Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,675 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,675 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 3 December- Received 21 December🤦🏼‍♂️ Packaging whet/damaged And the products was damaged aswell 0/10 👎🏼 Not even going try and return it. Waisted enough time thanks”

Helpful Report

Posted 4 years ago

Hi Alexander, We are sorry to hear of your order arriving in poor condition. Your description gives the impression the product was mistreated in transit, something which we would like to resolve. If you would like to get in touch by calling us on 01502 473025 or emailing "websales@buyaparcel.com" we would gladly work with you, to resolve issues with your order. Kind regards, buyaparcel customer services.

Posted 4 years ago

“I ordered the product on the 29th November. It was passed to the carrier DHL on the 3rd December and I have still NOT received it. I have chased DHL countless times and all they say is “it is out for delivery”. I cannot review the product as I have not got it - DHL have. If I could rate DHL’s service out of 10 I would give it minus 10.”

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Posted 4 years ago

“Parcels came badly damaged. Customer services was dreadful when i reported the damage!”

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Posted 4 years ago

“Product came with a manufacturing fault and had to be returned. The earliest possible switch would have taken a couple of days by which point my plumber would have left so had to return for a refund instead. Additionally i paid for saturday delivery and it arrived the following Tuesday. They didn't offer to refund the delivery charge.”

Helpful Report

Posted 4 years ago

“Orderd on a Friday evening 48 hour post allowing for weekend should have arrived following Wednesday but arrived on friday needed it on Thursday had to buy a set on Thursday evening”

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Posted 4 years ago

“Parcel did not arrive”

Helpful Report

Posted 4 years ago

Hi Jordan, we only got an email from you at 22:20 last night, we wouldn't have known your parcel hadn't been delivered yet - we send thousands of parcels a week and cant check tracking on them all. Now we know you haven't received your parcel I have given you some options in a private reply to your email of yesterday evening. Happy Christmas. Kind regards, Mike.

Posted 4 years ago

“Item was ordered on the 27th November it's the 15th December still no item or refund. Had to make a Claims dispute with my bank to get my money back. Go to a Name brand merchant and pay a little extra and get that peace of mind.”

Helpful Report

Posted 4 years ago

Hi, I have looked into this, we had shipped on the 3rd December but some days later DHL had marked this as to come back to us, we presumed because it wasn't required but on deeper investigation, they look like they had an issue with the address but I cannot see any issue from here. The parcel didn't get back to us until the 13th so we would be processing a refund anyway, but I will make this happen now. Sorry about this, if you had reached out to us directly we could have realised what was going on sooner. We are a large merchant in our industry and you can buy with confidence, it's just sometimes communication between the merchant, customer and carrier can cause some issues as unfortunately, it did on this occasion. Take care, Mike

Posted 4 years ago

“No communication emails advising of order updates. Had to contact customer service twice as first time they I didn’t get a reply to my query asking when the order is going to be dispatched so had to send another. No reply. So in the end I had to phone them. Finally dispatched from them 7 days later. Sadly their customer service is non existent therefore I won’t be using this company again.”

Helpful Report

Posted 4 years ago

Hi Dawn, no excuses from me, the busiest time of the year, tons of orders and we couldn't get them all out quick enough. If customers were selecting the next day service we were doing those as a priority and everything else was best endeavours. The only updates you would have got was order confirmation and despatch notification but as there was no despatch, there was no update. Very sorry we were too slow, your order surprised me as you were certainly on the extreme of the delays we had - most people on standard delivery were getting their orders despatched 3-4 working days after order. We are caught up now and ready for Santa. Thanks, Mike

Posted 4 years ago

“Bought an item which arrived in a different box from the actual item. Was then advised that they often do this if the original box is damaged, however even this box was also all bashed. Very poor as this item was a gift. Returned item and wold not use this website again.”

Helpful Report

Posted 4 years ago

Hi Clare, sorry we had reboxed this one - at its industrial tools it doesn't often matter but at this time of year we should have B-stocked this rebox and sent only the original boxed ones. You may have not wanted it but we could have swapped the product for better-boxed unit in A1 condition but with the caveat these things are huge, there is no easy way of getting them to you without extra tape on them and without the carrier putting labels etc. on them as they go through the network. Smaller items we box-the-box but on oversized products, best we can do is sometimes but a "skin" layer of board around the item to best protect the box. Take care and Merry Christmas from all the team here at Buyaparcel. Kind regards, Mike Parker, Managing Director.

Posted 4 years ago

“Buy a parcel certainly doesn't know how to package a parcel , my 3 items were just chucked into a box no packaging atall arrived dented after bashing into eachother with the contents sprewed out , no respect for customers items , industrial tools come packed with greater care”

Helpful Report

Posted 4 years ago

Hi Justin, as per your Trustpilot review, I take all feedback very seriously and on the back of your review on here and TP I have refunded you in full as you note on TP. Take care, have a great Christmas. Kind regards, Mike Parker (MD).

Posted 4 years ago

“You took the money but didn’t supply the goods”

Helpful Report

Posted 4 years ago

Hi Jock, sorry this is an unverified review so I cannot see the order number - if you want to email websales@buyaparcel.com or call us on 01502473025 we will be happy to look into why you don't have your goods. I would help here and no but apart from your name and email (which doesn't bring up any results on my system), I can't see what order you are referring to. Kind regards, Mike

Posted 4 years ago

“I only received one where is my other one? As I'd ordered 2”

Helpful Report

Posted 4 years ago

Hi Dharmdeep, I have searched for your name, email and order number in our enquiries system and I can find no record of you contacting us. If you didn't receive a part of your order, you will need to get in touch as we cannot know there is a problem unless we are informed. Our system shows two despatched so we are unaware of any issue until you left your review. Thanks, Mike

Posted 4 years ago

“Have still not received the parcel. The phone line doesnt work and have emailed sereral times with no response.”

Helpful Report

Posted 4 years ago

Hi Yeewan, I cannot see any emails from your name or with your order ref in the email. Enquiries should go to websales@buyaparcel.com - Phone lines are working 01502 473025 is the number. I have checked and it seems DHL had an issue with your address and has returned your parcel to us. I will refund you in full now. If you wish to re-order please check the address - I am not sure if this is a DHL error or not. Thanks, Mike

Posted 4 years ago

“Paid for Saturday delivery which didn't come. Wrote an email on Saturday night asking when it will arrive. Got an email back on Tuesday with no apology saying it was delivered on Monday to someone called 'Zara'. Nobody called Zara lives at my address. Rubbish.”

Helpful Report

Posted 4 years ago

Hi Stuart, your order was from October - I am sorry if it didn't get there on the Saturday as it should. GPS puts the driver in your address vicinity, but if you didn't get your order we would have had you complete a denial of receipt form and resent the order or refunded you. If you didn't get your goods after receiving the information that someone called Zara signed for it, I hope you then came back to us at the time because 2 months after the delivery is too late to claim from DHL.

Posted 4 years ago

“Very bad Delivery service if you need anything on time please do not buy from this company”

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Posted 4 years ago

“Not happy.Sent me a return label that didn't work ..the weight was Incorrect. Sent me a link for drop off but still no refund.”

Helpful Report

Posted 4 years ago

“Battery and a battery charger was missing …. Very bad peeps don’t buy it”

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Posted 4 years ago

“Lost my delivery and have failed to return my money.”

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Posted 4 years ago

“The tools eventually arrived in good condition but the delivery service that was contracted by Buy A Parcel (DHL Parcel) Delivered my item 5 days late when I had paid for next-day delivery and there was no means of contacting any form of customer service for DHL Parcel to track down my order. The delay in the tools arriving prevented me from working and cost me a client and 2 months of potential work and my business is still struggling to recover.”

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Posted 4 years ago

“Ordered an item on Friday evening a realised that it was well overpriced Emailed Buyaparcel the same evening to cancel order but they do not work weekends. Come Monday morning Buyaparcel refused to cancel order even although it had NOT been despatched from supplier. When item arrived Dewalt orbital sander in tstak box it looked like the supplier had hand made the foam infil”

Helpful Report

Posted 4 years ago

Buy A Parcel is rated 4.6 based on 10,675 reviews