Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 87,382 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 87,382 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 23rd September 2025

5225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Not as advertised. Tree very thin and spindly. Very disappointed , have left the tree for a few days in the hope it would allow it to open up but no such luck.”

Helpful Report

Posted 3 years ago

“Terrible of late. Three subscriptions, with the last three bunches of unacceptable quality. First notification of an issue ignored completely. Second promised ONE replacement flower a week after the event which never arrived. Last two were just a disgrace and no response at all. Disgraceful.”

Helpful Report

Posted 3 years ago

I'm really sorry to hear this. Please could you message us at support@bloomandwild.com quoting the reference 13621708 so we can best resolve this with you? Our apologies again.

Posted 3 years ago

“Delivery should have been on my mum’s birthday, a Saturday. No idea as to why it didn’t arrive until the Monday, and it was me who did all of the chasing. Flowers arrived in a horrendous condition on the Monday, and at least another bouquet was sent for Tuesday, with delivery refunded and a voucher, but mum’s birthday was affected, with it looking as though I had forgotten her birthday, despite me telling her otherwise. If I lived close it wouldn’t have been a problem, but I don’t and I rely on businesses to provide the service I pay for.”

Helpful Report

Posted 3 years ago

“Extremely disappointed that flowers were sent using Royal Mail. As the recipient was not in at the time of delivery, a slip was left but with no indication that the item was perishable. As such, the recipient did not collect the flowers for 5 days and so received old flowers. Given flowers are perishable B&W should consider using a more appropriate delivery system.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for taking the time to leave your review, we are really sorry about this. We can see we have been in touch with you and we are sending a new bouquet out soon, we do hope this will be enjoyed! Best Wishes, Bryony

Posted 3 years ago

“Sadly i experienced poor customer service this time. I think you should reconsider your outsourcing of this service.”

Helpful Report

Posted 3 years ago

Hi there. I'm really sorry for to hear. Please could you send a message to support@bloomandwild.com so we can best resolve this with you? Our apologies again

Posted 3 years ago

“Failed to deliver flowers for an agreed date for a special birthday despite the order being with DHL special delivery. Beware.”

Helpful Report

Posted 3 years ago

I'm so sorry to hear this. Please could you send us a message to support@bloomandwild.com so we can work out the best possible resolution with you? Our apologies again.

Posted 3 years ago

“The flowers arrived at about 7.30pm on 11th Nov. They were a gift to my wife from myself. I am overseas at the moment. Idid not receive a message from Bollom and Wild confirming delivery. The quality of the flowers was poor. I noted from your website that they should recover overnight. They did not. They were very disappointing. I raised a complaint on your website on 12th Nov and have not heard from you. A picture was included butm as this recv”

Helpful Report

Posted 3 years ago

Hi William. I'm really sorry to hear this. I've sent you an e-mail so we can best resolve this with you. Our apologies again

Posted 3 years ago

“Goods ordered but not received.”

Helpful Report

Posted 3 years ago

Hi Annette, So sorry to hear this. Could you please send an email to support@bloomandwild.com quoting reference number '2962458' so we can look into this for you? Best wishes, Tim

Posted 3 years ago

“Had some beautiful flowers before this order but unfortunately I ordered flowers for my mother in laws birthday never arrived. Hopefully another bouquet is arriving today 4 days late. Should have come by Royal Mail this time apparently by dpd?”

Helpful Report

Posted 3 years ago

Dear Andrea, We're ever so sorry that there had to be such a delay with the Royal Mail delivering these flowers for your Mother in Laws birthday. This is never what we'd want to happen and we really do apologise for letting you down on this occasion. Our team have got a fresh delivery all set to arrive via the DPD courier today, we do hope these will be able to be enjoyed and we're ever so sorry again for the initial delay that had to happen. Our sincerest apologies again, Jamie

Posted 3 years ago

“The flowers were a get well gift , I found out they had arrived with mouldy slimy broken stems , some had to be thrown away. My friend contacted yourselves as did I at the end of last week , a replacement bouquet was offered but I have not heard anything since.”

Helpful Report

Posted 3 years ago

Hi Karen, I'm so sorry to hear this, especially as these flowers were meant to help bring some light. I've just reached out to you directly and I do hope we can help make this right. Warmest, Kate

Posted 3 years ago

“Last 2 bunches I have received have been awful. Flowers drooping or not opening. We received a replacement bunch after the first time. Replacement bunch just as bad. Customer service had trouble understanding us!!!! Not happy at all. Been using this company for 3 years and never had a problem. Seems to be going downhill.”

Helpful Report

Posted 3 years ago

Hello there, I'm so sorry to hear about this. This really is not the experience we would like you to have. Please could you send us an email at support@bloomandwild.com so that we can help make this right. Warmest, Kate

Posted 3 years ago

“The person I sent them to told me there were a lot of dead flowers needed picking out of the bouquet they received very embarrassing for me”

Helpful Report

Posted 3 years ago

We're so sorry to hear what happened with these flowers, Kirsten. This is never the experience we'd want you to have and we can fully appreciate how upsetting and disappointing this is. Please do reach out to us at support@bloomandwild.com and quote reference number 2949342 and our team will do everything to help put things right for you.

Posted 3 years ago

“Last night I have ordered 'The Birthday Bouquet' for little Violetta, who lives in Chertsey on her 4th birthday from her grandmother from Greece. The website of Bloom & Wild was kindly offering "next day delivery" option. All website reviews were 5 stars from happy customers! It was promising to receive an email of confirmation of the order and that the flowers have already been received by Royal Mail and gift is on the way. But the email also said that there is 95 % chance that the gift will arrive on time, but... it may also arrive a day late. And here the funny part starts. After giving the flowers to the Royal Mail the Bloom & Wild have absolutely no control no responsibility for the time of arrival of the gift. The client service was suggesting to wait until the end of the day and hope for the best because they can't do nothing about it. They kindly suggested the replacement flowers for the other day... But sorry, we don't just buy the flowers for our pleasure here but ordering a service for the gift to be delivered for specific time and place (so called "occasion"). And unfortunately, for this birthday Violetta will not remember her grandmother's flowers, because they were NONE....”

Helpful Report

Posted 3 years ago

Hi Nadiya, I am really sorry to hear that the blooms weren't recieved by Violetta, especially as it was such an important occasion. Please could you e-mail us at support@bloomandwild.com with the reference 13358771 so we can take a further look into this for you. Our apologies again.

Posted 3 years ago

“Hi Lucy hope you're well. Wish I could leave good feedback. Ordered for Saturday 23rd October for my wife's birthday. Did not turn up ...got told Sunday....did not turn up then the tracking said Tuesday.... but turned up on Monday and left at the side of the house in the cardboard box it came in and it had rained and me and my wife was at work so they did not look great .took several emails for me to get a refund that I'm told would take between 5 to 10 days to get after being told that you don't get refunds only credit to your account. So very sorry to say a very poor experience.”

Helpful Report

Posted 3 years ago

“Delivery 95% assured for Saturday 16th (the birthday) but turned up on Monday 18th. Please do not take my money if you cannot do the job.”

Helpful Report

Posted 3 years ago

Hi Eugene. I am really sorry to hear this. Please can you e-mail us at support@bloomandwild.com with reference 762016619 so we can help you further. Our apologies again

Posted 3 years ago

“Ordered as a birthday gift, due to arrive three days ago. Hasn't arrived. Disgusting.”

Helpful Report

Posted 3 years ago

Hello Zoe, I am really sorry to hear this, we have emailed you directly so we can look into this! Best Wishes, Bryony

Posted 3 years ago

“Ordered flowers for my daughter in law after she came from a major operation. My son didn’t have the heart to tell me that the roses l ordered where dead when they arrived. Very upsetting 😢”

Helpful Report

Posted 3 years ago

Hello Lisa I'm so sorry for any disappointment caused for both you and your daughter, especially as these were a gift to help bring some light. Please could you email us at support@bloomandwild.com so that we can help make this right? Warmest, George

Posted 3 years ago

“Completely embarrassed and mortified my mum who is injured received these I feel absolutely ashamed! They look nothing like the photo, they are dropping and don't even seem to be the same flowers.”

Helpful Report

Posted 3 years ago

Hello Beverley, I'm so sorry for any disappointment caused for both you and your mum, especially as these were a gift to help bring some light. Please could you email us at support@bloomandwild.com with the reference #2934143 so that we can help make this right? Warmest, Kate

Posted 3 years ago

“such a disappointment. as they were dead. the leaves were ripped, and dangling off the stem. the flowers were droopy even after 3 days. the information leaflet said they would look dead but by day 2 would look alive and full of life- they did not. such a shame as they were a lovely bunch on the photos and great colours. won’t be buying from here again. absolute waste of money.”

Helpful Report

Posted 3 years ago

Hey Harry, Thanks for sharing this feedback, although we are sorry to hear you've had a disappointing experience. We'd love to put this right for you, and try to better understand what went wrong this time, if you could possibly share your order details with us support@bloomandwild.com and we can look into this.

Posted 3 years ago

“I ordered some flowers on Saturday to be delivered on Monday. They never arrived & still haven’t. I was offered my money back & that was it. I feel that that should of sent a replacement bunch as a sorry for the missed occasion. No great when you send for people’s birthdays etc.”

Helpful Report

Posted 3 years ago

Bloom & Wild is rated 4.9 based on 87,382 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.