We hope you enjoy your new car!
Thanks,
Team PV
“Absolutely diabolical.! I've only given 1 star because there isn't an option for no stars. Purchased a car from PV Dundee on the 21st August, still haven't recieved the car even though they took thousands of pounds off me and my old car as part-exchange. Three times they have said the car would be ready, it was meant to be finally delivered to our house yesterday 06/09/19, but no car and not even a phone call to say why. Excuse after excuse, I even emailed the CEO, but guess what, no reply. Buy a car from these at your peril.!!!”
Good Afternoon Michael,
Thank you for your review. We are sorry to hear the service fell below the 5 stars we aim to provide. Please contact our Customer Service team at customerservice@petervardy.com and they will be happy to assist you with any concerns.
Thanks,
Team PV
“My experience was excellent. what I liked was there was no hard sell,if you asked the salesman (Robbie) a question he was honest and to the point. you weren't pushed into making a purchase. there was one blip during the transaction but it was sorted out immediately.i would definitely recommend them to family and friends and will go back to them in the future”
Good Afternoon Ian,
Thank you for your review. We are delighted to hear you had such a positive experience with Robbie. We will ensure to pass this over to the team and appreciate you recommending us to your family and friends.
Thanks,
Team PV
“I like how you have one of your team members to try and brainwash you into thinking this review is about a sales rep and to give it 5 stars "would be much appreciated"
Mr o,Neill who i dealt with on the 1st occasion was spot on and couldnt of asked for a better sales rep. He wasn't pushy into a sale which is what put us off a year ago with yourself with a Rhys who is no longer with yourselves (thank god).
Mr o,Neill did everything in his power to make us feel welcome and when agreed on a hp car he made sure the car was sorted on a few niggly bits that put it to brand new perspective for a 13 plate car. 5 stars to him and behind the scenes work colleagues.
But then unfortunately went downhill from there. We came in to pick the car up to be told he was having troubles with the finance system which was fair enough. He then got it accepted so about an hr later we eventually got the car.
I then got a phone call to say the finance had phoned back and declined.
So a special trip and a waste of my day off i had to come back next morning to resolve the problem.
I was then dealing with a higher person. Can't remember their name and he did make me feel welcome and apologetic. Within the 2 hrs was back and fro of details and being declined 2,3 times. Fearing this was affecting my credit scoring.
He then came through with good news that eventually he was 99.9% sure that it was going to be accepted. He never elaborated how he managed this or what details somewhere down the line had been incorrect. He then tells me to hang about untill 2.30,3.00 as it could take a couple of hrs. I got the keys back and went and done some food shopping.
Time was up and tried phoning the dundee store but no answer so had no choice but to go home in a potential non financed car.
So next day being monday went to work. No phone call to me had been made so about 11.30 i phoned myself again. Answered and got the results i was hoping for and the finance had been agreed. So somewhere within peter vardy sales ppl and finance had wrong info about me. I had a very stressed out weekend as the car is one of the most relied on things most ppl need to get to work etc. I had already sold my old car on the day i had been previously told it had been accepted.
For me to then have to get in touch and chase yourselves isnt giving me much hope in the future if I dare say my car needs looked at under the warranty for the year. It all comes across like your more than happy to have the sale but customer care in a stressfull situation gets ignored.”
“Very professional and welcoming staff at the front desk. Process explained whilst waiting on a sales advisor. Car store clean and inviting.
My advisor was Craig Ross and I don't feel you would find a better advisor. He was very patient, listened to my requests and worked hard to find me a car that met by wishes. I never felt rushed nor did I feel I was being steered into something I did not want (this was the case at other garages I have visited). Craig took time to explore the financial side of the purchase and again worked at meeting the budget I had set myself.
Craig is definitely a credit to your company and if it was not for the excellent service he gave and is still giving my feedback would not be as positive. Reason for this is explained below.
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You have not given space to report on the preparation of the car and I feel this needs to be commented on.
On inspection prior to driving my car away I was upset to find quite a lot of scratches on the front of the car. I would not have expected this on a car that only had 1000 miles on the clock and would have expected these to have been polished out. There was white residue over a lot of the car where polish had not been rubbed in. Again Craig came to the rescue and very quickly contacted someone from the team that are responsible for this area and arranged for me to be able to bring the car back in the next day for the scratches to be polished out. He went above and beyond by paying for me and my son's Starbucks breakfast while we waited on the car being fixed.
Further inspection the following day uncovered a sticky substance in the cup holders that tasted of caramel and this had also splashed onto the covering of the handbrake (not been cleaned properly). There were dirty fingerprints all over the drivers sun visor. In addition the low tyre pressure light came on, again I would have thought the tyres would have been checked.
Due to the problems with the preparation I contacted Craig to see how I would know if the colourguard I purchased had been put on. The prep team had not placed the card in the car so I could register the colourguard. Again Craig stepped up and has arranged for this to be applied or reapplied when I have the time to again bring the car from Arbroath to Dundee for the second time.”
