Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,598 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,598 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despicable again. Had a bad experience in August 2019 where they cancelled the order without any notice thus leaving up the proverbial creek. 17 months later and with a little trepidation I placed another order and low and behold just as bad. Zero customer service, a tracking number which doesn't exist and no reply to my emails. Will NEVER use this company again and would definitely NOT recommend to anyone. ABSOLUTELY DISGUSTING SERVICE.”

Helpful Report

Posted 4 years ago

Hi Dan, sorry your order number supplied doesn't match anything we recognise, so without some way of identifying you, I can't respond in a meaningful way. Kind regards, Mike

Posted 4 years ago

“First time of purchasing from Buyaparcel and likely to be the last. Item was ordered with optional next day delivery selected and paid for as it was needed urgently. It arrived on time so fine on that. However, a different product was supplied to that ordered! The delivery note even showed the item ordered in the top line and then a different product as the item sent! No prior warning that the item had apparently, I was subsequently told, been dropped and replaced with a different one. I tried to call as soon as the problem was discovered only to get a message saying that due to covid all enquiries must be by email as no phone service being provided. I emailed straight away and then waited for a reply..... which took three days! My message to buyaparcel is if you can't offer the level of service you are purporting to offer, and critically with a way of contacting you when you make an error that doesn't then take forever to get anywhere, reduce your service offereing and just be honest with your customers.”

Helpful Report

Posted 4 years ago

We can see you emailed our customer service team on 6th January at 4:06pm and that our customer service team replied to you on 8th January at 2:08pm which is within our 24-48 hour time-frame for answering messages (messages are answered between 8am to 5pm Mon to Fri) as we have to answer them in date and time order, but as you emailed us again on 7th January before we had replied to you it pushed your email to the bottom of the list. We looked into this and did apologize that the kit had been changed but not updated on the listing you ordered from, and we did apologize you were not messaged to advise of the kit change before the order was shipped to you. We can see that you were offered a free collection which was booked as per your request.

Posted 4 years ago

“I opened it and straight away hung it in the garden. I hadn't noticed it was broken and I'm really disappointed, so it's hanging there with a broken solar. Yes I could have returned it but I haven't been able to get out.”

Helpful Report

Posted 4 years ago

Hi thanks for the feedback, however if you had gotten in touch, we could have arranged a swap out for another one or collection for full refund. I have looked at the cost of the product and in this instance we will refund you in full without the product coming back to us. In the future, if you get in touch we can help resolve your issue with our dedicated team in customer services. There is no need to leave the house for returns as they can be done from your home or a shop as per customer's requirements and as mentioned previously, we can even do a swap out of a damaged/faulty item if reported in good time. Take care, Mike

Posted 4 years ago

“Do not use them warning”

Helpful Report

Posted 4 years ago

I'm afraid we were unable to cancel your orders, as you messaged us after the orders have been dispatched. We supplied you with the return details so you could return your order is you wanted it.

Posted 4 years ago

“BUY ELSEWHERE - Order placed on Geberit frame stated at 2 to 3 day delivery. Initially sent a bogus dispatch confirmation with no courier details. Eventually arrived today, 17 days after prchase. Buyaparcel telephone connects to answerphone, email takes days to respond without any info or answers to questions. I could have purchased this product on next day delivery elsewhere and regret placing order.”

Helpful Report

Posted 4 years ago

“My tool boxes I ordered arrived damaged, and 2 boxes arrived with inserts for tools. I’m assuming the kits a bought, then the tools are sold on without the kit box, then the box is sold separately with Tstak job lots. Emailed to complain, no one had got back to me. Poor customer service. First and last time I use them.”

Helpful Report

Posted 4 years ago

Hi Russell, where did you send your enquiry please? Please send to websales@buyaparcel.com - if you include your order number too please as you haven't put it on this review.

Posted 4 years ago

“Item received is dangerously faulty have tried to call and told to email have emailed and not had a reply. Poor customer service and poor quality product”

Helpful Report

Posted 4 years ago

“Not a good experience I'm afraid. The item I ordered was shipped out,but lost in transit. A replacement was then due to be shipped out the but the item was missing from their shelves due to an incorrect stock count. Won't bother ordering from them again.”

Helpful Report

Posted 4 years ago

“Paid for a Makita belt sander in 110volts! YOU sent me a 240volt which I can not use on site.”

Helpful Report

Posted 4 years ago

Hi Ian, I am very sorry for the mistake. We have recified and I believe you have arranged the swap to occur today. Kind regards, Mike

Posted 4 years ago

“Still not received this item Not very happy when ordered it was supposed to be in stock now I have been told it will be in January When in January I don’t know Very disappointing”

Helpful Report

Posted 4 years ago

Hi Gary really sorry about this, we had oversold. We can't speak to Dewalt until the new year but we know we have a large order waiting delivery that they couldn't deliver in December so we are expecting your unit early January, but no actual date yet I am afraid. If you can't wait, please email websales@buyaparcel.com and we will cancel and refund your order. Take care, Mike

Posted 4 years ago

“They wanted a review ..parcel never turned up . Terrible service”

Helpful Report

Posted 4 years ago

“The replacement filter did not fit even though I made sure the model number I purchase is an exact match of the filter system i had earlier purchased from Buyaparcel. I have sent Buyaparcel several emails and they are not responding to my mails.”

Helpful Report

Posted 4 years ago

“Waste of time. Bright a tap and this was the state of it. They palmed me off to the manufacturer’s that wanted to send out someone to fix it. £159 tap sent broken and they want to fix it.”

Helpful Report

Posted 4 years ago

Hi, we can see that collection details were emailed to you on 17th November so we can arrange one free collection to pick up the Grohe tap and have it returned to us so a full refund can be issued back to you, and this tap can be sent back to the manufacturer Grohe to inspect. Once we receive the collection information from yourself, this will be booked with the carrier as agreed.

Posted 4 years ago

“Product is good , But payed for Saturday delivery and it came on Tuesday, go figure. Contacted Buyaparcel to get a postage refund but no one bothered to get back to me. Won’t use them again and will slate them every chance I get.”

Helpful Report

Posted 4 years ago

Hi Mark very sorry to hear the order landed on a Tuesday instead of the Saturday. Can't tell if DHL messed up or we put the wrong service on it. In any case I will refund your postage in full now. I am not sure how you contacted us but I cannot see any email from you in our mailbox. Thanks, Mike

Posted 4 years ago

“Advert said 5 year guarantee. After receiving product guarantee had changed to 5 year on parts and 1 year on labor.”

Helpful Report

Posted 4 years ago

“I ordered DeWalt impact driver (DCF887)on Thursday 22nd October 2020 before 3pm. According to the website, if I order before 3pm I will be able get it by next day but unfortunately I got the delivery on Monday 26 October that was very disappointing and caused delays in my work on the weekend. Secondly battery inside the box is not same as mentioned on the case. Very Disappointing and will not use this website again. Thanks”

Helpful Report

Posted 4 years ago

I have looked into the order you placed directly on our website, and can see you did not select the Next Day delivery option from the list shown on the checkout page and pay the £2.99 postage, so because of this your order was shipped on the free standard delivery service which is between 2-3 working days for delivery. Orders are only shipped on the Next Weekday Delivery Service if you select that option at checkout by clicking in the circle next the delivery service you want.

Posted 4 years ago

“You tell me I recently made a purchase of Honeywell Valves. I DID NOT!”

Helpful Report

Posted 4 years ago

Hi Colin, something has gone wrong with the translation there I don't know what but it was salt tablets you had purchased from us. Sorry the invite to review told you the wrong product.

Posted 4 years ago

“Can't create an account after several attempts”

Helpful Report

Posted 4 years ago

Hi, we are sorry to hear you are having issues using our website. Please email our customer service team at websales@buyaparcel.com so we can help get this resolved for you.

Posted 4 years ago

“bad bad bad bad”

Helpful Report

Posted 4 years ago

Hi, as per the message we replied to on 9th September via eBay "This listing has a drop down menu which allows you to select the item you would like. None of those options say axe AND sharpener"

Posted 4 years ago

“It was ok till the wind came,then it broke in two.”

Helpful Report

Posted 4 years ago

Hi, We are sorry to hear you have a issue with the order you placed on 17th September 2020. We have no record of you contacting us to report this issue, please email our customer service team at websales@buyaparcel.com with photos of the reported damage, so we can help resolve this.

Posted 4 years ago

Buy A Parcel is rated 4.6 based on 10,598 reviews