Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,641 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,641 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 17th August 2025

Charles Cui

Bonners Music 5 star review on 26th June 2025

Jimmy Chen

Bonners Music 5 star review on 20th May 2025

Marcus Rennie

Bonners Music 5 star review on 22nd April 2025

Ben PAYNE

164

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy responsive service. Small problem with the piano stool ordered resolved very quickly. Would recommend.”

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Posted 2 years ago

“Right price, attention to detail, even as second hand the keyboard was well packed and dispatched quickly, good Comms throughout 👍”

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Posted 2 years ago

“Great website, easy ordering and really quick delivery. I'm delighted with my Yamaha 125 bundle and very excited to start learning to play.”

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Posted 2 years ago

“The best music store in the world. Good prices and fast shipping 👍👍👍”

Bonners Music 5 star review on 20th February 2023

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Posted 2 years ago

“My purchase experience of a Kawai product through Bonners is rather poor. My dissatisfaction is directed at Bonners Music itself and not at Emma Browne who is my point of contact. I am particularly unhappy with the fact that despite receiving a defective new product, I was only offered to have the product repaired under warranty and not being offered a replacement. The defects were discovered at the unboxing stage. I can understand a repair under warranty being offered if they were due to usage or longevity issues. However, my stage piano was supposed to be brand new and it was not even used.”

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Posted 2 years ago

“Excellent prompt and friendly service. Piano is perfect and daughter loves it. Highly recommend.”

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Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

“Very happy with the service on every level”

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Posted 2 years ago

“Lovely staff, extremely helpful and kind. Excellent and fast delivery service. Always respond to emails promptly- top quality and professional service.”

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Posted 2 years ago

“Good to be able to talk to someone knowledgeable before making purchase.”

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Posted 2 years ago

“Hi, ordered the Yamaha headphones to go with the clavinova we bought a couple of years ago. They do the job quite well.”

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Posted 2 years ago

“Fabulous service and product”

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Posted 2 years ago

“Service was excellent however there was some soiling, noticeable dirty smudges at the bottom of about a dozen keys which I had to remove. Unlikely piano left factory like it so therefore it must have been on display. I don't have an issue with that but a bit disappointed it wasn't noticed and cleaned.”

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Posted 2 years ago

“Excellent service from Bonners at every touchpoint, from order to delivery. Great resources in advance of purchasing too!”

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Posted 2 years ago

“Bonners gave a great service, very quick delivery & they were the best on price. Shop with confidence”

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Posted 2 years ago

“I’ve never bought from Bonners music before but I certainly would again! Competitive pricing and excellent service. Free next day delivery and my Digital piano was delivered safely. Highly recommend!”

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Posted 2 years ago

“Reliable and outstanding service by Bonners Music ,the Roland FP 30 X piano was delivered quickly and without any problems .”

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Posted 2 years ago

“Speedy delivery 🚚”

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Posted 2 years ago

“I purchased the Synth online,as I'm unable to visit the store in person as its too far to travel, I changed my mind after a few days with the synth and decided it wasn't for me so arranged for a return,and totally within my rights based on the returns/exchanges policy,they were happy to allow me to return the item for a refund.....but they charged me £57 for a collection.....Which is an absolute ripoff,i had no other option to return via this method otherwise as it would have been an 8 hour round trip to do this in person this is disgusting to be charged such a fee and obviously there to deter you from sending things back,I cannot believe why this company would be charged by a courier (TNT)whom they use regularly this amount for a collection,I have posted items of this nature with insurance for less than a third of this cost and returns with other companies have cost less than £15.....I certainly will not be dealing with Bonners ever again..”

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Posted 2 years ago

“New Guitar arrived in perfect condition and perfectly set up!”

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Posted 2 years ago

Bonners Music is rated 4.9 based on 4,641 reviews