Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 86,552 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 86,552 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 17th July 2025

5204

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The flowers were a get well gift , I found out they had arrived with mouldy slimy broken stems , some had to be thrown away. My friend contacted yourselves as did I at the end of last week , a replacement bouquet was offered but I have not heard anything since.”

Helpful Report

Posted 3 years ago

Hi Karen, I'm so sorry to hear this, especially as these flowers were meant to help bring some light. I've just reached out to you directly and I do hope we can help make this right. Warmest, Kate

Posted 3 years ago

“Last 2 bunches I have received have been awful. Flowers drooping or not opening. We received a replacement bunch after the first time. Replacement bunch just as bad. Customer service had trouble understanding us!!!! Not happy at all. Been using this company for 3 years and never had a problem. Seems to be going downhill.”

Helpful Report

Posted 3 years ago

Hello there, I'm so sorry to hear about this. This really is not the experience we would like you to have. Please could you send us an email at support@bloomandwild.com so that we can help make this right. Warmest, Kate

Posted 3 years ago

“The person I sent them to told me there were a lot of dead flowers needed picking out of the bouquet they received very embarrassing for me”

Helpful Report

Posted 3 years ago

We're so sorry to hear what happened with these flowers, Kirsten. This is never the experience we'd want you to have and we can fully appreciate how upsetting and disappointing this is. Please do reach out to us at support@bloomandwild.com and quote reference number 2949342 and our team will do everything to help put things right for you.

Posted 3 years ago

“Last night I have ordered 'The Birthday Bouquet' for little Violetta, who lives in Chertsey on her 4th birthday from her grandmother from Greece. The website of Bloom & Wild was kindly offering "next day delivery" option. All website reviews were 5 stars from happy customers! It was promising to receive an email of confirmation of the order and that the flowers have already been received by Royal Mail and gift is on the way. But the email also said that there is 95 % chance that the gift will arrive on time, but... it may also arrive a day late. And here the funny part starts. After giving the flowers to the Royal Mail the Bloom & Wild have absolutely no control no responsibility for the time of arrival of the gift. The client service was suggesting to wait until the end of the day and hope for the best because they can't do nothing about it. They kindly suggested the replacement flowers for the other day... But sorry, we don't just buy the flowers for our pleasure here but ordering a service for the gift to be delivered for specific time and place (so called "occasion"). And unfortunately, for this birthday Violetta will not remember her grandmother's flowers, because they were NONE....”

Helpful Report

Posted 3 years ago

Hi Nadiya, I am really sorry to hear that the blooms weren't recieved by Violetta, especially as it was such an important occasion. Please could you e-mail us at support@bloomandwild.com with the reference 13358771 so we can take a further look into this for you. Our apologies again.

Posted 3 years ago

“Hi Lucy hope you're well. Wish I could leave good feedback. Ordered for Saturday 23rd October for my wife's birthday. Did not turn up ...got told Sunday....did not turn up then the tracking said Tuesday.... but turned up on Monday and left at the side of the house in the cardboard box it came in and it had rained and me and my wife was at work so they did not look great .took several emails for me to get a refund that I'm told would take between 5 to 10 days to get after being told that you don't get refunds only credit to your account. So very sorry to say a very poor experience.”

Helpful Report

Posted 3 years ago

“Delivery 95% assured for Saturday 16th (the birthday) but turned up on Monday 18th. Please do not take my money if you cannot do the job.”

Helpful Report

Posted 3 years ago

Hi Eugene. I am really sorry to hear this. Please can you e-mail us at support@bloomandwild.com with reference 762016619 so we can help you further. Our apologies again

Posted 3 years ago

“Ordered as a birthday gift, due to arrive three days ago. Hasn't arrived. Disgusting.”

Helpful Report

Posted 3 years ago

Hello Zoe, I am really sorry to hear this, we have emailed you directly so we can look into this! Best Wishes, Bryony

Posted 3 years ago

“Ordered flowers for my daughter in law after she came from a major operation. My son didn’t have the heart to tell me that the roses l ordered where dead when they arrived. Very upsetting 😢”

Helpful Report

Posted 3 years ago

Hello Lisa I'm so sorry for any disappointment caused for both you and your daughter, especially as these were a gift to help bring some light. Please could you email us at support@bloomandwild.com so that we can help make this right? Warmest, George

Posted 3 years ago

“Completely embarrassed and mortified my mum who is injured received these I feel absolutely ashamed! They look nothing like the photo, they are dropping and don't even seem to be the same flowers.”

Helpful Report

Posted 3 years ago

Hello Beverley, I'm so sorry for any disappointment caused for both you and your mum, especially as these were a gift to help bring some light. Please could you email us at support@bloomandwild.com with the reference #2934143 so that we can help make this right? Warmest, Kate

Posted 3 years ago

“such a disappointment. as they were dead. the leaves were ripped, and dangling off the stem. the flowers were droopy even after 3 days. the information leaflet said they would look dead but by day 2 would look alive and full of life- they did not. such a shame as they were a lovely bunch on the photos and great colours. won’t be buying from here again. absolute waste of money.”

Helpful Report

Posted 3 years ago

Hey Harry, Thanks for sharing this feedback, although we are sorry to hear you've had a disappointing experience. We'd love to put this right for you, and try to better understand what went wrong this time, if you could possibly share your order details with us support@bloomandwild.com and we can look into this.

Posted 3 years ago

“I ordered some flowers on Saturday to be delivered on Monday. They never arrived & still haven’t. I was offered my money back & that was it. I feel that that should of sent a replacement bunch as a sorry for the missed occasion. No great when you send for people’s birthdays etc.”

Helpful Report

Posted 3 years ago

“DPD left the flowers on the road outside the house , didn’t follow the delivery instructions, followed up but it was DPD dealing with the complaint , sent a photo of the flower box in bushes outside the house in direct sunlight”

Helpful Report

Posted 3 years ago

Hi Alan. Thanks for getting in touch with us and leaving your review. I am really sorry to hear this. Please could you e-mail us at hello@bloomandwild.com so we can work out the best possible resolution with you. Our apologies again.

Posted 3 years ago

“They didn’t deliver on time for my mothers 80th birthday. Usually have been pretty good in the past. But an almighty screw up. And I’m pretty sure when I complained it was a bot who replied. And the response was the standard we’ll give you a tenner of your next order, rather than try and get the flowers to my Mum today!!!!!!! No mention of when the flowers will arrive, just a tenner of the next order. I asked they donate the tenner to charity, but I don’t think they will, because the bot replied and thanked me. It’s the response to how a company deals with issues that matters, and on this one, they scored zero!!”

Helpful Report

Posted 3 years ago

Hi Raj, I am really sorry to hear this, especially given the occasion. Please could you e-mail us at hello@bloomandwild.com with the reference 761766587 and we can certainly get this sorted for you.

Posted 3 years ago

“50/50 Disappointing floppy flowers that wilted rather than bloomed. Though some looked great you’d expect 100% for your money.”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. I am sorry to hear you have been left disappointed. We would love to look into this for you, could you kindly pop us an email at hello@bloomandwild.com and we can certainly get this resolved for you.

Posted 3 years ago

“Was really disappointed. I ordered white lilly's for a friend who's husband had died. She received an assortment of colours with no Lilly's.”

Helpful Report

Posted 3 years ago

Dear Veronica, I'm ever so sorry to hear that Vanessa has not received the Elliot and the lilies, this certainly shouldn't have been the case and I have gone ahead and popped you an email so we can put this right for you. Warm regards Natalia

Posted 3 years ago

“delivered. I was informed they would be sent special delivery as it’s been over 5 working days, yet still no flowers. Very unhappy with the service and I will not be using this company again.”

Helpful Report

Posted 3 years ago

Hi Lucy, I am so sorry to hear about this delay as this is certainly not what we expect. We will of course be looking into this with our operations team. I have just sent you an email and I do hope we can help make this right for you. Warmest, Kate

Posted 3 years ago

“We are not happy with your service as you did not deliver as you promised. We payed £22 on 16/09/2021 for Birthday flowers to be delivered on 18/09/2021 at Hilton Hotel, BUT you did not deliver as agreed.”

Helpful Report

Posted 3 years ago

Hi Hilda, I am so sorry to hear about this delay with your delivery as this is certainly not what we expect. I have sent you an email, and I do hope we can help make this right. Warmest, Kate

Posted 3 years ago

“Really unhappy with my order. I ordered a fern to come in a gold pot, it arrived in a white pot. This may seem minor which is fair comment, but I was ordering on the basis of the photo advertised . There was no obvious reference to the possibility that it would be a different coloured pot when I ordered. Customer service told me there was nothing they could do and I had to lump it basically. Rubbish . I’m not ordering from this company again, previously I have ordered and there haven’t been any issues. Very disappointed.”

Helpful Report

Posted 3 years ago

Hello, Thanks for this feedback, we are sorry to hear you did not reach a resolution with the team, the last thing we want is for you to feel disappointed. We'd love to take another shot at putting this right for you, if you could email you order details to 'support@bloomandwild.com' and someone from the Customer Delight team can help!

Posted 3 years ago

“Very unhappy with the service!! Ordered flowers to be delivered the next day for a family members birthday and they arrived 2 days later. The flowers were all dry and dull looking!!”

Helpful Report

Posted 3 years ago

Hi Saima, ever so sorry to hear about the delay with your blooms! Unfortunately our free delivery service is not guaranteed for the date and deliveries sent via this method can occasionally take an extra working day in transit. We do aim to make this clear at the time of ordering but I am so sorry if this was missed. Due to the nature of letterbox flowers and how they are packaged, we'd expect them to look a little 'sleepy' on arrival, but we hope that you are amazed by how much they perk up once they've been trimmed and had a chance to drink overnight in the vase. Once fully rehydrated, depending on the variety of stems, we'd expect the bouquet to be in full bloom after around 3 days on average. Of course, if this doesn't happen, please do pop us an email at hello@bloomandwild.com and we would love to put this right.

Posted 3 years ago

“Delivery was left on my doorstep , luckily my neighbour took the parcel in and to make it worse the card I had wanted with it with a personal message wasn’t even in the box. Will not be using again”

Helpful Report

Posted 3 years ago

Hello James, I am so sorry to hear that your blooms weren't left safely and your gift message was not included. This really is not what we expect and I will of course feed this back to the relevant teams. I have just sent you an email and I do hope we can help make this right for you. Warmest, Kate

Posted 3 years ago

Bloom & Wild is rated 4.9 based on 86,552 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.