Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 87,393 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 87,393 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 23rd September 2025

5225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“On receipt the antirhinums were very droopy and did not recover when put in water. I have complained twice through the app, sent feedback when requested and e-mailed customer services - but have heard NOTHING back. The recipient, who had a monthly subscription, has now cancelled that as we are both very disappointed at the lack of customer service.”

Helpful Report

Posted 4 years ago

Hi! Ever so sorry to hear that you've had quality issues with your blooms, this certainly shouldn't be the case! We do always respond to feedback and requests but it may sometimes take us a day or two to respond back when we're exceptionally busy, Im ever so sorry to hear you've not had a response yet! If you could forward your query to "hello@bloomandwild.com" we would love to look into this for you as a matter of urgency.

Posted 4 years ago

“Extremely disappointed this time my flowers didn’t bloom they looked dead the whole time”

Helpful Report

Posted 4 years ago

Hi Tracy, thank you for taking the time to leave this review although I'm very sorry to hear this. So that we can help, could you please send us an email with this query and your order number/delivery address at hello@bloomandwild.com? Thank you.

Posted 4 years ago

Oh no! We are sorry sorry to hear this. We would love to make things right for you, could you please pop a email across to support@bloomandwild.com referencing the number 1620429.

Posted 4 years ago

“Extremely disappointed.. will never recommend. Flowers were neatly dead. Total waste of money..”

Helpful Report

Posted 4 years ago

Hi Karen, We really do not want to leave you disappointed with your experience, So we have popped across a email to you to try make things right.

Posted 4 years ago

“Flowers delivered squashed, rotting and petals falling off. Terrible. They were however very good about providing a swift refund… I also realised after this happened that they say on the website flowers will often be droopy on arrival and take 24 hours to perk up. Therefore they would hardly put a smile on a recipients face on delivery. If I’d known this I wouldn’t have ordered from them - they should make this clear before you place the order. Shan’t be using this company again.”

Helpful Report

Posted 4 years ago

Hi there, thank you for taking the time to leave us feedback. We're sorry to hear about this experience, we'll definitely follow this up with our team. If there's anything else we can help with, please get in touch with our team at hello@bloomandwild.com

Posted 4 years ago

“I received The Hallie flowers yesterday but six of the leaves had to be cut off as they were snapped and drooping and this morning one of the flowers has dropped and there is no way it will come back very disappointed with them never worth the money I have them before twice and they have been the same I keep telling my son not to send them”

Helpful Report

Posted 4 years ago

Hello Thank you for leaving your review. We are so sorry to hear this. We would love to make things right. Please do email us at support@bloomandwild.com quoting reference number #1619454 so we can look into this further for you. Best regards Dina

Posted 4 years ago

“I ordered flowers on Friday. Itt said 95% chance of next day delivery. It is now Tuesday and they still have not been delivered. Missed birthday by days. I would like a refund. Thanks Anna”

Helpful Report

Posted 4 years ago

Hi Anna, so sorry to hear this. Would you please be able to send an email to support@bloomandwild.com quoting reference 1616487 so we can look into this for you? Best wishes, Tim

Posted 4 years ago

“Dreadful service. Never again.”

Helpful Report

Posted 4 years ago

Hi Michael, thank you so much for taking the time to leave us a review, although I am really sorry to hear that your experience with us has been so disappointing. I've just sent you an email regarding your order 124326466. We look forward to hearing back from you. Kind regards, Maggie

Posted 4 years ago

“My last two orders were disappointing. Poor quality flowers a couple of months ago and then, more recently, they didn't turn up on the day I requested.”

Helpful Report

Posted 4 years ago

Hi Graham, I'm ever so sorry to hear that your blooms have not been of our usual standard! We would love to put this right for you - so that we can do this, would you be able to pop us an email at hello@bloomandwild.com?

Posted 4 years ago

“Ordered Wednesday for Friday delivery for a bereavement Paid £5 extra for DPD delivery to ensure arrived Friday But Friday afternoon got a £5 refund No explanation Needless to say flowers have still not arrived as of today Monday. To be fair I did complain Saturday and was offered money off my next purchase Seriously! In the end I was given and received a full refund Arranged for flowers from another source. Never got to the bottom of it was DPD error or the florist”

Helpful Report

Posted 4 years ago

Good Morning Pauline, I am really sorry to hear this and do appreciate the frustration this has caused. We are pleased to hear you were able to find flowers elsewhere!

Posted 4 years ago

“Absolutely terrible. Order not delivered; on contacting Bloom & Wild told problems with carrier. Wrong tracking numbers. Still unable to track when given new tracking number (saying the address did not match tracking number. Managed to speak to Bloom & Wild yesterday (Sunday) and was refunded my money. This was the first time I tried using this company and will not use them again”

Helpful Report

Posted 4 years ago

Hi Rosemary, I am sorry to hear this, I really want to discuss this further with you and put things right so I have contacted you directly. I look forward to hearing from you! Best Wishes, Bryony

Posted 4 years ago

“Do not use this company! I ordered flowers on Sunday that were to be delivered for Tuesday, they were despatched Monday apparently? They did not arrive, when I queried this I was told it was not there fault and they would give me £10 off my next order? Even though the flowers never arrived! I then received an email to say they would be delivered Friday! This is ( days after they were despatched! The flowers would clearly be dead by this time! After several complaints and the flowers still not arriving on the Friday I received an email thanking me for my custom and to write a review!!!! Surely this is a joke?!”

Helpful Report

Posted 4 years ago

Oh no, I'm so sorry to hear that. This is certainly not the experience we wanted for you. Could you please send us an email with the reference 1612857 to support@bloomandwild.com so we can investigate this thoroughly, and put it right?

Posted 4 years ago

“I have already discussed my complaint with Eliverta and I sincerely hope that the replacement that is being sent to my friend reaches the standard I would expect from Bloom & Wild.”

Helpful Report

Posted 4 years ago

Hi Susan, I'm so sorry to hear that you were disappointed with your bouquet. I can confirm a replacement is being sent out to your friend. I have also just emailed you directly to also confirm this and I do hope we can help make this right for you. Kate

Posted 4 years ago

“I am surprised you have requested this after the service and experience I’ve received. The flowers were not delivered on the day I’d paid extra to ensure they arrived on. They were for an old friend who’s father had passed away and as you missed the date she won’t get them until nearly a week after she returns from the funeral. You blamed your delivery partner when they hadn’t even received the flowers in an email providing an update and then offer to give the delivery fee back as a credit which is not acceptable. After calling your customer services you agreed to refund the cost but I see you haven’t refunded the entire cost. I can only offer you advice going forward as I will not use your company again. If you can’t deliver the flowers on a day someone has specifically requested use the telephone and call them with complete transparency rather than sending an email blaming your business partners.”

Helpful Report

Posted 4 years ago

Dear Ian, I am ever so sorry about your negative experience with Bloom & Wild. This weekend we had an issue with our deliveries where a small number were delayed arriving on Sunday instead of Saturday for which we take full responsibility for. I do apologize most sincerely that your order has been affected. As soon as we were aware of this issue - we offered a full refund of the shipping cost and an additional credit onto your bloom and wild account as an apology from us. I do apologize if this was miscommunicated. If you're missing any refunds, please do reach out to us and we would love to put this right.

Posted 4 years ago

“Flowers sent by my daughter for my 70th birthday. Delivered day before requested. Flowers poor quality. Leaves broken and falling off. Large rotting areas on leaves. Very disappointed.”

Helpful Report

Posted 4 years ago

I'm so sorry to hear that. This is certainly not the experience we wanted for you. Could you please send us an email with the reference 1603829 to support@bloomandwild.com, and we can investigate this further, and put it right? Warmest, Sol

Posted 4 years ago

“The flowers were pathetic and were supposed to revive. They did not revive in fact quite the opposite they were falling apart after day two. I am disgusted with the product for the amount you charge. The circumstances have upset and distressed me greatly and I am embarrassed that I sent these as a thank you to a friend. Would never never never buy them again. I am now in the process of trying obtain a refund which by law I am entitled to. I have photos as evidence and will continue until I get my refund.”

Helpful Report

Posted 4 years ago

Hi there, we are so sorry to hear this We would love to make things right with you. Please pop us an email to support@bloomandwild.com so we can discuss this further.

Posted 4 years ago

“Absolutely no customer service once you have placed your order and it goes wrong- the email response clearly indicates your staff cannot read.”

Helpful Report

Posted 4 years ago

I'm so sorry to hear that. This is certainly not the experience we wanted for you. Could you please send us an email with the reference 1595212 to support@bloomandwild.com, and we can investigate this further, and put it right?

Posted 4 years ago

“Really disappointed with the quality. Flowers haven't even lasted 5 days. I buy flowers every other week so know how to take care of them. I followed all instructions for these that were detailed in the leaflet around watering, trimming stems, vase position in the room and the flowers have started dying. So disappointed considering the price these were, I can get flowers from the supermarket for 1/4 of the price that last much longer than these, will not be buying again.”

Helpful Report

Posted 4 years ago

Hello there We're awfully sorry to hear that the blooms have not lasted as expected - we understand your disappointment! So we can help you with this, please send us an email via support@bloomandwild.com and quote this personal number 1593224. We look forward to your email, Gemma

Posted 4 years ago

“Flowers came nothing around the roses even the other flowers were crushed half had broken now day three all dead very disappointed”

Helpful Report

Posted 4 years ago

Hello there We're ever so sorry to hear that some of your blooms were damaged on arrival. Please do send us an email via support@bloomandwild.com as we'd love to help you with resolving this. Best, Gemma

Posted 4 years ago

“My family have been using your excellent service and flowers for a long time now. But the flowers I ordered for my wife's birthday on the 15th were very disappointing. Well below your usual high standards. We had to throw some of them away. The reason for the low score.”

Helpful Report

Posted 4 years ago

Good Morning Terry, I am really sorry to hear this, I have emailed you directly to discuss this further! I look forward to hearing back from you. Best Wishes, Bryony

Posted 4 years ago

“Delivered to wrong address, no replacement - I changed the address for a subscription and it worked for one month but then they reverted it back. They've sent this month's flowers to the wrong address and are refusing to replace.”

Helpful Report

Posted 4 years ago

Good Morning Robert, I am really sorry to hear this, I appreciate how frustrating this must be. I have just emailed you directly to discuss this further and put things right for you! Best Wishes, Bryony

Posted 4 years ago

Bloom & Wild is rated 4.9 based on 87,393 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.