Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.63

4.6 Rating 10,684 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Service”

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Posted 3 years ago

“Ideal for my needs. Robust, easy to handle and good value for money. Plus, having a pair provides a choice between light and heavy-duty trimming.”

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Posted 3 years ago

“Very good service and very fast delivery”

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Posted 3 years ago

“Good company to deal with, leaf blower arrived quickly, but unfortunately was fit for purpose so had to return which was very easy, and would recommend buying from them.”

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Posted 3 years ago

HI Peter, Sorry to hear your purchase was faulty, but very pleased to hear our return process was easy for you and that you would recommend buying from us still. Please would you consider updating your review? As we feel 1 star is more for the tool due to the fault, and your feedback implies the service you received from buyaparcel was worthy of more than 1 star. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Sadly the Item never arrived”

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Posted 3 years ago

HI, Sorry your order didn't arrive. However we can see our friendly team quickly resolved the issue for you, providing the option to send the order again or refund you. A full refund was issued for you. We hope our excellent customer service and your refund went some way to making amends for this issue. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Never again Parcel still not arrived and struggling to get refund”

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Posted 3 years ago

Hi Sharon, Thanks for your feedback. Sorry to hear you are unhappy. We have to say having looked into your order we are unsure why this review is negative. It appears your order was delivered successfully several weeks ago with a photo of handover provided by our carrier, so we feel confident delivery was made. There is no record you have been in touch to advise you didn't receive your order or request a refund. If you would like to discuss this issue, please do get in touch with our friendly customer service team. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Extraordinary service. Great product at the best price I could find anywhere online and to top it all off, my order was in my hands at 830am the day after I placed it... witchcraft ! 😆 I will surely use these guys again !”

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Posted 3 years ago

“Prompt delivery”

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Posted 3 years ago

“got the makita drm115 for my husband for Christmas amazing piece of kit he loves it amazing radio fantastic seller and service would recommend to anyone thanks again Angela”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Good product”

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Posted 3 years ago

“Excellent service arrived on time”

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Posted 3 years ago

“My son ordered 3 room thermostats for me on 19/12/22 paid next day delivery, after speaking to them on phone, and told I would definitely get them the following day, if I paid extra.Money was taken out of my bank and guess what no thermostats have arrived, it’s now the 21/12/22 and I have had to send electrician away twice. Emailed and no reply Telephoned 41 times and guess what they are all busy. Ring from opening time all the way to closing time still busy. And I think the excuse will be blamed yet again on the delivery company. So why pay the extra.”

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Posted 3 years ago

HI Mark, Sorry to hear you had trouble getting in touch. We can certainly see a delay with your shipment, but glad to see when tracking your order it did reach you eventually. We want to assure you this order was shipped the same day you ordered on a next day service. Sadly DHL let both you and us down here and didn't meet expectations. We are at a loss to explain your difficulty reaching us, as during the majority of our opening hours we have 4 people answering the phones. There are often periods of the day where no one is on any of the lines. We can only assume bad luck or you called outside our opening hours. We can see you paid a premium for next day delivery, as this clearly didn't happen we will arrange a refund of your delivery fee. If we can be of any other assistance, please do get in touch. We'd like to think you'd have no trouble getting through to us on another occasion. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Recommend and quick delivery”

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Posted 3 years ago

“Have tried to contact them to find out where my delivery is it is now over 2 weeks since I placed my order. The customer services do not answer phones or emails so would not recommend to use them with such poor customer services”

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Posted 3 years ago

HI, We are at a loss to explain your trouble reaching us. You can get in touch on 01502 473025 , we have customer service team answering calls from 8am-5pm Mon - Fri and 8am - 12pm Saturdays. You can also email us via websales@buyaparcel.com , if it arrives successfully you will receive an immediate automated response with a reference number for your enquiry. We can see you did manage to reach us in the end and our team quickly resolved this issue for you, once we were made aware of it. If we can assist in the future, please don't hesitate to get in touch. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Waited 2 weeks for a standard delivery will not answer email and impossible to get through to on the phone”

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Posted 3 years ago

HI, Sorry for the issue with your delivery and that your order got lost in transit. We can't say shipments never go missing, but it is rare and when they do we will always look after our customers. We have looked into this issue and can see a refund was arranged for this order to resolve the problem. We are at a loss to explain your trouble reaching us. You can get in touch on 01502 473025 , we have customer service team answering calls from 8am-5pm Mon - Fri and 8am - 12pm Saturdays. You can also email us via websales@buyaparcel.com , if it arrives successfully you will receive an immediate automated response with a reference number for your enquiry. Kind regards, buyaparcel customer services.

Posted 3 years ago

“I have used the company before. The service is excollect with parcels securely wrapped and arriving promptly after purchase. I find their prices competitive and website easy to navigate and use, with communication of order and updates, efficient and excellent. I would use their company again and have recommended to others. Thank you.”

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Posted 3 years ago

“excellent customer support no quibble return to get the right item that the customer foolishly mis-ordered!”

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Posted 3 years ago

“Painless experience for a good quality product at an excellent price. Will be using them again.”

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Posted 3 years ago

“Good price and quick delivery.”

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Posted 3 years ago

Buy A Parcel is rated 4.6 based on 10,684 reviews