Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,469 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,469 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 17th August 2025

Charles Cui

Bonners Music 5 star review on 26th June 2025

Jimmy Chen

Bonners Music 5 star review on 20th May 2025

Marcus Rennie

Bonners Music 5 star review on 22nd April 2025

Ben PAYNE

164

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My chosen Guitar was in stock, and Dave put together the other items I would need to start learning Bass Guitar. Slight hitch with dispatch, but all delivered safely by DX Express. Previously purchased a Piano from them. Very happy. Will use Bonners again.”

Helpful Report

Posted 4 hours ago

“Excellent price and part exchange.Dan helped me this time,and was thoroughly professional,with his expert knowledge,great stuff.Quick delivery as well,Bonners can't be beaten for service,many thanks.Simply the best.”

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Posted 5 hours ago

“As good a price.as anyone on my refurbished Kawaii but expertly and speedily delivered”

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Posted 15 hours ago

“very good ..no probs....even when i returned 1 item after my mistake.”

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Posted 6 days ago

“Super smooth and positive experience! I selected Bonners music based on the stellar reviews on Trustpilot, and it was the right choice.”

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Posted 6 days ago

“lovely service...”

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Posted 1 week ago

“Excellent company to deal with, ordered my Casio Digital Piano and paid for delivery, received an email the following day, stating that the piano was out of stock in their warehouse, so gave me the options to either wait until a delivery arrive later in the week, or could collect from the Newcastle store (fairly local for me) and they would refund the carriage charge, which the option I went for, as promised the carriage was refunded instantly. Went to collect from the store, and the staff were more than helpful, would definitely recommend”

Helpful Report

Posted 1 week ago

“I bought a Nord Piano 5 from Bonners with an accompanying soft shell case. First, it's important to express how helpful all staff at Bonners were. I contacted the store by phone initially to discuss the product as the price seemed too good to be true. I don't remember the name of the lady I spoke to but her technical knowledge was great and she spoke honestly without pressure to buy. As soon as I ended the call I felt confident to purchase and the secure checkout on the website was easy to use. I received subsequent emails from Bonners with my invoice and details on dispatch and shipping. The emails (from James, I believe), were informative and when I responded there was a quick reply sharing my excitement and answering my questions fully. The shipment was fulfilled with TNT. To be honest, this part wasn't great. The product arrived promptly (though a day later than tracking suggested) but there were tracking issues. The tracking app told me that the product had been delivered to me almost three months before I had purchased it and was currently in Holland. No idea. HOWEVER, none of this is a reflection of Bonners service as they were terrific! The instrument itself... What a beautiful thing. The instrument was second hand but in brilliant condition and had been cleaned and guaranteed by Bonners. The price was incredible. I haven't found it cheaper anywhere, including ebay and other second hand marketplace. I love my Nord Piano 5 so much that I have returned to leave this review a couple of months after purchase simply because I'm so grateful to Bonners for the price, ease of purchase and quality of communication throughout.”

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Posted 1 week ago

“Ordered Hammond generator oil, was delivered promptly.”

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Posted 1 week ago

“I had a great experience purchasing my piano here. From the moment I arrived at the store, the staff took the time to really understand my needs and explain the different models available. With their guidance, I found the perfect model for me — which happened to be the showroom piece, offered at a discounted price while still coming with the full manufacturer’s warranty. It was in excellent condition, so even though they had the choice of a new one I opted for the showroom. What I also appreciated was that there was no pressure to buy on the spot. I was able to go home, think about it, and then complete the purchase online. I asked for the serial number of the showroom model, and they were happy to provide it. Delivery was free, and the piano arrived in perfect condition. Overall, I’m very satisfied with both the service and the instrument, and I would highly recommend them.”

Helpful Report

Posted 2 weeks ago

“Easy order process, despatched quickly and delivered next day couldn't ask for any more. Yamaha DGX 670 elite package,nothing more to buy as everything covered, Thank you”

Bonners Music 5 star review on 26th August 2025

Helpful Report

Posted 2 weeks ago

“Bad delivery (items lost and damaged), and bad after sell communications. Turns out some of the elements from the keyboard value package I purchased are not compatible and I have to accept that. Will not use this shop again.”

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Posted 2 weeks ago

“High quality products and fast service. Don't bother with cheaper, less reliable stuff elsewhere”

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Posted 2 weeks ago

“Polite, knowledgeable staff, no “hard sell”, as befits a well-established music shop.”

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Posted 2 weeks ago

“Received my banjo promptly, it plays well and I haven’t found any problems, it’s good to know that Bonner’s checks these instruments before they are sent out.”

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Posted 2 weeks ago

“Very good service, updates were prompt and accurate. Delivery company (DX) were very poor though.”

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Posted 3 weeks ago

“I ordered a Yamaha CSP-295 over the phone. Although it was on backorder with Yamaha, it arrived ahead of schedule. Two helpful crew members delivered the item, unpacked it, and placed it in my lounge. Throughout the process, I received great service and communication. I’m delighted with my new piano and can’t wait to play it!”

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Posted 3 weeks ago

“Easy to use website. Painless order and delivery on second working day. Very good experience with no added fluff. Just did the job well.”

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Posted 3 weeks ago

“Great service, easy to order. Product delivered as stated. 5 stars from me guys.”

Bonners Music 5 star review on 18th August 2025

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Posted 3 weeks ago

“Saw a Fender American Performer Stratocaster HSS surf green on Bonners Music website, so I ask if they would do a price match of which they did so made the guitar a bit more affordable to me. Answered my questions promptly and delivery was next working day. I wouldn't hesitate to use this company for future purchases. Highly recommend.”

Helpful Report

Posted 3 weeks ago

Bonners Music is rated 4.9 based on 4,469 reviews