Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.63

4.6 Rating 10,684 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a greenhouse on 48 hour delivery on 5th April -three estimated delivery dates with none of them met - 7th, 11th, 15th - no reply to emails sent to Hermes the courier -no confirmed delivery date ever guaranteed - no reason for delays - no replies from company at the time they said they would reply so had to chase -Hermes tracking confirmed it was dispatched But was returned to sender via Newmarket no one could say why Finally after 12 days the seller said they had no idea where our product was and that it was now out of stock so we had been refunded in full Positives: complaints department very polite, refund was offered without argument. I would not use again.”

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Posted 6 years ago

“I would like to know when will I receive the shower I ordered. Quick to take the money but no sign of the shower that I am still waiting for. Never again. From Sandra Hill.”

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Posted 6 years ago

“Keine Kommunikation zur Zufriedenheit beider Seiten.Keine Weiterverfolgung warum die Sendung nicht weiter verschickt wird.Nicht weiter zu empfehlen”

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Posted 6 years ago

“Bought 2 g clamps.... sent together in a jiffy bag with no additional packaging, so theyve rattled away against each other in transit, arriving badly chipped. Needed them for a job, and postal delays with covid, so had to keep them. Poor service.”

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Posted 6 years ago

“Poor service very slow”

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Posted 6 years ago

“Pues sigo sin recibir el pedido”

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Posted 6 years ago

“disappointed cu'z missing parts and they cant replace it if returned.”

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Posted 6 years ago

“This great, asking me to review buy a parcel, based on a purchase I made 16 days ago. Where do I start? Well firstly, it hasn’t arrived yet. It’s been stuck with their courier Hermes for the last 8 days. After a week I got a message from Hermes “we’ve got your parcel” was their message, after 3 days with them the status was.....”we’ve got your parcel”. I wrote to buy a parcel asking what the problem was - couriers are flat out at present, I was told. Tried contacting Hermes myself and the only information I could get was “we’ve got your parcel”. Again I wrote to buy a parcel pointing out to them that deliveries were thick and fast for everything else ordered from other companies, they said they’d contact Hermes to find out what was happening but this would take up to 48hours for a reply. So I waited 48hours, obviously no reply so I wrote a polite email expressing my frustration and reminding them that their web site was advertising “business as usual”, even next day delivery if you really needed it. I pointed out that it didn’t mention 2 week delays due to COVID19. I waited all day but guess what, no response. I then copied every bit of correspondence and put it into a fresh “contact us” enquiry. This time I got an automated response saying my enquiry would be looked into. The following morning (today) Hermes have advised that my parcel is “on it’s way”. Let’s hope that means delivery before Christmas, because it isn’t here yet.”

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Posted 6 years ago

“Ordered on 4 April and still not received 23rd April Will not be ordering again with buy a parcel”

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Posted 6 years ago

“It never arrived and despite emailing, no one has got back to me.”

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Posted 6 years ago

“Purchased the item on 6th April 2020, paid extra for next day delivery. Was notified on 14th April 2020 that DHL would be delivering it that day.I have still not received it!!! I cannot get a response from DHL and after several emails to Buy a Parcel, I am informed that DHL are having 'difficulty' with their drivers. I know they have drivers because they delivered a parcel to my neighbour across the road only yesterday!!!!!”

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Posted 6 years ago

“Article déclaré en stock sur le site et pas disponible en réalité, donc je n'ai pas l'article. Commande annulée”

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Posted 6 years ago

“Have not received my package so still waiting. Been several week now”

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Posted 6 years ago

“No tracking number, no item and no customer support reply. Still hoping its a lapse. Still trying to contact someone...”

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Posted 6 years ago

“I ordered this item 3 weeks ago and still not received this, even though you stated it was a miss count in your warehouse you have not properly addressed an alternative solution. Very poor”

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Posted 6 years ago

“Never received my item, I was sent an email saying it had been signed for by home owner despite the fact that I never received it. Was then told I would be sent a form to confirm I never received my item, still waiting on said form...”

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Posted 6 years ago

“Asking for a review ? Well, what can I say? Zero information on the delivery, still waiting for it to arrive, maybe, one day... So, sorry but I can’t right any review: too busy waiting. A tiny improvement (but quite useful would have been be to check if your customer really received the delivery before asking about it, don’t you think ? Also, don’t write « express delivery » if it takes so long...”

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Posted 6 years ago

“No delivery and automated generic communication when you complain, I get that these are not normal times but ignoring your customers at any time isn’t a winning strategy. AVOID this company.”

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Posted 6 years ago

“I have not received this item yet”

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Posted 6 years ago

“The worst customer service I have ever experienced. Part of my delivery was really damaged. I have tried many times to return or exchange for a new one. Had no help or support from Buyaparcel. Won't return emails or acknowledge response to this problem. I honestly don't recommend using Buyaparcel or will ever use them again.”

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Posted 6 years ago

Buy A Parcel is rated 4.6 based on 10,684 reviews