Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 86,551 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 86,551 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 17th July 2025

5204

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Unfortunately the flowers I received looked half dead. The first comment from my partner was did I steal them off a grave! Not a great start to Valentine's Day!”

Helpful Report

Posted 3 years ago

Hi Ashley, I am so sorry that the blooms didn't have that 'wow' factor, especially for such an important occasion such as Valentine's Day. I have just popped an email over to you now and hopefully we can help put this right. Zac

Posted 3 years ago

“The Chinese money plant I ordered from Bloom&Wild arrived in an undamaged box looking tatty, dry and fit for the bin. Many stalks were dried at the ends and missing leaves, loose leaves were embedded in the soil, leaves and stalks were bent and damaged. The ceramic pot dwarfed the plant and crushed the plants leaves - was there no-one from Bloom&Wild quality team working that day? Big disappointment - put me off using this service, especially when the CS agent suggested the damage was by the courier! Awaiting a full refund …”

Helpful Report

Posted 3 years ago

Oh no - we are truly so sorry to see that plant looking so awful! I'm so sorry that our customer delight team suggested this was from the courier when the box was in an undamaged state. Can you please get back in touch with us via hello@bloomandwild.com and we will do everything we can to put this right for you Kind Regards, Zac

Posted 3 years ago

“Thank you bloom & wild the orchid was beautiful and arrived on time. A great birthday present.”

Helpful Report

Posted 3 years ago

Hi Elizabeth, Happy Birthday! I hope the orchid brings you lots of delight :)

Posted 3 years ago

“Ordered flowers for Valentine's Day and opted for earlier delivery on 13th so they were here for first thing in the morning. Received a handy notification to say they had arrived so went to look for said blooms. Not anywhere in sight. When I managed to find the DPD delivery info there was a picture of the box on a log pile outside a house that certainly was not ours. Have walked the village, in the rain, trying to locate where the incompetent driver has left them. What a bitter disappointment especially for Valentine's Day. I will never order from this company again and will revert to local services which invariably are more interested in proper service. What an absolute let down.”

Helpful Report

Posted 3 years ago

Hi John, Thank you for taking the time to leave your review. I am so sincerely sorry to hear about your delivery experience with this order especially as these were special valentines day blooms. We really do entrust the couriers to ensure the blooms are delivered correctly and will absolutely pass this over to our operations team. In the meantime, I have popped you over an email to try and put this right for you as I am so sorry we have let you down. Best wishes, Laila

Posted 3 years ago

“Ordered fairly frequently over the past 3 years however the most recent bouquet I ordered started to die after just a few days”

Helpful Report

Posted 3 years ago

Dear Jack, I am truly dismayed that this was your experience, especially for such a loyal customer. I have emailed you directly in an attempt to resolve this for you. Warm regards, Crystal

Posted 3 years ago

“Ordered for my mums birthday when they arrived I got told they were broken flowers some of them were I need shape. I was very disappointed as it ruined my surprise for my mother. Will not be ordering again from here.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this and apologies for the disappointment this has caused. We really do want to try and make things right for you so we have popped an email across to you.

Posted 3 years ago

“I am not happy with my order. The flowers arrived after 4pm on Wednesday for my Mums birthday on Thursday. The flower were droopy and didn't look a fresh bouquet. They were put into a vase with water. The next day they still didn't look good. This was my first order to Bloom & Wild and I won't be ordering anymore flowers in future. The bouquet of flowers were going to my Mum in the home on her birthday. I am so disappointed. I don't have photos as yet although plan to be visiting my Mum again soon. I will take photos on my next visit and upload them to Bloom & Wild website.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this! We certainly want to try and make things right so we have sent across an email to hopefully get this resolved for you.

Posted 3 years ago

“Delivery hasn’t shown up. No explanation and no refund.”

Helpful Report

Posted 3 years ago

Hi Stephen. Thank you for taking the time to leave your review. I'm so sorry to hear that your blooms did not arrive as expected. I've sent you an e-mail so we can best resolve this with you. Our apologies again.

Posted 3 years ago

“Delivery through royal mail arrived on time, however I was very disappointed with the amount and quality of the flowers. These were a gift for my sister in law's 50th and I was so disappointed. The flowers have been thrown away within 3 days as they didn't last after all the care and attention was followed as informed in the set. I will certainly not be ordering again or recommending to family and friends. I have no photo available as they went in the bin within days.”

Helpful Report

Posted 3 years ago

Hi Annette. Thank you for taking the time to leave your review. I'm so sorry to hear that the blooms were not up to scratch, especially given the occasion. I have sent you an e-mail so we can best resolve this with you. Our apologies again.

Posted 3 years ago

“Send flowers to friend on birthday and they never arrived, no apology or to tell me the flowers didn't arrive poor service”

Helpful Report

Posted 3 years ago

Hi Rizwan. Thank you for taking the time to leave your review. I am really sorry to hear your blooms did not arrive, especially given the occasion. Please could you e-mail us at support@bloomandwild.com, quoting the reference 14228164 so we can best resolve this with you. Our apologies again.

Posted 3 years ago

“the flowers wilted after two days..spend £ 60 for nothing… I am very disappointed”

Helpful Report

Posted 3 years ago

Good Morning, We are really sorry to hear this! The flowers certainly should have lasted longer. Please can you email us at support@bloomandwild.com with the reference number 3101100 so we can take a look into this? Best Wishes, Bryony

Posted 3 years ago

“Hi I received these lilies on Friday for my60th birthday from my brother. I’ve had flowers in the past and where amazing lasting weeks. I also sent him flowers last week and he appears to be happy with his. All but one stem each flower bent half snapped. Having to prop them against each other. I doubt very much whether they are going to bloom!”

Helpful Report

Posted 3 years ago

We are terribly sorry to hear this Kathryn! Please could you pop us an email at support@bloomandwild.com and we can certainly look into this for you and put things right for you.

Posted 3 years ago

“I ordered flowers for a friend’s birthday who couldn’t celebrate because she had covid. The flowers never arrived. It was supposed to be a surprise but when I didn’t hear from her, had to ask if she’d received them. Totally spoilt the moment. Bloom and wild were very efficient at agreeing to refund me but I won’t use them again for a surprise, the delivery is not reliable enough.”

Helpful Report

Posted 3 years ago

Hi Deborah. Thank you for leaving your review. I'm really sorry to hear you had troubles with your delivery. Please could you e-mail us at support@bloomandwild.com, quoting the reference 14189749 so we can best resolve this for you? Our apologies again. George

Posted 3 years ago

“My wife has used the company on many occasions and has been delighted with service and the products received. However on this occasion I ordered flowers for a family friend who had just returned home after surgery. The flowers unfortunately delivered to the wrong house and were delivered at 10:58pm and left on doorstep even thought they were letterbox flowers. The house that had received them were all self isolating and unable to pass onto the correct address. It wasn't until around 36hrs after the items were delivered that they were passed to the intended recipient. Hopefully a one off but disappointed in the service provided.”

Helpful Report

Posted 3 years ago

Hi Gareth, We're so sorry to hear that on this occasion the flowers weren't perfect and were delivered to the wrong house, resulting in the blooms being heavily delayed. Could you please reach out to us via support@bloomandwild.com with reference #3095364 and we can get this put right for you both? All the best, Zac

Posted 3 years ago

“Flowers arrived a day late and were all dying. Still waiting for the promised refund. Will never use you again.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for taking the time to leave your review, I have just replied to your email so I look forward to discussing this further with you! We are sorry you are disappointed, with our Charlie bouquet, it is still in bud in this photo, once those alstroemeria have a chance to bloom it will look as you expect and hopefully be enjoyed for longer! Best Wishes, Bryony

Posted 3 years ago

“So embarrassed the flowers arrived late and when pressed on the quality my friend said they looked like a very sad bunch of weeds, I won't order again!”

Helpful Report

Posted 3 years ago

Morning Bernadette, I am so sorry to hear the blooms were delayed and have not lived up to expectations. Thank you for taking the time to leave a review,We have popped you an email over as we would love to make this right for both you & your friend. Best wishes,

Posted 3 years ago

“My flowers did not arrive the day I ordered them for, nor did they arrive the day after. After contacting customer service the my were slow to reply and therefore delayed the rescheduled delivery of my order. Even after they offered another day to send them they didn’t respond to confirm they had done this! The flowers arrived 4 days after the expected delivery. This was for a colleague going on MAT leave and was therefore not there in time for her leaving. Appalling service and customer service.”

Helpful Report

Posted 3 years ago

We are terribly sorry to hear this Beth! We certainly want to try and make things right for you so we have popped across an email to you.

Posted 3 years ago

“Still waiting on delivery!!”

Helpful Report

Posted 3 years ago

“Left note for my friend to visit sorting office, should NOT have been taken to sorting office as has perishable sticker on box. Disgusting. Not even posted through letterbox like advertised. Never purchasing again.”

Helpful Report

Posted 3 years ago

Hi there, We are so sorry to hear this - it's really not something we want to happen and we do try our best to avoid. Could you please get in touch with us via support@bloomandwild.com with reference #3069927 and we can get this put right for you. Zac

Posted 3 years ago

“Flowers never arrived despite repeated emails saying they were on their way and repeated reorders from customer service. I will be expecting a full refund.”

Helpful Report

Posted 3 years ago

Hi Christopher, We're so sorry to hear this, I can see that we have now refunded this order and have got back in touch on your email to see about getting a replacement bouquet delivered if this would still be appropriate. Please feel free to let us know and we can arrange this right away. We really want to get this put right

Posted 3 years ago

Bloom & Wild is rated 4.9 based on 86,551 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.