“Was pleasantly surprised that john the salesman wasn't to pushy for me to buy a car but was informative about anything I needed to know which made me decide to buy from Peter vardy”
“When I entered the car store I was assigned Anthony Murray as an advisor Anthony's advice and info was excellent and his customer service was second to none once I had chosen a car Anthony kept me update with regular calls and info and on day of collection the car was all prepared ready to go.
Anthony's went above and beyond with his service and will definitely be back.”
“Michael Gorman was very welcoming and helpful throughout my visits to Dundee car store and finding me the exact car I wanted couldn't have been more helpful. Donna on the hand over team does a great job and did t take long to have everything finalised and ready to drive of with my new car”
“I have just bought a car from the CarStore Dundee 13/12/17 i would like to thank all concerned who made this transaction so easy. A special thanks to Craig Ross who was so help full and very professional throughout the process. Many thanks to James the delivery man who drove all the way from Dundee to Gateshead with my car for the change over. Cheers and a Merry Christmas to all at the CarStore.
Ian Whyatt.”
“Had a great experience when looking for a new car .All the staff were really friendly and nobody hassled you ftom.the minute you got there .great team in peter vardy .Thanks again Craig for all your help .Would definitely recommend u all”
“No fuss, even though they undervalued my car (trade-in) I negotiated to what I was prepared to spend in cash plus my trade-in. Within 2 days one of the keys batteries was needing changed, called the Carstore and they changed it, no quibbles. Will do business again with the carstore when looking to update my current car.”
“This is the first experience I have had of buying a car in a completely different way. The garage set up was excellent the facilities were amazing including kids play area and café. All staff were really friendly and helpful. My salesman was Kerry and I would definitely recommend Peter Vardy Carstore again - great deal and I love my car.”
“On arrival at Carstore, I was given a warm welcome and introduced to Ritchie Low, to help me choose my next car. As I had a model in mind,we went to a seating area,like a cafe, to discuss details. This was carried out in a professional but friendly manner. Car inspection was limited,due to servicing. The handover a few days later was delayed a few hours due to work on the car,but again was handled in a friendly professional manner. Richie phoned later in week to ask if I was happy with my purchase.”
“Initially, I was happy with the service. Tony was helpful and pleasant when we were buying the car and I genuinely felt confident that I'd have no problems with dealing with you if anything came up. How wrong I was. Overall, the aftersales service is appalling. In fact it's non-existent. I've had a horrendous time when trying to call to book in repairs and I've had to persistently chase to get something that should have either come with the car, or been disclosed as being missing before I bought it. I've had a battle on my hands at every stage and it has completely ruined my first experience of buying a car and what is actually the biggest financial commitment I've ever made.
I received absolutely no contact after I bought the car to make sure everything was ok, despite this being promised. Given that I'd made it quite clear this was my first experience at buying a car like this, on finance and through a major dealership, there was just no care given whatsoever. It was as though you were only interested in getting my custom and then I'm just another number. Really, that's absolutely disgraceful.
The quality of the vehicle check then was clearly lacking. There was a cigarette burn on the back seat and the air conditioning hadn't been checked at all (it didn't work). It took me 2 hours on the phone, being transferred all over the place, hung up on and going through to the wrong people, to book it in. Then when I arrive for the appointment, I discover that they'd booked it for a time when the person who does the upholstery repair wasn't even there. So another trip was necessary. They did at least give me back some petrol for this but really it was just a huge waste of my time, and even when I was in, nobody actually seemed bothered that any of it had happened. One thing to also note was that I was told this was the purpose of your 3 month warranty - to spot things that weren't working. This obviously presents all sorts of questions, but that's a dangerous position to take and it's completely irresponsible for staff to be saying that to customers. These weren't faults that appeared after I bought the car, they were already there and had been missed. It's not my responsibility to check that your quality assurance team are actually doing their job.
Lastly I discovered that there was no SD card to operate the navigation system. When I asked about this and explained that it should have been included as it's provided with the car when it's new, I was told no, as it wasn't specifically advertised. I explained that this was irrelevant, as it's actually a feature of the car and one look inside the vehicle tells me it has a nav system. Without the SD card the nav system is unusable. I contacted Ford on my own and they confirmed you were at fault and it was your obligation to disclose that the SD card was not present (it had clearly been removed by the person who traded in the car), as it is included with the car, not an optional extra. So, as it stood, you were telling me I had to go to another dealership to pay £260 extra for a card that you should have been supplying. I disputed this, said I wouldn't accept it and was told my further comments would be passed on to see what the admin team said. I didn't hear back after a week so I called back again. After explaining it to someone else and emphasising what Ford had told me, I've now been told that you will in fact supply it and I'm currently waiting for a call to let me know when I can collect it. I should never have had to push this and the onus certainly shouldn't be on me to prove that you haven't met your responsibilities for disclosure. And had I not been persistent and just accepted the first reply, I'd have been spent £260 on that.
Really, it's been one of the most appalling service experiences I've ever had and I've not even had the car 2 months. It's immediately evident that customer care is not one of your priorities. It's just so disappointing.
Edit 30/12/17: I’ve received follow up contact from Justin at the branch, who wanted to try to put right some of the above. To be fair, he couldn’t undo what had happened but he was apologetic and has offered me a gesture that I have accepted and goes some way towards making up for the inconvenience and poor service I’ve received. I do appreciate the call and Justin has at least tried to demonstrate that there’s are some people there who care about customers.
I’ve upped my original score based solely on Justin’s efforts and I’ve changed the recommended score to a 3 as I would consider recommending you. Initially I wouldn’t have dreamed of it. That again is down to Justin.”
