Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,922 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

Write Your review

Tell us how Bonners Music made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bonners Music 5 star review on 20th August 2026

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was excellent . Apart from the delay and courier service not being very good . Bonners phone service and product top notch.”

Helpful Report

Posted 4 days ago

“Absolutely perfect experience today visiting Bonners Newcastle . Having spent nearly a year deciding between 2 hybrid top end digital pianos I was able to try both with a very experienced member of staff who was both helpful and not at all pushy.. he was just perfect and I was able to make my choice ( that I had been concerned about ) almost straight away once I was able to sit down and try both next to each other . Well done to Bonners for making this possible and we'll done to your invaluable member of staff who told me he's a about to retire ! You'll be sorely missed by all I'm sure of that . Well done Bonners !”

Helpful Report

Posted 1 week ago

“all ok..good servic”

Helpful Report

Posted 1 week ago

“Just bought a Roland FP-10 digital piano - fantastic product which is exactly as described - love it. Also a reliable delivery company who came on time to the exact address, which was a relief. Bonners website is the best one out there, having spent hours searching high and low. Also it's reassuring to see you have four shops with a large range of good quality stock, so you are definitely not some dodgy, online only bucket shop about to disappear up its own hyper space. Roland or Yamaha: This is where it gets interesting. At first I was thinking of buying the Yamaha P145BT, but suddenly out of the blue, they start offering a £40 refund on a selected range, including the P145BT. How jolly nice of them. Then I see it's just as Roland introduce the new FP-10 at the same price point. A case of the cat amongst the pidgeons? Glad to hear your comments on this one. All the best and hope this review is helpful, James.”

Helpful Report

Posted 1 week ago

“Before I ordered my Boss GA-FC Ex foot pedal, I called for advice. The information was spot on, and the item dispatch very quickly. A great service, thank you.”

Helpful Report

Posted 2 weeks ago

“As a repeat customer, Bonners Music has very competitive prices, great service and effective communication.”

Helpful Report

Posted 2 weeks ago

“I refer to the yamaha £50 cash back offer .this is my experience I hope it conveys a message to any purchase.i ordered a piano this was easy i received my piano easy . I contacted yamaha to claim my £50 cash back offer . It requires you become a member easy . Then to register your purchase sounds easy?.. the form is complicated after 4days of frustrating wrong details I had supposedly given I gave up . So I contacted my bank after all there interested in any money matters . Having explained the problem the assistant said ok we will help ?.. well it caused quite a stir with she just like myself encountered similar problems .eventually the form was worked out and my purchase was registered . Now I’m not great at media formats but I was assured if I had not consulted my bank I would never had been able to complete my transaction .”

Helpful Report

Posted 2 weeks ago

“Great deal”

Helpful Report

Posted 2 weeks ago

“Vicki was very thorough and professional. She covered all the bases and offered reassurance when the courier went awry. My second hand organ came with a twelve month guarantee and I am delighted with my purchase! Good price, excellent product.”

Helpful Report

Posted 2 weeks ago

“Ordered a second hand vintage icon v6 Never used reverb before and was very pleased to say Bonners musics advert was accurate. Guitar was in excellent condition and the packaging was suberb. Delivery was well informed and arrived with no problem. Would recommend and use again”

Helpful Report

Posted 2 weeks ago

“Easy to use website and ordering, very quick delivery. Would definitely recommend.”

Helpful Report

Posted 3 weeks ago

“Excellent pre-owned Yamaha keyboard in great condition, very safely and securely packaged, really pleased with the item and glad to be getting back into playing keys.”

Helpful Report

Posted 3 weeks ago

“Rapid delivery and well packaged”

Helpful Report

Posted 3 weeks ago

“Excellent service. Very rapid delivery and just as described”

Helpful Report

Posted 3 weeks ago

“An excellent media presence and good buying experience.”

Helpful Report

Posted 3 weeks ago

“Really helpful and, apart from some FedEx related issues, quick delivery. Couldn't be happier with my new keyboard!”

Helpful Report

Posted 4 weeks ago

“Great service, trouble free am enjoying the keyboard thank you”

Helpful Report

Posted 1 month ago

“I used the 'Chat' facility and spoke to a wonderful lady named Emma. My biggest concern before purchasing was the reliability of the courrier service. Most of them are okay as a rule until something goes wrong and then you're left in the middle of a nightmare. Well, I was quickly offered Bonners' own delivery service, at reasonable cost, and within minutes had purchased a digital piano and arranged a delivery date. My purchase was also price-matched, which saved me money and the subsequent delivery was first class. I have visited Bonners (MK) before and my experience was a good one. I have also shopped with them. All good, I have to say. As for the lady who helped me through my purchase ... a gem among gems.”

Helpful Report

Posted 1 month ago

“The service from Bonners was excellent. From the moment I ordered, i was kept updated about the order via email by Dan which made the service really personalised. I ordered a Boss KATANA 50 GEN 3 Guitar Amp and a Boss DS1 Distortion Pedal for my son's 21st birthday present. He was extremely happy and his new amp sounds amazing. If I was rating Bonner's alone I would give them 5 stars. I received an email from DX Express giving me a a delivery window of 11.53-13.53. I was at work and made sure I was back home in time for delivery. I could see the driver's location via tracking and at one point he was 3 few roads away from me. He delivered at 16.53 and gave me one parcel. I told him there should be two. He insisted there was only one and drove away. I was about to call Bonner as this was my son's birthday present and I was expecting it on the day of his birthday, when the driver came back and said there is another parcel.”

Helpful Report

Posted 1 month ago

“From online trade in enquiry to drop off and collection at your Newcastle store where I was greeted by the friendliest and most helpful Saturday team, my whole buying experience was an excellent experience and I would thoroughly recommend Bonners.”

Helpful Report

Posted 1 month ago

Bonners Music is rated 4.9 based on 4,922 reviews