This review details my experience with an online delivery. First let me say that their website is very easy to use, they’ve a great selection of products at really competitive and reasonable prices. I placed an order for a stage piano, shortly after placing my order I received an email from the store letting me know that my delivery would be picked up by the courier the following day, and delivered to me the day after that. Because of this, I moved work around to ensure I was in to receive the delivery. My delivery day came, and the piano did not show up. This was the Friday before an unexpected bank holiday weekend (the Queen’s funeral), the store informed me the delivery would be made on the Tuesday after the weekend, 4 days after their originally stated delivery date. That following Tuesday came, I moved work around again, to ensure I was in to collect the piano. Yet again, it did not arrive. Between Bonner’s and the courier (who I must say, also bear much responsibility for bad communication), no one could say with any certainty when my order would arrive, or indeed where it was. A customer service representative from the courier informed me that Bonner’s, if they had so wished, could have paid to have my delivery delivered at a specific time on Tuesday morning. I was disappointed to learn that Bonner’s did not do this, and according to them, only verbally requested that an early delivery was made. While I’m happy with the product that eventually arrived, I would not use Bonner’s again. It did not fill me with confidence that they had little accurate information on when my expensive delivery would be delivered, or where it was, merely estimates and false promises from the courier. The courier that Bonner’s use to fulfil their deliveries have overwhelmingly negative reviews across the board relating to accurate times and customer service. I wouldn’t feel confident placing another order with them and spending a lot of money, if they’re going to use an unreliable delivery service, and send it to me without the means to track it properly and follow through with their delivery promises.