Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,876 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,876 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 3rd July 2026

172

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order website easy to navigate Great product staff friendly and helpful. Delivery company used really poor left my keyboard in scorching sun outside the wrong house for hours and faked my signature.. key board located as it was with a neighbour.”

Helpful Report

Posted 2 weeks ago

“The problem is with the delivery. I am waiting more than a week, no information of the delivery company. It's and heavy item and somebody stayed home the whole day waiting. On the next day we simply had message it will delivered in a week. No exact info for a time slot, nothing. Terrible experience with DX”

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Posted 1 month ago

“Bonners great, delivery less so, no tracking with FedEx, your just expected to hang around till they decide to arrive”

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Posted 2 months ago

“I have bought a Martin which I am head over heels about, also 2 XLR/XLR leads to get an audio technics 2020 mic via a phantom power supply into my Roland Boss amplifier but it doesn't work and I have already had a bad experience with lead failure”

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Posted 4 months ago

“Had to chase them down when it said free delivery, but delivery charge had been added to my purchase. They did resolve it, the delivery charge was removed. But annoying that I had to telephone them to get this sorted”

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Posted 4 months ago

“We purchased a new Es-335 figured in blueberry burst for our sons christmas. Delivered in plenty of time for Christmas, upon opening the guitar we have come to find it scratched quite a bit, which i'm unsure if this has happened in transit or if this guitar has previously been purchased and returned. We think it's a stunning piece of equipment but are just a bit disheartened that it is damaged.”

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Posted 7 months ago

“The online purchase of a piano was simple. I also had an excellent conversation with a member of staff about the instrument. The delivery process was poor, a lack of communication from their partner company and unprofessional delivery personnel.”

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Posted 9 months ago

“Shame that their don't offer free return services, even for expansive good's they charge minimum £45”

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Posted 1 year ago

“While you were fairly efficient was not overly happy with the set up! Especially when I have too replace atop E strings within minutes of using it because it was cut so short it kept pulling out the machine head! Apart from that very satisfied!”

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Posted 1 year ago

“Delivery was late one day also have most expensive prices compared to other on the market”

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Posted 1 year ago

“The company might be okay but the courier company used for delivery (fed ex) has terrible services. For the free delivery service, you have to spare 3 to 4 days of waiting from 8 am to 6 pm. There is no time slots. There notifications are unreable, just for information purposes only. The courier drivers do not take phones or customers phone numbers. They can not get in touch with you. For any reason they will take back your item to the depot and will not notify you. They will turn up any other weekday with delivery with out notifying you! Bonners does not take responsibility of delivery as long as it is done with in 3 days after despatch! I advice customers buying bulk items not to use this type of delivery. It should not be made available to them. One person turns up and if you can't carry or have people to help. It's game over! I was so disappointed”

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Posted 1 year ago

“Dont use DX - they such - wasted a day dat around waiting for their van which dissapeared off the map about 1 mile from my house. Bonners was OK tho.”

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Posted 1 year ago

“Purchased a synth secondhand for a decent price, great instrument! However the packaging was damaged on the inside, which ideally should have been replaced with new or additional packing to support the instrument in transit. Very luckily, the synth wasn't damaged!”

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Posted 2 years ago

“A story of two halves really! Bonners themselves were excellent. Honouring their price match statement, good and timely communication and they scheduled the delivery date to suit. They also produce superb YouTube videos with detailed product information/demos which helped me decide which model to buy. The problem lies with their choice of courier, namely DX. My heart sank when I saw this as I have never had a delivery from this company on time (five different times so they are at least consistent). It never came on the day it was meant to and tracking said it was out for delivery. The following day it said 'scanned into storage' so I contacted them who said "it 'should' be going out again tomorrow (Friday). Now I needed the instrument for a wedding on the Saturday so I was not prepared to take the chance that it didn't turn up again. I ended up making an 80 mile round trip to the depot to collect it. Costly in both time and fuel, but less so than cancelling work. Anyway, Bonners music are really very good but should perhaps offer alternative couriers who do actually deliver the goods. I'm going to ask retailers which delivery company they use in the future so I can avoid any further dealings with DX!”

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Posted 2 years ago

“If I’m honest it was good customer service but nothing special. The advertised headphones for a white piano shown in white weren’t available and the delivery arrangements were a challenge. The piano itself is lovely and is perfect for what I needed.”

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Posted 3 years ago

“Bonners all good, but you need a better courier, TNT Tracking is v poor, days late should have been next day with no ability to track where things were or which day they will be delivered until the actual morning and then a timeslot of -anytime before 6pm!......”

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Posted 3 years ago

“I’ll start by saying I’ve been using Bonners for years with excellent service. However, I recently ordered a used Korg Pa1000 arranger keyboard which, sadly, I never received as their courier (DX Express) lost it. This resulted in hours of my time wasted chasing and waiting for the keyboard to arrive plus false promises from the courier which concluded in the delivery of an exercise bike!! I cannot fault the support given by Emma from Bonners and I’ve now received a refund which is the mark of a good retailer. However, DX Express are terrible and this in my mind has tarnished the whole experience - hence my rating.”

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Posted 3 years ago

“Not happy with the Casio CT S1 which I purchased, I find it quite complicated, to adjust the settings, it may be me, because I had a cheaper keyboard before, which had fewer features.I thought by upgrading , a new keyboard would give me a better enjoyment.”

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Posted 3 years ago

“I ordered a stand for a digital piano, but instead they sent me the actual piano (worth 4.5x more). I could have kept it and got a free piano, but I'm an honest person so I called them and told them. I had to then wait in another day, got my stand a few days late, and the pick up guy got shirty with me because unbeknownst to me, I was meant to organise the printing of return labels and attaching them to the box. Just a minor gripe, but nothing in the way of an apology. It's enough to make me shop elsewhere in the future.”

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Posted 3 years ago

“The customer service at Bonners was friendly and informative. The delivery service was late and unhelpful.”

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Posted 3 years ago

Bonners Music is rated 4.9 based on 4,876 reviews