Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,598 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,598 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered it for Saturday delivery (£9) they forgot to put door number on the address. DHL couldn’t deliver had to wait until Monday for DHL to phone me and ask what my door number was! Cost me a days work! Very poor”

Helpful Report

Posted 5 years ago

“Great item but poor service. Paid for next day delivery which didn’t arrive had to pick up from local depot. Was told couriers busy why offer next day if you know couriers are busy. Won’t use again”

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Posted 5 years ago

“You have asked me to write a review on an item I have still not recieved”

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Posted 5 years ago

“Ordered an £1,100 water softener on 04/06/2020 which was listed as in stock and next day delivery. It’s now 16/06/2020 and no sign or communication of when or if I’ll receive it. Only responded to say that I didn’t pay for next day which I sent a screenshot showing I did. Then back to ignoring. They’ve shut their phone lines so you have no way of contacting them other than email which they ignore. Other than call the police to report a scam I’m not sure how I’ll get my money back. If you want a company to take your money and then ignore you then look no further. Big banner across the website stating business as usual when I ordered too!”

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Posted 5 years ago

“My last review seems to habe been deleted? Makira Brushless Router kit not delivered, no tracking number sent and I pa8d for next weekday delivery on Sunday. No reply to my emails either?”

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Posted 5 years ago

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Posted 5 years ago

“It is a misleading offer, as they have mentioned Telescopic Handle + Grass Shears... but they supplied only Telescopic Handle & No Grass Shears were supplied. Only Telescopic Handle far cheaper on other sites. Product is good as it’s fr Bosch, but the offer by BuyParcel is misleading.”

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Posted 5 years ago

“Terrible the bag has already broke I’ve emailed you days ago and not heard a thing yet”

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Posted 5 years ago

“Waited 4 weeks for delivery. Didn’t answer all my emails asking for delivery date and eventually refunded payment..... what a waste of my time.”

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Posted 5 years ago

“Not impressed lack of information on delivery Which was not quick to the point I gave up and ordered elsewhere which arrived in 36hr You need to inform when you are likely to suply”

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Posted 5 years ago

“Very disappointed when item arrived I found there was no battery or charger, could you tell me what use is a cordless strimmer with no battery?”

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Posted 5 years ago

“Very slow to respond & all over shop when they did I had to Email a few times To find out what was happening with my order then they said they would refund the money which they did then the item arrived after Emailing them again to say It had arrived (they did not know)& i will send the the money back they answered me straight away Then it took days to say thank you. Only order from from this supplier if you are not in a hurry.”

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Posted 5 years ago

“I ordered a twin pair of socks and only had a pair and cost me £8.99 not happy at all”

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Posted 5 years ago

“Haven’t received item yet. On tracking, it doesn’t even say out for delivery. Apparently wasn’t even shipped for 10 days after payment. I’m hoping this is due to the Covid 19, otherwise really poor performance.”

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Posted 5 years ago

“Never received item still waiting on delivery joke”

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Posted 5 years ago

“Very poor quality. Would not sit together without tape. Poor quality for the price.”

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Posted 5 years ago

“Arrived after the two days specified in the tracking app that was never updated. Upon opening one of the locking catches was broken. After numerous call and emails finally got a reply saying then had no replacement boxes in stock, and to add insult to injury offered me a £5.00 gesture of good will on a product costing over £160.00 to source mysrlf a replacement handle and to fit it. As I refused to accept this do call offer they resorted to collect the whole package *I'm sure that cost more than £5.00) I was refused a refund until they have recieved the item back even after confirmation of collection. Talk about trust so all in all I have bern out of pocket now for 4 weeks. I will never buy anything from this compsny ever again and warn other potential customers to stay clear. I think they need to invest in some "Customer Training".”

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Posted 5 years ago

“Item failed to be delivered, no delivery note. No refund as yet. It has been about 3 weeks”

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Posted 5 years ago

“Very unsatisfied carry bag was missing and i am sick of emailing you about this problem as u can see in the ads lazer stand should come with a bag.”

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Posted 5 years ago

“Never arrived.. emailed several times. Had to involve ebay”

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Posted 5 years ago

Buy A Parcel is rated 4.6 based on 10,598 reviews