Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 87,596 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 87,596 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 9th October 2025

5227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered the flowers on Thursday 5th December for my Daughter for next day delivery to Congratulate her on her Promotion but the flowers were wilting on arrival on Monday 9th December 2024.”

Helpful Report

Posted 9 months ago

Hi Kathryn, Thank you for taking the time to leave us your review. I'm terribly sorry to hear that the blooms you so kindly ordered to celebrate your daughter's achievement were so delayed, and the blooms seem to have suffered as a result. I do hope that they have perked up after a trim and some time in their vase to rehydrate, but if this has not been the case please reach out to us at support@bloomandwild.com with your order details so that we can help put this right. Best, Bloom & WIld.

Posted 9 months ago

“Flowers arrived late and very wilted. Didn't perk up once in water. Waiting for B and W to get back to me.”

Helpful Report

Posted 10 months ago

Good morning, I hope you're well and having a lovely day. Thank you for taking the time to leave your review. I'm very sorry to hear that your blooms arrived late and haven't revived as we'd expect. This is certainly not the experience we want for any of our customers and we'd love to take a look into this for you. If you could kindly email support@bloomandwild.com quoting your Order Number our Customer Delight Team will do everything we can to make this right. Hope to hear from you soon! Best wishes, Gemma

Posted 10 months ago

“Delivery was made to address a mile away and left in pouring rain Flowers were clearly marked Woodlands and correct address which has an enclosed porch and people in all day delivery was made to Norden Heath cottage a mile away and it was up to us to try and trace flowers the next day very bedraggled . Surprise for my daughter spoilt plus she took a morning driving to try and find them. Not a happy experience”

Helpful Report

Posted 10 months ago

Hello Ms. Doughty, Thank you for taking the time to leave us a review. I am truly sorry to hear that the flowers you so kindly sent to your daughter have been spoiled by the way this delivery was handled. I assure you this experience is far from what we would expect or strive for. I can see that you have been in touch with us regarding this and I hope we can make this right for you as soon as possible. Please don't hesitate to reach out to us at support@bloomandwild.com, with the reference 4350171 if you need any further assistance with this matter. Best wishes, Courteney at Bloom & Wild

Posted 10 months ago

“Unfortunately the flowers did not arrive the following day (Tuesday) but 5.40pm on the Wednesday due to the parcel being sent to Lancashire instead of Manchester. This delay obviously affected the condition of flowers”

Helpful Report

Posted 10 months ago

Hi there! Thank you so much for taking the time to leave us a review. I'm so sorry to hear that your blooms did not arrive on the day expected. I completely understand how frustrating this is and I'm so sorry this happened. I just had a peek into this order, and can see that the blooms arrived one day late. Our free delivery service chosen for this order, is not guaranteed for the date and occasionally deliveries via this method can take a second working day to arrive. I'm so sorry if you feel that this information wasn't made clear enough at the time of ordering or in the confirmation email received after the order was placed. The blooms should be safe in their packaging for at least 2 days of delivery to allow for our postcodes that are a little further away, but of course if the blooms didn't look as they should I'd love to help put this right. Please pop us an email to hello@bloomandwild.com with your order details, including the delivery postcode and order number so we can put this right. Hope to hear from you soon! 💐

Posted 10 months ago

“New customers get more discount than returning ones. You do not reward loyalty. Offered me £10off next order but that means I have to spend more money to get that discount. I am not stupid”

Helpful Report

Posted 10 months ago

Hi there, Thank you for taking the time to leave us a review, I hope you are having a lovely day! I do apologise that our discount offers for new customers has left you feeling disappointed, this is not what we want! While we do extend such offers to new customers in hopes they will give us a chance as a growing business, we also ensure our existing customers have access to some brilliant discounts. I hope that you are able to take advantage of the many discounts that we do offer to our loyal customers, which arrive either by email from our team or through our amazing Rewards program - this gives you access to exclusive discounts and a points scheme which allows you to earn points to exchange for money off vouchers, plus a special treat on your birthday! Best wishes, Courteney at Bloom & Wild

Posted 10 months ago

“did have some trouble with web site but finally am able to use it and was also given a small discount so vey happy for the future of this compnay which i shall now use jean barker”

Helpful Report

Posted 10 months ago

Hi Jean, Thank you very much for taking the time leave us a review. I do apologise that you were having a bit of trouble with our website, but I'm relieved to hear that you were able to sort this and you were happy with our resolution. I hope you enjoy your blooms! Best, Courteney at Bloom & Wild

Posted 10 months ago

“Ordered flowers for next day delivery and it was deliver 2 days later. Flowers left in public hallway, instead of delivering to the address on the label ( there was specific flat number ). It was "get well" gift and unfortunately was not deliver on time :(”

Helpful Report

Posted 11 months ago

Good morning! Thank you so much for taking the time to leave a review, however, I'm so sorry to hear that you did not have a great experience with us. Please accept my sincerest apologies for the delay in your order. I completely understand that the blooms were for an important occasion and how frustrating this can be. I'd love to help put this right, so if possible could you pop an email to support@bloomandwild.com with your order number and delivery postcode so I can look further into this delivery? Hope to hear from you soon! All the best, Cris.

Posted 11 months ago

“I had always been pleased with flowers I’d received from Bloom &Wild so I decided to use them for a family anniversary. Sadly, my first order was noted to be a day late but didn’t arrive at all(Royal Mail never delivered), the telephonist was efficient but rather detached and matter of fact. I would have appreciated a more sensitive understanding of the failure that had occurred. The outcome was a no nonsense repeat order which arrived the next day, so that was good, but I did not receive an acknowledgement that my order had in fact arrived. The tracking of Royal Mail was poor. All rather disappointing.”

Helpful Report

Posted 11 months ago

“I ordered the flowers for a recently bereaved friend as a surprise. I thought from the description that they would be posted through the letterbox but the courier left them hidden in the front garden. No note through the door. When I didn't hear from my friend for a couple of days I phoned and he found them. Luckily they were still in good condition. I assume the courier presumed the recipient was also the person who ordered the flowers and would be expecting them.”

Helpful Report

Posted 11 months ago

“Nice bunch of flowers, but i order a hand-tied bunch (expecting these to be arranged and tied together.... in a bunch, as the picture shows online) and i received flowers flat in a box. Not tied and not arranged. Somewhat disappointing there. And even after several days to allow the flowers to open, the bunch i have looks nothing like the picture online. similar vase used to the pics online, but our bunch is much thinner looking and somewhat "sad" looking. I will not be ordering from Bloom & Wild again.”

Helpful Report

Posted 11 months ago

Good morning Matt, I hope you're well and having a lovely day! Thank you for taking the time to leave your review, though I am really sorry to hear that your delivery of the Pardeep bouquet proved disappointing, especially as the blooms were sent as a thoughtful gift. I can see that my colleague Poppy has since assisted you with this and we hope your wife enjoyed the replacement Ciaran Bouquet which was sent out in it's place! Thank you for allowing us the opportunity to make things right, but do let us know if we can assist with anything further. Best wishes, Gemma at Bloom & Wild

Posted 11 months ago

“Very disappointed in quality and not many flowers for money”

Helpful Report

Posted 11 months ago

Hi Heather, Thank you for taking the time to leave your review, this feedback is so important to us! I hope you are well. I'm truly sorry to hear that you have been disappointed by these blooms. I have sent you an email to see how we can make this right for you. I look forward to speaking with you soon! Best, Courteney at Bloom & Wild

Posted 11 months ago

“Disappointed that the flowers arrived a day late and missed by friends birthday, however I appreciate the Royal Mail is outwith your control.”

Helpful Report

Posted 1 year ago

“I have to say, I am impressed with the ordering and quickness of delivery, but the product was not as big as the stock photograph which you order from, in fact there were probably about 1/4 short from the delivered flowers to what was shown on the website.”

Helpful Report

Posted 1 year ago

Hi Marianne, I hope you're well! Thank you for taking the time to leave your review. I am so sorry to hear that The May Special blooms you received differed to the website image. This is most definitely not what we would expect or ever strive for so I am terribly sorry to hear of the disappointment caused on this occasion. We really want to help put this right, I can see my colleague has sent you an email, so we'll look forward to hearing from you soon and resolving this for you. Warm regards, Kelly

Posted 1 year ago

“I was really disappointed with the flowers. First of all I was given an estimated time of between 8-9 in the morning for delivery and they arrived about 12. I know you can pay for more exact time but when you are given a time to get them 3/4 hours later is annoying. I also know you can track which I did but I didn’t get a revised delivery time. When the flowers arrived they were squashed and some of the flowers were not good and were never going to revive well, two of the sunflowers leafs had gone brown. I will attach a picture although it doesn’t really show how bad they were. Now three days later they look ok but nit what I would have wanted for my partners birthday.”

Helpful Report

Posted 1 year ago

Hi Malcolm, Thank you so much for taking the time to leave a review. I'm so sorry to hear you were really disappointed with your thoughtful blooms for your partner. I'm ever so sorry to hear that despite being informed your delivery would arrive between 8am-9am in the morning, they arrived around 12pm. I can see you used our free delivery service for this delivery and despite the courier offering a time slot, they can slightly change from time to time. That being said, I understand that the delivery time frame was not updated on this occasion. Our delivery partner's tracking is usually very accurate so I apologise this happened. Due to the nature of letterbox flowers and how they are packaged, we'd expect them to look a little 'sleepy' or sometimes flatter on arrival, but we hope that you are amazed by how much they perk up once they've had a good trim and had a chance to drink in the vase. I'm pleased to hear they started to perk up after a few days, though I am sorry for the initial disappointment. I want to help put this right so I have just popped you an email to the address used to make this order. Looking forward to hearing from you soon. All the best, Kelly

Posted 1 year ago

“I've always been happy with B & W flowers but am disappointed with my birthday flowers last week,after only 5 days they were all dead or dying.These are the only survivors.”

Helpful Report

Posted 1 year ago

Hi M.Littlewood, thank you for taking the time to leave a review! I'm ever so sorry to hear that some of your blooms in the bouquet only lasted 5 days. Although we guarantee our blooms to last for 7 days, there are an exception of a few spring stems (for instance peonies and daffodils which can have a naturally shorter vase life). We absolutely want to help put this right, so if you could send us an email to support@bloomandwild.com including the reference number #4158771, and your delivery postcode, this would be really useful so we can take a further look into this. Please accept our sincerest apologies, and I hope to hear from you soon. All the best, Kelly

Posted 1 year ago

“Disappointed. Flowers were sparse, not represented as photo on Web site”

Helpful Report

Posted 1 year ago

“We ordered flowers for Easter delivery on 31 March. Unfortunately the flowers were prepared on 29 March but not delivered until Tuesday 02 April. This missed Easter and the flowers were in a sorting office deteriorating for 3 days whilst we were concerned why they were not delivered”

Helpful Report

Posted 1 year ago

“I ordered flowers about midnifht am Thursday 14th March. Got an email back at 12:07 am on 15th March stating expected delivery was Sat 16th. All in good time - for my friend's birthday on the 17th. VERY DISSAPOINTED - they were delivered about 15:30 pm Monday 18th. Suprise ruined. They had been left in Royal Mail depot in Warrington at 5.30 am - I saw this on the tracking and not delivered for a further 48hrs. For flower delivery for special occasions. WAKE UP Bloom and Wild - dont use Royal Mail. I won't be using you again..... and I won't recommend either.”

Helpful Report

Posted 1 year ago

Hi there! Thank you so much for reaching out for taking the time to leave a review. I'm so sorry to hear that the thoughtful blooms that you sent for your friend's birthday arrived late. Our free delivery service is not guaranteed for the date and deliveries sent via this method can occasionally take an extra working day in transit but we would have expected your gift to have arrived by 17th March. I would love to help put this right, so I have just sent you an email about this! I hope to hear from you soon! All the best, Kelly

Posted 1 year ago

“I'm extremely disappointed with Bloom and Wild, a company that I have used for many years when sending flowers to loved ones (hence the two star rating and not one star which they deserve) However on this most recent occasion (Mother's Day) I was sent photo's of the flowers received, some damaged and even some without flower heads (just stems) I appreciate such things occur and contacted Bloom and Wild through their website mechanism (so i could upload the photo's for reference) firstly on the (9th March - the flowers were send in advance of Mothers Day) and when I received no response, I tried once again on the 14th March. I am still yet to receive any form of response or acknowledgement from their customer services, to which is simply unacceptable. I won't be chasing them further and subsequently will not use the company again, nor will my family members who I have told about this scenario. Very poor customer service.”

Helpful Report

Posted 1 year ago

Hi Mark, thank you for taking the time to get in touch with us and write this review. I'm ever so sorry to hear of the disappointment caused by the quality of the blooms that you sent as a Mother's Day gift. I just had a little peek into the your emails sent and it looks as though each has received a reply. You should have received an email from Benneth on Monday with a resolution to this. I have just resent this reply to you now incase there has been a problem receiving it. We really want to make this right, so we hope to hear from you soon! Please accept my sincerest apology Mark! Hope to hear from you soon. All the best, Kelly

Posted 1 year ago

“Having had good experiences in thepast I was very disappointed with My Mother's Day Althea, hand tied bouquet. One of the three chrysanthemum began dropping petals on day 1. Only one left by day 2. Two of the three sprays of carnations had not opened after a week. I did not like to tell my children.”

Helpful Report

Posted 1 year ago

Hi there - thank you very much for leaving us a review. I am so sorry about the disappointment caused here - I have emailed you directly so we can try our best to fully rectify this situation for you! I look forward to hearing from you, warmest regards, David at Bloom & Wild

Posted 1 year ago

Bloom & Wild is rated 4.9 based on 87,596 reviews

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What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.