Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,359 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,359 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

Write Your review

Tell us how Bonners Music made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bonners Music 5 star review on 22nd April 2025

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a blackstar guitar ampbfrom bonners really lovely store to browse around and ended up with a great amp thanks for rhe support and advise would definitely recommend bonners”

Helpful Report

Posted 2 years ago

“This review details my experience with an online delivery. First let me say that their website is very easy to use, they’ve a great selection of products at really competitive and reasonable prices. I placed an order for a stage piano, shortly after placing my order I received an email from the store letting me know that my delivery would be picked up by the courier the following day, and delivered to me the day after that. Because of this, I moved work around to ensure I was in to receive the delivery. My delivery day came, and the piano did not show up. This was the Friday before an unexpected bank holiday weekend (the Queen’s funeral), the store informed me the delivery would be made on the Tuesday after the weekend, 4 days after their originally stated delivery date. That following Tuesday came, I moved work around again, to ensure I was in to collect the piano. Yet again, it did not arrive. Between Bonner’s and the courier (who I must say, also bear much responsibility for bad communication), no one could say with any certainty when my order would arrive, or indeed where it was. A customer service representative from the courier informed me that Bonner’s, if they had so wished, could have paid to have my delivery delivered at a specific time on Tuesday morning. I was disappointed to learn that Bonner’s did not do this, and according to them, only verbally requested that an early delivery was made. While I’m happy with the product that eventually arrived, I would not use Bonner’s again. It did not fill me with confidence that they had little accurate information on when my expensive delivery would be delivered, or where it was, merely estimates and false promises from the courier. The courier that Bonner’s use to fulfil their deliveries have overwhelmingly negative reviews across the board relating to accurate times and customer service. I wouldn’t feel confident placing another order with them and spending a lot of money, if they’re going to use an unreliable delivery service, and send it to me without the means to track it properly and follow through with their delivery promises.”

Helpful Report

Posted 2 years ago

“Great service, friendly team and competitive prices”

Helpful Report

Posted 2 years ago

“Fast delivery, excellent service. Thank you!”

Helpful Report

Posted 2 years ago

“Bought a Kawaii Es110 with stand and pedal unit. The price was great, and the staff were very helpful and responded quickly to my enquiries. I would highly recommend them.”

Bonners Music 5 star review on 23rd September 2022

Helpful Report

Posted 2 years ago

“Spent a long time making a decision for my choice of electric piano. Bonners responded to several questions I had via email giving me good information and opinions. Price for Kawai ES110 and its stand was the best I could find. Follow up phone call from Bonners was made. Delivery time was quick. Very good service.”

Helpful Report

Posted 2 years ago

“Great service, friendly and helpful on the phone. Prompt delivery service. Highly Recommended.”

Helpful Report

Posted 2 years ago

“Good quick delivery thank you”

Helpful Report

Posted 2 years ago

“excellent service i had to contact them with a question they answered almost immediately and also included a photo of item. Would recommend them for their service”

Helpful Report

Posted 2 years ago

“I am incredibly grateful to the person who came up/ allowed the idea of buying an instrument in installment interest free. I am enjoying my keyboard so thankyou!”

Helpful Report

Posted 2 years ago

“Second piano and again very happy”

Helpful Report

Posted 2 years ago

“Quick response and good delivery arrangement”

Helpful Report

Posted 2 years ago

“I got a new banjo (Ozark) a while ago. it was recommended at the bargain end of their range and it ids fabulous”

Helpful Report

Posted 2 years ago

“Outstanding professional service - went above and beyond to deliver the items - one small item was damaged in delivery and they collected and replaced immediately the next day - a pleasure to deal with - a very happy customer”

Helpful Report

Posted 2 years ago

“Great service as always from the team at Bonners.”

Helpful Report

Posted 2 years ago

“Very pleased with my first purchase from Bonners. I placed an order for a guitar amplifier on a Saturday morning and had personal confirmation with further updates on dispatch and shipping details (thanks Amanda). Delivery arrived by courier on Tuesday morning with everything in perfect condition. Top service!”

Helpful Report

Posted 2 years ago

“I had bought from Bonners before and was very happy with their sevice so I ordered a stagg keyboard stand and stool from them this time. The website stated that it wasn't in stock, but I was prepared to wait. By my surprise a delivery arrived very quickly. I was a little confused to find a different product by Kinsman in my packets. The stand was of similar price but the stool was actually of less value than the one I ordered. I wasn't informed about this beforehand at all. So I phoned Bonners and they investigated. Apparently it's a quite common thing just to replace that kind of product. As I needed the aquipment soon, I just took them up on the offer to pay back the overpaid amount. The whole experience was a little a shame, especially as I tried not to buy from Amazon and support a more local business, but I must say they tried to sort out the problem quickly and will hopefully look into this issue to avoid further customer disappointments.”

Helpful Report

Posted 2 years ago

“Excellent service and very pleasant, helpful staff. They do need to source a different delivery group though other than DX. They didn't care what day they were going to appear and lost track of the piano. That must take some doing! It shouldn't reflect on Bonners who were the only company that had the model and finish in the UK it seemed but it took the edge off getting my first ever new piano.”

Helpful Report

Posted 2 years ago

“Tony and his team are always most helpful either on the phone in person or via email”

Helpful Report

Posted 2 years ago

“Very quick delivery, all came well packaged, Great service.”

Helpful Report

Posted 2 years ago

Bonners Music is rated 4.9 based on 4,359 reviews