Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,676 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,676 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charged for Saturday delivery but sent standard delivery so too late and no support from buy parcel offered. Courier name on dispatch email simply said “Saturday delivery” so I had to search online to find which courier was used. By this time their depot had closed and no collection was possible. Poor service once they had my money. Would avoid for anything that you need to know when is arriving. As now my parcel won’t arrive for a week as no one home to receive hence Saturday delivery selected. DHL stated buy a parcel waited for Friday and selected “next day” as it’s cheaper than “Saturday service””

Helpful Report

Posted 4 years ago

Hi Danny, thanks for your review. Someone made a mistake here and put it on a Standard next day instead of a Saturday - when its a parcel with more than one label there's some manual overriding required and that I assume has what has caused this mistake. Next day is cheaper than a Saturday for sure but we don't wait until Friday as because its cheaper - if you pay for Saturday, we still have to pay for Saturday to get it to you - Next day is next working day. They are right about us holding mid-week orders for Saturday delivery though, but I doubt they will like me explaining but the reason is they seem to reguarly send Satuday consignments as soon as they get it - which they say "It would be to try and help the customer (it is not standard procedure). They actually receive a higher drop rate on a Saturday so it is not in their benefit to do this. If no one was in and they couldn’t deliver, they would return the item to the depot and try again on the Saturday as per the service." What I tried to explain was customers select Saturday because they are planning ahead. Their approach wouldn't be a problem if there wasn't parcels being left with neighbours who the customer then has to organise getting their parcel. Really sorry for the error we will sort you a partial refund including your postage on Monday. Take care Danny, Mike (MD).

Posted 4 years ago

“Efficient online selling. Excellent product, price, delivery time, with communication all the way. I can recommend Buy a Parcel.”

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Posted 4 years ago

“Great website. Would buy again.”

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Posted 4 years ago

“First order delivery 7 days second order paid for Saturday delivery delivered Wednesday tracking info waste of time”

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Posted 4 years ago

“Good price, swift delivery. Thank you.”

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Posted 4 years ago

“very happy customer;; late delivery customer service cant fault it will use again many thanks”

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Posted 4 years ago

“Good store, good prices.”

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Posted 4 years ago

“goods arrived without the rail for the saw. tried to call to let them know and got a message telling me to call back as all gents were busy. I wont deal with a company that have such disregard for customer service that you cant speak to them couldnt find any info on how to return the item”

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Posted 4 years ago

Hi Richard, we are a little short on people today - we have a 4 strong customer service team but there's just me on the phones today so I can't answer as quick as we do usually. Please try again or email websales@buyaparcel.com with your phone number and postcode and we will call you back. Just from your name and email I cannot find the order or I would be calling you back now. Note its quite late in the day on a Friday so if you get in touch, we maybe Monday before we are back in touch but we won't leave you unsatisifed I promise. Thanks, Mike (MD).

Posted 4 years ago

“Was 66.39.. now 13.56 is was advertised on Google search, so why when you get to the website it's 56 quid. Very misleading.”

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Posted 4 years ago

“Recently purchased, Dewalt DCD709N 18v XR Li-Ion Brushless Compact Combi Hammer Drill - Bare Sku DCD709N 1 £44.99 Subtotal £44.99 Delivery & Handling £0.00 VAT £9.00 Grand Total £53.99 Ordered late Friday 16.07.21 using Free Standard Delivery. Arrived Wednesday 21.07.21. Best price I could find for the Bare unit. Arrived well packaged. Kept well informed re-delivery by DHL via Text and E-mail. Great little compact Combi Drill to carry in my Motorhome. All round 10/10 to Buyaparcel and DHL delivery.”

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Posted 4 years ago

“Hi I bought makita duc254 chainsaw from buyaparcel it s very fast delivery came in 3days thanks .I have a issue with this chainsaw it’s came without dog!! I mean bumper!!if you can help me guys I will be very happy thanks .”

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Posted 4 years ago

“The purchase l made was the right item and the the price and delivery was first class.”

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Posted 4 years ago

“Excellent service, placed an online order on Sunday, opted for next working day delivery and item received Tuesday as promised. Highly recommended!”

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Posted 4 years ago

“I cant believe the supersonic service recd . The item I ordered (a Hoselock 40 m auto hose ) was out of stock across the board and I half expected to get an email saying Id have to wait but it was there on the doorstep 2 days after ordering . No fuss no bother , brilliant .”

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Posted 4 years ago

“Delivery where slower than paid for”

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Posted 4 years ago

“very good seller”

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Posted 4 years ago

“Parcel arrived quickly and products were competitively priced. Very happy with speed of delivery”

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Posted 4 years ago

“My order arrived with in 2-3 days and arrived at time stated top marks”

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Posted 4 years ago

“Horrendous customer service, Bought an expensive Dewalt hedge trimmer arrived with cellotaped up box, faulty battery and charger. No phone lines open, hours of emails eventually they offered me a complete swap meaning I would have to take a day off work as weekdays only! Then didnt trust me asking me to send them back units. Still No resolution. I wouldn't trust Buyaparcel.com Do Not Touch them with a barge pole. All Hassle they question the integrity of customers. Dodgy company.”

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Posted 4 years ago

Hi Karl, sorry we couldn't satisfy you on this occasion. If we were to send you replacements without swapping there and then or getting the old ones back first, we have no way of following up if you become too busy or send via a carrier and the parcel gets lost. I am sure you are a good honest chap but there are 67 million of us in the UK - how many would you trust to do the right thing. Amazon will replace before they have the faulty/damaged one back because they reserve the right to charge your credit card if it doesn't come back. Phones will be back on again in the next week or so as we return to normal. We can swap from any UK address so I am sure a friend or family member can do this for you, it doesn't need to be from the same delivery address. Or alternatives are you send back the battery and charger and we send a replacement by return or we sell you another and refund when the others are back. Sorry we couldn't be more flexible but I don't think we are being that unreasonable. Thanks, Mike Parker, Managing Director.

Posted 4 years ago

“Excellent site and prices. Prompt delivery with invoice confirmed by email.”

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Posted 4 years ago

Buy A Parcel is rated 4.6 based on 10,676 reviews