Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 86,552 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 86,552 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 17th July 2025

5204

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Absolutely terrible. Order not delivered; on contacting Bloom & Wild told problems with carrier. Wrong tracking numbers. Still unable to track when given new tracking number (saying the address did not match tracking number. Managed to speak to Bloom & Wild yesterday (Sunday) and was refunded my money. This was the first time I tried using this company and will not use them again”

Helpful Report

Posted 3 years ago

Hi Rosemary, I am sorry to hear this, I really want to discuss this further with you and put things right so I have contacted you directly. I look forward to hearing from you! Best Wishes, Bryony

Posted 3 years ago

“Do not use this company! I ordered flowers on Sunday that were to be delivered for Tuesday, they were despatched Monday apparently? They did not arrive, when I queried this I was told it was not there fault and they would give me £10 off my next order? Even though the flowers never arrived! I then received an email to say they would be delivered Friday! This is ( days after they were despatched! The flowers would clearly be dead by this time! After several complaints and the flowers still not arriving on the Friday I received an email thanking me for my custom and to write a review!!!! Surely this is a joke?!”

Helpful Report

Posted 3 years ago

Oh no, I'm so sorry to hear that. This is certainly not the experience we wanted for you. Could you please send us an email with the reference 1612857 to support@bloomandwild.com so we can investigate this thoroughly, and put it right?

Posted 3 years ago

“I have already discussed my complaint with Eliverta and I sincerely hope that the replacement that is being sent to my friend reaches the standard I would expect from Bloom & Wild.”

Helpful Report

Posted 3 years ago

Hi Susan, I'm so sorry to hear that you were disappointed with your bouquet. I can confirm a replacement is being sent out to your friend. I have also just emailed you directly to also confirm this and I do hope we can help make this right for you. Kate

Posted 3 years ago

“I am surprised you have requested this after the service and experience I’ve received. The flowers were not delivered on the day I’d paid extra to ensure they arrived on. They were for an old friend who’s father had passed away and as you missed the date she won’t get them until nearly a week after she returns from the funeral. You blamed your delivery partner when they hadn’t even received the flowers in an email providing an update and then offer to give the delivery fee back as a credit which is not acceptable. After calling your customer services you agreed to refund the cost but I see you haven’t refunded the entire cost. I can only offer you advice going forward as I will not use your company again. If you can’t deliver the flowers on a day someone has specifically requested use the telephone and call them with complete transparency rather than sending an email blaming your business partners.”

Helpful Report

Posted 3 years ago

Dear Ian, I am ever so sorry about your negative experience with Bloom & Wild. This weekend we had an issue with our deliveries where a small number were delayed arriving on Sunday instead of Saturday for which we take full responsibility for. I do apologize most sincerely that your order has been affected. As soon as we were aware of this issue - we offered a full refund of the shipping cost and an additional credit onto your bloom and wild account as an apology from us. I do apologize if this was miscommunicated. If you're missing any refunds, please do reach out to us and we would love to put this right.

Posted 3 years ago

“Flowers sent by my daughter for my 70th birthday. Delivered day before requested. Flowers poor quality. Leaves broken and falling off. Large rotting areas on leaves. Very disappointed.”

Helpful Report

Posted 3 years ago

I'm so sorry to hear that. This is certainly not the experience we wanted for you. Could you please send us an email with the reference 1603829 to support@bloomandwild.com, and we can investigate this further, and put it right? Warmest, Sol

Posted 3 years ago

“The flowers were pathetic and were supposed to revive. They did not revive in fact quite the opposite they were falling apart after day two. I am disgusted with the product for the amount you charge. The circumstances have upset and distressed me greatly and I am embarrassed that I sent these as a thank you to a friend. Would never never never buy them again. I am now in the process of trying obtain a refund which by law I am entitled to. I have photos as evidence and will continue until I get my refund.”

Helpful Report

Posted 3 years ago

Hi there, we are so sorry to hear this We would love to make things right with you. Please pop us an email to support@bloomandwild.com so we can discuss this further.

Posted 3 years ago

“Absolutely no customer service once you have placed your order and it goes wrong- the email response clearly indicates your staff cannot read.”

Helpful Report

Posted 3 years ago

I'm so sorry to hear that. This is certainly not the experience we wanted for you. Could you please send us an email with the reference 1595212 to support@bloomandwild.com, and we can investigate this further, and put it right?

Posted 3 years ago

“Really disappointed with the quality. Flowers haven't even lasted 5 days. I buy flowers every other week so know how to take care of them. I followed all instructions for these that were detailed in the leaflet around watering, trimming stems, vase position in the room and the flowers have started dying. So disappointed considering the price these were, I can get flowers from the supermarket for 1/4 of the price that last much longer than these, will not be buying again.”

Helpful Report

Posted 3 years ago

Hello there We're awfully sorry to hear that the blooms have not lasted as expected - we understand your disappointment! So we can help you with this, please send us an email via support@bloomandwild.com and quote this personal number 1593224. We look forward to your email, Gemma

Posted 3 years ago

“Flowers came nothing around the roses even the other flowers were crushed half had broken now day three all dead very disappointed”

Helpful Report

Posted 3 years ago

Hello there We're ever so sorry to hear that some of your blooms were damaged on arrival. Please do send us an email via support@bloomandwild.com as we'd love to help you with resolving this. Best, Gemma

Posted 3 years ago

“My family have been using your excellent service and flowers for a long time now. But the flowers I ordered for my wife's birthday on the 15th were very disappointing. Well below your usual high standards. We had to throw some of them away. The reason for the low score.”

Helpful Report

Posted 3 years ago

Good Morning Terry, I am really sorry to hear this, I have emailed you directly to discuss this further! I look forward to hearing back from you. Best Wishes, Bryony

Posted 3 years ago

“Delivered to wrong address, no replacement - I changed the address for a subscription and it worked for one month but then they reverted it back. They've sent this month's flowers to the wrong address and are refusing to replace.”

Helpful Report

Posted 3 years ago

Good Morning Robert, I am really sorry to hear this, I appreciate how frustrating this must be. I have just emailed you directly to discuss this further and put things right for you! Best Wishes, Bryony

Posted 3 years ago

“The flowers I ordered were nothing like I ordered for my grandaughter. They were different flowers and very sparse, in fact shocking. I did receive a refund quite quick but does not make up for the disappointment. Sorry but would never order again and was not offered any compensation whatsoever.”

Helpful Report

Posted 3 years ago

Good Morning Maureen, I am pleased you received a refund from us for this, I am sorry it has still left you feeling disappointed. I have emailed you directly! Best Wishes, Bryony

Posted 3 years ago

“Very disappointed plant did not arrive on chosen date or day after ,after numerous phone calls I was informed plant had not left your Depot, I asked about compensation and was told I could have £10 towards next order!!! I would think the least should be done is send chosen Plant free of charge”

Helpful Report

Posted 4 years ago

I'm so sorry to hear this. This is certainly not the experience we wanted for you. Could you please send us an email with the reference 1588128 to support@bloomandwild.com, and we can investigate this further, and put it right?

Posted 4 years ago

“Hi I have used Bloom & Wild a few times but this week sent flowers for a birthday to be delivered for Wednesday and they didn’t arrive. I checked tracker and it advised delivered. They had not been recieved. No card left to advise delivered elsewhere. They turned up on doorstep 3 days later. Beautiful flowers all dead. I contacted customer service and attached photo. Was advised oh dear well they were delivered. I asked for a refund or credit but have not heard since. Usually great service and lovely flowers but Royal Mail let the service down and so have customer service for Bloom & Wild. Disappointed 😔”

Helpful Report

Posted 4 years ago

Oh no, I'm so sorry to hear the problems you have had with delivery. This is certainly not the experience we wanted for you. Could you please send us an email with the reference 1588087 to support@bloomandwild.com, and we can investigate this further, and put it right?

Posted 4 years ago

“Unfortunately the roses in the bouquet have died already. Not acceptable, always buy from bloom and wild and not satisfied.”

Helpful Report

Posted 4 years ago

I'm incredibly sorry to hear this. This is certainly not the experience we wanted for you. Could you please send us an email with the reference 1586699 to support@bloomandwild.com, and we can investigate this further, and put it right? Warmest, Sol

Posted 4 years ago

“Last two bunches I’ve ordered haven’t been good, not been impressed for the money they cost. Lilies not opened, flowers arrived damaged or heads of them soggy and limp, and life of decent stems has been short.”

Helpful Report

Posted 4 years ago

Good Morning, I am so sorry to hear this, if possible please could you email us at support@bloomandwild.com as we would love to look into this and put things right for you. Best Wishes, Bryony

Posted 4 years ago

“Unfortunately my recent experience was very different to previous experiences. I order the tray of succulents which unfortunately did not survive the postal/courier service. I will attach photos below. With the first delivery, the succulents were very squashed and the middle one was badly damaged, the tray was also damaged. I called your customer service and they were very helpful and offered a replacement. The replacement also did not fair well via post/courier as one of the succulents was completely destroyed. I would suggest that this product is not suitable for delivery!”

Helpful Report

Posted 4 years ago

We are sorry to hear the replacement also arrived damaged Emma. We have emailed you directly about this! Best Wishes, Bryony

Posted 4 years ago

“I have purchased flowers from Bloom & Wild around 5 times now and the last 2 times have not been great. It was my grandmothers 80th birthday and her flowers were delivered 1 week later than the date they should have been there. They of course weren’t great by the time they were delivered. Then my mum received her flowers this week which she said they weren’t looking great compared to the other times she’s had the flowers. So I’m afraid I will be not ordering again from Bloom & Wild and will be trying a new alternative.”

Helpful Report

Posted 4 years ago

I am sorry to hear this Carly, thank you for making us aware. We certainly want to look into this and put things right for you so we have emailed you directly. We look forward to hearing from you. Best Wishes, Bryony

Posted 4 years ago

“Flowers arrived a day late. Chose letterbox delivery so there were no issues but Royal Mail did first delivery attempt was refused which is nonsense. Flowered we’re all bashed. Not impressed at all.”

Helpful Report

Posted 4 years ago

Hi there, We are so sorry to hear this. Could you please send us an email with the reference 1576294 to support@bloomandwild.com, and we can investigate this further, and put it right?

Posted 4 years ago

“I must admit that the service has really disappointed me. Firstly, I am asking you to compare my picture attached to this letter and the picture of ordered flowers on your website. Are you sure that this is the same collection of flowers and the same color set? I ordered this bouquet to make a surprise for my friend and this is what I experienced((( Secondly, the delivery was dismissed by DPD company without any reason at the day I chose. My friend spent time to find out about that in your international telephone service in France where no one speaks a word in English!!! And this is not the end of story( In order to get the shabby and stale flowers next day my friend actually run for the delivery car around the city as they decided that the enter to the building was closed and didn’t even call to recipient to check it. So, I am sorry but this is awful experience I would never repeat again”

Helpful Report

Posted 4 years ago

Good Morning, We are really sorry to hear about this experience and we certainly want to look into this, we have emailed you directly so we can discuss this further and put things right for you! We look forward to hearing from you. Best Wishes, Bryony

Posted 4 years ago

Bloom & Wild is rated 4.9 based on 86,552 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.