Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,652 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,652 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

Write Your review

Tell us how Buy A Parcel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent easy set up and I like the fact that I can lock it away”

Helpful Report

Posted 4 years ago

“Excellent service. Have used Buy A Parcel before and wouldn't hesitate to use them again.”

Helpful Report

Posted 4 years ago

“excellent item”

Helpful Report

Posted 4 years ago

“Quick delvery at a fair price.”

Helpful Report

Posted 4 years ago

“Item arrived damaged and was replaced sfright away without no problem”

Helpful Report

Posted 4 years ago

“Very poor quality, not what I expect from dewalt .Laser level was wobbling about all over the place and you could not tighten it up.”

Helpful Report

Posted 4 years ago

“Fast service, but price had doubled since I last purchased 18 months ago”

Helpful Report

Posted 4 years ago

“Good price, fast delivery what more do you want. Will definitely be using again.”

Helpful Report

Posted 4 years ago

“Ordered it, got it That's just what you need!”

Helpful Report

Posted 4 years ago

“Excellent service and speedy delivery, thank you”

Helpful Report

Posted 4 years ago

“Great service as always, chuffed with the price on the Dtd171, your black Friday deals are great, thank you.”

Helpful Report

Posted 4 years ago

“Excellent fast service , cheaper than all competitors, very happy with my purchase”

Helpful Report

Posted 4 years ago

“fantastic service phoned up about a enquiry at midday and received the correct items within 24hrs and at a great price, can not fault Buy a parcel”

Helpful Report

Posted 4 years ago

“I have to commend Buy A Parcel and in particular Drew, in customer service. I had a problem with a delivery from HERMES and he could not have been any more efficient and helpful. He arranged a replacement order with another carrier (DHL) and I am now awaiting delivery. I am so happy, I have just placed a third order!”

Helpful Report

Posted 4 years ago

“Extremely helpful and proactive Customer Services.”

Helpful Report

Posted 4 years ago

“Very slow to respond and VERY, VERY unhelpful. Also very slow to deliver. The cheap pricing is a result of the substandard service. Very unlikely to use them again.”

Helpful Report

Posted 4 years ago

We've looked into this and can see your email was replied to to within the 24 hour turnaround. We do apologize that we were unable to cancel your online order before it was dispatched, but as advised an email cancellation request is not guarantee that the order will be cancelled. We do work through all emails and messages as quickly as we can each day, but I am afraid the warehouse will of course ship parcels in the mean time.

Posted 4 years ago

“Charged for Saturday delivery but sent standard delivery so too late and no support from buy parcel offered. Courier name on dispatch email simply said “Saturday delivery” so I had to search online to find which courier was used. By this time their depot had closed and no collection was possible. Poor service once they had my money. Would avoid for anything that you need to know when is arriving. As now my parcel won’t arrive for a week as no one home to receive hence Saturday delivery selected. DHL stated buy a parcel waited for Friday and selected “next day” as it’s cheaper than “Saturday service””

Helpful Report

Posted 4 years ago

Hi Danny, thanks for your review. Someone made a mistake here and put it on a Standard next day instead of a Saturday - when its a parcel with more than one label there's some manual overriding required and that I assume has what has caused this mistake. Next day is cheaper than a Saturday for sure but we don't wait until Friday as because its cheaper - if you pay for Saturday, we still have to pay for Saturday to get it to you - Next day is next working day. They are right about us holding mid-week orders for Saturday delivery though, but I doubt they will like me explaining but the reason is they seem to reguarly send Satuday consignments as soon as they get it - which they say "It would be to try and help the customer (it is not standard procedure). They actually receive a higher drop rate on a Saturday so it is not in their benefit to do this. If no one was in and they couldn’t deliver, they would return the item to the depot and try again on the Saturday as per the service." What I tried to explain was customers select Saturday because they are planning ahead. Their approach wouldn't be a problem if there wasn't parcels being left with neighbours who the customer then has to organise getting their parcel. Really sorry for the error we will sort you a partial refund including your postage on Monday. Take care Danny, Mike (MD).

Posted 4 years ago

“Efficient online selling. Excellent product, price, delivery time, with communication all the way. I can recommend Buy a Parcel.”

Helpful Report

Posted 4 years ago

“Great website. Would buy again.”

Helpful Report

Posted 4 years ago

“First order delivery 7 days second order paid for Saturday delivery delivered Wednesday tracking info waste of time”

Helpful Report

Posted 4 years ago

Buy A Parcel is rated 4.6 based on 10,652 reviews