Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,338 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 22nd April 2025

158

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the purchase. The buying process was professionaly completed.”

Helpful Report

Posted 4 days ago

“Great service, quick delivery, keyboard i purchased was like new, gig bag i ordered was not delivered & found out after calling store that it was out of stock, not a big deal but still waiting for it to be delivered. Apart from that a good shop to deal with .i have purchased a new piano in the past as well as a Nord organ & absolutely no problems at all.”

Helpful Report

Posted 5 days ago

“Very welcoming staff who showed us which pianos we should be looking at for our required needs. No pushy selling. Even the other members of the public were helpful in ensuring my son chose the right piano. Thank you everyone. We chose the Kawai CN301 and he is Grade 6 ready and loving it.”

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Posted 2 weeks ago

“My customer experience with Bonners Music has been remarkable. The website is well laid out and easy to navigate. The range of in-stock instruments at multiple price points is impressive. I found the check out process easy. I was kept in the loop with my order delivery via a package tracking app . Even the delivery men were pleasant and handled the piano with care. From start to finish the purchase of my PXS7000 with matching stool has been an enjoyable experience.”

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Posted 2 months ago

“Item was out of stock when ordered but Bonners kept me well informed regarding delivery date.”

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Posted 2 months ago

“Reliable people have used them in the past no problems”

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Posted 2 months ago

“Milton Keynes showroom has a great range of pianos from all the main manufacturers. The staff there were knowledgable and helpful, without being at all pushy. This helped me try various pianos without pressure, and to compare the feel and sound. The purchasing experience (undertaken later on-line) was straightforward. The delivery experience was unnecessarily clunky. I bought a package (piano, stool and headphones) but they were delivered by 2 different courier operations on different days. It was not clear what was arriving when. All sorted in the end, but a bit of a "heart in the mouth" moment when I thought something had been delivered into an un-locked porch when I wasn't at home.”

Helpful Report

Posted 3 months ago

“Great service from Bonners guitar packaged well and good discussion through the process, set up only done by manufacturer did request set up before shipping and dont think this was done however pretty good communication with david would recommend”

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Posted 3 months ago

“I found your service effective with ordering and delivery very straightforward. However, l felt the p and p a little expensive at £4 bearing in mind the small nature of the item .”

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Posted 3 months ago

“My order didn't go quite as Bonners or I would have hoped but, cliche though it may be, you only find out what a company is like when things go wrong. And Bonners handled things well. I had ordered an expensive item, which had a minor blemish. Had it been a cheap item I would probably have overlooked it, but this was thousands of pounds rather than hundreds. Bonners remained polite and professional and sorted everything out to our mutual satisfaction. It would give me the confidence to deal with them again.”

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Posted 5 months ago

“Always a pleasure dealing with Bonners. My online order was missed from shipping, but after I messaged them to say it had not arrived, one of them delivered it to my address in person. Excellent service.”

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Posted 6 months ago

“Excellent piano keyboard. Slight issue with delivery by FedEx who would not let us arrange original delivery date and turned up announced on a day we could not be in and the following day unannounced. Eventually we got sorted.”

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Posted 8 months ago

“4 because when i got my modx8+ it came with a few scratches i know u cant help that but i heard a sound of like something inside of my keyboard and it would make a weird sounds when under a key but its nice”

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Posted 8 months ago

“Fantastic refurbished Yamaha U3 supplied by Bonner's. Was unable to visit any of their stores due to the distance involved so took a leap of faith. Piano is in fantastic condition and plays beautifully. Service from Bonner's was very professional. Review would have been 5 stars other than the delivery company (3rd party) were somewhat poorly organised. I'm still not sure what the issue was but the piano took over a week longer to arrive than we were promised. The initial delivery date came and went with zero communication from them which was very frustrating for such a significant purchase. Overall it was around a month between placing the order and receiving delivery. This was obviously no fault of Bonner's themselves :-)”

Helpful Report

Posted 9 months ago

“Bonners great but delivery delayed a day, otherwise excellent.”

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Posted 9 months ago

“The service was very good except after the sale was completed and a tracking system of sorts was operating, I tryed it and found the method was difficult, the replys were not understood, having to use different methods to recieve a massage, All other companies I use have the same method I have a code word and the then recieve a email or text with the aproproriat information, But I must congratulate Bonners on the Items and the Very good Packaging Of whichich I thank you”

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Posted 9 months ago

“Excellent service, very reliable, had everything I needed, wouldn’t hesitate to recommend”

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Posted 9 months ago

“Great service 👍”

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Posted 9 months ago

“Very helpful staff , when I called I got straight through and spoke to a sales person. Delivery was on time and fine My only wish is for delivery to have a sat/sun option”

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Posted 11 months ago

“Excellent service and delivery. Very pleased with my purchase.”

Helpful Report

Posted 11 months ago

Bonners Music is rated 4.9 based on 4,338 reviews