Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,598 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,598 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still awaiting feedback as to why my order did not arrive. Dates back weeks now and waiting for a refurnd, said they need to check with the courier and never replied.”

Helpful Report

Posted 5 years ago

We are very sorry to hear this, we can see you messaged us on 6th June and you received a reply on 9th June regarding the matter. If you have not received your order still, then please send a email to websales@buyaparcel.com to report this and we can get this resolved for you.

Posted 4 years ago

“False description of item on eBay. Went quiet when a refund was requested. Forced refund through eBay grievance”

Helpful Report

Posted 5 years ago

The description we use is given to us from the manufacture, and it did clearly state it was just a coating on the product and not what is it made out of. Soon as you asked if you could return for a refund, we accepted the return request and this was processed on our behalf by eBay and PayPal.

Posted 4 years ago

“Terrible service bag broke within 2 uses I’ve been trying to get a replacement for 2weeks now the customer service is awful”

Helpful Report

Posted 5 years ago

We can see that as agreed a replacement bag was picked packed and shipped by our warehouse, but for some unknown reason this was never delivered to you by the carrier company. This was reported to our manager who contacted your directly and arranged for a full refund to be issued back to you because of the delays caused by the carrier.

Posted 4 years ago

“goods did not arrive,problem with courier,due delivery on 12.6.2020 now 25.6.2020 still no goods delivered,customer services now finally chasing.I am now having to fill in a signed a letter to tell the courier the goods did not arrive.How did I get involved in a problem that buy a parcel should have followed up on 4 or 5 days after missed delivery .I attempted to contact by phone was told email only which took 3 days to answer”

Helpful Report

Posted 5 years ago

Apologies but due to the lock-down caused by Covid-19 all our staff were working from home to protect them and you our customer, so because of this our phone was closed down. I can see you reported the issue to us on 24th June and the same day we raised the issue with the carrier and sent a Non Receipt of Parcel form to you, as this is a legal document to say you have never received/accepted the parcel from the carrier. You emailed the completed form back us on 26th June, and we can see your order was cancelled and refunded on the 26th June as per your request.

Posted 4 years ago

“I bought this item not realising how light it would be. Within an hour of it being on the table, a slight breeze blew it off the table and it smashed. Very disappointed as it would have looked lovely.”

Helpful Report

Posted 5 years ago

We are sorry to hear this happened with your purchase. I can't see that you contacted us to report this, as we may have been able to speak to the manufacture to see if anything could have been done to resolve this for you.

Posted 4 years ago

“they wont refund me depsite dhl admitting liability for a lost parcel they ignore messages and cower behind there screens phone number doesnt work. im £270 down and dhl are saying theK must be the ones to make a claim”

Helpful Report

Posted 5 years ago

Please can you supply us with your order number so we can look into this matter for you.

Posted 4 years ago

“Never received the item and extremely poor communication.”

Helpful Report

Posted 5 years ago

We sorry that your order was lost in transit with the carrier, but we can see that soon as we were aware this was sorted.

Posted 4 years ago

“Only had a couple of weeks and going rusty”

Helpful Report

Posted 5 years ago

“I wrote a review on eBay , which was when I first got the greenhouse since then I'm sorry to say I am so disappointed with it Firstly it ripped even though I was so very careful I had one before from a different supplier it was cheaper and so much stronger and lasted 3 years before it ripped!..it's in a sheltered position but twice now it's collapsed the poles are not sturdy either, and the plastic is far too thin,...it's ripped again putting it back up not happy and waste of good money,...If it falls down again I will cut my loses and buy something more sturdy, it's damaging the plants too each time it collapses .....”

Helpful Report

Posted 5 years ago

“Paid for next day delivery on a solar light when it came it was faulty still can't get a reply or resolution from the company”

Helpful Report

Posted 5 years ago

“The blade absolutely rubbish, the packaging of this is from a drill not a circular saw, with the stickers that its from the drill. As this being bought as a present for someone it's disappointing giving them that.”

Helpful Report

Posted 5 years ago

“This company have fraudulently debited money twice from my account this week. There were several attempts previously that were unsuccesful. There is no way to call this company to complain. We have contacted our bank’s fraud department. Stay away!”

Helpful Report

Posted 5 years ago

Hi Adam, I called your number and your colleague's and got through to her. I explained we are only the seller and someone using a stolen card on our site doesn't make us party to the crime. I have since emailed you both with more detail and will continue to cooperate with you, the bank and of course if it gets escallated, the police (although in my experience the latter want very little to do with card fraud for whatever reason). Please keep in touch as we work to resolve this to our mutual benefit but I had to set the record straight publically that we aren't the perpetrators of any fraud. I did sent a review ammendment request but I guess it being the weekend you may not have seen as yet. Take care, Kind regards, Mike

Posted 5 years ago

“I never received the ítem i bought, i have not received any money back.”

Helpful Report

Posted 5 years ago

“The item has never arrived and it takes days to anyone to respond to any emails.”

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Posted 5 years ago

“I've not had it delivered yet”

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Posted 5 years ago

“Very disappointed with the service. First and last purchase from buy a parcel. DHL came home with the item initially but could not deliver because of the incorrect communication you provided them. Then you acknowledged the error and promised the delivery. But despite being home all day, DHL could not find access to deliver my item when they could easily access our home on the first occasion. The item never got delivered and I received a refund 3 weeks after placing the order.”

Helpful Report

Posted 5 years ago

“Never received item fighting to get a refund through eBay”

Helpful Report

Posted 5 years ago

“Ordered item 9 days ago and it is yet to arrive! Very poor!”

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Posted 5 years ago

“Bought the tool on the 30th April, only to find it was missing the long screwdriver bits to enable the attachment to be used with it , Fast forward to now 17th June , Still waiting and not much communication from them. Bit annoyed with lack of updates.”

Helpful Report

Posted 5 years ago

“No stars ( had to put 1 ) as my hanging basket arrived in a box that was far too small & packed on its side so it was squashed, the moss had fallen off & a flower was broken off. This item was a present from my sister who has complained to you 2 days ago asking for a replacement or refund but still hasn't had a reply & cannot speak to anyone as phones are not manned at moment”

Helpful Report

Posted 5 years ago

Buy A Parcel is rated 4.6 based on 10,598 reviews