Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 86,552 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 86,552 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 17th July 2025

5204

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Didn’t arrive on time and no idea when it will arrived special occasion ruined ..won’t use them again ..ordered only as prompted by a message from bloom and Wild? Big mistake”

Helpful Report

Posted 3 years ago

“Having used Bloom and Wild on numerous occasions, I felt confident sending a bouquet as a Birthday gift. However, when they bloomed, they were clearly not viable and some had to be discarded. This was so disappointing, as the pleasure of receiving flowers is in the scent when they bloom. Disappointing.”

Helpful Report

Posted 3 years ago

Hi there, I am so sorry to hear that your flowers did not last once they bloomed. This really is not what we expect and we would love to help make this right. Please could you email us at support@bloomandwild.com? Warmest, Kate

Posted 3 years ago

“I ordered flowers on Tuesday 31st August and was assured delivery would be on Friday 3rd September. It is now Monday 6th August and the flowers are still not delivered. Tracking shows they should be delivered today but they will surely be dead. Very poor service from someone.”

Helpful Report

Posted 3 years ago

Dear Sue - I'm ever so sorry to hear that your blooms have only arrived today - this certainly shouldn't have been the case as although our Royal Mail free delivery is not guaranteed, we would expect it to arrive next day at the very latest. I have gone ahead and popped you an email so we can hopefully put this right for you :) warm regards Natalia

Posted 3 years ago

“Unfortunately I had a bad experience with Bloom and Wild. My order contained a vase which was delivered broken, also the replacement vase was broken.”

Helpful Report

Posted 3 years ago

Dear Meryn, Thanks so much for getting in touch - I'm ever so sorry to hear that your vase has arrived broken again - this shouldn't have been the case and I do most sincerely apologise that we haven't been able to get it right twice in a row. Please do pop us an email back and we would love to try again as we really don't want to leave you feeling disappointed! Warm regards Natalia

Posted 3 years ago

“I ordered flowers for mother in law 80’th birthday for delivery on 2nd September. Till this day she hasn’t received them. However, I spoke to Aleksander in customer services who was most helpful and rearranged another delivery for 8th September, however they couldn’t offer the original bouquet as out of stock. I am very curious about the timing of delivery and quality of the flowers.”

Helpful Report

Posted 3 years ago

Dear Ivana, I'm ever so sorry about the fact that these blooms have not arrived! This certainly shouldn't have been the case as our free Royal mail service while not guaranteed for next day, should arrive within two days at the very latest. I can see we have gone ahead and arranged an upgraded resend which we hope can be enjoyed.

Posted 3 years ago

“Terrible service. Ordered flowers to arrive on 1 Sept and got tracking details they were with local post office. 36 hours later and still not delivered to my sister-in-law. Very poor communication with Bloom and Wild. They just palmed me off with standard diatribe about not guaranteeing specific delivery dates unless customer pays even more money - despite fact website allows you to pick a specific date for delivery. Ruined a surprise. I asked for refund and still they ignore me. Will never order from you again or recommend you to anyone”

Helpful Report

Posted 3 years ago

“Flowers did not arrive on the date I wanted for my friends birthday. Wouldn't order again.”

Helpful Report

Posted 3 years ago

Hi Sara, I'm so sorry to hear the flowers arrive a day late, and missed your friend's birthday. This really is not the experience we want you to have. I've emailed you directly as I do hope we can help make this right. Warmest, Kate

Posted 3 years ago

“omg was excited to recieve a box of these flowers but what a disappointment. You get better flowers in a florist quality was apauling. Flowers looked dropey and broken.”

Helpful Report

Posted 3 years ago

Hi Andrea, I am so sorry to hear about the quality issues with your bouquet. This really is not what we expect, please could you contact us at support@bloomandwild.com so that we can help make this right? Warmest, Kate

Posted 3 years ago

“I was very disappointed to hear from my family member that the flowers arrived squashed and a little rotten. I'm so upset as they were for her birthday.”

Helpful Report

Posted 3 years ago

We're ever so sorry to hear that your flowers arrived squashed and poorly. This should definitely not be the case and I'm ever so sorry for any disappointment caused on the special occasion. Please do pop us an email at hello@bloomandwild.com and we would love to put this right for you :)

Posted 3 years ago

“Sorry my friend was very disappointed & so was I ..The lillies have turned brown & were only delivered on Monday some haven't opened yet...It was her 70th birthday & I know how much she loves lillies...I can send a photo of how poor they were ....a little embarrassing to say the least .”

Helpful Report

Posted 3 years ago

Dear Diane, I'm ever so sorry to hear that the lilies haven't opened and lasted as they should have. We do guarantee all our blooms for 7 days so this is very disappointing, especially as this was for such a special occasion! If you could pop us an email at hello@bloomandwild.com we would love to put this right for you.

Posted 3 years ago

“Having spent £73 on a special birthday bouquet for my husband including vase The appalling flowers arrived , broken , wilted and dead We emailed the company but no response, appalling customer service We would not use them again or recommend to anyone”

Helpful Report

Posted 3 years ago

We're truly so sorry to hear of this experience, we'd never want to leave anybody disappointed like this! We always do everything we can to get back to people within 4 hours as we want to always put things right as quickly as possible should anything ever go wrong. I can see your initial email came through to us just after Midday and one of our team has sent you an email just before 2.30pm this afternoon so I do hope you're able to see that soon and we'll do everything we can to put things right for you. Our sincerest apologies again.

Posted 3 years ago

“On receipt the antirhinums were very droopy and did not recover when put in water. I have complained twice through the app, sent feedback when requested and e-mailed customer services - but have heard NOTHING back. The recipient, who had a monthly subscription, has now cancelled that as we are both very disappointed at the lack of customer service.”

Helpful Report

Posted 3 years ago

Hi! Ever so sorry to hear that you've had quality issues with your blooms, this certainly shouldn't be the case! We do always respond to feedback and requests but it may sometimes take us a day or two to respond back when we're exceptionally busy, Im ever so sorry to hear you've not had a response yet! If you could forward your query to "hello@bloomandwild.com" we would love to look into this for you as a matter of urgency.

Posted 3 years ago

“Extremely disappointed this time my flowers didn’t bloom they looked dead the whole time”

Helpful Report

Posted 3 years ago

Hi Tracy, thank you for taking the time to leave this review although I'm very sorry to hear this. So that we can help, could you please send us an email with this query and your order number/delivery address at hello@bloomandwild.com? Thank you.

Posted 3 years ago

Oh no! We are sorry sorry to hear this. We would love to make things right for you, could you please pop a email across to support@bloomandwild.com referencing the number 1620429.

Posted 3 years ago

“Extremely disappointed.. will never recommend. Flowers were neatly dead. Total waste of money..”

Helpful Report

Posted 3 years ago

Hi Karen, We really do not want to leave you disappointed with your experience, So we have popped across a email to you to try make things right.

Posted 3 years ago

“Flowers delivered squashed, rotting and petals falling off. Terrible. They were however very good about providing a swift refund… I also realised after this happened that they say on the website flowers will often be droopy on arrival and take 24 hours to perk up. Therefore they would hardly put a smile on a recipients face on delivery. If I’d known this I wouldn’t have ordered from them - they should make this clear before you place the order. Shan’t be using this company again.”

Helpful Report

Posted 3 years ago

Hi there, thank you for taking the time to leave us feedback. We're sorry to hear about this experience, we'll definitely follow this up with our team. If there's anything else we can help with, please get in touch with our team at hello@bloomandwild.com

Posted 3 years ago

“I received The Hallie flowers yesterday but six of the leaves had to be cut off as they were snapped and drooping and this morning one of the flowers has dropped and there is no way it will come back very disappointed with them never worth the money I have them before twice and they have been the same I keep telling my son not to send them”

Helpful Report

Posted 3 years ago

Hello Thank you for leaving your review. We are so sorry to hear this. We would love to make things right. Please do email us at support@bloomandwild.com quoting reference number #1619454 so we can look into this further for you. Best regards Dina

Posted 3 years ago

“I ordered flowers on Friday. Itt said 95% chance of next day delivery. It is now Tuesday and they still have not been delivered. Missed birthday by days. I would like a refund. Thanks Anna”

Helpful Report

Posted 3 years ago

Hi Anna, so sorry to hear this. Would you please be able to send an email to support@bloomandwild.com quoting reference 1616487 so we can look into this for you? Best wishes, Tim

Posted 3 years ago

“Dreadful service. Never again.”

Helpful Report

Posted 3 years ago

Hi Michael, thank you so much for taking the time to leave us a review, although I am really sorry to hear that your experience with us has been so disappointing. I've just sent you an email regarding your order 124326466. We look forward to hearing back from you. Kind regards, Maggie

Posted 3 years ago

“My last two orders were disappointing. Poor quality flowers a couple of months ago and then, more recently, they didn't turn up on the day I requested.”

Helpful Report

Posted 3 years ago

Hi Graham, I'm ever so sorry to hear that your blooms have not been of our usual standard! We would love to put this right for you - so that we can do this, would you be able to pop us an email at hello@bloomandwild.com?

Posted 3 years ago

“Ordered Wednesday for Friday delivery for a bereavement Paid £5 extra for DPD delivery to ensure arrived Friday But Friday afternoon got a £5 refund No explanation Needless to say flowers have still not arrived as of today Monday. To be fair I did complain Saturday and was offered money off my next purchase Seriously! In the end I was given and received a full refund Arranged for flowers from another source. Never got to the bottom of it was DPD error or the florist”

Helpful Report

Posted 3 years ago

Good Morning Pauline, I am really sorry to hear this and do appreciate the frustration this has caused. We are pleased to hear you were able to find flowers elsewhere!

Posted 3 years ago

Bloom & Wild is rated 4.9 based on 86,552 reviews

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What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.