Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.63

4.6 Rating 10,684 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“hello, I am very surprised to receive such a message because I still have not received this package despite several messages! I expect from you an explanation and a fast delivery or compensation! please keep me informed as soon as possible”

Helpful Report

Posted 5 years ago

Hi, I am sorry to hear you have a issue with your order. Your order was shipped was DHL International and the tracking reports this as being delivered to you on 31st July 2020 at 11:04am. If you do not have this delivery then please email our customer service team at websales@buyaparcel.com as we would like to get this sorted for you.

Posted 5 years ago

“I purchased a reciprocating DeWalt saw specifically from Buyaparcel as it came with carry case. The carry case supplied is not designed for the saw, is not appropriate and not as expected. I was told the saw fits in the case if the liner is removed (!) and that the carry case could not be returned without the saw. As I had already used the saw, I now not only have a £25 case that I cannot use but I also had to buy a case elsewhere. I feel cheated and will not be buying from Buyaparcel again.”

Helpful Report

Posted 5 years ago

Hi, When you contacted us we passed your messages to our DeWalt buyer who deals with all the DeWalt stock we sell, and he confirmed that this case can fit the saw, battery and charger and a photo was sent to you showing how the machine, 2 batteries and charger go in the case so it will fit. What you received is how it is sent into our warehouse. If this is not satisfactory and you wish to return the order for a refund, please let me know by emailing websales@buyaparcel.com so a collection can be booked.

Posted 5 years ago

“J'ai reçu ma ponceuse avec une prise électrique mâle anglaise. Il n'y avait aucun adapteur!!”

Helpful Report

Posted 5 years ago

As we are a UK Company all corded products come with a 240v 3 Pin Plug attached as standard. We do state this on International listings and advise that to use the product outside the UK an adapter would have to be used.

Posted 5 years ago

“Bought a Kingfisher Large Garden Storage Tool Cabinet Garage Shed. Awful quality. The back is a laminated cardboard. Its not weatherproof. Cost £81 but wasn't worth the money. Came in a flimsy cardboard box which was wet and fell to pieces. Happy with the order process and delivery.”

Helpful Report

Posted 5 years ago

We are sorry to hear you aren't happy with the product you purchased recently. We do offer a 30 day return period and if you contact by emailing websales@buyaparcel.com we would be happy to arrange a free collection so this can returned and you can be refunded in full.

Posted 5 years ago

“Unfortunately the shower was faulty. Probably not your fault.”

Helpful Report

Posted 6 years ago

Hi, we are sorry that your Triton shower became defective. I can see that you got in contact with us and we booked a free collection so it could be returned. I can see that a full refund was issued back to you on 24th August 2020.

Posted 5 years ago

“Wrong nail gun sent so completely ruined a birthday surprise”

Helpful Report

Posted 6 years ago

We are sorry to hear there was a picking or packing error with your order. Our warehouse does check that what they have in front of them matches what is on the order, but sometimes due to human error a mistake happens. We can see your order was collected and full refund issued back to you on 4th August 2020 via your eBay return case.

Posted 5 years ago

“you only sent half the order”

Helpful Report

Posted 6 years ago

We can see you contacted us on 30th July to report an issue with your order, and our customer service team did reply the same day to apologise about this packing error. We can see the missing items were shipped out by our warehouse within 24 hours of the issue being raised with us.

Posted 5 years ago

“Je n'ai tu ou jours pas reçu ma commande ??? Est-ce normale ?”

Helpful Report

Posted 6 years ago

We are sorry to hear you haven't received your eBay order that was dispatched on 10th July 2020 with DHL International. Please email our customer service team at websales@buyaparcel.com so we can help sort this for you, as we can't see that you have contacted us already.

Posted 6 years ago

“È arrivato l’articolo sbagliato e ho dovuto rispedirlo indietro io, non hanno mandato il corriere a riprenderselo!”

Helpful Report

Posted 6 years ago

We are sorry to hear this picking/packing error happened with your order. I can see you contacted us and we advised that the carrier does not offer us a collection service from International addresses. However, we did agree with yourself to cover the cost of the return postage up to £15, once a postage receipt has been provided as we would never expect you to cover the cost when it our error.

Posted 6 years ago

“I don't like that, I want to refund”

Helpful Report

Posted 6 years ago

Hi, we are sorry to hear you aren't happy with your purchase. If you would like to raise a return so it can be sent back to us so a full refund can be issued, then please email our customer service team at websales@buyaparcel.com and we will get this raised for you.

Posted 6 years ago

“I have not received the sander and you have not answered my request for a refund”

Helpful Report

Posted 6 years ago

Hi, I can see we replied to your eBay message on 23rd July to apologise that there was a stock delay with your order originally, but that it had been shipped by the time we replied to your message. I can see that you advised you received the order on the same day (23-07-2020). If you don't want the order anymore, you are welcome to raise a eBay return request so we can get this back and issue you with a full refund.

Posted 6 years ago

“Very over-priced product. Wish I had shopped around.”

Helpful Report

Posted 6 years ago

I'm sorry to hear this, we do try and be as competitive as possible with all our products. We do offer a 30 day return period, so you are welcome to raise a return request so you can return your order for a full refund, as long as they haven't been used.

Posted 6 years ago

“The item as still not arrived .”

Helpful Report

Posted 6 years ago

Upon looking into this I can see we have been in communication with you and resolve this issue. It appears the original parcel was shipped but then became lost in transit with the carrier. I can see we arranged for your order to be packed and shipped again, and it was delivered to you on Wednesday 22nd July 2020 at 4:18pm.

Posted 6 years ago

“The water softener was not Hi-Flow has it came with 15mm connector not the 22mm. I only found out on site and had no time to return it.”

Helpful Report

Posted 6 years ago

We are very sorry to hear of this issue, if you have contacted us we could have resolve the issue and got the correct 22mm connectors sent out to you.

Posted 6 years ago

“I am still waiting. I Have order The item 26.6. The other goods I have order from other sellers in UK on the same day, I have receive 7 days ago. Very poor service. The last day prevailed in order was 22.7. So it is "on time" but it is too long for money I have paid for shipment.”

Helpful Report

Posted 6 years ago

We can see your order was shipped with DHL International on 30th June 2020, so it could be delivered to your address in Croatia within 5-7 working days. If you still haven't received your order, then please email our customer service team at websales@buyaparcel.com so this can be looked into and this can be resolved for you.

Posted 6 years ago

“Parcels delivered before delivery slots so no one is available to take them. Delivery drivers leave parcels fully visible, out side property’s on main roads which leads them to be stolen. Customer service is very slow. Waiting for refunds very slow. Waiting for email response very slow.”

Helpful Report

Posted 6 years ago

We're sorry the carrier company turned up to deliver your order before the time-slot they allocated, the driver should not have done. We are very sorry that the carrier driver then decided to leave the parcel outside the property because no one was home, this does go against the carrier contact we hold. I can see that our customer service team had been in communication with you and the full refund for this order was processed and issued back to you on 1st July 2020.

Posted 6 years ago

“Still haven’t received deliver over 3 weeks late so I’m sorry but very poor service!”

Helpful Report

Posted 6 years ago

Your order was shipped with a carrier on 25th June 2020, but it appears got lost while in transit to. I can see our customer service team have been in communication with you and your order was shipped again on 17th July 2020 with Hermes, and delivered on 21st July 2020 at 1:03pm.

Posted 6 years ago

“I was disappointed when my shower head arrived with no screws or a cover plate for them which is clearly shown on the image after contacting your selves I was told they don’t come with them I was not happy with the response as I think I was basically fobbed off so I am unable to give a decent review.”

Helpful Report

Posted 6 years ago

I'm sorry to hear this, unfortunately the photos used on the adverts are stock issues supplied to us by the manufacture and some times they change the design of an item very slightly but don't update the stock images to reflect this. You are very welcome to contact us so we can arrange to collect your order and issue you with a full refund if you don't want to keep it.

Posted 6 years ago

“Item was never sent out. Received a full refund after chasing the company and proving that Hermes tracking showed they had not received the parcel. I had to fill out a declaration form to state that i had not received anything. Very poor wouldn't buy from them again.”

Helpful Report

Posted 6 years ago

I'm sorry that you didn't receive the order that our warehouse dispatched with the carrier on 23rd June 2020. I can see that the customer service team resolved this with you the same day you raised the issue, and we can see you asked for a refund instead of the order being shipped again.

Posted 6 years ago

“I been waited for the order around two weeks, at the end my order was been disappear ... strange because you send me to leave my opinion.”

Helpful Report

Posted 6 years ago

Your order was shipped with DHL Parcel UK on 24th June 2020 to the address you supplied on the order at checkout. I have looked into this and it appears DHL were having issues locating the address you supplied. I can see that because DHL could not complete the delivery to you, your order was shipped back to us and a full refund was issued back to you on 14th July via the same way you paid.

Posted 6 years ago

Buy A Parcel is rated 4.6 based on 10,684 reviews