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Buy A Parcel Reviews

4.6 Rating 10,416 Reviews

91 %

of reviewers recommend Buy A Parcel

Company Reviews

Product Reviews

4.6

Based on 10,416 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 4th October 2023

Buy A Parcel 5 star review on 12th July 2023

Buy A Parcel 5 star review on 10th May 2023

Buy A Parcel 5 star review on 10th May 2023

Robert Rawlinson

Buy A Parcel 5 star review on 8th May 2023

Buy A Parcel 5 star review on 5th January 2023

Buy A Parcel 5 star review on 30th December 2022

51

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The replacement filter did not fit even though I made sure the model number I purchase is an exact match of the filter system i had earlier purchased from Buyaparcel. I have sent Buyaparcel several emails and they are not responding to my mails.”

Posted 3 years ago

“Waste of time. Bright a tap and this was the state of it. They palmed me off to the manufacturer’s that wanted to send out someone to fix it. £159 tap sent broken and they want to fix it.”

Posted 3 years ago

Hi, we can see that collection details were emailed to you on 17th November so we can arrange one free collection to pick up the Grohe tap and have it returned to us so a full refund can be issued back to you, and this tap can be sent back to the manufacturer Grohe to inspect. Once we receive the collection information from yourself, this will be booked with the carrier as agreed.

Posted 3 years ago

“Product is good , But payed for Saturday delivery and it came on Tuesday, go figure. Contacted Buyaparcel to get a postage refund but no one bothered to get back to me. Won’t use them again and will slate them every chance I get.”

Posted 3 years ago

Hi Mark very sorry to hear the order landed on a Tuesday instead of the Saturday. Can't tell if DHL messed up or we put the wrong service on it. In any case I will refund your postage in full now. I am not sure how you contacted us but I cannot see any email from you in our mailbox. Thanks, Mike

Posted 3 years ago

“Advert said 5 year guarantee. After receiving product guarantee had changed to 5 year on parts and 1 year on labor.”

Posted 3 years ago

“I ordered DeWalt impact driver (DCF887)on Thursday 22nd October 2020 before 3pm. According to the website, if I order before 3pm I will be able get it by next day but unfortunately I got the delivery on Monday 26 October that was very disappointing and caused delays in my work on the weekend. Secondly battery inside the box is not same as mentioned on the case. Very Disappointing and will not use this website again. Thanks”

Posted 3 years ago

I have looked into the order you placed directly on our website, and can see you did not select the Next Day delivery option from the list shown on the checkout page and pay the £2.99 postage, so because of this your order was shipped on the free standard delivery service which is between 2-3 working days for delivery. Orders are only shipped on the Next Weekday Delivery Service if you select that option at checkout by clicking in the circle next the delivery service you want.

Posted 3 years ago

“You tell me I recently made a purchase of Honeywell Valves. I DID NOT!”

Posted 3 years ago

Hi Colin, something has gone wrong with the translation there I don't know what but it was salt tablets you had purchased from us. Sorry the invite to review told you the wrong product.

Posted 3 years ago

“Can't create an account after several attempts”

Posted 3 years ago

Hi, we are sorry to hear you are having issues using our website. Please email our customer service team at websales@buyaparcel.com so we can help get this resolved for you.

Posted 3 years ago

“bad bad bad bad”

Posted 3 years ago

Hi, as per the message we replied to on 9th September via eBay "This listing has a drop down menu which allows you to select the item you would like. None of those options say axe AND sharpener"

Posted 3 years ago

“It was ok till the wind came,then it broke in two.”

Posted 3 years ago

Hi, We are sorry to hear you have a issue with the order you placed on 17th September 2020. We have no record of you contacting us to report this issue, please email our customer service team at websales@buyaparcel.com with photos of the reported damage, so we can help resolve this.

Posted 3 years ago

“Looking at the reviews - quite good...I think I'm one of the unlucky ones, 5 days and no delivery, and no response from customer services.....”

Posted 3 years ago

Hi Mr. Adams I am sorry to hear you haven't received your order, so we can look into this please email our team at websales@buyaparcel.com with your order number or if you don't have this to hand please tell us the address you put on the order. Once we have this information we can look into this and find out what is going on. Kind Regards

Posted 3 years ago

“order has not arrived after 2 weeks cannot speak to anyone on phone as they have blocked phone calls”

Posted 3 years ago

Hello, We are sorry to hear you haven't received your order yet, so we can look into this for you can you please email our team at websales@buyaparcel.com and include your order number which will start either WB or EB, or if you don't have this to hand then the full address you put on the order at checkout. Our phone lines are currently closed as some of staff is working from different locations due to this Covid pandemic, and a message does state this when you call our number.

Posted 3 years ago

“Arrived broken and still waiting for it to be repaired 3 weeks later. Wish I hadn't bothered.”

Posted 3 years ago

Hi, We can see you contacted our customer support team on 7th September and we replied on 9th September to advise we can either arrange to collect your order so a full refund can be issued back to you as we had sold out of this kit, or you could contact DeWalt under their warranty so DeWalt can collect the tool from you to test and then repair/replace under their warranty and send back to you. We can see you went for the option to deal direct with DeWalt, if you have not received the repaired/replaced tool back you can contact DeWalt and they will update you on what is happening with your tool.

Posted 3 years ago

“Paid for next day delivery item never arrived, chased order and recieced 3 weeks later and was charged postage again. Emailed buyaparcel to query this and had no reply. Would not recommend or use again.”

Posted 3 years ago

We have looked into this for you and we have no second postage payment from you. The original £2.99 postage you paid at checkout was refunded back to your PayPal account on 15th September 2020 at 11:22am. We have searched our mailbox and have been unable to locate you email regarding this issue, please can you forward your email to websales@buyaparcel.com so we can look into this some more for you. Please also include the PayPal Transaction ID number for this charger. Thank You

Posted 3 years ago

“Parcel was badly wrapped with no padding and arrived damaged and not in its original packaging, communication was non existant . Will never buy from this company knowingly ever again.”

Posted 3 years ago

We can see you contacted through the eBay message system to report the issue and you kindly supplied us with a photo showing the damage to your order / delivery. We can see that we accepted your eBay return request and that a full refund was issued back to your PayPal account.

Posted 3 years ago

“Landed left outside my house no body singing for it missing for one month but located it eventually otherwise no problem”

Posted 3 years ago

We are sorry to hear there was a issue with the delivery of your order, as the carrier should not have left the parcel if no one came to the door to accept the delivery. We are glad to here you do have your order now, and if there is anything we can do please do not hesitate to contact us.

Posted 3 years ago

“Wrong colour item”

Posted 3 years ago

We do apologise that the manufacture changed the colour of the crow bar from red to blue without advising us. I can see that a partial refund was agreed and sent to you via PayPal.

Posted 3 years ago

“hello I think it's fine but the order I have NOT received yet so I can not make an assessment”

Posted 3 years ago

Hello, we can not see that you have emailed our customer service team to report an issue with your order. Please email our Customer Service Team at websales@buyaparcel.com

Posted 3 years ago

“Disapointed....you know i send a message next day!!!!”

Posted 3 years ago

We can see you sent us a message on Friday 4th September at 9:12pm, and our customer service team replied on Monday 7th September at 12:09pm, asking if you could send us a photo showing the issue you had reported. But it appears you never replied to our message with the requested information so we could help resolve the issue.

Posted 3 years ago

“Keine original Makita Ware, nicht zu registrieren, abzocke.”

Posted 3 years ago

“I was extremely disappointed with the presentation of my purchase, the box should have been foamed out with properly cut positions for my tools”

Posted 3 years ago

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Buy A Parcel is rated 4.6 based on 10,416 reviews