Cardyard Reviews

Name: Cardyard
Address: 6 Lyndhurst Road, ,, Exeter
Rating: 4.74

4.7 Rating 1,870 Reviews

95 %

of reviewers recommend Cardyard

Company Reviews

Metrics

Info

4.7

Based on 1,870 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Phone:

01392 580 988

Email:

info@cardyard.co.uk

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Cardyard 5 star review on 30th April 2025

Rhys

Cardyard 5 star review on 8th January 2025

Mark F

Cardyard 5 star review on 18th October 2024

Kevin N

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would not use again”

Helpful Report

Posted 5 years ago

I can see there was a slight hiccup when you submitted your card, but we did correspond a lot to put things right. We paid you the money you were owed when promised. I'm sorry to hear you won't be using us again. Best wishes, Mike

Posted 5 years ago

“Tried twice to purchase 3 gift cards! Totalling £850. With the intention of purchasing another £850 worth! My bank had no problems with authorising the payments, Halifax sent me a text with a code to authorise payment no issues there! They were a gift to friends, so decided to use their email address for e vouchers to go to them directly as i barely use my email and not completely computer savvy. I do not even own a smartphone, social media or whatsapp. They wanted photo I.D, i am at work, managed to get a friend of mine to whatsapp on their phone to others to be able to email them across for me. AVOID THIS COMPANY! Never have I or any friends had any issue like it when trying to purchase online. AVOID AVOID AVOID”

Helpful Report

Posted 5 years ago

I know how frustrating it can be getting thwarted trying to do something. Anti fraud is our top priority and unfortunately innocents get caught in the crossfire. We cancelled your payments, we took no money from you card, but I know how hard you were trying to make it work but we couldn't fulfil your order. Kind regards, Mike

Posted 5 years ago

“Sold 2 e cards now and 1 more to be sold, they selling speed is from another planet..... very fast. However for seller to wait for 2 weeks is just crazy, if they waited 1 week yes but 2 weeks for someone yo receive money when they already get like 25 to 50 less then their gift card value is just not fair.”

Helpful Report

Posted 5 years ago

Hi there, thanks for leaving a review. I can see you listed 2 x Ikea gift cards on separate exchanges however you only ever sent 1 of the gift cards and have since cancelled the second sale. We do not take 25-50% and feel our service is fair and is a great way for people to make cash from unwanted gift cards.

Posted 5 years ago

“scam , use code”

Helpful Report

Posted 5 years ago

Hi Ta, I've looked into your account and can see that we did not accept your codes as we are waiting for a copy of your egift certificates. Your codes have not been accepted by us so I don't understand your comment. Regards, Mike

Posted 5 years ago

“In reply to your response to my first review: I send you a voucher on which you value at a certain amount then upon receiving it you say its invalid...if you had done your job correctly you could have ascertained this before I sent it...thats why you are rubbish.”

Helpful Report

Posted 5 years ago

Unfortunately the voucher you sent us is no longer accepted by the retailer. We will return the voucher to you today with instructions on how to retrieve the value from the retailer. We provide a very good service and help many thousands of customers. Regards, Mike

Posted 5 years ago

“DO NOT BUY FROM CARDYARD! I have been buying online for countless years, but this has been the worst experience I've ever had. I tried to make a test £4 purchase to see if this site was a scam or not and it not go ahead. The same card I've used to make hundreds of online and offline purchases this year without problem. I chased them up and they asked me for my ID. No company I've ever made an online purchase has asked me for that. I scanned and emailed them my proof of ID immediately. Then they did not reply to me. They simply wrote me one sentence saying "check Intercom". I had no idea what intercom was, as not a single of the hundreds of thousands of people I've communicated with by email over the years has asked me to "check Intercom". I eventually discovered this was their online chat facility. Why they can't simply answer my email or give me a ring beggar's belief. No replies there whatsoever. I even sent them screenshots showing there's no reply there. I tried ringing them multiple times - no answer to the phone. Left message to be rang back - re reply. Tried contacting them again by email etc. But they are complete and total amateurs. I haven't received my voucher code! This is literally the worst shopping experience I've ever had. Wasted three hours of my time with no result. This site is probably run by a one man/woman in their bedroom - hence never picking up the phone - probably from Eastern Europe or somewhere like that due to the poor and difficult-to-fathom English and is a complete shambles of an operation. Don't touch them with a barge pole: you will regret it!”

Helpful Report

Posted 5 years ago

You made an attempted purchase on our website, but the purchase failed and you received a full refund to your credit card. You were invited to send ID to complete this purchase and you complied with this request. However, by the time you had sent the ID, the purchase had been refunded to you. You are now free to make future purchases if you wish. Cardyard has always been fully a UK company; all staff live and work in Exeter, Devon. We are an equal opportunity employer with a diverse workforce.

Posted 5 years ago

“They are with holding my payment although I met all quarantine conditions, they seem to believe I am liable for the collapse of Thomas Cook Plc although Thomas Cook went into administration 23rd of September which is three days after the quarantine period was passed. I am still waiting for payment”

Helpful Report

Posted 5 years ago

The demise of Thomas Cook is a very big and sad event. Many thousands of people have lost their jobs and their livelihoods and many gift card holders have lost all their money. You were smart enough to sell your gift card on Cardyard and we have been corresponding with you to explain that this unfortunate event has led to a delay in your payment. We expect to have this resolved within the next 2 weeks.

Posted 5 years ago

“Sent in a gift card for £100 pounds, was told multiple times (I.e. in letters, emails, and on the website) that I would be paid £81 but only received £76. I then sent them the email proving that I should have had an extra £5 and was ignored. Avoid this site.”

Helpful Report

Posted 5 years ago

I am sorry to read that you felt to write this review Kane. Our customer services team has communicated with you and explained why there was a difference. Regards Lea.

Posted 5 years ago

“Absolutely terrible. Offered a john lewis card to them, they forced me to send a picture of the pin on the back before I got a price. I then rang up telling them I didn't wish to continue with the sale, the man was actually rather kind on the phone and said it had been taken off the site. I then went to look at the card balance a few weeks later to find they had sold it and i had no money left on the card. when I called up to complain the man on the phone was cold and rude, despicable service and a total SCAM. Avoid at all cost.”

Helpful Report

Posted 5 years ago

We provide a service to buy and sell gift cards. You asked us to sell your gift card for you which we did and paid you the promised sum of money as cash. During the process you asked us to stop the sale, but the card had already been sold. 4 months later you come to us and complain that the sale hadn't been stopped. I can see a need to provide clearer and more timely information on when a sale can be halted and when not.

Posted 5 years ago

“Please never sell the cards with this company, as it is cheating by telling that the card was invalid as the buyer reported that the card was invalid for a card that i send with a hidden pin. Now they are telling me to contact Next to check without have a giftcard or not knowing the hidden pin. This company is a total rip off.”

Helpful Report

Posted 6 years ago

We have responded to an earlier view and we have corresponded with you to resolve this issue.

Posted 6 years ago

“Absolutely terrible, will never use again”

Helpful Report

Posted 6 years ago

We have responded to an earlier review and we are sorry that you feel so strongly to leave another review regarding this. We have corresponded with you to resolve this issue and have put procedures in place. We hope to see you back in the future.

Posted 6 years ago

“Never use this again I was told I would receive £208 and I received £167 for my £200 vouchers of John Lewis, rip off really, I will never use this site again”

Helpful Report

Posted 6 years ago

Hi Jackie, thank you for leaving your review. We received 4x£50 John Lewis gift cards, which would give you a cash value of £167. From our understanding, you have been paid the correct amount, however please feel free to contact us to discuss this further.

Posted 6 years ago

“Won’t answer calls when payment slow... customer service at zero....”

Helpful Report

Posted 6 years ago

“Bought a card, never worked neither in store nor online, the card had £0 on it Reported it to them and got a refund issued within a week. Wasted more time and money then what the card was going to save me.”

Helpful Report

Posted 6 years ago

Hi Kaizar, Thankyou for taking time to leave us a review. Unfortunately, although it happens very rarely, due to our company being a gift card exchange there is a risk that this may happen. Unfortunately you reported the issue to us out of office hours but your refund was issued the next day however sometimes banks take longer to show the money in your account We are so sorry that you had this experience with us and would welcome you back if you gave us a second chance Katie

Posted 6 years ago

“Sold an iTunes card. Was told they didn't need the physical copy, just to scratch off and enter the code. They confirmed they would accept and that iTunes cards didn't expire. Checked my account a week later. They've declined the card, given no reason, didn't attempt to make contact to advise it was rejected or why. I'm left with a scratched off iTunes voucher and I can't physically sell it as it's been scratched and I can guarantee the code hasn't been used.”

Helpful Report

Posted 6 years ago

Thanks for explaining your experience Deborah. We have reviewed the system and found in some instances like yours the 'returned' notification was not being sent. This has now been fixed. We require photos of physical cards when codes have been submitted. We have corresponded a few times and are still hoping you can send photos of your cards so we can continue with the sale. That way you can see through the process, receive payment, and become a customer of Cardyard. Kind regards Mike

Posted 6 years ago

“Impossible to navigate the site on your first visit to sell a card. Completely UNCLEAR instructions just when you think you have finally got it done after half an hour and have an email confirming...You wake up the next day and have an email rejecting the card because you ''didn't forward the original email'' Yet A) Nothing on the site telling you how to do that and B) Why should I forward an email with details of a third party to a company I do not know?? THAT is an infringement of THEIR privacy rights as well as mine It is bad enough that I was losing 10% of the value of the card but fore the time WASTED on this site it's just NOT worth the effort. The ''company'' needs to make thing CLEARER on their site”

Helpful Report

Posted 6 years ago

Dear Tom, I'm sorry to hear you found your experience on Cardyard frustrating, but were able to take the time to write a comprehensive review. We are always grateful for feedback so we can audit our processes and improve our service. We make it very clear when selling to us we need the original e-gift cards. I appreciate this information is embedded in the process - it appears on the final sell screen and in subsequent emails, but you would have preferred it was made much clearer at the start. We are very generous with our payments; you will not find anywhere else that pays 90% face value for a gift card. We require provenance of the gift card, and if you cannot provide that, then we understand our service is not for you. Kind regards

Posted 6 years ago

“I delivered my gift card several months ago and I still haven’t got my money for it, starting to think I never will. Do not recommend to anybody”

Helpful Report

Posted 7 years ago

Hi Nate, we are sorry your letter did not arrive. It is very unfortunate but you created a number of accounts on Cardyard and contacted us through each one. We tried to help you and responded to these, but you had an issue with Royal Mail. We sent you instructions on how to recover your letter but unfortunately you did not respond to these emails and messages. You should only have one account on Cardyard, and that way you are better assured to collect messages, be able to respond to them, and have a much better experience. Regards, Mike

Posted 7 years ago

“While this is definitely a great concept for a company, I think Cardyard never realised that other companies actually exist which do the same thing and where these companies have improved their service over the years, Cardyard has actually done the exact opposite or stagnated and service has severely declined as a result. Originally, cardyard giftcard sales paid out within 5-7 days but now it takes over 2 weeks to receive your money which actually defeats the whole purpose of the service itself (we're here for quick sales on gift cards not 2 weeks - month long waits). ZEEK, on the other hand, have managed to reduce their payout times from their original 2 weeks timeframes to just 5 days. ZEEK are now the go-to guys for selling unwanted gift cards!!”

Helpful Report

Posted 7 years ago

We have greatly improved our service over the last three years. Cardyard's average payout time has always been the quickest of any UK gift card exchange. However, we have to allow ourselves extra time to deal with fraudsters and 'double sellers'. We tried to help you and offered a process that worked for us both but you got frustrated and left this wholly inaccurate and misleading review. Cardyard is a great place to buy and sell gift cards, and if you could understand that, you would have a superb experience with us. Regards, Mike

Posted 7 years ago

“Took too long to sort out getting the money I was owed.”

Helpful Report

Posted 7 years ago

We can understand your frustration. It is very unusual for us to have the issue we had with you. We've changed the way we process cards to account for any such issues in future. Should a similar problem befall us again, we will be in a much better position to respond.

Posted 7 years ago

“Can’t believe how long it takes to verify iTunes vouchers. Well over 3 weeks. Not worth the wait I gave up in the end. Won’t be using again”

Helpful Report

Posted 7 years ago

Thank you for taking the time to provide us with your feedback. iTunes can only be verified at the point of sale and some denominations of iTunes can take a bit longer to sell than others. Lea

Posted 7 years ago

Cardyard is rated 4.7 based on 1,870 reviews