Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,652 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,652 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

Write Your review

Tell us how Buy A Parcel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my parcel today and found that there was a piece missing that fixes the top too the bottom maggiecasper42@hotmail.com”

Helpful Report

Posted 4 years ago

“Excellent service, I purchased a makita cordless dry lining gun and unfortunately it was faulty. No fault of there’s but they responded straight away and replaced it straight away. I would definitely buy from them again”

Helpful Report

Posted 4 years ago

“I placed an order for an AFK cottage arbour on 26th March as the website said these were in stock. Confirmation came that it would be 2 weeks and I would be contacted by the delivery company with a tracking number. I have mailed Buyaparcel 8 times for an update without even an acknowledgement. I have now spoken with AFK direct to find out the position and find that my order will not be fulfilled until 19th July which is 17 WEEKS after ordering. I have since had contact from Buyaparcel who have now taken my concerns seriously and have understood my position. They have taken this up with the manufacturer who has now agreed on a delivery date in 2 weeks. I have amended my score to reflect how my concerns were responded to.”

Helpful Report

Posted 4 years ago

Hi Richard, these larger garden items on our site aren't held here but we do get regular stock lead time updates from AFK and Rowlinson etc. but the lead times frustratingly do shift. I can see my colleague AnneMarie replied with the lead time on the 13th April. So apologies if the email wasn't received. I will follow up with a phone call to see if you want to keep the order alive to cancel. Thanks, Mike

Posted 4 years ago

“Do not order from here at the moment they have a back log of orders so taking for ever to get orders sent out my boots I ordered and paid extra for next day delivery. Still waiting a week later”

Helpful Report

Posted 4 years ago

“Top firm on quality and service :)”

Helpful Report

Posted 4 years ago

“Brilliant service, thank you for the email reminding me of the products availability. Very difficult to find these batteries anywhere, the ones I did find were very over priced, so I was chuffed with the price I purchased them for through Buyaparcel, thanks again”

Helpful Report

Posted 4 years ago

“Ordered on Sunday, dispatched on Wednesday, delivered on Friday as expected. Well packaged and very happy with the product. Thanks 👍”

Helpful Report

Posted 4 years ago

“Always reliable. Great products delivered quickly. Thanks”

Helpful Report

Posted 4 years ago

“I had ordered two items from a reputable garden centre in plenty of time for a birthday present,almost 3 weeks later they let me down badly. I cancelled the purchase and found the same items on Buyaparcel at almost half the others stores price!! I ordered and received within 3 days, great price great service, Just as an online store should be.”

Helpful Report

Posted 4 years ago

“One of the worst companies I've ever dealt with. If you are considering buying from these guys, I would recommend finding a more reliable company. You'll be waiting ages for your delivery and you can't even call them to check progress. A complete waste of time.”

Helpful Report

Posted 4 years ago

“Competitive price and efficient service.”

Helpful Report

Posted 4 years ago

“This is my second purchase of DeWalt equipment from Buy A Parcel. Both items arrived on time and in excellent condition with no fuss or palaver. With reliable delivery as good as the tools themselves I can heartily recommend them and will definitely order from them again.”

Helpful Report

Posted 4 years ago

“Very quickly delivered have used several times always ver quick delivery with no hassle. Highly recommended seller”

Helpful Report

Posted 4 years ago

“Great service timely delivery well done”

Helpful Report

Posted 4 years ago

“Good service, goods arrived promptly. Lost a star because the box was too flimsy and had broken upon arrival.”

Helpful Report

Posted 4 years ago

“My order arrived quicker than I expected, and everything was present and correct. Definitely buy from buyaparcel again”

Helpful Report

Posted 4 years ago

“Excellent service delivered on time”

Helpful Report

Posted 4 years ago

“Buckviz boots really comfy”

Helpful Report

Posted 4 years ago

“Really happy with the minima toilet roll holder! Best price I could find including delivery! Used to remember this place as Godfrey when i was a young lad! Love supporting local businesses. Thanks again guys!”

Helpful Report

Posted 4 years ago

“Delivered on time .”

Helpful Report

Posted 4 years ago

Buy A Parcel is rated 4.6 based on 10,652 reviews