“Overall an ok service was received. The only down points were that on arranging an appointment to visit and test drive the car it was away for preparing. Meaning I drove for an hour and half for no reason.
However Billy the sales advisor was polite and friendly and tried his best, in a situation out of his control. This review bares no criticism of him, it reflects the company. It would have been nice to have been reimbursed or given a discount in recognition for the error. An offer was made to bring the car to me, instead to test drive as an option. But I think reimbursement would have been a better option for time and fuel. Secondly only after purchasing the car and checking the service log on the cars computer system, I noticed the the front brakes are required to be replaced in less than a 1000 miles. I would of thought that these would have been replaced prior to sale. Especially given my car as trade in was probably of a higher standard. I have also realised that the dates in the cars computer system are wrong and the service info hasn’t been inputted properly by Peter Vardy. This is surely bad practice. The manager has since called and offered an apology for the poor points of the experience. I do feel more could have been done and a simple sorry and token offer of £40, towards new brakes is abit of a poor effort. That aside a good service was provided by Billy, Who made the rest of the process a relaxed and easy one. He’s a credit to the company.”
“Mark Howard our car salesman was helpful from start too finish with our sale. The follow up courtesy call was a nice touch too. I’m an existing customer and will continue too be with this service.”
“Sales were exelent however the car came with one usable key as the spare was a basic key with no chip in it so it was usless! After many calls rhyn from after sales basically told me what I wanted to here and did nothing to correct the issue. Past from pillar to post and made empty promises about getting a spare key.
It took Scott from parts to correct the issue. Not exactly a happy aftersales experience probably will not use u guys again”
“Could not fault our salesperson Steven was faultless In the way he presented all the ins and outs of our purchase of our new car explaining very clearly and precise,also the rest of the staff were very attentive to us making sure we were made at home.”
“When I was in Peter vardy i found the staff to be very helpful and couldn't help you enough. I would recommendfor people to go along and have a look around.”
“Found staff to be helpful and friendly, we were made to feel welcome.
The one thing I would mention as a negative was the time taken to complete the sale. We were in the store for over 3 hours.”
“This was the easiest car purchase I have ever made. There was stock to suit all types of drivers and my sales person (Bobby Millar) was so helpful and knowledgeable about the car I chose which was another very important plus, nothing seemed to much trouble for him and he explained ever aspect of the sale and handover to me so a big thankyou for that 5 stars+. All the rest of the staff were also very good. Great team in your Dundee store”
“Excellent service from start to finish. The sales advisor, Stephen O'Neill was excellent in dealing with my enquiry and explaining all my options with regard to purchasing the vehicle. I felt valued as a customer.
On collecting the car, the collection team were helpful, organised and friendly. On driving the car away, a monor issue became apparent. However, the after sales team rectified it immediately and to my satisfaction. All members of staff throughout the store were kind and attentive. I've never been offered so many cups of coffee! Well done to everyone.”
“Fantastic service and Craig went out of his way to ensure the entire process was painless. I will definitely return to Peter Vardy when it's time for my next car.”
“I have not long bought a car from Peter Vardy Dundee.
I couldn’t fault the service or the Salesman David Fyfe very helpfully from start to finish
Would recommend them to anyone thanks again.”
“We were dreading the thought of buying a new car- pushy salesmen etc,but experienced the absolute opposite.The team in Dundee were amazing.Julie Selbie. ( host)Gemma Guild ( handover) and Gordon Halliday our salesman were so lovely and deserve a mention.It was hilarious buying our new car from a schoolboy! The test drive was a unique experience with the overgrown schoolboy in the back!
I have one issue and that was with someone in Glasgow office on day before I collected my car.My call was directed to them and I dealt with someone called Kieran whose manner was such that I almost cancelled the car. If not for the excellent staff in Dundee,I would have!
Thank you Peter Vardy Superstore, Dundee.We are so happy and love our Qashqai 😻”
“Myself and my husband were very impressed by the helpful and friendly sales people and after-sale care. In particular Craig Ross for his expertise in guidance to the car we finally picked to buy. Also thank you to Darren Brown for his friendly handover of our new car. After we picked up our car, the after sale care and advice from Craig has been the best. Nothing is too much. I would certainly recommend Peter Vardy to anyone. Everyone there is soo helpful and free coffee and tea served to you. I even had a hot dog on our pick up day.”
“Mohammad was very helpful - he helped me find the car I really wanted at a price I could afford. He wasn't pushy or unhelpful in anyway.
I am really happy with my car and the overall experience of shopping at Dundee car store. Me and my partner will definitely be back to purchase cars here again.”
“From the moment we paid a deposit to buy the car, the customer service has been poor. Promised numerous call backs from handover team before picking car up which I did not receive. Arranged to pick the car up 7 days after paying the deposit and was promised that the dent in the front of it and all scratches would be removed. Picked the car up to find that the car is still in the same condition as before and has not been rectified before we picked up.
Following the above review, Alastair called us straight away to have the problems rectified. He arranged for someone to pick the car up from our home that night and replaced it with a courtesy car until our car was ready. He kept in touch regularly whilst our car was in for remedial work. We would like to thank Alastair for his outstanding efforts to put things right on behalf of Peter Vardy.”
“I was served by bobby miller and the general manager alistair. Can I just say bobby was superb and put us at ease buying a car also the general manager was ever so helpful too. We will be recommending car store Dundee to everyone I know”
“Good service. Only issue was that the bodywork protector was added to my order. Asked for it to be taken off but had already been applied to car so I had to pay for it”
