Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,426 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,426 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 26th June 2025

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient service”

Helpful Report

Posted 4 days ago

“Thank you for arranging the delivery, by the time when I order the product is out of stock, awaiting stock. Amanda gave precise info regarding delivery and met out on time as committed. Super Happy :)”

Helpful Report

Posted 1 week ago

“Quick review : Would I recommend Bonners and would I use them again? Yes Longer review - worth a read if you are buying online: So I had an upcoming performance on July 12th for an 80th birthday party. In the past I borrowed a portable piano / keyboard - call it what you will, but I was looking to buy myself one anyway and this upcoming event was a good reason to get on with it. I decided to buy the Roland FP60X stage piano with upgrade, so bench, stand, headphones. I ordered the piano on Thursday 3rd July, somewhere in the morning. I also downloaded the shop app so that I could keep track of it. The online store showd 5+ in stock, delivery within 1-2 days. Perfect. By Friday, the app had shown no movement, so I sent them an email, politely stating when I needed the goods and please let me know. By Saturday morning, still nothing. So I rang them. Spoke with Dan. Dan informed me that Bonners dont typically send goods to an address other than the billing address, and that someone should have rang me. So..... At this point Bonners are not getting a good review. A quick discussion with Dan, and an apology over the fact no one called and the goods were being shipped out on Monday. I then received updates regarding my order, including the fact that the warehouse had miscounted the stock of benches - no big deal really. However, new stock was due in on Wednesday and would be sent out the same day. Dan was great. Really helpful. If I was going to order something in the future, I would definitely ring up. Moving on......The saga continues. The following part of the story is yet another reason to use Bonners. The delivery for the piano, headphones and stand was due on the Wednesday. I was given a tracking number and this was sometimes updated. The delivery was via TNT, so nothing to do with Bonners. Especially when they lost one of the items! The stand didnt arrive. I rang Bonners and was greeted by Vicki. The quick version of events here is that Vicki ensured that a replacement stand was sent out with the soon to be dispatched bench. They used a different courier, and both items arrived before the one that TNT eventually delivered. There was no need for Bonners to do that, it was just a case of excellent customer service. So in conclusion... Dan and Vicki, fantastic members of staff. 5/5 Online shopping experience 1/5 If i hadn't of made the phone call, would I have ever received my order. Total stars.. 4.5/5 If you read all the way to the end, I hope it was worth the read. Also, if you want a stage piano, get yourself the Roland FP60 X”

Helpful Report

Posted 1 week ago

“Your internet service was fine but the courier you used was new to me and unfortunately the link didn't work. Fortunately the courier sent their delivery schedule a day or so later, so that was the main thing. I know it was a small purchase this time but otherwise you would undoubtedly have received 5 Stars.”

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Posted 1 month ago

“Very pleased with the purchase. The buying process was professionaly completed.”

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Posted 3 months ago

“Great service, quick delivery, keyboard i purchased was like new, gig bag i ordered was not delivered & found out after calling store that it was out of stock, not a big deal but still waiting for it to be delivered. Apart from that a good shop to deal with .i have purchased a new piano in the past as well as a Nord organ & absolutely no problems at all.”

Helpful Report

Posted 3 months ago

“Very welcoming staff who showed us which pianos we should be looking at for our required needs. No pushy selling. Even the other members of the public were helpful in ensuring my son chose the right piano. Thank you everyone. We chose the Kawai CN301 and he is Grade 6 ready and loving it.”

Helpful Report

Posted 3 months ago

“My customer experience with Bonners Music has been remarkable. The website is well laid out and easy to navigate. The range of in-stock instruments at multiple price points is impressive. I found the check out process easy. I was kept in the loop with my order delivery via a package tracking app . Even the delivery men were pleasant and handled the piano with care. From start to finish the purchase of my PXS7000 with matching stool has been an enjoyable experience.”

Bonners Music 4 star review on 25th February 2025

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Posted 5 months ago

“Item was out of stock when ordered but Bonners kept me well informed regarding delivery date.”

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Posted 5 months ago

“Reliable people have used them in the past no problems”

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Posted 5 months ago

“Milton Keynes showroom has a great range of pianos from all the main manufacturers. The staff there were knowledgable and helpful, without being at all pushy. This helped me try various pianos without pressure, and to compare the feel and sound. The purchasing experience (undertaken later on-line) was straightforward. The delivery experience was unnecessarily clunky. I bought a package (piano, stool and headphones) but they were delivered by 2 different courier operations on different days. It was not clear what was arriving when. All sorted in the end, but a bit of a "heart in the mouth" moment when I thought something had been delivered into an un-locked porch when I wasn't at home.”

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Posted 6 months ago

“Great service from Bonners guitar packaged well and good discussion through the process, set up only done by manufacturer did request set up before shipping and dont think this was done however pretty good communication with david would recommend”

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Posted 6 months ago

“I found your service effective with ordering and delivery very straightforward. However, l felt the p and p a little expensive at £4 bearing in mind the small nature of the item .”

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Posted 6 months ago

“My order didn't go quite as Bonners or I would have hoped but, cliche though it may be, you only find out what a company is like when things go wrong. And Bonners handled things well. I had ordered an expensive item, which had a minor blemish. Had it been a cheap item I would probably have overlooked it, but this was thousands of pounds rather than hundreds. Bonners remained polite and professional and sorted everything out to our mutual satisfaction. It would give me the confidence to deal with them again.”

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Posted 8 months ago

“Always a pleasure dealing with Bonners. My online order was missed from shipping, but after I messaged them to say it had not arrived, one of them delivered it to my address in person. Excellent service.”

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Posted 9 months ago

“Excellent piano keyboard. Slight issue with delivery by FedEx who would not let us arrange original delivery date and turned up announced on a day we could not be in and the following day unannounced. Eventually we got sorted.”

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Posted 11 months ago

“4 because when i got my modx8+ it came with a few scratches i know u cant help that but i heard a sound of like something inside of my keyboard and it would make a weird sounds when under a key but its nice”

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Posted 11 months ago

“Fantastic refurbished Yamaha U3 supplied by Bonner's. Was unable to visit any of their stores due to the distance involved so took a leap of faith. Piano is in fantastic condition and plays beautifully. Service from Bonner's was very professional. Review would have been 5 stars other than the delivery company (3rd party) were somewhat poorly organised. I'm still not sure what the issue was but the piano took over a week longer to arrive than we were promised. The initial delivery date came and went with zero communication from them which was very frustrating for such a significant purchase. Overall it was around a month between placing the order and receiving delivery. This was obviously no fault of Bonner's themselves :-)”

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Posted 1 year ago

“Bonners great but delivery delayed a day, otherwise excellent.”

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Posted 1 year ago

“The service was very good except after the sale was completed and a tracking system of sorts was operating, I tryed it and found the method was difficult, the replys were not understood, having to use different methods to recieve a massage, All other companies I use have the same method I have a code word and the then recieve a email or text with the aproproriat information, But I must congratulate Bonners on the Items and the Very good Packaging Of whichich I thank you”

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Posted 1 year ago

Bonners Music is rated 4.9 based on 4,426 reviews