Very slick sales service to make the sale. Worst after sales service I have ever come across in any company, in any sector. The car initially was mis-sold (sold as being service, yet no service taken place - Peter Vardy had no record of any service being carried out, even though I paid for it). Had to take time off work to get it back in to the garage for it's service and took literally weeks to get the service record from them. Numerous calls and all I got was "he will call you back". No one EVER called me back, not once (except for, ironically, James chasing me to complete this survey). Tried to get help from the live chat, they advised to contact Meghan in Glasgow, who is the Customer Services Manager dealing with complaints. I tried (15-03-19), unavailable but will definitely call you back - Meghan never did - still waiting on that call. So - I bought and picked up the car on 26-02-19 and FINALLY got my service record card 19-03-19. Looking at my phone history on mobile, I made a total of 31 calls to get this service schedule card). Of course, no service record available from when the car was new, but that's another story. Having said all this - the sales part of the process (James) was excellent and the demo of the car very well carried out. Sales side first class, after-sales...very lacking.