Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,676 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,676 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the shower was faulty. Probably not your fault.”

Helpful Report

Posted 5 years ago

Hi, we are sorry that your Triton shower became defective. I can see that you got in contact with us and we booked a free collection so it could be returned. I can see that a full refund was issued back to you on 24th August 2020.

Posted 5 years ago

“Wrong nail gun sent so completely ruined a birthday surprise”

Helpful Report

Posted 5 years ago

We are sorry to hear there was a picking or packing error with your order. Our warehouse does check that what they have in front of them matches what is on the order, but sometimes due to human error a mistake happens. We can see your order was collected and full refund issued back to you on 4th August 2020 via your eBay return case.

Posted 5 years ago

“you only sent half the order”

Helpful Report

Posted 5 years ago

We can see you contacted us on 30th July to report an issue with your order, and our customer service team did reply the same day to apologise about this packing error. We can see the missing items were shipped out by our warehouse within 24 hours of the issue being raised with us.

Posted 5 years ago

“Je n'ai tu ou jours pas reçu ma commande ??? Est-ce normale ?”

Helpful Report

Posted 5 years ago

We are sorry to hear you haven't received your eBay order that was dispatched on 10th July 2020 with DHL International. Please email our customer service team at websales@buyaparcel.com so we can help sort this for you, as we can't see that you have contacted us already.

Posted 5 years ago

“È arrivato l’articolo sbagliato e ho dovuto rispedirlo indietro io, non hanno mandato il corriere a riprenderselo!”

Helpful Report

Posted 5 years ago

We are sorry to hear this picking/packing error happened with your order. I can see you contacted us and we advised that the carrier does not offer us a collection service from International addresses. However, we did agree with yourself to cover the cost of the return postage up to £15, once a postage receipt has been provided as we would never expect you to cover the cost when it our error.

Posted 5 years ago

“I don't like that, I want to refund”

Helpful Report

Posted 5 years ago

Hi, we are sorry to hear you aren't happy with your purchase. If you would like to raise a return so it can be sent back to us so a full refund can be issued, then please email our customer service team at websales@buyaparcel.com and we will get this raised for you.

Posted 5 years ago

“I have not received the sander and you have not answered my request for a refund”

Helpful Report

Posted 5 years ago

Hi, I can see we replied to your eBay message on 23rd July to apologise that there was a stock delay with your order originally, but that it had been shipped by the time we replied to your message. I can see that you advised you received the order on the same day (23-07-2020). If you don't want the order anymore, you are welcome to raise a eBay return request so we can get this back and issue you with a full refund.

Posted 5 years ago

“Very over-priced product. Wish I had shopped around.”

Helpful Report

Posted 5 years ago

I'm sorry to hear this, we do try and be as competitive as possible with all our products. We do offer a 30 day return period, so you are welcome to raise a return request so you can return your order for a full refund, as long as they haven't been used.

Posted 5 years ago

“The item as still not arrived .”

Helpful Report

Posted 5 years ago

Upon looking into this I can see we have been in communication with you and resolve this issue. It appears the original parcel was shipped but then became lost in transit with the carrier. I can see we arranged for your order to be packed and shipped again, and it was delivered to you on Wednesday 22nd July 2020 at 4:18pm.

Posted 5 years ago

“The water softener was not Hi-Flow has it came with 15mm connector not the 22mm. I only found out on site and had no time to return it.”

Helpful Report

Posted 5 years ago

We are very sorry to hear of this issue, if you have contacted us we could have resolve the issue and got the correct 22mm connectors sent out to you.

Posted 5 years ago

“I am still waiting. I Have order The item 26.6. The other goods I have order from other sellers in UK on the same day, I have receive 7 days ago. Very poor service. The last day prevailed in order was 22.7. So it is "on time" but it is too long for money I have paid for shipment.”

Helpful Report

Posted 5 years ago

We can see your order was shipped with DHL International on 30th June 2020, so it could be delivered to your address in Croatia within 5-7 working days. If you still haven't received your order, then please email our customer service team at websales@buyaparcel.com so this can be looked into and this can be resolved for you.

Posted 5 years ago

“Parcels delivered before delivery slots so no one is available to take them. Delivery drivers leave parcels fully visible, out side property’s on main roads which leads them to be stolen. Customer service is very slow. Waiting for refunds very slow. Waiting for email response very slow.”

Helpful Report

Posted 5 years ago

We're sorry the carrier company turned up to deliver your order before the time-slot they allocated, the driver should not have done. We are very sorry that the carrier driver then decided to leave the parcel outside the property because no one was home, this does go against the carrier contact we hold. I can see that our customer service team had been in communication with you and the full refund for this order was processed and issued back to you on 1st July 2020.

Posted 5 years ago

“Still haven’t received deliver over 3 weeks late so I’m sorry but very poor service!”

Helpful Report

Posted 5 years ago

Your order was shipped with a carrier on 25th June 2020, but it appears got lost while in transit to. I can see our customer service team have been in communication with you and your order was shipped again on 17th July 2020 with Hermes, and delivered on 21st July 2020 at 1:03pm.

Posted 5 years ago

“I was disappointed when my shower head arrived with no screws or a cover plate for them which is clearly shown on the image after contacting your selves I was told they don’t come with them I was not happy with the response as I think I was basically fobbed off so I am unable to give a decent review.”

Helpful Report

Posted 5 years ago

I'm sorry to hear this, unfortunately the photos used on the adverts are stock issues supplied to us by the manufacture and some times they change the design of an item very slightly but don't update the stock images to reflect this. You are very welcome to contact us so we can arrange to collect your order and issue you with a full refund if you don't want to keep it.

Posted 5 years ago

“Item was never sent out. Received a full refund after chasing the company and proving that Hermes tracking showed they had not received the parcel. I had to fill out a declaration form to state that i had not received anything. Very poor wouldn't buy from them again.”

Helpful Report

Posted 5 years ago

I'm sorry that you didn't receive the order that our warehouse dispatched with the carrier on 23rd June 2020. I can see that the customer service team resolved this with you the same day you raised the issue, and we can see you asked for a refund instead of the order being shipped again.

Posted 5 years ago

“I been waited for the order around two weeks, at the end my order was been disappear ... strange because you send me to leave my opinion.”

Helpful Report

Posted 5 years ago

Your order was shipped with DHL Parcel UK on 24th June 2020 to the address you supplied on the order at checkout. I have looked into this and it appears DHL were having issues locating the address you supplied. I can see that because DHL could not complete the delivery to you, your order was shipped back to us and a full refund was issued back to you on 14th July via the same way you paid.

Posted 5 years ago

“This jigsaw is falsely advertised because it says it comes with cutting fence but when it arrives there’s no such thing in box n when you ask they say it doesn’t come with 1 😡”

Helpful Report

Posted 5 years ago

I can see that the customer service team checked the listing after you raised the issue and advised we do not advertise that a cutting fence would be included with the Makita Jigsaw advertised. I can see that we arranged for the missing Jigsaw blades that were advertised on the listing to be shipped out to you, as this was a manufacturing error when the machine was boxed up.

Posted 5 years ago

“After 3 weeks no parcel limited communication and no apology awful company to deal with”

Helpful Report

Posted 5 years ago

We can see that soon as we were made aware of the issue our team got in contact with the carrier, as the carrier collected your parcel from us on 22nd June 2020 and should have delivered this to you within 1-2 working days maximum. After investigating this with the carrier it was discovered the parcel had been lost in transit. I can see we offer to either ship the order again or issue a refund, and as per your request a refund was processed and completed on 6th July once we heard back from you.

Posted 5 years ago

“Product was fine. It was just three and a half weeks later than the expected delivery date and I had to chase up with emails to find out what was going on or I’d of heard nothing about it not even being in Stock five days after I was meant to of had it”

Helpful Report

Posted 5 years ago

We are very sorry to hear this happened, as you should have been messaged once it was discovered there was a stock issue with the item(s) you ordered, so we do apologise that you had to contact us for an update as this is not our normal level of service. I can see your order was shipped on Friday 3rd July and delivered by DHL on Monday 6th July at 10:01am.

Posted 5 years ago

“I ordered a garden arbour seat through yourselves back in June and I am still waiting a confirmed delivery date for this item Disappointed”

Helpful Report

Posted 5 years ago

I am sorry to hear this, this product is shipped direct to customers from the manufacture when we receive an order, but due to the lock-down caused by Covid-19 it was taking slightly longer then normal for the manufacture to dispatch each order for delivery, as this was not their normal level service that we and our customers receive.

Posted 5 years ago

Buy A Parcel is rated 4.6 based on 10,676 reviews