“When I arrived at The Car Store, I was directed to deal with a salesman called CRAIG ROSS. This gentleman could not have been more helpful. Despite me changing my mind on a number of vehicles, Craig was extremely patient and eventually found me a suitable car for my needs. Nothing was too much bother for Craig, therefore I can't thank him enough. Salesmen like Craig certainly enhance your experience at Peter Vardy, which I will certainly be encouraging family and friends to use in the future. Many thanks Craig for a job well done!”
“The staff were attentive and responsive from the first point of contact right through to taking delivery of the car. They answered all my questions, accommodated my specific requests for the car specs and were very courteous on my visit to take delivery of the vehicle. I was very impressed with the professionalism and customer focus of this organisation.”
“Excellent service from Craig, he helped both me and my husband find good cars within our price range! Definately recommend Peter Vardy Carstore based on the service received”
“Very friendly and helpful staff. Took the time to allow me to view my options and helped advise me which car out of the ones I had been viewing would be better suited for me.”
“Initially things went well. David, the sales rep was helpful and never pushy. He outlined clearly Vardy's selling policy. I viewed the car (VW 2017) once, had a test drive and decided I would buy it. I asked if they would replace at least 2 of the tyres as they were very worn. Was told Vardy policy is you get legal tyres with at least 3mm of tread. However when I returned to collect the car, the tyres I asked about had not been replaced, also at the handover I was not given an MOT certificate or any proof that a service had been done. The tyres have 3.6mm tread left but there is perishing around the outside (see photos below) which would have caused the MOT test to bring up an advisory to replace the tyres. I phoned twice and emailed about my concerns, David was never available so I was put on to other sales reps who gave excuses about the tyres. They can't afford to put new tyres on all their cars, MOTs are done off site so the paperwork must have been left behind. Assurances were given to send the MOT and service documents. David did email back to confirm I was wanting the MOT but nothing yet.I am still waiting (12 days later) for the MOT certificate of the car and a service document to confirm a service was carried out. So, this all may appear pedantic but Vardy's claim to give a 5 star service to customers doesn't stack up in my opinion. They want the customer to feel as if their problems are the customer's problems and you just have to put up with it. Once they get your money, goodbye customer care. That is not excellent customer service.”
“We visited Peter Vardy Dundee on Saturday 15th August - we were most impressed by the car store and the friendly and relaxed atmosphere the staff created -our salesman Saeed was excellent - nothing was too much trouble and he was friendly and professional - we are looking forward to collecting our new car ! Highly recommend a visit”
“This is the first time we have visited the CarStore in Dundee and we had an excellent first experience and we purchased a car! We were made to feel welcome and given time and space to browse the range. The sales advisers were friendly and helpful. In particular Mohammed was great to deal with. Would definitely recommend that you visit.”
“The staff were very friendly and helpful. However I think the car could’ve been valeted better. I also told the salesman I didn’t want a car that had had a dog in it and I can now smell the dog smell. There is also a small chip on the bumper after refurbishment, 2 dents and a large scratch that haven’t been fixed. I have been told they will be as soon as possible though. Other than that I have no complaints about any of the staff, they were very pleasant and understanding.”
“We had a great salesperson very helpfull Craig was with us to help get our new car as we were recovering from a car accident.he was reasuring in the car we picked even got us a Newer car with lower milege bit mor expencive and we cant thank him enough we would recomend him to anyone Thank you 😍”
“Sales team was good but attention to detail and getting issues resolved seems to be taking a very long time. Had the car a month and simple stuff not fixed.”
“Very warming welcome and staff friendly. Our salesman David Hannah was very patient and honest when helping choose the correct vehicle in the spec and price range we needed. Will definitely be back in 3yrs to trade in and use Peter Vardy again”
