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Bloom & Wild Reviews

4.9 Rating 82,153 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

4.9

Based on 82,153 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 6th May 2024

Bloom & Wild 5 star review on 4th May 2024

Bloom & Wild 5 star review on 2nd May 2024

Bloom & Wild 5 star review on 2nd May 2024

Bloom & Wild 5 star review on 2nd May 2024

Bloom & Wild 5 star review on 2nd May 2024

Bloom & Wild 5 star review on 30th April 2024

4982

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time looked rwally good. but a bit disappointing later as alot of the roses never opened and wilted”

Posted 1 year ago

Hello Kevin, thank you for your review. I am so sorry to hear that the roses didn't bloom beautifully as we would've expected. We would love the chance to make this right so I have just popped you an email. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 1 year ago

“This rating takes into account that, although the flowers have revived as my mum followed your instructions to the letter they looked brown and near death when they arrived. A balance is needed between the final revived bouquet which took over 24 hours, and the disappointment and puzzlement of receiving them. The surprise of receiving flowers is a big part of the pleasure.”

Posted 1 year ago

Hello Sally, thank you for your review. I am so sorry if the initial appearance of the blooms have caused some concern. Due to the nature of our blooms and the way they're packaged, they can appear a little sleepy and flat on arrival, I am so sorry for the disappointment caused. I have just popped you an email as we would love to make this right. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 1 year ago

“I appreciate it is potentially not their fault but I ordered a day early as they had said that deliveries were not guaranteed to be same day. I checked with the courier after two days and the message was simply ‘contact the seller for a replacement, something went wrong’. Not only was there no update sent to me to alert me of this but as a result I missed the birthday of the intended recipient. B&W issued a refund but it is a shame to have missed my friend’s birthday and not have been notified.”

Posted 1 year ago

Hi There, thank you for taking the time to leave your review. I'm ever so sorry to hear the blooms missed your friends birthday especially as they were such a lovely gesture and you had ordered them a day earlier. I can absolutely understand why this has left you feeling disappointed and I'm so sorry you've had no contact from us regarding this prior to you getting in touch. I've just popped you a further email over as although the occasion has passed we'd still love the chance to leave you feeling as delighted as we can. All the best, Lai

Posted 1 year ago

“Ordered flowers and delivered next day as promised, however a bit disappointed in actual bouquet my friend received!”

Posted 1 year ago

Hi Dawn, thank you for taking the time to leave your review. We are so pleased to hear that your delivery arrived on time, but so sorry for the disappointment with the blooms. We have just reached out to you via email so we can look into this further for you. Warm regards, Claire.

Posted 1 year ago

“Nicely package, flowers were in fair condition however the bunch isn't anything spectacular, I was disappointed by how middle of the road they are, especially compared to the photo.”

Posted 1 year ago

Hi there, thank you for your review. I am so sorry to hear that the blooms did not live up to expectations, we want nothing but the very best for our customers so we would hate for you to have been left with a disappointing bouquet. So we are able to take a look into this and make this right, I have just popped you an email. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 1 year ago

“Unfortunately the recipient of the flowers was disappointed and contacted B&W on Monday 9th Jan, who have very kindly offered to send a replacement bouquet. I'm disappointed that they weren't up to your normal standard, but pleased by your customer service”

Posted 1 year ago

Hello Anne, thank you for your review. I am so sorry to hear that the blooms have not lived up to expectations. I completely understand the disappointment that may have been caused and this is definitely not what we want. I have just popped you an email and hope to hear from you soon, Grace at Bloom & Wild.

Posted 1 year ago

“Easy to order however flowers were in a poor state and didn’t recover after 24hrs. Contacted customer services, sent photos and replacements were sent which are fresh and as expected. A bit disappointing as they where a gift but the service team reacted quickly and put matters right,”

Posted 1 year ago

Hi Peter, we are so sorry to hear your experience has not been perfect from the beginning. We're happy to hear that our team managed to put things right for you though. Kind regards, Florie at Bloom & Wild

Posted 1 year ago

“Given a low score due to delivery. Selected delivery date as requested. As there is no postal strike at present assumed they would not arrive a day late. Very disappointing as it looked like we had forgotten Birthday. Cannot trust any further deliveries.”

Posted 1 year ago

Hello Mary, thank you for taking the time to leave a review. My sincerest apologies that the blooms did not arrive on the expected date. Please pop us an email to support@bloomandwild.com and we will make this right for you

Posted 1 year ago

“Pleasant and helpful lady re my complaiint that due to difficulties with your site you took 2 payments for one order, I have not received the refund yet and will comment further when this is replaced in my account”

Posted 1 year ago

“A day late without warning and the company's answer was to advise me to book a premium delivery service next time...when delivery was guaranteed for specified date and during inflated prices for everything currently. The arrangement was pleasant but not amazing. This was my first experience of Bloom & Wild, I'm a mature student and wanted the benefit of a discount but I think this experience was evidence that local florists are always better.”

Posted 1 year ago

Hi Alistair, thank you so much for taking the time to leave a review. We're so incredibly sorry to hear about the disappointment caused especially as this is your first experience with us. Please could you pop us an email to support@bloomandwild.com quoting the reference 3569469 and we can certainly take a look into putting things right for you, Best wishes Liane

Posted 1 year ago

“Ordered early December, received 17th Dec, I would question the decision to send it by Royal Mail and not a courier , as The Royal Mail always seem to be on strike. As for the product , some of the flavours are masked by the taste of the chocolate.I wouldn't order again.”

Posted 1 year ago

Good morning Nicholas, thank you for your review. I am ever so sorry to hear about this, if you could please pop us an email to support@bloomandwild.com quoting 3547644, we can certainly take a look into this. Hope to hear from you soon, Grace at Bloom & Wild

Posted 1 year ago

“Order & delivery service were excellent however I'm glad I didn't pay the full price of £36. The baubles, lights etc are great but the miniature 'tree' was more like a flattened branch with 2 weak but main stems. Despite my best efforts it looks nothing like the sale photo. Disappointing, sad to report not good value for money.”

Posted 1 year ago

Thank you so much for taking the time to leave your review. We have popped across an email to you as we absolutely want to put things right for you. Best wishes, Liane

Posted 1 year ago

“I picked Bloom & Wild as I have received flowers from you before & they were excellent. The ordering process was very straightforward & the choice of flowers amazing, including boxed or letterbox variety. I chose a letterbox variety, partly due to the weather being incredibly cold & the recipient being incapacitated. I paid for DPD to deliver, as there was two days of postal strikes due on the delivery days. The flowers were delivered on time by DPD, but I was both annoyed & very disappointed to see a photograph, of the delivery, showing them propped up outside the front door, just below the letterbox! This was certainly not the delivery service that I had expected or paid for!”

Posted 1 year ago

Hi Helen, thank you for taking the time to leave your review. We are so sorry to hear the blooms weren't posted and left outside under the letterbox! We would love the chance to make this right so I have just popped you an email. Best wishes, Liane

Posted 1 year ago

“Very disappointed this time. I’ve sent and received many flowers from Bloom & Wild and always been delighted. On this occasion I could only afford a small bunch and was disappointed that one one the carnations was broken behind the flower head. In a larger bunch this wouldn’t have mattered so much but makes a difference in a small bunch.”

Posted 1 year ago

Hello Pauline, thank you for your review. I am so sorry to hear that one of the Carnation stems have arrived broken, this is definitely disappointing to hear and certainly not what we would expect. We would love the chance to make this right so I have just popped you an email. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 1 year ago

“I tired to order using my credit and the TV offer but can’t do both with same order . So yesterday I didn’t order . I gave up. So why have the credit and an offer ? Shame Mostly flowers letterbox ok tho my mum is horrified by the way they look on arrival and throws many away! Younger people wait and see they recover ! All flowers are super expensive to send considering how cheap to buy in a shop. But that’s just how it is . Your website doesn’t work on my iphone or iPad which is super annoying and frustrating . Works on my laptop fine”

Posted 1 year ago

Hello Sula, thank you for your review. I am ever so sorry to hear that you are unable to view our website using your iPhone or iPad and had trouble placing your order using a discount code. So we are able to take a look into this, I have gone ahead and popped you an email. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 1 year ago

“Flowers were great but late arrival, obviously not your fault but due to Postal Strike. Maybe this should be stressed a bit more when ordering”

Posted 1 year ago

Hello, thank you for your review. I am so sorry to hear that the blooms arrived much later than expected, this is definitely disappointing to hear and not the delivery experience that we strive for. We would love the chance to make this right so I have just popped you an email. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 1 year ago

“I’ve used bloom and wild numerous times but have marked them down this time for continued issues with the website and trying to place this order on three separate occasions where the Customer Experience Team were unable to help even though I was directed to them for assistance.”

Posted 1 year ago

Hi Rebecca, We're so sorry to hear that one website has given you a hard time for ordering lately - this is not what we want for our customers at all! If you have the opportunity, it would be great if you could send us screenshots at support@bloomandwild.com of the error you're getting so we can look into this for you. Kind regards, Florie at Bloom & Wild

Posted 1 year ago

“The actual flowers were lovely and my sister was very pleased with them. I have two things I was not happy with, one, is that the website did not let me leave a personalised message. The second thing is, I was asked on the screen to pay more for a guaranteed delivery that I could depend on. I agreed and paid more, only to find out that the flowers were not delivered and my sister had been waiting indoors all day for them. What was worse is that she was going to the hospital the next day, so when they were delivered she was not home to receive them properly.”

Posted 1 year ago

Hello Martina, thank you for your review. I am so sorry to hear that you were unable to add a gift message to the bouquet, this is definitely unusual, I completely understand the disappointment that may have been caused here. I am also terribly sorry to hear that the blooms didn't arrive on the selected delivery date. I would love the chance to make this right so I have just popped you an email. Hope to hear from you soon, Grace

Posted 1 year ago

“Normally give B &W four stars but not been best experience this time unfortunately. Ordered three sparkle trees to send one each to my girls to arrive on 1st December. Two arrived as planned and girls thrilled. No sign of third so chased and was told they couldn't guarantee delivery on date because of postal strikes. As no strikes at the time I wasn't happy with this response obviously but was told it was in transit and should arrive next day - it didn't. The following day (3rd) I still heard nothing and the tracking still showed 'in transit' but apparently my daughter missed the attempted delivery ( I knew she wouldn't be in that day so would have never ordered for 3rd as I was actually seeing her and could have taken it myself! )Chased B & W who said they would arrange for new delivery on next available day - it's finally arrived today (5th). Disappointing as it was no longer the surprise I had hoped for.”

Posted 1 year ago

Hi there, thank you for your review. I am so sorry to hear that your Starry Night Tree did not arrive on the expected delivery date. I completely understand the disappointment caused, especially as this gift was selected as a lovely surprise. I have popped you an email as we would love the chance to make this right. Hope to hear from you soon, Grace

Posted 1 year ago

“Flowers were a day late late no communication from Bloom and Wild only from DPD who were unsure when the delivery would actually take place one communication stated that the package had been delivered at 0535 am not very happy. Flowers were ok when finally arrived”

Posted 1 year ago

Hello John, thank you for your review. I am so sorry to hear that the blooms did not arrive on the selected delivery date, this is definitely disappointing and certainly not what we would expect from our premium courier service. We would love the chance to make this right so I have just popped you an email. Hope to hear from you soon, Grace

Posted 1 year ago

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Bloom & Wild is rated 4.9 based on 82,153 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.