Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.63

4.6 Rating 10,684 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong colour item”

Helpful Report

Posted 5 years ago

We do apologise that the manufacture changed the colour of the crow bar from red to blue without advising us. I can see that a partial refund was agreed and sent to you via PayPal.

Posted 5 years ago

“hello I think it's fine but the order I have NOT received yet so I can not make an assessment”

Helpful Report

Posted 5 years ago

Hello, we can not see that you have emailed our customer service team to report an issue with your order. Please email our Customer Service Team at websales@buyaparcel.com

Posted 5 years ago

“Disapointed....you know i send a message next day!!!!”

Helpful Report

Posted 5 years ago

We can see you sent us a message on Friday 4th September at 9:12pm, and our customer service team replied on Monday 7th September at 12:09pm, asking if you could send us a photo showing the issue you had reported. But it appears you never replied to our message with the requested information so we could help resolve the issue.

Posted 5 years ago

“Keine original Makita Ware, nicht zu registrieren, abzocke.”

Helpful Report

Posted 5 years ago

“I was extremely disappointed with the presentation of my purchase, the box should have been foamed out with properly cut positions for my tools”

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Posted 5 years ago

“SCAMMERS ADVERTISED A SPIRIT LEVEL FOR £29.05 ACTUALLY TOOK £39.99 FROM PAYPAL ACCOUNT”

Helpful Report

Posted 5 years ago

Hi I have tried to find your order on our system through the amounts and your surname but I cannot see your order. By the price, it is likely the Stanley STA543648 you purchased and all items on our website are free delivery. Exceptions are if you pay for next day delivery, or live in the highlands, Islands or Ireland or overseas in general. £10.94 is an odd amount so I don't understand how this happened. If you send your details to websales@buyaparcel.com we can investigate. We can't of course take more money from your paypal account than you checked out on so we are not scammers as you put it but would be happy to resolve this for you if you reach out to us with order number/address etc. Thanks, Mike

Posted 5 years ago

“SCAMME RS advertised a spirit level for £29.05 free delivery but actually took 39.99 from paypal account”

Helpful Report

Posted 5 years ago

“This company charged €16.20 to send a 10 pack of orbital sanding disks but that wasn't the only reason for such low star rating, 30 seconds after seeing the shipping charge (which on ebay was free post but on paypal the charge showed) I tried to cancel the order but they refused to do so. I will never purchase from this company again.”

Helpful Report

Posted 5 years ago

“Paid for next day delivery which should have been Saturday 22/8/2020 item not received until the Tuesday 25/8/2020!! One very disappointed grandson as this should have been a gift for his birthday”

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Posted 5 years ago

“They sent a wrong item and refused to accept a return”

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Posted 5 years ago

“The delivery was quick but warranty back up, well one star would be generous, had the shower for 3 weeks installed with a fault and still waiting for the engineers visit☹☹☹”

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Posted 5 years ago

“Really sorry but never received my parcel”

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Posted 5 years ago

“Bought a Gainsbourgh shower engine from Buy a Parcel and installed it to find it was leaking from the main body. Exact same thing happened 18 months ago and had to have engineer from Gainsborough examine and replace it. You'd think I should have known better. This time I insisted on a full refund and paid the extra few pounds for full shower direct from manufacturer. I wont make this mistake a 3rd time.”

Helpful Report

Posted 5 years ago

“je souhaite avoir une facture avec TVA pour cet achat, visiblement les interlocuteurs ne comprennes pas cette demande donc je ne commanderai plus sur ce site desolant”

Helpful Report

Posted 5 years ago

“Not very good iM afraid don't know if it was the courier's fault but we ended up getting a refund .pitty”

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Posted 5 years ago

“I'm still waiting for my parcel which I purchased on 26.08.2020 No update,no tracking number, no info”

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Posted 5 years ago

“Price was amazing and payed extra for next day delivery but had to keep emailing to find out we’re my parcel was which had the same response it’s on it’s way, turns out it wasn’t and received it 4 days after it was supposed be. Shocking”

Helpful Report

Posted 5 years ago

“The parcel never arrived.”

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Posted 5 years ago

“I ordered wrong size by mistake and tried to amended the order before they were posted and was flat refused. Would not even let me cancel and reorder yet had not been posted. Poor customer relationships. Would I use again err NO. Would I recommend err NO.”

Helpful Report

Posted 5 years ago

“The reason I’m dissatisfied is because you promise delivery dates and they never arrived I’ve contacted you numerous times and I still do not have the goods”

Helpful Report

Posted 5 years ago

Hi, we are sorry to hear there was a issue with your order. I can see that our customer service team has been in communication with you since 29th July 2020 regarding this order. We apologise that the carrier who collected your parcel from us appears to have lost it while it was in transit to yourself. I can see that our customer service team has sorted this and your order has been packed and shipped again for delivery to you on Thursday 27th August.

Posted 5 years ago

Buy A Parcel is rated 4.6 based on 10,684 reviews