Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.89

4.9 Rating 4,716 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,716 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 16th February 2026

Andrew Fredrickson

Bonners Music 5 star review on 17th August 2025

Charles Cui

168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As usual, can't fault the service from Bonners Music. Ordered a Genos sound system one day - delivered the next!! Always pleased.”

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Posted 13 hours ago

“Excellent service. Easy to order from website, delivery in just a few days”

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Posted 16 hours ago

“Very professional with a well presented website. Their videos demonstrating pianos are also very helpful and well presented. On calling the shop for some advice before purchasing my first piano, I found the staff very knowledgeable and happy to help. I am happy with my purchase which only took a couple of days to arrive and hope the good service continues should I need any help with my purchase in the future. Would recommend”

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Posted 16 hours ago

“Excellent experience buying a second hand Yamaha MODX6+ When a friend told me about a second hand Yamaha Modx6 that had become available at Bonners, I'd already visted them in my local MK store and found them really helpful with a separate digital piano query. I couldn't see the secondhand Modx6+ on their website, so phoned up and spoke with Jackie White, who was able to immediately find details of the keyboard and sent me photos directly via email, and a reference to get straight to it when it had been fully uploaded to their website. I enjoyed speaking with someone who was so helpful, professional and enthusiastic. I was confident given Bonner's reputation and the warranty they were giving on the keyboard to cut my normal decision-worrying and just do it. Order processing and delivery was rapid. It is in absolutely perfect condition, looks like it's never been touched at all, and plays perfectly. Very happy customer and would recommend Bonners. Thanks again!”

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Posted 19 hours ago

“Awesome company, they managed to get my Montage to me quicker than anticipated. Also kept me updated throughout. Many thanks 🙏🏾”

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Posted 19 hours ago

“I had a good idea of the instrument I wanted but I need help and advice on the “ package “ and the logistics. The team were quick to respond and were proactive with good and practical advice. I would highly recommend.”

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Posted 3 days ago

“Hassle free Speedy delivery, will definitely shop here again, thanks 😊”

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Posted 3 days ago

“Only a year into my piano journey and was already outgrowing my first instrument, I found Bonners made the whole process incredibly easy. From visiting their Newcastle showroom and trying a range of pianos, to receiving my order, the communication was excellent from start to finish. I would highly recommend Bonners — they offer a professional service throughout and are competitively priced, with price matching too, so you really feel in safe hands. Thank you to all of the Newcastle staff.”

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Posted 6 days ago

“Better than I thought,quicker than I expected. Top quality electric piano.”

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Posted 6 days ago

“The second hand bass I bought looks almost brand new. Very happy with that and the price paid. Many thanks.”

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Posted 1 week ago

“Recently bought a piano from Bonners - had great communication with a member of staff before purchase (she was very helpful in advising me on the best model in my budget) and communication was also great after purchase. The piano arrived within days of my order. It is beautiful - my daughter has practised every day, we both couldn’t be happier. Thank you, Bonners Music!”

Bonners Music 5 star review on 9th February 2026

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Posted 1 week ago

“If I could give Bonners a higher rating I would. I purchased a second hand guitar Saturday evening and it arrive Tuesday morning, double boxed and in a case. The guitar is literally like new still with the protective wrapping on the back covers and I can’t find a single blemish on the guitar. The set up is absolutely spot on - not a thing I need to do and new strings are a bonus. Well done Bonners, showing that good customer service and a brilliant tech team always wins. I have no doubt I will be back!”

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Posted 1 week ago

“Excellent service. the digital piano I ordered arrived promptly and well packaged”

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Posted 1 week ago

“Very responsive and understanding situations perfectly. Offered a perfect and quick solution for the replacement of my piano.”

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Posted 1 week ago

“Good all round communication, very pleased, wouldn’t hesitate to recommend bonnets good all round experience A*****”

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Posted 1 week ago

“The stand I ordered arrived in good time and was in excellent condition. Top marks.”

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Posted 1 week ago

“Excellent service and communication.Thank you.”

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Posted 1 week ago

“Excellent service and good feedback regarding my pre-order of a digital piano. Delivered quicker than I expected so very pleased”

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Posted 1 week ago

“Very pleased with DGX 670 and the excellent delivery service. Thankyou”

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Posted 2 weeks ago

“I am happy with the way Bonners fulfilled the order, although we had to ask for the invoice to be amended to reflect the date of order and payment in order to in cashback from Yamaha.”

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Posted 2 weeks ago

Bonners Music is rated 4.9 based on 4,716 reviews