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Bloom & Wild Reviews

4.9 Rating 82,102 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

4.9

Based on 82,102 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 2nd May 2024

Bloom & Wild 5 star review on 2nd May 2024

Bloom & Wild 5 star review on 2nd May 2024

Bloom & Wild 5 star review on 2nd May 2024

Bloom & Wild 5 star review on 30th April 2024

Bloom & Wild 5 star review on 30th April 2024

Bloom & Wild 5 star review on 30th April 2024

4980

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thee service is excellent, but my flowers arrived damaged abd droopy. I thought they would improve in water, but they didn’t. Within two days most of the flowers were dead. They are too expensive to last only that long.”

Posted 1 year ago

Good morning Robyn, thank you for your review. I am so sorry to hear that the blooms arrived damaged and didn't perk up as we would've expected, despite allowing them plenty of time to rehydrate. It is so disappointing to hear that the blooms only lasted for 2 days, this is most definitely not the quality that we would expect or strive for. We absolutely want to make this right so I have just popped you an email. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 1 year ago

“I received a bouquet for mothers but unfortunately it was finished 6 days later and the roses never “woke up” so I hope the ones I sent to my son and daughter-in-law last Friday will last longer.”

Posted 1 year ago

Hi Elaine, thank you so much for your review and for bringing this to our attention. We're so incredibly sorry to hear that your roses never bloomed and the bouquet didn't last as long as expected. This is definitely not up to our usual high standards and we'd really love to make it up to you. We've sent you an email to get things sorted and hope to hear back from you soon. All the best, Erin at Bloom & Wild.

Posted 1 year ago

“Ich habe 6 Tage im Voraus zu meinem Wunschtermin bestellt, dennoch ist die Lieferung nicht rechtzeitig angekommen, sondern erst am Folgetag um 16 Uhr. Das ist ärgerlich, denn Geburtstag hat man nunmal an einem fixen Tag. Wenn man nur termingenaue Lieferung gegen Aufpreis garantieren kann, sollte man gar nicht erst günstigere Lieferung anbieten. Die Qualität der Blumen ist aber sehr gut und auch der Bestellprozess ist einfach und intuitiv.”

Posted 1 year ago

Hallo Maria, vielen Dank für deine Bewertung und dein Feedback. Es tut uns sehr leid, dass deine Blumengrüße nicht am Wunschtag angekommen sind. Leider können wir bei unserem Standardversand eine Zustellung am Wunschtag nicht garantieren, tut mir leid. Auch wenn wir deine Blumen rechtzeitig in den Versand übergeben, kann es leider in Ausnahmefällen vorkommen, dass es seitens unseres Versandpartners zu Verzögerungen kommt, auf die wir leider keinen Einfluss haben. Wir können natürlich verstehen, dass das etwas enttäuschend und ärgerlich ist, gerade zu einem besonderen Anlass, und möchten uns für die entstandenen Unannehmlichkeiten herzlichst bei dir entschuldigen. Ich hoffe, dass die Blume nichtsdestotrotz ein wenig Freude bereiten konnten. Bei Fragen kannst du dich immer gerne bei unserem Customer Delight Team melden - wir helfen gerne weiter! Vielen Dank nochmal für dein Feedback - das bedeutet uns wirklich viel! Liebe Grüße Dora / Bloom & Wild

Posted 1 year ago

“Delivery to a friend for her birthday. She was pleased with the flowers but the chocolate I ordered to go with it didn't arrive. I was given a full refund for the missing item.”

Posted 1 year ago

Hi there - thank you very much for leaving us a review. I am so sorry about the disappointment caused here - I have emailed you directly so we can try our best to fully rectify this situation for you! I look forward to hearing from you, warmest regards, David at Bloom & Wild

Posted 1 year ago

“I ordered some letterbox flowers for next day delivery for my daughter's birthday which arrived quite a few hours later than promised. The flowers I chose as depicted online we're completely different to those that arrived! A dark coloured bunch of flowers which I would not have chosen. Bit disconcerting and disappointing.....”

Posted 1 year ago

“I ordered flowers as a birthday gift to be delivered the day before my aunts birthday in the hope that they wouldn’t be late. They still haven’t been delivered and they are now 3 days late. I’ve never had issues with bloom and wild before, the blooms are always beautiful so this is frustrating that they’re so late.”

Posted 1 year ago

Hello Jenny, so sorry to hear that your blooms have not arrived! Please pop us an email to hello@bloomandwild.com and we can take a look for you

Posted 1 year ago

“The flowers were lovely. Unfortunately delivery was not as I ordered the flowers for my wife to be delivered on Valentine’s Day instead they got delivered on the 15th which defeated the whole object of the order so was not happy”

Posted 1 year ago

Hello Taher, I'm so sorry to hear the flowers were not received until the 15th of February. I have just checked your tracking and it seems like the flowers were left at the door on the 14th of February, at 8pm. As this was one of our busiest days of the year, we did mention that the delivery timeframe was much wider than usual. So sorry for any disappointment caused there, I hope the flowers were still enjoyed to the fullest. Kind regards, Florie at Bloom & Wild

Posted 1 year ago

“Found the website a bit confusing. Ordered the Anna flowers at £16 sale price and at checkout I was charged £26. In the confusion missed the chance to leave a message. So phoned and the man who answered was very helpful and added one for me and then confirmed it by email. Thankyou .”

Posted 1 year ago

Hi Frances. Thank you so much for your review and for bringing this to our attention. Whilst we're happy we were able to help add your gift message, we're really sorry to hear that the website was confusing and the discount didn't carry through to checkout. Of course treating yourself, or a loved one, to some beautiful blooms should be super easy and we really do appreciate the feedback. We'll be sure to pass it on! With that being said, we'd hate for you to have missed out on the offer so have popped you over an email to put this right as well. We hope to hear back from you soon. Best wishes, Erin at Bloom & Wild

Posted 1 year ago

“Nice flowers but were a lot smaller than expected,”

Posted 1 year ago

Hi Kelly, thank you for taking the time to leave your review. I am so sorry to hear that the blooms were smaller than you had expected. I have just sent you an email so we can ensure we make this up to you. Hope to hear from you soon, Claire at Bloom & Wild.

Posted 1 year ago

“Disappointed that flowers were not delivered on the planned date for sisters 70 th birthday so she hasn’t actually seen them yet as now away until Friday. Could be Royal Mail’s problem as it’s the first time this has happened to me with Bloom and Wild.”

Posted 1 year ago

Hello Bridie, thank you for your review. I am so sorry to hear that the blooms did not arrived on the expected date, I understand the disappointment caused as the blooms were so thoughtfully selected to celebrate your Sister's 70th Birthday. We have just popped you an email as we absolutely want to make this right. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 1 year ago

“I ordered a tied bouquet for my son and his family as his wife's mum had died.....so to send love and sympathy. It was to arrive last Thursday...it did, but to the wrong address. The person I spoke to was adamant I had put the wrong house number on it. Royal Mail sent me a photo of the box at a front door....not our sons6house. I know for sure that I did not put the wrong house number on my order. My son went to the address where the flowers were...2 days later....and the person gave the flowers to him. It annoys me for 2 reasons: I did not put the wrong number and the recipient should not have taken the flowers....especially if they read the message of sympathy. I have been offered 50% off my next order ....it has been added to my account apparently but I dont have an account. All very unsatisfactory.”

Posted 1 year ago

Hi Marian, thank you so much for taking the time to leave a review and let us know of this disappointing experience. We're so incredibly sorry to hear you blooms were delivered to the incorrect address and understand how upsetting this must have been, especially as they were to send sympathy to your son and his family during this difficult time. Of course, this is definitely not the experience we want our customers to have and we hate that we've let you down on this occasion. We've sent you an email so we may look into the matter and make it up to you. We hope to hear from you soon. Warmest regards, Erin at Bloom & Wild

Posted 1 year ago

“Ordering process went smoothly, delivery on time. Bouquet was disappointing (Yui) comparing picture with what was expected and what was delivered”

Posted 1 year ago

Hi Lilian, thank you so much for taking the time to leave a review. Whilst we're delighted that both ordering and delivery were smooth and swift, we're so incredibly sorry to hear that you've been left disappointed with the actual blooms. This definitely not what we want and we would love to make things right for you! Please do pop an email to support@bloomandwild.com, referencing case number 3612445, so we may look into the matter and assist you further. Kindest regards, Erin at Bloom & Wild

Posted 1 year ago

“Have used Bloom and Wild many times , but had problem this time. I made my purchase , but missed the part about leaving message. Tried very unsuccssefully to efit account but to no avail . Tried to phone and again no joy. Did manage to speak yo someone next day but was too late to rectify. So was quite dissapointed.”

Posted 1 year ago

Oh no! We're so incredibly sorry to hear of your recent Bloom & Wild experience and completely understand your disappointment - a personalised gift message can make such a big difference. Of course, we always want our customers to be 100% happy with their orders and would love to make it up to you. Please do give us an email at support@bloomandwild.com, referencing case number 3612330, so we may look into the matter and find the most joyful resolution for you. All the best, Erin at Bloom & Wild

Posted 1 year ago

“I had added a note regarding delivery to leave the flowers by the back door behind the gate however, the postman decided to take the parcel back to the sorting office so when my 'older' mother was able to retrieve her flowers they were a bit bashed about and a couple of the stems probably won't open properly.”

Posted 1 year ago

Hello Adel, Thank you for taking the time to leave a review. My sincerest apologies that the blooms were taken back to the sorting office and were bashed on retrieval. Please pop us an email to support@bloomandwild.com, we would love to make this right for you. Best wishes, Hannah

Posted 1 year ago

“Lots of texts from Bloom and Wild to let me know about delivery confirmation and times .. just surprised at how few flowers in the delivered spray compared to the actual picture on the website?”

Posted 1 year ago

Hello Hilary, thank you for your review. I am so sorry to hear that the bouquet arrived with less stems than expected, I understand the disappointment that may have been caused upon unboxing the blooms and this is definitely not what we want! I have just popped you an email so we are able to take a look into this and make this right. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 1 year ago

“Die Lieferung hat zuverlässig und schnell geklappt. Die Blumen waren liebevoll verpackt und mit einer Anleitung versehen. Ich empfinde den Blumenstrauß aber viel kleiner als auf dem Bild angezeigt, da habe ich mir dann doch mehr erhofft..”

Posted 1 year ago

Hallo, vielen Dank für deine Bewertung und dein Feedback. Es tut uns leid zu hören, dass das gelieferte Bouquet nicht ganz den Erwartungen entsprochen hat - das ist keineswegs in unserem Interesse. Wir würden uns freuen, wenn du dich diesbezüglich bei unserem Customer Delight Team unter hallo@bloomandwild.de mit 1-2 Fotos von dem Blumenstrauß melden würdest. Gerne möchten wir uns dies noch einmal genauer ansehen und eine passende Lösung für dich finden. Liebe Grüße Dora / Bloom & Wild DACH

Posted 1 year ago

“The Flowers, I believe were lovely. However, a card was not left with the boxed flowers therefore the recipient had no idea who had sent them! Therefore I am very disappointed in the service and the fact that my friend had to enquire on a group email who had sent them. :(”

Posted 1 year ago

Hello Sue, I am so sorry to hear that the gift card was not included with the bouquet - this must be due to a human error made when preparing your order and we are so sorry about this. I have popped a credit note on your account to apologise about the inconvenience caused. Kind regards, Florie at Bloom & Wild

Posted 1 year ago

“The online order experience and the delivery were excellent. Unfortunately, after three days, my flowers are still yet to open completely, so they look a bit sad. Fortunately, the flowers were just for me and not a gift.”

Posted 1 year ago

Hi there Stefania Thank you for your review, I am so sorry that your flowers haven't bloomed! I have sent you an email directly so we can work out a solution for you. Warmest regards, David at Bloom & Wild

Posted 1 year ago

“I loved Bloom & Wild last year & bought many bouquets. The postal strike impacted on a couple & Bloom & Wild's response was good but I lost confidence a bit. I have flowers constantly and I tried again with Bloom & Wild a week ago. Gorgeous when they came but I wasn't sure about the cost compared to blooms. However the roses haven't really come out and now all looking a bit sad. I love the concept and I've seen the quality but when confidence goes because of a couple of experiences it's hard not to go local again. I'm sure I'll try again in a while & hope the feedback helps.”

Posted 1 year ago

Hi There, I'm so sorry to hear your experience has gone like this and for the issues you've faced with deliveries and your last blooms not living up to expectations. We'd never want to make you feel this way and have popped you over an email to see if we can make a start on building that trust back up! Hope to hear back from you soon, Lai

Posted 1 year ago

“Arrived on time looked rwally good. but a bit disappointing later as alot of the roses never opened and wilted”

Posted 1 year ago

Hello Kevin, thank you for your review. I am so sorry to hear that the roses didn't bloom beautifully as we would've expected. We would love the chance to make this right so I have just popped you an email. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 1 year ago

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Bloom & Wild is rated 4.9 based on 82,102 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.