Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,907 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,907 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 20th August 2026

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a piano overseas, and the CS offered me extra support to check the availability of the model I want from other country. And arrange the flexible delivery accordingly. Much appreciated of that.”

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Posted 3 years ago

“Excellent service. Guitar set up perfectly.”

Bonners Music 5 star review on 27th August 2023

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Posted 3 years ago

“A seamless order and delivery service and a fair price for my piano. Would recommend.”

Bonners Music 5 star review on 26th August 2023

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Posted 3 years ago

“Bought a Kawai CA701 Digital Piano at a fair price. The delivery and assembly service was excellent.”

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Posted 3 years ago

“I was very happy with my service from Bonners. The piano arived promptly as arranged and the delivery guys were great. Thank you!”

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Posted 3 years ago

“Bonners, thank you for your excellent service. As for the ROLAND FP E50, what an incredible keyboard for the price. One very happy customer Geoff.”

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Posted 3 years ago

“Excellent customer service, friendly staff, clear information, and excellent quality products!”

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Posted 3 years ago

“Easy buy, good price and excellent installation team.”

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Posted 3 years ago

“I couldn’t rate Bonners highly enough. They were recommended by my daughters piano school and we were not disappointed. I had a look online and saw a second hand piano I liked the look of. I contacted my local Bonners and they were able to show me the same model in the store and talk to me about it. I placed the order online and was contacted shortly after, by the other store it came from, to book in delivery. Everyone was lovely and helpful and it arrived when they said it would with two lovely and helpful delivery guys. Would highly recommend Bonners”

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Posted 3 years ago

“We ordered a digital piano online from Bonners. We had great email communication up to the delivery day and the piano came quickly. No problems and would recommend”

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Posted 3 years ago

“Ordered a Roland digital piano and order was delivered on time and very easy to set up. Bonners service was excellent and communication too from start to finish.”

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Posted 3 years ago

“A story of two halves really! Bonners themselves were excellent. Honouring their price match statement, good and timely communication and they scheduled the delivery date to suit. They also produce superb YouTube videos with detailed product information/demos which helped me decide which model to buy. The problem lies with their choice of courier, namely DX. My heart sank when I saw this as I have never had a delivery from this company on time (five different times so they are at least consistent). It never came on the day it was meant to and tracking said it was out for delivery. The following day it said 'scanned into storage' so I contacted them who said "it 'should' be going out again tomorrow (Friday). Now I needed the instrument for a wedding on the Saturday so I was not prepared to take the chance that it didn't turn up again. I ended up making an 80 mile round trip to the depot to collect it. Costly in both time and fuel, but less so than cancelling work. Anyway, Bonners music are really very good but should perhaps offer alternative couriers who do actually deliver the goods. I'm going to ask retailers which delivery company they use in the future so I can avoid any further dealings with DX!”

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Posted 3 years ago

“Highly recommend Bonners. They were very helpful before purchase over the phone. The Plano was despatched the same day and excellent communication regarding delivery from both Bonners and TNT. The piano was a great price and arrived quickly, really pleased with it. Would have no hesitation buying from Bonners again.”

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Posted 3 years ago

“Prompt delivery , excellent service”

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Posted 3 years ago

“Bonners offered the most competitive price I could find and the goods were delivered promptly and well packed. First rate!”

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Posted 3 years ago

“Thanks for the mxr fod sounds brilliant thankyou.”

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Posted 3 years ago

“I recently purchased an Ozark mandolin from Bonners and the service was first class. Tom emailed me to inform me when the instrument would be despatched and it arrived on time, set up and ready to go. I have previously purchased a piano from Bonners and the same applied to that transaction. I have no hesitation in recommending the company.”

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Posted 3 years ago

“great customer service and prompt delivery”

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Posted 3 years ago

“Very helpful and informative staff, had an issue with an item due to delivery but issue was resolved satisfactory, highly recommend.”

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Posted 3 years ago

“Purchasing on-line was very easy and my mp11se was with me in a couple of days”

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Posted 3 years ago

Bonners Music is rated 4.9 based on 4,907 reviews