Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 3,922 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 3,922 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 17th April 2024

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wasn’t told when it was out for delivery. Given a delivery date, asked to change it a couple of days in advance. Came home and almost £1600 worth of equipment had been dumped and left on a block of flats’ floor. I hadn’t signed for it, anyone could have stolen it. Never heard back about my request to change the delivery date. Would not recommend.”

Helpful Report

Posted 1 month ago

“I bought a Yamaha CLP 785, new. This is no small purchase. In less than six months, it has stopped working. Whilst the staff at Bonners are doing what they can, they are acting on behalf of Yamaha who have not impressed me. The piano is not fit for purpose. Avoid.”

Helpful Report

Posted 2 months ago

“Sent me the wrong product after I waited in all day. I then had to wait in a second full day for the replacement as they were too cheap/lazy to organise a courier that was able to give a more specific time frame. For the collection of the incorrect product I was asked to print something for the box, I do not have a printer at home but was assured this wouldn't be an issue and that the courier should hold returns labels. You'd think at this point they might be embarrassed enough to use a courier that has a specified pick-up time... of course not, I'm expected to wait in for a 3rd full day.”

Helpful Report

Posted 1 year ago

“I purchased the Synth online,as I'm unable to visit the store in person as its too far to travel, I changed my mind after a few days with the synth and decided it wasn't for me so arranged for a return,and totally within my rights based on the returns/exchanges policy,they were happy to allow me to return the item for a refund.....but they charged me £57 for a collection.....Which is an absolute ripoff,i had no other option to return via this method otherwise as it would have been an 8 hour round trip to do this in person this is disgusting to be charged such a fee and obviously there to deter you from sending things back,I cannot believe why this company would be charged by a courier (TNT)whom they use regularly this amount for a collection,I have posted items of this nature with insurance for less than a third of this cost and returns with other companies have cost less than £15.....I certainly will not be dealing with Bonners ever again..”

Helpful Report

Posted 1 year ago

“Unfortunately, the service was extremely poor. I have to say the piano is fantastic but the stress and issues we had with non-delivery, no callbacks, no real customer service, was just not acceptable, especially when spending in the region of 2k. Really disappointed with the service and the feeling of no real concern from the Bonners team with regards to the inconvenience caused by their lack of stores/shipping knowledge or concern for the customer.”

Helpful Report

Posted 1 year ago

“This review details my experience with an online delivery. First let me say that their website is very easy to use, they’ve a great selection of products at really competitive and reasonable prices. I placed an order for a stage piano, shortly after placing my order I received an email from the store letting me know that my delivery would be picked up by the courier the following day, and delivered to me the day after that. Because of this, I moved work around to ensure I was in to receive the delivery. My delivery day came, and the piano did not show up. This was the Friday before an unexpected bank holiday weekend (the Queen’s funeral), the store informed me the delivery would be made on the Tuesday after the weekend, 4 days after their originally stated delivery date. That following Tuesday came, I moved work around again, to ensure I was in to collect the piano. Yet again, it did not arrive. Between Bonner’s and the courier (who I must say, also bear much responsibility for bad communication), no one could say with any certainty when my order would arrive, or indeed where it was. A customer service representative from the courier informed me that Bonner’s, if they had so wished, could have paid to have my delivery delivered at a specific time on Tuesday morning. I was disappointed to learn that Bonner’s did not do this, and according to them, only verbally requested that an early delivery was made. While I’m happy with the product that eventually arrived, I would not use Bonner’s again. It did not fill me with confidence that they had little accurate information on when my expensive delivery would be delivered, or where it was, merely estimates and false promises from the courier. The courier that Bonner’s use to fulfil their deliveries have overwhelmingly negative reviews across the board relating to accurate times and customer service. I wouldn’t feel confident placing another order with them and spending a lot of money, if they’re going to use an unreliable delivery service, and send it to me without the means to track it properly and follow through with their delivery promises.”

Helpful Report

Posted 1 year ago

“Contacted days ago to explain the Piano I received was faulty, still haven’t had a response, delivery was also later than the specified time given.”

Helpful Report

Posted 1 year ago

“i bought a gator GWE extreme guitar case the price was fair for £95.00 and £105.00 with postage but when i got the case it had a manufacturers defects it was never checked before posting it the black paint on the case was not painted on the case right and it was all different shades of black see photo i told them i'll keep the case if you knock off £50 i said in this state thats all its worth the case was clearly a second they offered me only £35.00 part refund or i could send it back for a refund but it was to much hassle as i was'nt going to wait in for couriers all day so i was forced to take the £35.00 so i paid £70.00 for a case with defects on it not at all happy i'd of left them full 5 stars if they refund me £50.00 instead of £35.00 because as the case stands is only worth £50.00”

Helpful Report

Posted 1 year ago

“I felt there was poor customer service after sales. No reply to attempts to contact.”

Helpful Report

Posted 1 year ago

“bad company.. avoid!!! ... i bought a epiphone SG and it arrived in a awful condition, says they check the guitars before they go out.. they don't or if they do they don't care. covered in scratches, filthy, damage to the volume and tone knobs and a wonky loose switch that i will now have to pay to get replaced along with the knobs n pots that arrived damaged or just sell the guitar and take the hit. called them soon as i noticed the damage, told to email someone called "myke" with photos.. no reply. tried calling back today to resolve this, no one cares to reply from bonners so hence the review. not happy.. won't spend anymore money with them.”

Helpful Report

Posted 2 years ago

“When I ordered the Clavinovah I arranged for it to be delivered to Vinehall School on Wednesday 2 September. However, this did not happen and an email from one of the team said they couldn't remember what the arrangement was! I then arranged for the instrument to be delivered at 12.00 pm on Friday 4 September. It arrived at 10.00 am. I was not available at this time so the instrument was set up and left for me to check. Had the delivery been at the time agreed, I would have been able to ask questions, etc, etc. and would have been available. Instead, I had to ask our maintenance men to supervise!”

Helpful Report

Posted 8 years ago

Hello Sue, We are so sorry for the confusion regarding the delivery of your new piano. The situation arose because the delivery had been booked quite a long time in advance - before your summer break - and our internal delivery booking system couldn't actually accept a date that far ahead. Your situation has now alerted us to this issue and we have now implemented a new system which means this cannot happen again. I am so sorry that it took a mistake with your order and a bad review to make us aware of the issue. With regards to the further inconvenience on the day of the delivery, I am so sorry - the delivery team were genuinely trying to compensate for the initial error and thought you would be pleased that the instrument arrived earlier in the day. Obviously this wasn't the case and caused you further annoyance! I am really very sorry about this and quite understand your frustration. I do hope you and your pupils enjoy the new instrument - if you need any help using it or have any questions about it at all, please do get in touch with us here in the piano department on 01323 636140 and we will do everything we can to assist you. Sincere apologies again, Amanda Amanda Jones Bonners Ltd

Posted 8 years ago

“Purchased goods on next day delivery. Promised an am call. I waited in for delivery then decided to call the store at 11.45 and was told that the goods were at the couriers but that they wouldn't be delivering for 2 days. I was told I could collect - not great service.”

Helpful Report

Posted 9 years ago

Dear Craig. We are sorry you did not receive your drum kit as promptly as you expected. Your order was placed on 30th December and despatched the same day. Unfortunately the following day (the scheduled delivery day) was New Year's Eve and the Courier companies appeared to still be catching up with the backlog of parcels they had in their systems from the Christmas period, which meant that yours did not make it on to their delivery van that day. Again, we apologise for any inconvenience we might have caused and hope that you are enjoying the use of your new drum kit now. Tony

Posted 9 years ago

Bonners Music is rated 4.9 based on 3,922 reviews