Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,598 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,598 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You took the money but didn’t supply the goods”

Helpful Report

Posted 3 years ago

Hi Jock, sorry this is an unverified review so I cannot see the order number - if you want to email websales@buyaparcel.com or call us on 01502473025 we will be happy to look into why you don't have your goods. I would help here and no but apart from your name and email (which doesn't bring up any results on my system), I can't see what order you are referring to. Kind regards, Mike

Posted 3 years ago

“I only received one where is my other one? As I'd ordered 2”

Helpful Report

Posted 3 years ago

Hi Dharmdeep, I have searched for your name, email and order number in our enquiries system and I can find no record of you contacting us. If you didn't receive a part of your order, you will need to get in touch as we cannot know there is a problem unless we are informed. Our system shows two despatched so we are unaware of any issue until you left your review. Thanks, Mike

Posted 3 years ago

“Have still not received the parcel. The phone line doesnt work and have emailed sereral times with no response.”

Helpful Report

Posted 3 years ago

Hi Yeewan, I cannot see any emails from your name or with your order ref in the email. Enquiries should go to websales@buyaparcel.com - Phone lines are working 01502 473025 is the number. I have checked and it seems DHL had an issue with your address and has returned your parcel to us. I will refund you in full now. If you wish to re-order please check the address - I am not sure if this is a DHL error or not. Thanks, Mike

Posted 3 years ago

“Paid for Saturday delivery which didn't come. Wrote an email on Saturday night asking when it will arrive. Got an email back on Tuesday with no apology saying it was delivered on Monday to someone called 'Zara'. Nobody called Zara lives at my address. Rubbish.”

Helpful Report

Posted 3 years ago

Hi Stuart, your order was from October - I am sorry if it didn't get there on the Saturday as it should. GPS puts the driver in your address vicinity, but if you didn't get your order we would have had you complete a denial of receipt form and resent the order or refunded you. If you didn't get your goods after receiving the information that someone called Zara signed for it, I hope you then came back to us at the time because 2 months after the delivery is too late to claim from DHL.

Posted 3 years ago

“Very bad Delivery service if you need anything on time please do not buy from this company”

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Posted 3 years ago

“Not happy.Sent me a return label that didn't work ..the weight was Incorrect. Sent me a link for drop off but still no refund.”

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Posted 3 years ago

“Battery and a battery charger was missing …. Very bad peeps don’t buy it”

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Posted 3 years ago

“Lost my delivery and have failed to return my money.”

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Posted 3 years ago

“The tools eventually arrived in good condition but the delivery service that was contracted by Buy A Parcel (DHL Parcel) Delivered my item 5 days late when I had paid for next-day delivery and there was no means of contacting any form of customer service for DHL Parcel to track down my order. The delay in the tools arriving prevented me from working and cost me a client and 2 months of potential work and my business is still struggling to recover.”

Helpful Report

Posted 3 years ago

“Ordered an item on Friday evening a realised that it was well overpriced Emailed Buyaparcel the same evening to cancel order but they do not work weekends. Come Monday morning Buyaparcel refused to cancel order even although it had NOT been despatched from supplier. When item arrived Dewalt orbital sander in tstak box it looked like the supplier had hand made the foam infil”

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Posted 3 years ago

“It’s a wonderful product , but it cost £100 more than everywhere else! If I’d have waited a few days more when others’ stocks had replenished it xx would have been a lot better!”

Helpful Report

Posted 3 years ago

“Not happy with my first purchase as the return process was so hard to follow. Eventually I did all from my end but I couldn’t get it returned for refund. Been told by the customer service that a collection has been arranged but nothing happened afterwards.”

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Posted 3 years ago

“The item was delivered late and got stolen as it had been left in full view on the front path”

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Posted 3 years ago

“Item would’ve been great but buy a parcel choose to use the worst parcel delivery service out there, Hermes. So never received it.”

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Posted 3 years ago

“The saw is out of square it won't cut in a straight line, have to fight it all the way through.”

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Posted 3 years ago

“Not sent Limed Oak,”

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Posted 3 years ago

“Abysmal product, parts don't fit correctly and fails after 6 MONTHS. Contacted manufacturer for replacement and they wanted £60 for a single part, 1 tenth of the entire product! How can they justify that. Ended up supporting the bar by using cable ties. DO NOT BUY THIS PRODUCT. POOR QUALITY.”

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Posted 3 years ago

“Very poor quality, not what I expect from dewalt .Laser level was wobbling about all over the place and you could not tighten it up.”

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Posted 3 years ago

“Very slow to respond and VERY, VERY unhelpful. Also very slow to deliver. The cheap pricing is a result of the substandard service. Very unlikely to use them again.”

Helpful Report

Posted 3 years ago

We've looked into this and can see your email was replied to to within the 24 hour turnaround. We do apologize that we were unable to cancel your online order before it was dispatched, but as advised an email cancellation request is not guarantee that the order will be cancelled. We do work through all emails and messages as quickly as we can each day, but I am afraid the warehouse will of course ship parcels in the mean time.

Posted 3 years ago

“Charged for Saturday delivery but sent standard delivery so too late and no support from buy parcel offered. Courier name on dispatch email simply said “Saturday delivery” so I had to search online to find which courier was used. By this time their depot had closed and no collection was possible. Poor service once they had my money. Would avoid for anything that you need to know when is arriving. As now my parcel won’t arrive for a week as no one home to receive hence Saturday delivery selected. DHL stated buy a parcel waited for Friday and selected “next day” as it’s cheaper than “Saturday service””

Helpful Report

Posted 3 years ago

Hi Danny, thanks for your review. Someone made a mistake here and put it on a Standard next day instead of a Saturday - when its a parcel with more than one label there's some manual overriding required and that I assume has what has caused this mistake. Next day is cheaper than a Saturday for sure but we don't wait until Friday as because its cheaper - if you pay for Saturday, we still have to pay for Saturday to get it to you - Next day is next working day. They are right about us holding mid-week orders for Saturday delivery though, but I doubt they will like me explaining but the reason is they seem to reguarly send Satuday consignments as soon as they get it - which they say "It would be to try and help the customer (it is not standard procedure). They actually receive a higher drop rate on a Saturday so it is not in their benefit to do this. If no one was in and they couldn’t deliver, they would return the item to the depot and try again on the Saturday as per the service." What I tried to explain was customers select Saturday because they are planning ahead. Their approach wouldn't be a problem if there wasn't parcels being left with neighbours who the customer then has to organise getting their parcel. Really sorry for the error we will sort you a partial refund including your postage on Monday. Take care Danny, Mike (MD).

Posted 3 years ago

Buy A Parcel is rated 4.6 based on 10,598 reviews