Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 87,383 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 87,383 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 23rd September 2025

5225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Not impressed at all as order of flowers did not arrive and no apology. The person I sent flowers too had to ring up to ask where they were.”

Helpful Report

Posted 3 years ago

Hi Catriona, We are terribly sorry to hear this. We really do not want to leave you disappointed so we have popped across an email to you and hopefully, we can get this resolved for you.

Posted 3 years ago

“I received my Christmas bouquet at lunchtime and the roses are black and have mildew on the leaves. I am very disappointed as I was hoping that they would last over Christmas. Quality control is really quite shocking.”

Helpful Report

Posted 3 years ago

Hello Karen, thanks for sharing this feedback. We're sorry to hear there has been an issue with your Roses, do please get in touch with us at Support@bloomandwild.com with the details of your order and we can look into getting this sorted for you.

Posted 3 years ago

“My order was placed to be delivered Saturday 18th December. Its now Wednesday 22nd and is apparently still in transit at Gatwick. I think anything delivered now will be dying or dead. So have apologised to my Grandma for anything that might turn up this week. It would seem Bloom and Wild don't keep an eye on their sent orders, otherwise they would know it hasn't even been delivered?!”

Helpful Report

Posted 3 years ago

Good Morning Hayley, We are so sorry to hear this, from our end we can see it has been marked as delivered, so we have emailed you directly so we can look into this further. Best Wishes, Bryony

Posted 3 years ago

“Unfortunately the flowers I had sent recently to family were not good, dried out and a lot of the foliage was dead, I tried repeatedly to contact you but to no avail. I am very disappointed because I have used your company on 2 occasions before and been very satisfied. However I will not use you again because I have been unable to report my disappointment in your company until now”

Helpful Report

Posted 3 years ago

We are terribly sorry to hear this! We are really sorry for the disappointment caused by the foliage. We certainly want to try and make things up to you so I have sent across an email to you, we hope to hear back from you soon.

Posted 3 years ago

“Very disappointed with the order system. For my order for Mollie I was referred to a page giving 20% off and chose flowers costing 25.50. When I tried to provide an address a predictive post code came up with the wrong address and the site refused to allow me to correct this. I decided to start again but the site had been closed and the offer withdrawn. Eventually I ordered different flowers (cost about 23 pound) and I am told they arrived and are fine I then decided to place another order ( Mrs L ) and did not need to specify a date. Although I asked for the free service your system insisted on specifying a courier and making a 5pounds charge. It is possible that you did not trust the post office to deliver but that should have been made clear on every page of your website . IT WAS NOT and I felt misled to say the least. Goodbye Bloom &Wild, I will back to the local shop or elsewhere.”

Helpful Report

Posted 3 years ago

We are terribly sorry to hear this, Stanley! We are sincerely sorry for this disappointment caused by the online platform. We certainly want to try and make things up to you so I have sent across an email to you, we hope to hear back from you soon.

Posted 3 years ago

“Flowers arrived day late. Have had flowers from bloom and wild on numerous occasions and understand that they take a couple of days before looking their best. This did not happen with this order. Roses were dead after two days. My wife also received flowers from marks and Spencer’s which arrive three days earlier which are still looking good. Will not be using bloom and wild again and will be telling all my friends the same. I expect to hear from you”

Helpful Report

Posted 3 years ago

We are terribly sorry to hear this Stephen! We are sincerely sorry for this disappointment caused by this delivery. We certainly want to try and make things up to you so I have sent across an email to you, we hope to hear back from you soon.

Posted 3 years ago

“A tiny Christmas tree not potted or decorated I’m so disappointed just wanted our poorly mum to have some Christmas cheer …only for her to end up having to pot up and decorate it herself …what’s the point in that ???”

Helpful Report

Posted 3 years ago

Hi there, We're so sorry to hear that this delivery was disappointing and would hate to leave you and your mum upset with this. Could you please give us an email via support@bloomandwild.com with reference #3027318 so we can get this put right? Zac

Posted 3 years ago

“I ordered a deliver for a birthday gift two weeks ago and they have not been delivered. This is embarrassing and absolutely unacceptable. There is no excuse for it. I was advised that I could have a £10 voucher to compensate. As if I would order again from your company after this experience. If you’d have let me know that they weren’t being delivered today, I could have sorted something else out. Absolutely unacceptable service.”

Helpful Report

Posted 3 years ago

Hi Jo, We're so sorry to hear this hasn't been delivered, especially given the occasion. We also really wouldn't want to leave you disappointed so could you please get in touch via support@bloomandwild.com with reference #3027080 and we can get this put right for you? Zac

Posted 3 years ago

“Great experience, I have ordered Xmas trees and my friend has always been happy with them”

Helpful Report

Posted 3 years ago

We are pleased to hear the Christmas trees have been enjoyed!

Posted 3 years ago

“Honestly don’t understand why they have so many 5 stars. Ordered ‘the Oscar’ which was far from award winning as you can see by the photo. (The two big poppy seeds are artificial stems my mum added to try and give it something). £45!!! Reached out to them so to there credit they offered to send replacement flowers. This time I ordered ‘the jo’ as didn’t want to send my mum another disappointing bunch. These were so tiny they only filled half the box! Also all the dried heads are falling off before she even attempted to take it out of the box. Thank god I didn’t pay another £45 for them! Please don’t waste your money on this company especially if your sending to a friend or loved one as they will be very underwhelmed! Quite upset that I tried to do something nice for my mum and it was such a let down 👎🏻”

Helpful Report

Posted 3 years ago

Hi again Hannah, We are really sorry about this experience, we have just replied to your email, we really hope we can put things right for you. Best Wishes, Bryony

Posted 3 years ago

“Very disappointed as flowers arrived in a very poor condition. I complained as well as the recipient. They refunded payment within 2days. Unfortunately will not use again”

Helpful Report

Posted 3 years ago

Jaqueline, thank you for sharing your experience, although we are glad this has been refunded, we understand the disappointment, so again we do apologise for any upset caused. We hope the replacement was in perfect condition and enjoyed.

Posted 3 years ago

“For the second time in a few weeks the ordered flowers did not arrive. Very disappointed, flowers delivered two days late are hardly a birthday treat!! Won’t be using bloom and wild again.”

Helpful Report

Posted 3 years ago

Good Morning Sarah, Thank you for taking the time to leave a review, though we are so sorry for the inconvenience caused here. I can see we have arranged for a replacement to be delivered, though I do appreciate this is much later than the day of the birthday, we do hope they can still be enjoyed. Our sincere apologies again. Best Wishes, Bryony

Posted 3 years ago

“Sent my mum some post box flowers to cheer her up after an operation. Awful!!! Half dead … The worse flowers I’ve ever sent.”

Helpful Report

Posted 3 years ago

Hello Natasha, I am so sorry to hear this. I have just sent you an email, and I do hope we can help make this right for you. Warmest, Kate

Posted 3 years ago

“Order a christmas pointeta in a gold pot and the pot was dented and the mud dry and the plant dead”

Helpful Report

Posted 3 years ago

We are so sorry to hear this Alison, we have sent you an email so we can put things right. Best Wishes, Bryony

Posted 3 years ago

“Sent a friend the advent calendar branches. So embarrassed, as friend not impressed. Im sure it will ok when full but it looks really sad on day 8. For £33 feels over priced. Silly me for ordering. Should have got mini tree.”

Helpful Report

Posted 3 years ago

Good Morning, I am really sorry to hear that you are disappointed, are you able to email us at support@bloomandwild.com with the reference code #3011094 so we can look into this for you? Best Wishes, Bryony

Posted 3 years ago

“Great name average service”

Helpful Report

Posted 3 years ago

Hey! thanks for sharing - if you could further expand for us on the service you experienced, we'd love to try and better understand what didn't go so well for you, and hopefully we can put it right. Do get in touch via support@@bloomandwild.com - Thanks!

Posted 3 years ago

“The box it came in was all smashed up”

Helpful Report

Posted 3 years ago

Hi Zarina. Thanks for leaving your review. I am really sorry to hear this. Please could you pop a message over to us at support@bloomandwild.com, quoting the reference 13699141 so we can best resolve this with you? Our apologies again.

Posted 3 years ago

“Flowers arrived damaged, half upside down, looked poor quality and we're left outside. Save your money.”

Helpful Report

Posted 3 years ago

I'm so sorry to hear this. This is certainly not the experience we strive for! Please could you pop an e-mail over to us at support@bloomandwild.com, quoting the reference 3004054 so we can best resolve this for you? Our apologies again

Posted 3 years ago

“Flowers didn’t arrive in time for the birthday, poor customer service. Flowers did arrive 2 days’ late dead. Friend told me to request a refund. They were being sent to Greenwich not Scotland. Last time I received flowers from you they had to be replaced as the roses died. Was promised a £10 credit, was never added to the account. Company bas really gone downhill and I doubt I would use you again which is a shame as I had always thought your range of bouquets was excellent.”

Helpful Report

Posted 3 years ago

Hi Heidi, Thank you so much for taking the time to leave a review, though I am so sincerely sorry to hear about your experience! We never want to leave you feeling anything but delighted and I have popped you over an email so we can do everything we can to put this right for you! Kindest Regards

Posted 3 years ago

“The flowers turned up 2 days late and dead. The promised replacement didn't turn up at all. The promised refund is yet to be seen!”

Helpful Report

Posted 3 years ago

Good Morning, We are really sorry to hear the replacement has not arrived, this is really disappointing, we have emailed you directly so we can put this right for you. Our sincere apologies again. Best Wishes, Bryony

Posted 3 years ago

Bloom & Wild is rated 4.9 based on 87,383 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.