Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 86,551 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 86,551 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 17th July 2025

5204

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I used your company several times in the past and I have been very happy with the service. Unfortunately, this time I had a very different experience. I ordered flowers for a birthday of a close friend with plenty of time to be delivered on her special day. I was sent a message stating that the flowers were on the way and they will be delivered on time but my friend had the flowers delivered more than 24 hours later. I still don't know how fresh the flowers were then and the reason for the delay. A real pity because I recommended the company to many of my friends and I am not sure I can continue to use it or recommend it again.”

Helpful Report

Posted 3 years ago

Thank you for sharing this with us, we are sorry to hear of delays to your order, and for the disappointment on this occasion. Please do share your order details with us (support@bloomandwild.com) so we can further look into what happened here, and of course try and put this right for you.

Posted 3 years ago

“Delivered a day late - just before 8pm a day later, the day after my wife's birthday. Extremely embarrassing. Should have gone for guaranteed delivery, but didn't think it would arrive when it did. The person delivering then proceeded to through it into our porch. Thought I would see how bloom and wild go before committing to a subscription. Will not be doing so.”

Helpful Report

Posted 3 years ago

Hi Urvish Thanks for taking the time to leave your review. I am really sorry to hear this. I have sent you an e-mail so we can best resolve this with you. Our apologies again. George

Posted 3 years ago

“So disappointed with Bloom and Wild,flowers ordered several days in advance as was very important for them to arrive on actual day.Received email on day stating flowers out for delivery and would arrive between 7am-5pm.on chasing up at 4pm to discover order would not be delivered that day!! No guarantee that they would even be delivered the next day Terrible service Found another company that promised next day delivery and thankfully flowers were received.Unfortunately going forward will not be using Bloom and Wild again as have lost confidence”

Helpful Report

Posted 3 years ago

Hi Maggie Thanks for taking the time to leave your review. I am really sorry to hear this. I have sent you an e-mail so we can best resolve this with you. Our apologies again. George

Posted 3 years ago

“Purchased flowers fro my mums birthday. Firstly they arrived a day late. My mum then followed the instructions and part of some of the flowers have already died.”

Helpful Report

Posted 3 years ago

Hello Gemma We're so sorry to hear this about your recent experience with us! I can see that one of our Customer Delight team has gotten in touch with you so I hope we can sort this out for you as soon as possible. Best wishes Eden

Posted 3 years ago

“Broken stems, leaves missing, flowers secured with yellow, tacky tape and wet clumpy flower food. Customer Service assured me they would be fine if I put them in water. Yes, you read that right! Really poor customer service. Nothing like the photographs. Ruined a special thought on a special day. Please avoid would be my advice.”

Helpful Report

Posted 3 years ago

Hello Caroline Thank you for your review, we're very sorry for any upset caused. We can see that the Customer Delight team have been in touch with you recently and hope that the refund and offers of further compensation may help. Gemma

Posted 3 years ago

“Please, please avoid at all costs. Dead flowers, missing leaves, broken stems and staff who cannot be bothered to pick up the phone or be polite. Reduced to tears on my birthday”

Helpful Report

Posted 3 years ago

Hi there, We are so sorry to hear this, we really don't want to leave you upset about this and hearing you were reduced to tears is awful, my sincere apologies. Could you possibly get in touch with us via support@bloomandwild.com using the reference 13992721 so we can get this looked into, please? Zac

Posted 3 years ago

“Hello I am very disappointed with this order as I wanted it to be delivered to my mum for New Year's Eve but as of today the flowers have not been delivered. I understand that Christmas and New Year is a busy time for Royal Mail but this is unacceptable. Please can you refund the money back for this order. Thanks Karl Gregson”

Helpful Report

Posted 3 years ago

Good Morning Karl, We are so sorry to hear this, we appreciate how disappointing this is. We have emailed you directly so we can look into this and put things right. Best Wishes, Bryony

Posted 3 years ago

“I ordered flowers for my daughter on the 30th December , sadly they have not been delivered . Very disappointed”

Helpful Report

Posted 3 years ago

Hi Carole Thank you for leaving your review. We are so sorry to hear this. We really do want to look into this for you and get this resolved so we have sent you an email. Best regards Dina 💐

Posted 3 years ago

“Delivery no problem. Unfortunately I was so disappointed for my sister in law as we had bought this as a thank you for work she had done. The plant didn’t last long, 5 days to be precise!! This plant had been cared for as instructed.”

Helpful Report

Posted 3 years ago

Hi Catherine Thank you for leaving your review. We are so sorry to hear this. We really do want to look into this for you and get this resolved so we have sent you an email. Best regards Dina 💐

Posted 3 years ago

“I'm very sorry but having received beautiful flowers from you in the past I am very very disappointed with this bunch.i feel it was misrepresented in your pictures”

Helpful Report

Posted 3 years ago

Hi Elizabeth Thank you for leaving your review. We are so sorry to hear this. We really do want to look into this for you and get this resolved so we have sent you an email. Best regards Dina 💐

Posted 3 years ago

“Unfortunately pre Christmas letterbox flowers order left in shed not posted in letter box as described. Only just found them. This is the exception usually good service”

Helpful Report

Posted 3 years ago

We are so sorry to hear this has happened and we would love to make things right as soon as possible, so we have popped across an email to you and we hope to hear back from you soon.

Posted 3 years ago

“Not impressed at all as order of flowers did not arrive and no apology. The person I sent flowers too had to ring up to ask where they were.”

Helpful Report

Posted 3 years ago

Hi Catriona, We are terribly sorry to hear this. We really do not want to leave you disappointed so we have popped across an email to you and hopefully, we can get this resolved for you.

Posted 3 years ago

“I received my Christmas bouquet at lunchtime and the roses are black and have mildew on the leaves. I am very disappointed as I was hoping that they would last over Christmas. Quality control is really quite shocking.”

Helpful Report

Posted 3 years ago

Hello Karen, thanks for sharing this feedback. We're sorry to hear there has been an issue with your Roses, do please get in touch with us at Support@bloomandwild.com with the details of your order and we can look into getting this sorted for you.

Posted 3 years ago

“My order was placed to be delivered Saturday 18th December. Its now Wednesday 22nd and is apparently still in transit at Gatwick. I think anything delivered now will be dying or dead. So have apologised to my Grandma for anything that might turn up this week. It would seem Bloom and Wild don't keep an eye on their sent orders, otherwise they would know it hasn't even been delivered?!”

Helpful Report

Posted 3 years ago

Good Morning Hayley, We are so sorry to hear this, from our end we can see it has been marked as delivered, so we have emailed you directly so we can look into this further. Best Wishes, Bryony

Posted 3 years ago

“Unfortunately the flowers I had sent recently to family were not good, dried out and a lot of the foliage was dead, I tried repeatedly to contact you but to no avail. I am very disappointed because I have used your company on 2 occasions before and been very satisfied. However I will not use you again because I have been unable to report my disappointment in your company until now”

Helpful Report

Posted 3 years ago

We are terribly sorry to hear this! We are really sorry for the disappointment caused by the foliage. We certainly want to try and make things up to you so I have sent across an email to you, we hope to hear back from you soon.

Posted 3 years ago

“Very disappointed with the order system. For my order for Mollie I was referred to a page giving 20% off and chose flowers costing 25.50. When I tried to provide an address a predictive post code came up with the wrong address and the site refused to allow me to correct this. I decided to start again but the site had been closed and the offer withdrawn. Eventually I ordered different flowers (cost about 23 pound) and I am told they arrived and are fine I then decided to place another order ( Mrs L ) and did not need to specify a date. Although I asked for the free service your system insisted on specifying a courier and making a 5pounds charge. It is possible that you did not trust the post office to deliver but that should have been made clear on every page of your website . IT WAS NOT and I felt misled to say the least. Goodbye Bloom &Wild, I will back to the local shop or elsewhere.”

Helpful Report

Posted 3 years ago

We are terribly sorry to hear this, Stanley! We are sincerely sorry for this disappointment caused by the online platform. We certainly want to try and make things up to you so I have sent across an email to you, we hope to hear back from you soon.

Posted 3 years ago

“Flowers arrived day late. Have had flowers from bloom and wild on numerous occasions and understand that they take a couple of days before looking their best. This did not happen with this order. Roses were dead after two days. My wife also received flowers from marks and Spencer’s which arrive three days earlier which are still looking good. Will not be using bloom and wild again and will be telling all my friends the same. I expect to hear from you”

Helpful Report

Posted 3 years ago

We are terribly sorry to hear this Stephen! We are sincerely sorry for this disappointment caused by this delivery. We certainly want to try and make things up to you so I have sent across an email to you, we hope to hear back from you soon.

Posted 3 years ago

“A tiny Christmas tree not potted or decorated I’m so disappointed just wanted our poorly mum to have some Christmas cheer …only for her to end up having to pot up and decorate it herself …what’s the point in that ???”

Helpful Report

Posted 3 years ago

Hi there, We're so sorry to hear that this delivery was disappointing and would hate to leave you and your mum upset with this. Could you please give us an email via support@bloomandwild.com with reference #3027318 so we can get this put right? Zac

Posted 3 years ago

“I ordered a deliver for a birthday gift two weeks ago and they have not been delivered. This is embarrassing and absolutely unacceptable. There is no excuse for it. I was advised that I could have a £10 voucher to compensate. As if I would order again from your company after this experience. If you’d have let me know that they weren’t being delivered today, I could have sorted something else out. Absolutely unacceptable service.”

Helpful Report

Posted 3 years ago

Hi Jo, We're so sorry to hear this hasn't been delivered, especially given the occasion. We also really wouldn't want to leave you disappointed so could you please get in touch via support@bloomandwild.com with reference #3027080 and we can get this put right for you? Zac

Posted 3 years ago

“Great experience, I have ordered Xmas trees and my friend has always been happy with them”

Helpful Report

Posted 3 years ago

We are pleased to hear the Christmas trees have been enjoyed!

Posted 3 years ago

Bloom & Wild is rated 4.9 based on 86,551 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.