Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 86,552 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 86,552 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 17th July 2025

5204

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Honestly don’t understand why they have so many 5 stars. Ordered ‘the Oscar’ which was far from award winning as you can see by the photo. (The two big poppy seeds are artificial stems my mum added to try and give it something). £45!!! Reached out to them so to there credit they offered to send replacement flowers. This time I ordered ‘the jo’ as didn’t want to send my mum another disappointing bunch. These were so tiny they only filled half the box! Also all the dried heads are falling off before she even attempted to take it out of the box. Thank god I didn’t pay another £45 for them! Please don’t waste your money on this company especially if your sending to a friend or loved one as they will be very underwhelmed! Quite upset that I tried to do something nice for my mum and it was such a let down 👎🏻”

Helpful Report

Posted 3 years ago

Hi again Hannah, We are really sorry about this experience, we have just replied to your email, we really hope we can put things right for you. Best Wishes, Bryony

Posted 3 years ago

“Very disappointed as flowers arrived in a very poor condition. I complained as well as the recipient. They refunded payment within 2days. Unfortunately will not use again”

Helpful Report

Posted 3 years ago

Jaqueline, thank you for sharing your experience, although we are glad this has been refunded, we understand the disappointment, so again we do apologise for any upset caused. We hope the replacement was in perfect condition and enjoyed.

Posted 3 years ago

“For the second time in a few weeks the ordered flowers did not arrive. Very disappointed, flowers delivered two days late are hardly a birthday treat!! Won’t be using bloom and wild again.”

Helpful Report

Posted 3 years ago

Good Morning Sarah, Thank you for taking the time to leave a review, though we are so sorry for the inconvenience caused here. I can see we have arranged for a replacement to be delivered, though I do appreciate this is much later than the day of the birthday, we do hope they can still be enjoyed. Our sincere apologies again. Best Wishes, Bryony

Posted 3 years ago

“Sent my mum some post box flowers to cheer her up after an operation. Awful!!! Half dead … The worse flowers I’ve ever sent.”

Helpful Report

Posted 3 years ago

Hello Natasha, I am so sorry to hear this. I have just sent you an email, and I do hope we can help make this right for you. Warmest, Kate

Posted 3 years ago

“Order a christmas pointeta in a gold pot and the pot was dented and the mud dry and the plant dead”

Helpful Report

Posted 3 years ago

We are so sorry to hear this Alison, we have sent you an email so we can put things right. Best Wishes, Bryony

Posted 3 years ago

“Sent a friend the advent calendar branches. So embarrassed, as friend not impressed. Im sure it will ok when full but it looks really sad on day 8. For £33 feels over priced. Silly me for ordering. Should have got mini tree.”

Helpful Report

Posted 3 years ago

Good Morning, I am really sorry to hear that you are disappointed, are you able to email us at support@bloomandwild.com with the reference code #3011094 so we can look into this for you? Best Wishes, Bryony

Posted 3 years ago

“Great name average service”

Helpful Report

Posted 3 years ago

Hey! thanks for sharing - if you could further expand for us on the service you experienced, we'd love to try and better understand what didn't go so well for you, and hopefully we can put it right. Do get in touch via support@@bloomandwild.com - Thanks!

Posted 3 years ago

“The box it came in was all smashed up”

Helpful Report

Posted 3 years ago

Hi Zarina. Thanks for leaving your review. I am really sorry to hear this. Please could you pop a message over to us at support@bloomandwild.com, quoting the reference 13699141 so we can best resolve this with you? Our apologies again.

Posted 3 years ago

“Flowers arrived damaged, half upside down, looked poor quality and we're left outside. Save your money.”

Helpful Report

Posted 3 years ago

I'm so sorry to hear this. This is certainly not the experience we strive for! Please could you pop an e-mail over to us at support@bloomandwild.com, quoting the reference 3004054 so we can best resolve this for you? Our apologies again

Posted 3 years ago

“Flowers didn’t arrive in time for the birthday, poor customer service. Flowers did arrive 2 days’ late dead. Friend told me to request a refund. They were being sent to Greenwich not Scotland. Last time I received flowers from you they had to be replaced as the roses died. Was promised a £10 credit, was never added to the account. Company bas really gone downhill and I doubt I would use you again which is a shame as I had always thought your range of bouquets was excellent.”

Helpful Report

Posted 3 years ago

Hi Heidi, Thank you so much for taking the time to leave a review, though I am so sincerely sorry to hear about your experience! We never want to leave you feeling anything but delighted and I have popped you over an email so we can do everything we can to put this right for you! Kindest Regards

Posted 3 years ago

“The flowers turned up 2 days late and dead. The promised replacement didn't turn up at all. The promised refund is yet to be seen!”

Helpful Report

Posted 3 years ago

Good Morning, We are really sorry to hear the replacement has not arrived, this is really disappointing, we have emailed you directly so we can put this right for you. Our sincere apologies again. Best Wishes, Bryony

Posted 3 years ago

“Not as advertised. Tree very thin and spindly. Very disappointed , have left the tree for a few days in the hope it would allow it to open up but no such luck.”

Helpful Report

Posted 3 years ago

“Terrible of late. Three subscriptions, with the last three bunches of unacceptable quality. First notification of an issue ignored completely. Second promised ONE replacement flower a week after the event which never arrived. Last two were just a disgrace and no response at all. Disgraceful.”

Helpful Report

Posted 3 years ago

I'm really sorry to hear this. Please could you message us at support@bloomandwild.com quoting the reference 13621708 so we can best resolve this with you? Our apologies again.

Posted 3 years ago

“Delivery should have been on my mum’s birthday, a Saturday. No idea as to why it didn’t arrive until the Monday, and it was me who did all of the chasing. Flowers arrived in a horrendous condition on the Monday, and at least another bouquet was sent for Tuesday, with delivery refunded and a voucher, but mum’s birthday was affected, with it looking as though I had forgotten her birthday, despite me telling her otherwise. If I lived close it wouldn’t have been a problem, but I don’t and I rely on businesses to provide the service I pay for.”

Helpful Report

Posted 3 years ago

“Extremely disappointed that flowers were sent using Royal Mail. As the recipient was not in at the time of delivery, a slip was left but with no indication that the item was perishable. As such, the recipient did not collect the flowers for 5 days and so received old flowers. Given flowers are perishable B&W should consider using a more appropriate delivery system.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for taking the time to leave your review, we are really sorry about this. We can see we have been in touch with you and we are sending a new bouquet out soon, we do hope this will be enjoyed! Best Wishes, Bryony

Posted 3 years ago

“Sadly i experienced poor customer service this time. I think you should reconsider your outsourcing of this service.”

Helpful Report

Posted 3 years ago

Hi there. I'm really sorry for to hear. Please could you send a message to support@bloomandwild.com so we can best resolve this with you? Our apologies again

Posted 3 years ago

“Failed to deliver flowers for an agreed date for a special birthday despite the order being with DHL special delivery. Beware.”

Helpful Report

Posted 3 years ago

I'm so sorry to hear this. Please could you send us a message to support@bloomandwild.com so we can work out the best possible resolution with you? Our apologies again.

Posted 3 years ago

“The flowers arrived at about 7.30pm on 11th Nov. They were a gift to my wife from myself. I am overseas at the moment. Idid not receive a message from Bollom and Wild confirming delivery. The quality of the flowers was poor. I noted from your website that they should recover overnight. They did not. They were very disappointing. I raised a complaint on your website on 12th Nov and have not heard from you. A picture was included butm as this recv”

Helpful Report

Posted 3 years ago

Hi William. I'm really sorry to hear this. I've sent you an e-mail so we can best resolve this with you. Our apologies again

Posted 3 years ago

“Goods ordered but not received.”

Helpful Report

Posted 3 years ago

Hi Annette, So sorry to hear this. Could you please send an email to support@bloomandwild.com quoting reference number '2962458' so we can look into this for you? Best wishes, Tim

Posted 3 years ago

“Had some beautiful flowers before this order but unfortunately I ordered flowers for my mother in laws birthday never arrived. Hopefully another bouquet is arriving today 4 days late. Should have come by Royal Mail this time apparently by dpd?”

Helpful Report

Posted 3 years ago

Dear Andrea, We're ever so sorry that there had to be such a delay with the Royal Mail delivering these flowers for your Mother in Laws birthday. This is never what we'd want to happen and we really do apologise for letting you down on this occasion. Our team have got a fresh delivery all set to arrive via the DPD courier today, we do hope these will be able to be enjoyed and we're ever so sorry again for the initial delay that had to happen. Our sincerest apologies again, Jamie

Posted 3 years ago

Bloom & Wild is rated 4.9 based on 86,552 reviews

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Customers rave about the quality of Bloom & Wild flowers.

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Delivery is normally with 3 days, the box is designed so it fits through your letterbox.