Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,425 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,425 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 26th June 2025

160

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently purchased a second-hand Yamaha Clavinova CLP265GP digital baby grand. Absolute top-notch immaculate condition instrument looking fantastic in the lounge (even the wife doesn't mind it!). Not stopped playing it for days (like being a kid again). As you'd expect, solidly built, keyboard action fantastic, sound rich and fully bodied, feels and sounds just like a real grand piano at a fraction of the price. Very pleased, feel like i've acquired an absolute bargain. Great advice and customer service from Olly in the shop. Purchase process smooth, went in shop by chance on a Friday, saw the instrument, bought it and had it delivered very promptly by the following Tuesday.”

Bonners Music 5 star review on 9th July 2020

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Posted 5 years ago

“I recently bought a Roland FP 10 package (Trellis legs, Headphones, stool etc) - great package. Bonners had the best price and package online and provided an excellent service. The package arrived within two days and everything is tip top. Very happy to recommend Bonners.”

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Posted 2 days ago

“Efficient service”

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Posted 3 days ago

“Good transaction, good price.”

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Posted 4 days ago

“Fantastic customer service. They are really knowledgeable but not pushy at all. The show room is very nice. Tony's videos are very useful! Just purchased my piano, very happy.”

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Posted 1 week ago

“The processing of my piano mat order was quick & efficient. There was a problem with the delivery company & it was not delivered as promised. Emma at Bonners chased this up quickly and the item arrived later the same day. Great service!”

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Posted 1 week ago

“Great service thanks”

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Posted 1 week ago

“Thank you for arranging the delivery, by the time when I order the product is out of stock, awaiting stock. Amanda gave precise info regarding delivery and met out on time as committed. Super Happy :)”

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Posted 1 week ago

“My keyboard arrived earlier than expected. The staff were very helpful.”

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Posted 1 week ago

“A most wonderful experience. Great expertise on the part of the piano guides and a heartwarming service.”

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Posted 1 week ago

“Delivery is fast and packaging is very secure.”

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Posted 1 week ago

“Quick review : Would I recommend Bonners and would I use them again? Yes Longer review - worth a read if you are buying online: So I had an upcoming performance on July 12th for an 80th birthday party. In the past I borrowed a portable piano / keyboard - call it what you will, but I was looking to buy myself one anyway and this upcoming event was a good reason to get on with it. I decided to buy the Roland FP60X stage piano with upgrade, so bench, stand, headphones. I ordered the piano on Thursday 3rd July, somewhere in the morning. I also downloaded the shop app so that I could keep track of it. The online store showd 5+ in stock, delivery within 1-2 days. Perfect. By Friday, the app had shown no movement, so I sent them an email, politely stating when I needed the goods and please let me know. By Saturday morning, still nothing. So I rang them. Spoke with Dan. Dan informed me that Bonners dont typically send goods to an address other than the billing address, and that someone should have rang me. So..... At this point Bonners are not getting a good review. A quick discussion with Dan, and an apology over the fact no one called and the goods were being shipped out on Monday. I then received updates regarding my order, including the fact that the warehouse had miscounted the stock of benches - no big deal really. However, new stock was due in on Wednesday and would be sent out the same day. Dan was great. Really helpful. If I was going to order something in the future, I would definitely ring up. Moving on......The saga continues. The following part of the story is yet another reason to use Bonners. The delivery for the piano, headphones and stand was due on the Wednesday. I was given a tracking number and this was sometimes updated. The delivery was via TNT, so nothing to do with Bonners. Especially when they lost one of the items! The stand didnt arrive. I rang Bonners and was greeted by Vicki. The quick version of events here is that Vicki ensured that a replacement stand was sent out with the soon to be dispatched bench. They used a different courier, and both items arrived before the one that TNT eventually delivered. There was no need for Bonners to do that, it was just a case of excellent customer service. So in conclusion... Dan and Vicki, fantastic members of staff. 5/5 Online shopping experience 1/5 If i hadn't of made the phone call, would I have ever received my order. Total stars.. 4.5/5 If you read all the way to the end, I hope it was worth the read. Also, if you want a stage piano, get yourself the Roland FP60 X”

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Posted 1 week ago

“Clear website, good product description and video. We are extremely happy with our choice of the Roland LX6 and the communication and service we received from Bonners Music.”

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Posted 1 week ago

“Great shop - nice selection of instruments. Shop assistants were very knowledgeable and helpful. Everyone was friendly and polite. We had great experience visiting the showroom in Reigate. Delivery organisation was a bit tricky - courier company does not provide delivery time slots so one does have to make sure there is someone in to accept the delivery throughout the day. However the shop representative arranging the delivery for us was very helpful and spent extra time with us trying to accomodate our situation and come up with a suitable delivery solution. New piano arrived well packed and in great order. It was also very easy to assemble.”

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Posted 2 weeks ago

“Item arrived promptly, well packaged and in good condition”

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Posted 2 weeks ago

“Well, price and received on time”

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Posted 2 weeks ago

“Good price and good services”

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Posted 2 weeks ago

“GoProduct delivered very quickly. Thanks you”

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Posted 2 weeks ago

“Excellent service, good product which was well packaged. Quick delivery.”

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Posted 2 weeks ago

“My guitar arrived well packaged, set up and in perfect condition. Very happy”

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Posted 2 weeks ago

“Bonners Music were very quick to respond to some questions I had regarding the item. The price was very competitive. The delivery was very fast and arrived in suitable packaging which was in very good condition.”

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Posted 2 weeks ago

Bonners Music is rated 4.9 based on 4,425 reviews