Cardyard Reviews

Name: Cardyard
Address: 6 Lyndhurst Road, ,, Exeter
Rating: 4.75

4.8 Rating 2,032 Reviews

95 %

of reviewers recommend Cardyard

Company Reviews

Metrics

Info

4.8

Based on 2,032 reviews

Shipping & Delivery
On-time Delivery	98%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

01392 580 988

Email:

info@cardyard.co.uk

Write Your review

Tell us how Cardyard made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cardyard 5 star review on 30th April 2025

Rhys

Cardyard 5 star review on 8th January 2025

Mark F

Cardyard 5 star review on 18th October 2024

Kevin N

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To be clear ive bought multiple gift cards from CardYard with little complaint. However I have now had my second gift card, and this one for £500, that was rejected and has taken me a decent amount of time to understand what happened. Overall im not sure it is worth the risk considering the haphazard success rate”

Helpful Report

Posted 5 days ago

You had some bad luck with your last two purchases where two of the cards could not be used. One was already redeemed, and the big one for £500 was cancelled by the retailer. We were able to refund these very quickly, though it's not pleasant for you to see a £500 purchase lose its value. Thank you for your purchases over the last 4 years and I hope you can overcome these last two disappointments and come back to Cardyard again. Best wishes, Mike

Posted 5 days ago

“Goal of the service to save money for users ( both ways) and while goal is great and smart the implementation has a fatal error. I can ignore the bad UI and weird UX, but having issue in the core service is a killer Payment service has errored in last 4 times I used it, different days, causing panic, stress and basically negating the reason to use the service. If I need to message the team every time I buy few gift cards to ask them why money got withdrawn but didn't receive a card..then wait till they fix it...I better just buy directly”

Helpful Report

Posted 1 month ago

I remember this Ahmad. You had ended up making two purchases when you only wanted one. We haven't experienced this with other customers. Thanks for your feedback though. Best wishes, Mike

Posted 1 month ago

“Bought a gift card, digital delivered by email, but it took almost 24 hours to arrive. The order almost entirely disappeared from my account with no little to no tracking information and the payment was took immediately from my account but remained pending”

Helpful Report

Posted 3 months ago

You'd created an email specifically to create an account on Cardyard which triggered our security system and your order had to be manually checked which happened first thing the next day. Money wasn't taken until dispatch, but your bank applied a commitment which makes the transaction pending.

Posted 3 months ago

“The vouchers are generally fine, the site is legit and I've saved a lot of money on this site, but the customer service is slow, unhelpful and rude even when the problems were on their end - will be looking for replacement sites, don't have the time or energy to beef with them.”

Helpful Report

Posted 1 year ago

Is this to do with the Amazon £1 Voucher that had a typo and was corrected but you then didn't want it so we offered you a refund under our Ts&Cs but you had an issue waiting for the refund?

Posted 1 year ago

“Bought 4 x £10 vouchers, only 3 of them worked. Contacted support and took a week for them to 'investigate' before accepting I was trying the truth. Now waiting for the refund to hit my account, but no idea if it's even been sent yet. Not sure if I'll use again and would definitely be nervous if using for a larger voucher amount as you could be out of pocket for a while if it doesn't work”

Helpful Report

Posted 2 years ago

Hi Dino, its unusual to get an invalid code, and very unusual for the seller to dispute it. This was an odd one as it was a verified Amazon code which Amazon then said was invalid. We were able to resolve the issue and a refund has been posted to your payment card. Regards, Mike

Posted 2 years ago

“Sold a £50 giftcard for £40. The turnaround wasn't as quick as advertised/promised--took nearly two weeks to receive money. Plus, was charged an additonal charge to have payment processed via PayPal, so only made £39.50 in the end, with no explanation. Contacted customer service to ask a few questions--no quick response and once I did hear back, they were not friendly or particularly interested in answering my questions; they made it seem like they were doing me a great favour. Wouldn't use cardyard again.”

Helpful Report

Posted 7 years ago

It can take two weeks to get paid. I see you contacted customer support and we replied in 3 minutes, and the date then promised was the date you received your money. I think your grievance is with the Paypal charge. There are no fees on Cardyard; the money promised is the money we pay. However, we only pay in GBP and your Paypal account is set to a different currency so Paypal levied a fee to accept the payment. I hope you can see a way through with Paypal and we'd love to see you back on Cardyard. Kind regards Mike

Posted 7 years ago

“Gave it a go, bought a John Lewis eGift card for immediate use. Did not receive within 15 minutes, so cancelled. I know the FAQs state that it can be end of next working day, but in my view this is simply poor service. You have the codes on database (I presume), and you can verify payment received immediately (I presume), therefore it is simply a poor technical implementation that adds the delay. I'm sure you're service isn't that busy that it takes your system 15-minutes to perform a view database queries and send an e-mail. Have a word with your developers, I won't bother using you again.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to provide us with your feedback regarding the service delivered by Cardyard. Our aim for the turnaround from purchase to delivery of eGift cards is to keep the time in between to a minimum, which indeed depends on many factors. We are delighted you were able to use our cancellation feature to achieve your desired result. Everybody can shop on Cardyard with confidence knowing they can cancel their purchase before dispatch should they change their mind. We look forward to seeing you back on Cardyard, though as a first time buyer security checks do take a little longer. Regards, Lea

Posted 8 years ago

“It was my first time using a gift card site to sell an unwanted card. The payment was late and it was necessary to contact CardYard to receive the money I was quoted. Eventually I received an email and the money was deposited to my account. However, the reasons the error occurred continued to change over several emails, sent to me by CardYard's rep. Not a great first experience given the trust necessary to use such a site. Leaves me feeling like it's too easy for things to go wrong.”

Helpful Report

Posted 9 years ago

It was good of you to take the effort to leave a review Felicia. We really liked the card you sent and it did take a little while longer to process than it should have. I did send you a number of emails over the period of 10 minutes. They were conversational in nature, and were completely honest. That is how we are. We hope you come back and use Cardyard again in future. Regards, Mike

Posted 9 years ago

“I received my gift card via email promptly, and all worked fine. My concern with CardYard is that most of the gift cards are not digital gift cards and are therefore delivered by post. CardYard state that if they are lost in the post they bear no responsibility. If I purchased some clothes, or similar and they didn't arrive I would expect to be refunded. I think the responsibility should remain with the seller until goods have been received by the purchaser. Yes they do offer an insurance delivery option, but the cost is so high that it wipes out the discount on the gift card. It's a shame, because it's a good idea.”

Helpful Report

Posted 9 years ago

Posting gift cards just hasn't been a problem. Missing deliveries are more likely with electronic gift cards. For good reason we do not bear responsibility for posted cards, and Royal Mail have invested a lot in their network, making 'proof of postage' as good as 'proof of delivery'; at last. We are developing electronic delivery of physical cards but it will have security restrictions and come live mid year. Thanks for your feedback and thoughts Stuart, and for using Cardyard. Regards, Mike

Posted 9 years ago

Cardyard is rated 4.8 based on 2,032 reviews