Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,641 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,641 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 17th August 2025

Charles Cui

Bonners Music 5 star review on 26th June 2025

Jimmy Chen

Bonners Music 5 star review on 20th May 2025

Marcus Rennie

Bonners Music 5 star review on 22nd April 2025

Ben PAYNE

164

Anonymous

Anonymous // 01/01/2019

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“Delivered as promised.”

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Posted 2 years ago

“Excellent service. Thank you”

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Posted 2 years ago

“Thank you to Bonners on my Kawai CA99 piano purchase. Excellent informational videos on line, great customer service at point of purchase and the delivery staff were helpful and positive. Overall fantastic experience with buying from Bonners.”

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Posted 2 years ago

“Everyone we spoke to at Bonners was helpful and friendly, particularly Myke, who dealt with the guitar purchase for us. We would definitely use them again and recommend them.”

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Posted 2 years ago

“Good Service, Bonners managed to fix a mix-up with the consignment quickly and efficiently. Highly Recommend them for a first-time buyer.”

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Posted 2 years ago

“Excellent customer service both at the Milton Keynes showroom and on the phone following an online purchase”

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Posted 2 years ago

“After telephoning, seeking a replacement pedal for a Casio Privia keyboard and being given advice, I visited the Milton Keynes store. I was fortunate to meet Tim Hough, the store manager with whom I had spoken by telephone, who provided me with exemplary service followed by a very interesting conversation on pianos, the type and quality of wood used and the current manufacturing system and locations of which he has encyclopedic knowledge. My visit to the store was a delight as well providing me with what I required, which has resolved the problem I had; many thanks.”

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Posted 2 years ago

“Thanks very much. Great service”

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Posted 2 years ago

“Very happy with my purchase. I wrote and ask about the delivery time, and customer service replied me the next day. Good customer service, fast delivery. Price is very competitive. Happy with my yamaha digital piano.”

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Posted 2 years ago

“Communication was good throughout and product arrived as described. We all enjoy playing our new piano”

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Posted 2 years ago

“Recently purchased a Yamaha Digital piano from Bonners Music. I contacted them before ordering to make sure I would be in to receive the piano. Everything went smoothly. I couldn’t have asked for more. Without a doubt, I would recommend buying from them.”

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Posted 2 years ago

“Staff very helpful and attentive. Excellent product range.”

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Posted 2 years ago

“I bought a gift card and was able to do it without a problem.”

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Posted 2 years ago

“Sent me the wrong product after I waited in all day. I then had to wait in a second full day for the replacement as they were too cheap/lazy to organise a courier that was able to give a more specific time frame. For the collection of the incorrect product I was asked to print something for the box, I do not have a printer at home but was assured this wouldn't be an issue and that the courier should hold returns labels. You'd think at this point they might be embarrassed enough to use a courier that has a specified pick-up time... of course not, I'm expected to wait in for a 3rd full day.”

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Posted 2 years ago

“Delivery was perfect, and came exactly on the day, and within the time stated. My Grandaughter is delighted with her Yamaha FP10, and is constantly playing it,in practice for her grade five. Great service,Thank You.”

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Posted 2 years ago

“Excellent super fast service from start to finish. The Piano came delivered into position, well packaged and easy to set up.”

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Posted 2 years ago

“Extremely helpful service. Amanda was particularly impressive and the reason we decided to buy from Bonners, following her prompt and straightforward advice. Delivery was prompt and efficient. Highly recommend.”

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Posted 2 years ago

“Brilliant service, thank you. I'm so pleased with my piano!”

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Posted 2 years ago

“Very positive experience. Efficient, professional and delivered on time.”

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Posted 2 years ago

“I’ll start by saying I’ve been using Bonners for years with excellent service. However, I recently ordered a used Korg Pa1000 arranger keyboard which, sadly, I never received as their courier (DX Express) lost it. This resulted in hours of my time wasted chasing and waiting for the keyboard to arrive plus false promises from the courier which concluded in the delivery of an exercise bike!! I cannot fault the support given by Emma from Bonners and I’ve now received a refund which is the mark of a good retailer. However, DX Express are terrible and this in my mind has tarnished the whole experience - hence my rating.”

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Posted 2 years ago

Bonners Music is rated 4.9 based on 4,641 reviews