Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 86,553 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 86,553 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 17th July 2025

5204

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I sent flowers to my friend recovering from an operation she stated they looked dead on arrival and never picked up.”

Helpful Report

Posted 4 years ago

Oh no, I'm so sorry to hear that, Jennifer. This is certainly not the experience we wanted for you. Could you please send us an email with the reference 1479132 to support@bloomandwild.com, and we can investigate this further, and put it right? Warmest, Sagar

Posted 4 years ago

“I ordered myself some flowers for Valentine’s Day as had a tough year. I’ve never done anything like this before and I was really looking forward to receiving the bouquet. I spent around £50 on it - which is the most I’ve spent on anything like this before and was expecting something really special. However when the flowers came they were crushed and dying and I was really disappointed. I’d also used bloom and wild to send flowers to friends throughout lockdown and felt really embarrassed at what they could ha e received. I think the pictures speak for themselves. But wouldn’t use this company again and think it was very thoughtless to send flowers in such a terrible condition. No use of flower protectors in sight. Wouldn’t recommend”

Bloom & Wild 1 star review on 5th April 2021

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

So sorry to hear this. Could you please send an email to support@bloomandwild.com quoting reference number 1471479 so we can look into this and put it right? Best wishes, Tim

Posted 4 years ago

“The person I sent them too has told me that the flowers never opened up and died so definitely not worth the money”

Helpful Report

Posted 4 years ago

“My order has been delayed for the fourth time. I've emailed customer services with no reply in over a week. I've been waiting for my flowers for a over a month, when it gave me a date on the website. That fact I cannot seem to even talk to someone on the phone or get a reply to my email is even worse. AVOID AVOID AVOID”

Helpful Report

Posted 4 years ago

Oh no, I'm so sorry to hear that, John. This is certainly not the experience we wanted for you. Could you please send us an email with the reference 1467910 to support@bloomandwild.com, and we can investigate this further, and put it right? Warmest, Sol

Posted 4 years ago

“This is the second time I have had issues This time ordered £40 bunch and to say they were not worth the money at all Some looked withered and near dying all squashed and really unappealing really disappointing won’t use again”

Helpful Report

Posted 4 years ago

Thank you for your feedback, although this is sad to hear. Do get in touch via support@bloomandwild.com as we'd love to put this right for you.

Posted 4 years ago

“I ordered myself the dried letterbox flowers to give my lounge a splash of colour. Unfortunately quite a few of the stems were broken leaving the flower heads hanging. I don’t think they will make it to the lounge they have been demoted to the hall! This certainly won’t put me off using yourselves again because your fresh flowers are beautiful and they are always delivered on time. Thanks June”

Helpful Report

Posted 4 years ago

I'm so sorry to hear that, June. This is certainly not the experience we wanted for you. Could you please send us an email with the reference 1459426 to support@bloomandwild.com, and we can investigate this further, and put it right? Warmest, Sol

Posted 4 years ago

“The order was delivered locally and arrived on time. However I was very disappointed with the flowers, As they did not resemble anything like the photo on the webpage, despite my phoning to check their flower stock ( which I was assured was excellent) and offering to pay extra to make it even more special if necessary. I include a photo of the flowers and the website shot for comparison.”

Helpful Report

Posted 4 years ago

Oh no, I'm so sorry to hear that, Sally. This is certainly not the experience we wanted for you. Could you please send us an email with the reference 1454546 to support@bloomandwild.com, and we can investigate this further, and put it right? Warmest, Sol

Posted 4 years ago

“my mothers day flowers arrived in poor condition,bruised and not fresh.customer service were very helpful and sent another bouquet ,but this one too arrived the same.my daughter and i have always had amazing flowers from this company .wont give up on them yet .Anita”

Helpful Report

Posted 4 years ago

Oh no, I'm so sorry to hear that, Anita. This is certainly not the experience we wanted for you. Could you please send us an email with the reference 1452202 to support@bloomandwild.com, and we can investigate this further, and put it right? Warmest, Sol

Posted 4 years ago

“Sadly the stems were lifeless. Ordered from here fir Mother’s Day and both mums complained. I won’t use again.”

Helpful Report

Posted 4 years ago

Oh no, I'm so sorry to hear that, Tracie. This is certainly not the experience we wanted for you. Could you please send us an email with the reference 1447184 to support@bloomandwild.com, and we can investigate this further, and put it right? Warmest, Sol

Posted 4 years ago

“I ordered flowers for my mum for Mother’s Day as B&W were highly recommended from a nursing colleague. However, I feel very disappointed in the quality of flowers that my mother received. My poor mother didn’t want to ‘seem ungrateful’ and to upset me when they arrived. However when she heard I’d spent almost £50 on them she was shocked. Some of the flowers were too damaged to display, some didn’t bloom at all and the bouquet seemed sparse as compared to the picture. I am very disappointed to say the least!!!”

Helpful Report

Posted 4 years ago

So sorry to hear this! Could you please send us an email so we can put this right? To 'support@bloomandwild.com' quoting reference '1439452'. Best wishes, Tim

Posted 4 years ago

“Sent my mum some flowers and what she received wasn’t the flowers I picked by any stretch of the imagination. They were a £30 bunch and it looked like is sent her a £5 bunch from a petrol station. I did get a full refund. I also received the dried bunch as a gift and they were in such bad condition. I was gifted another bunch of dried flowers that came from Etsy and the difference in quality was crazy, they were beautifully put together, vibrant and half the price! I will be deleting the wild and bloom app today as I feel since I started using them the quality in there product has deteriorated which is such a shame.”

Helpful Report

Posted 4 years ago

Oh no, I'm so sorry to hear that. This is certainly not the experience we wanted for you. Could you please send us an email with the reference 1438744 to support@bloomandwild.com, and we can investigate this further, and put it right? Warmest, Sol

Posted 4 years ago

“I have ordered twice before and been happy with the flowers sent however my last order was disappointing, the letterbox flowers I ordered lasted 2days before they were thrown away,”

Helpful Report

Posted 4 years ago

Oh no, I'm so sorry to hear that. This is certainly not the experience we wanted for you. Could you please send us an email with the reference 1438727 to support@bloomandwild.com, and we can investigate this further, and put it right? Warmest, Sol

Posted 4 years ago

“received a bouquet from my daughter for mothers day, what a disappointment the greenery was snapped in half, the roses and the carnations had no fragrance and barely opened before going brown, have never had anything from this company before and will definitely not recommend them, supermarket flowers are better than these overpriced excuse for flowers. I'm upset that my daughter wasted her hard earned money on this companies shoddy goods. I'm doing this without name so as not to upset her, but i will make sure she dosent use this company again.”

Helpful Report

Posted 4 years ago

Oh no, I'm so sorry to hear that. This is certainly not the experience we wanted for you for mother's day. Could you please send us an email with the reference 1436878 to support@bloomandwild.com, and we can investigate this further, and put it right? Warmest, Sol

Posted 4 years ago

“I received a £30 florists pick bouquet from my partner for my birthday, 2 days before mothers day. Some of the stems were substituted for others half the height, which is disappointing and altered the arrangement. The sachets of plant food were soaked through, so weren't much use and had ripped and spilled in the box, but I scraped up as much as I could to put in the water. 2 Carnations had the heads snapped off. The stocks don't smell of anything and that is why I would usually include those in a bouquet, for their scent. The roses had brown petals, not just on the outer layer and never opened. They have just continued to drop petals. The gypsophila sprays only had ONE flower open and all the leaves have just dropped. The whole thing is a scrawny mess and the £5 bouquets from Lidl I got from friends, were infinitely better and still going strong a week later. My partner is so disappointed but I've told him they are great. It is the first time he has sent me flowers, I feel so bad that he had wasted his money. I think they had too many orders for mothers day and just used the left overs they'd usually throw away.”

Helpful Report

Posted 4 years ago

Oh no, I'm so sorry to hear that, Helen. This is certainly not the experience we wanted for you for Mother's day. Could you please send us an email with the reference 1435013 to support@bloomandwild.com, and we can investigate this further, and put it right? Warmest, Sol

Posted 4 years ago

“Appalling. This is my third box recieved and all have been poor quality blooms, bruised, dehydrated, bashed,broken stems and immature flowers. I am a florist, I know what to look for and how a flower should last given correct care. I recieved my first box in October last year for my birthday. I let the company know of their condition but not that of the sender, not wanting to appear ungrateful or upset them. Mothers day I recieved the second box, which the blooms were dry, dehydrated, showing signs on the petals, and browning and bruised edges. Signs of mould and sweating leaving brown marks on the head near the calyx. I emailed the company photos,they agreed a replacement and sent it today. That replacement contained 3 broken stems and battered, bruised Roses, signs of mould again as above. Dry packing flowers and putting them in a box barely 2" in depth, then shoving them through a letterbox is never going to be a good concept. Flowers are perishable and need a water source fast. Stems seal over in 10-15 minutes sp they need a good conditioning cut of a sharp angle and put into fresh water straightaway. Reviving them through the post, via a courier or post person means they have had multiple handling prior to reaching their destination. Cutting them at bud form and putting them in a box means they are naive and not graded quality you recieve from a florist. Charging £30 plus for these 'bouquets' is a rip off and a poor reflection on a quality bouquet at this price. Highly unimpressed and no replacement makes up for that.”

Helpful Report

Posted 4 years ago

I am incredibly sorry to hear this. We make every effort to ensure flowers arrive in the condition we expect it to, so it seems something has slipped through the net on more than one occasion. We will certainly be chasing this with the team to investigate further. We would love the opportunity to put this right – if you could drop us an email with the ref: 1434500 to support@bloomandwild.com We look forward to hearing from you. Warmest, Sol

Posted 4 years ago

“Last year I received Mothers Day flowers from Bloom and Wild which on first appearance were unimpressive and even rather shocking ,because they just looked like dead weeds.However they did improve over a week and eventually looked like a reasonable bunch of flowers.I did not mention my disappointment to my daughter as I did not want to hurt her feelings This year,my heart sank when the same bouquet came through my letterbox two days before Mothers Day.This time ,there was flower food missing,a broken bloom and water had entered the package making everything soggy. I felt disgusted especially as the contents looked even worse than previously.This year they have failed to thrive :the 5 blooms are starting to come out after 7days but all the sprays have shrivelled and died. I gave feedback and was offered a nicer bouquet by way of apology. It was left outside on the ground with no note through the door.The package was ripped open,soaking wet ,the flowers exposed.I felt it was like adding insult to injury. The whole affair has left me feeling very upset and angry.It was like an insult rather than a blessing. I think Bloom and Wild should consider taking the first arrangement off their website :it does nothing for your reputation and on first sight raises only negative feelings .I don't know the name but it's yellow and white. Also perhaps you should review your couriers as they delivered two damaged parcels . I would have refused to accept the second one but was denied that right. The final point I would like to make is that receiving flowers for a special occasion which will take days to look good( if they ever do) seems to miss the point that people like me want to receive something beautiful which has a real wow factor and makes them feel loved and appreciated. My experience with Bloom and Wild has left me feeling upset and diminished and also caused upset and disappointment for my daughter”

Helpful Report

Posted 4 years ago

Hi there, we are so sorry to hear this - this was not what we intended or would ever want to happen. We would love to discuss this further with you and try and make things right. Please do email us at hello@bloomandwild.com

Posted 4 years ago

“I received flowers on Saturday before Mother’s Day they were not asleep seven stems were dead, I did phone and have received a replacement, not so bad but two of the stems broken. My husband paid £47, it did include a box of eight chocolates, really not worth the money. Very disappointed because in the past I have received beautiful flowers from you. Will not be ordering for a while.”

Helpful Report

Posted 4 years ago

Hey, We're sorry the replacement has not been perfect for you, do get back in touch - we'd be more than happy to offer a refund for this. Again our apologies for your disappointment.

Posted 4 years ago

“This is the second time in one week they have failed to deliver. Today’s were for a 90th birthday and was ordered two in advance.Spoke with them and was given all sorts of excuses, they were supposed to arrive by there own courier Michael.I don’t think Michaels exists and during the conversation then referred to DPD and Royal Mail. They then said there was only a 90% chance the delivery would actually be completed on the day . Why don’t they tell you this when booking? They also they disclosed the flowers ordered were actually out of stock. Missing a 90th birthday cannot be replaced. Would never use again.”

Helpful Report

Posted 4 years ago

Hey Jill, Thanks for getting in touch, we do indeed have our own couriers, Michael included, as well as offering services via Royal Mail and DPD - some of these options are guaranteed, others are not. I do apologise for any confusion when discussing these options. I am also sorry your deliveries in particular were delayed, especially given it was such a special occasion. Do please get in touch with the team via support@bloomandwild.com and we can try to put this right for you.

Posted 4 years ago

“Oh dear! I have used Bloom and Wild on numerous occasions and have been delighted. Mother's Day, flowers arrived for my Mum, Billie £51.00. 3 stems were broken, 4 pink roses four days on are dead!!!! What an expensive mistake. Terrible. Won't be using again. Such a shame because I have probably ordered a dozen times for various people and indeed have received several deliveries myself. But won't risk spending that sort of money again.”

Helpful Report

Posted 4 years ago

Bloom & Wild is rated 4.9 based on 86,553 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.