CarMats.co.uk Reviews

Name: CarMats.co.uk
Rating: 4.86

4.9 Rating 53,615 Reviews

98 %

of reviewers recommend CarMats.co.uk

4.9

Based on 53,615 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About CarMats.co.uk:

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make.

All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £30.

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Email:

hello@carmats.co.uk

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CarMats.co.uk 5 star review on 24th July 2025

Robert Newman

Kara Knowles

CarMats.co.uk 5 star review on 23rd July 2025

Steven Neale

CarMats.co.uk 5 star review on 22nd July 2025

Anonymous

1251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered rubber mats for a Kia Sportage. I received a delivery notification from DHL with a delivery slot but they failed to deliver on the day stating they couldn't gain access to the property despite me being at home waiting in for the delivery. The mats were delivered first thing the following day. The mats are very well made and cut to exactly fit my car however the smell of the rubber is extremely strong so much so I have haven't actually put them in my car yet. I have tried air freshener, scrubbing them with soapy water and letting them air on my washing line but the smell is still strong. I have always had rubber mats for my vehicles, usually branded mats for my vehicle make. Part of me wishes now I had spent the extra £25 and purchased Kia's own mats. The current mats I have are in my shed in the hope that the smell wears off.”

Helpful Report

Posted 4 years ago

Hey Gary Thank you for leaving a review, apologies for the issue you've had with DHL - unfortunately occasionally things happen with delivery and we hate it when it spoils your first impression of our product & service. The rubber mats do have slight smell when they first arrive, this is due to being packaged up in plastic. Normally this will fade after a couple of days. I'll reach out to you now via email so that if it doesn't you have a contact to come back to.

Posted 4 years ago

“Really didn’t fit on drivers side lugs. Had to drill them out . Rear mats snag on front seat runners Not worth the money”

Helpful Report

Posted 5 years ago

Hi Jeff Thank you for your order and for leaving a review. It sounds like your mats had the wrong clips fitted in the factory, so please accept our apologies for this. From reading your review, I think you might have resolved the issue yourself but if you'd still like this resolving please contact hello@carmats.co.uk and we'd happily send out the correct clips.

Posted 5 years ago

“The mats were well made but I was disappointed with the material used. I paid for the top of the range but it did match up with the original materials used. Very man made fabric”

Helpful Report

Posted 5 years ago

Hi Nicholas Thank you for your order and for leaving our review. Our mats are made to the highest quality but I admit I haven't seen the original mats for a Jaguar S Type from 2002-2007 though! We'd be happy to discuss this with you further should you wish to contact customer services.

Posted 5 years ago

“Mats were good quality, however the driver side car mat anchoring hole was too small compared to the original Nissan Note mat, therefore unable to stop it moving. This was certainly not said on the site and was assured they were compatible with my 2012 Nissan Note.”

Helpful Report

Posted 5 years ago

Hi Gary I'm sorry to hear that your mats don't fit your vehicle as advertised, the holes for the fixings should line up as described. Please can you contact us customer services on hello@carmats.co.uk and we'd be happy to resolve this issue for you.

Posted 5 years ago

“I ordered a set of Super range and was very disappointed at the level of quality as they were discribed as being thick, which they certainly are not and had chosen them mainly for that reason, seem more like a value range rather than premium, so for that reason I would not buy again.”

Helpful Report

Posted 5 years ago

Thank you for leaving a review, we're sorry to hear that you aren't happy with the quality of the mats you have received. We'd be happy to discuss this with you as we believe our Super mats are a great quality and we take customer satisfaction very seriously. We'd like to resolve this to your satisfaction.

Posted 5 years ago

“Totally different mats to what I ordered”

Helpful Report

Posted 5 years ago

Hi Simon Thank you for your order & for leaving a review. We've emailed you directly to resolve the issue. All our mats are a perfect fit for the vehicle they are supplied for, so potentially there has been a mix-up which we're keen to resolve.

Posted 5 years ago

CarMats.co.uk is rated 4.9 based on 53,615 reviews