I had bought from Bonners before and was very happy with their sevice so I ordered a stagg keyboard stand and stool from them this time. The website stated that it wasn't in stock, but I was prepared to wait. By my surprise a delivery arrived very quickly. I was a little confused to find a different product by Kinsman in my packets. The stand was of similar price but the stool was actually of less value than the one I ordered. I wasn't informed about this beforehand at all. So I phoned Bonners and they investigated. Apparently it's a quite common thing just to replace that kind of product. As I needed the aquipment soon, I just took them up on the offer to pay back the overpaid amount. The whole experience was a little a shame, especially as I tried not to buy from Amazon and support a more local business, but I must say they tried to sort out the problem quickly and will hopefully look into this issue to avoid further customer disappointments.