Initially things went well. David, the sales rep was helpful and never pushy. He outlined clearly Vardy's selling policy. I viewed the car (VW 2017) once, had a test drive and decided I would buy it. I asked if they would replace at least 2 of the tyres as they were very worn. Was told Vardy policy is you get legal tyres with at least 3mm of tread. However when I returned to collect the car, the tyres I asked about had not been replaced, also at the handover I was not given an MOT certificate or any proof that a service had been done. The tyres have 3.6mm tread left but there is perishing around the outside (see photos below) which would have caused the MOT test to bring up an advisory to replace the tyres. I phoned twice and emailed about my concerns, David was never available so I was put on to other sales reps who gave excuses about the tyres. They can't afford to put new tyres on all their cars, MOTs are done off site so the paperwork must have been left behind. Assurances were given to send the MOT and service documents. David did email back to confirm I was wanting the MOT but nothing yet.I am still waiting (12 days later) for the MOT certificate of the car and a service document to confirm a service was carried out. So, this all may appear pedantic but Vardy's claim to give a 5 star service to customers doesn't stack up in my opinion. They want the customer to feel as if their problems are the customer's problems and you just have to put up with it. Once they get your money, goodbye customer care. That is not excellent customer service.