Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,650 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,650 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered online and waited, as instructed, for a text to say it was ready for collection. This was not forthcoming and, after 5 days, decided to drive to the warehouse where we were told it had been there for 4 days. Said we were waiting for a text, that prompted a response that their computer system was rubbish.”

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Posted 3 years ago

“Extremely poor service..... Bought an item that advertised as in stock with a delivery in 48 hours... to then be told that it wasn't instock, given an ETA of a week later which has now passed, no further ETA, requested to change my delivery address due Christmas closure at my place of work, not able to assist despite the issue being and their end. Their advice was to cancel the order.... not acceptable...”

Helpful Report

Posted 3 years ago

HI, Sorry your experience wasn't good. Occasionally our team go to prepare orders and find stock missing or damaged. This seems to be what happened with your order. Due to the nature of some online payments , we can only ship to the original delivery address requested by the customer, to ensure all necessary protections on the transaction are there for our customers and ourselves. Because you required shipping to an alternative address, our team would have suggested cancellation/refund and re-ordering as the best option we could provide. Stock issues like this would be an inconvenience, we are sincerely sorry for any caused. We endeavour to improve our systems all the time, to reduce incidents like this to an absolute minimum. Kind regards, buyaparcel customer services.

Posted 3 years ago

“I received my combi care scale inhibitor in a very short time, it was easy to install and does exactly what it is meant to do. Excellent product with an excellent price.”

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Posted 3 years ago

“Very good and quick service”

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Posted 3 years ago

“Very happy, I get my parcel on time”

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Posted 3 years ago

“Excellent service all round. A great product and a price that was well below any others I could find.”

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Posted 3 years ago

“Excellent service, great price, speedy delivery”

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Posted 3 years ago

“Horrible service, very bad and rude customer service, they advertise as 24h other courier delivery now is over a week and my gift for my brother isn't here It's a joke Avoid”

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Posted 3 years ago

HI, Apologies your order arrived a day later than estimated. Sadly December is a time where we see more carrier delays that usual, particularly this last festive season. We can't see that you have been in touch with us, please do contact us to discuss the quality of customer service you describe. As our team are often praised for their quality of customer service we would like to look into this further. Kind regards, buyaparcel customer services.

Posted 3 years ago

“Best price and service on the internet great doing business with you”

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Posted 3 years ago

“Great price very good product good customer service”

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Posted 3 years ago

“Great saw kit at a fantastic price from buyaparcel with quick delivery. a++++++++”

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Posted 3 years ago

“The price from Buy A Parcel was unbeatable and the delivery was very quick. Everything you could ask for.”

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Posted 3 years ago

“excellent item”

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Posted 3 years ago

“Great shears for bonsai work. Sturdy, sharp and easy to use.”

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Posted 3 years ago

“Useless. You need to use a decent courier service rather than the incompetent DHL you use. Both orders made through buy a parcel have been hassle. 0/10. Tradesmen if your wanting your delivery quick avoid this company”

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Posted 3 years ago

Hi, Sorry about this issue with delivery. We can see DHL had so much trouble getting this to you they returned your order to us and we arranged a full refund for you. We can't say all deliveries go well, but problems like this are rare. We send thousands of items on a given day and the vast majority of deliveries go very well. Kind regards, buyaparcel customer services.

Posted 3 years ago

“These clamps were purchased for occasional use.' Irwin', quick release seemed to be the right choice. 'Buyaparcel', had a keen price for two, and they delivered on time and the clamps are ready for the next job. Thanks.”

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Posted 3 years ago

“Excellent Service and Products”

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Posted 3 years ago

“Perfect, just what was required”

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Posted 3 years ago

“Arrived on time...excellent product Very happy”

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Posted 3 years ago

“Great product at a great price. So good, in fact, that two hours after fitting it my motorhome was pinched! (So it goes ...) Order with care ...”

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Posted 3 years ago

Buy A Parcel is rated 4.6 based on 10,650 reviews